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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5826 Views

0 replies

7 likes

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Controlling from my phone

PlanFreeCountryUnited StatesDeviceSamsung Galaxy 9Operating System My Question or IssueI try to control spotify from my phone sometimes. I play the music on my computer but it won't let me use my phone as the remote control unless I download it again...

Newbie

  Plan Free Country United States Device Samsung Galaxy 9 Operating System     My Question or Issue I try to control spotify from my phone sometimes. I play the music on my ...

452 Views

0 replies

0 likes

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Spotify stops after lock the screen

PlanPremiumCountryArgentinaDeviceSamsung S10Operating SystemAndroid My Question or IssueWhen I lock the screen the music produced by spotify just stops. It were downloaded music, and I don't have any data service restriction or power saver. Thanks!

Newbie

Plan Premium Country Argentina Device Samsung S10 Operating System Android   My Question or Issue When I lock the screen the music produced by spotify just stops. It were downloaded mu...

leviE

Composer

3046 Views

1 replies

0 likes

download music
lockscreen
S10
stop
  • 3046 Views
  • 1 replies
  • 0 likes

Library View

I am a musician and I have to listen my songs before reherasal.Yesterday my Library view changed immediately and it is very hard to use.But it is not the essential problem.The essential problem is that I can't listen songs when I enter songs from art...

Newbie

I am a musician and I have to listen my songs before reherasal.Yesterday my Library view changed immediately and it is very hard to use.But it is not the essential problem.The essential problem is th...

401 Views

0 replies

1 likes

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  • 0 replies
  • 1 likes

Song list won't load on certain artists

Like the title says. I don't even get a green arrow. It's just a blank screen. I often have to settle for listening to something else when I really wantedPlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS...

Casual Listener

Like the title says. I don't even get a green arrow. It's just a blank screen. I often have to settle for listening to something else when I really wanted Plan Premium Country   Device (iP...

Sjohnst87

Casual Listener

1004 Views

1 replies

0 likes

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Foreground app loses focus(?) when Spotify starts a new song

On my Android Pixel 2XL I'll typically play Spotify in the background while using Google Maps navigation, but for the past few weeks I've found Maps will minimize to picture-in-picture mode whenever the track changes in Spotify. I can restore Maps to...

Casual Listener

On my Android Pixel 2XL I'll typically play Spotify in the background while using Google Maps navigation, but for the past few weeks I've found Maps will minimize to picture-in-picture mode whenever ...

480 Views

0 replies

0 likes

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Downloaded playlists losing their downloaded status

PlanPremiumCountryUKDevice(Android car stereo)My Question or Issue I keep getting an issue where I downloaded my playlists for offline listening and they randomly lose their downloaded status (the green arrow). I updated spotify the other day and the...

Newbie

Plan Premium Country UK Device (Android car stereo) My Question or Issue   I keep getting an issue where I downloaded my playlists for offline listening and they randomly lose their down...

Biggus_Dickus

Casual Listener

684 Views

1 replies

0 likes

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App stops responding with some songs

PlanPremiumCountryThailandDeviceXiaomi A1Operating SystemAndroid 9 My Question or IssueAfter upgrading to premium, a "welcome to premium" playlist appeared on my library. I tried to play some songs and they all caused the app to stop responding when ...

Casual Listener

Plan Premium Country Thailand Device Xiaomi A1 Operating System Android 9   My Question or Issue After upgrading to premium, a "welcome to premium" playlist appeared on my library. I t...

Krungthep

Casual Listener

748 Views

1 replies

0 likes

Android
Crash
Premium
stop responding
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Missing Spotify in Notifications bar

PlanPremiumCountryBulgariaDeviceLG Nexus 5XOperating SystemAndroid 8.1.0My Question or IssueI open Spotify app and play a song. When I leave it to play in background the only way to change a song or pause is to open app again. There is no 'mini playe...

Newbie

Plan Premium Country Bulgaria Device LG Nexus 5X Operating System Android 8.1.0 My Question or Issue I open Spotify app and play a song. When I leave it to play in background the only way to...

nielrio

Gig Goer

4537 Views

1 replies

0 likes

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Library view

Since last update, the Spotify app is really not userfriendly.Previously there was a clear artists list that included all the artists I follow, as well as artists from whom I have at least one song liked (and downloaded). Now the artists library only...

Casual Listener

Since last update, the Spotify app is really not userfriendly. Previously there was a clear artists list that included all the artists I follow, as well as artists from whom I have at least one song...

Huntz34

Casual Listener

714 Views

1 replies

6 likes

  • 714 Views
  • 1 replies
  • 6 likes

Missing songs from artist

So I recently noticed some songs are missing from my playlist ( not local songs ), these songs are specifically from the artist "Hyakkei", I searched them again and the artist appeared but no songs appear in the overview, I couldn't even access the r...

Newbie

  So I recently noticed some songs are missing from my playlist ( not local songs ), these songs are specifically from the artist "Hyakkei", I searched them again and the artist appeared  ...

495 Views

0 replies

0 likes

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Search Bar on android

PlanPremiumCountryUSADevice(Pixel 3a)Operating System( Android 9 ) My Question or IssueI just switched from my iphone SE to the pixel 3a in the iphone app it had a search bar for only that playlist at the top of it please tell me that you can enable ...

Newbie

Plan Premium Country USA Device (Pixel 3a) Operating System ( Android 9 )   My Question or Issue I just switched from my iphone SE to the pixel 3a in the iphone app it had a search bar...

444 Views

0 replies

0 likes

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Google assistant on Android TV plays song on built-in Chromecast instead of app

Google assistant on Android TV plays songs on built-in Chromecast instead of playing on installed Spotify app.For YouTube it works properly, for example.

Casual Listener

Google assistant on Android TV plays songs on built-in Chromecast instead of playing on installed Spotify app. For YouTube it works properly, for example.

616 Views

0 replies

1 likes

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auto dj crossfade feature in spotify playlists removed?

PlanPremiumCountryNetherlandsDeviceOneplus 6Operating SystemAndroid 9 My Question or IssueI am a big fan of the auto dj crossfade function in some of the playlists created by spotify with electronic music. However since a week or two this doesn't see...

Newbie

Plan Premium Country Netherlands Device Oneplus 6 Operating System Android 9   My Question or Issue I am a big fan of the auto dj crossfade function in some of the playlists created by...

837 Views

0 replies

0 likes

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Superuser Contribution Ear deafening ads

Android, windows 10, xbox one (all the same loud ads) Location Netherlands. Dear Spotify,I have been using your service for a while now and i love it (but I am not able to pay for premium at this moment) and recently you have been hurting my ears wit...

Casual Listener

Android, windows 10, xbox one (all the same loud ads) Location Netherlands.   Dear Spotify, I have been using your service for a while now and i love it (but I am not able to pay for premium ...

Belgmeister

Newbie

2518 Views

4 replies

3 likes

Android
Free
Windows
xbox
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Superuser Contribution Can't share music to my Instagram stories.

I tried reinstalling both the apps and many solutions I found here but nothing workedPlanPremiumCountryIndiaDeviceHuwaei COR-AL100Operating SystemAndroid Version 9 Please find a solution and leave a link as its being a huge fuss.

Newbie

I tried reinstalling both the apps and many solutions I found here but nothing worked Plan Premium Country India Device Huwaei COR-AL100 Operating System Android Version 9   Please fin...

Jemi

Spotify Legend

508 Views

1 replies

0 likes

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Superuser Contribution [Android] "You've discovered a premium feature" pop up preventing from downloading music

PlanPremiumCountryCanadaDeviceSamsung Galaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueI've been finally trying the "local files" music feature for Spotify Premium. All my songs are there on both of my devices : desktop and android ph...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A5 (2017) Operating System Android Oreo   My Question or Issue I've been finally trying the "local files" music feature for Spoti...

ecksfiftyone

Casual Listener

3117 Views

3 replies

5 likes

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Problem z muzyką

PlanPremiumCountryPolandDevice(samsung galaxy j7)Operating System(android 8.1.0)Witam. Słucham w pracy spotify przez telefon i zestaw 2+1. Od pewnego czasu mam problem z płynnym słuchaniem, a mianowicie bywa , że odpale np. moją playlistę i nagle utw...

Newbie

Plan Premium Country Poland Device (samsung galaxy j7) Operating System (android 8.1.0) Witam. Słucham w pracy spotify przez telefon i zestaw 2+1. Od pewnego czasu mam problem z płynnym słuch...

439 Views

0 replies

0 likes

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Bring back the old layout

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis new update design, while it is nice to have landscape mode the face design is ugly, why did you completely remove the album a...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This new update design, while it is nice to have ...

659 Views

0 replies

0 likes

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Saved button has disappeared

PlanPremiumCountryUSADeviceNote 9Operating System I haven't the slightest clue My Question or IssueWhere I work, specifically, is a dead zone for my provider (sprint) so I cannot use the internet and they have little to no wi-fi. I saved songs and cr...

Newbie

Plan Premium Country USA Device Note 9 Operating System 😅 I haven't the slightest clue   My Question or Issue Where I work, specifically, is a dead zone for my provider (sprint) so I ...

selina8

Newbie

558 Views

1 replies

0 likes

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Superuser Contribution Where is my songs submenu in this new update ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI like the new interface for Android but where did u leave my songs menu ? I don't want to li...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I like ...

Jemi

Spotify Legend

997 Views

3 replies

3 likes

Android
my songs
new interface
Update
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  • 3 likes