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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

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auto dj crossfade feature in spotify playlists removed?

PlanPremiumCountryNetherlandsDeviceOneplus 6Operating SystemAndroid 9 My Question or IssueI am a big fan of the auto dj crossfade function in some of the playlists created by spotify with electronic music. However since a week or two this doesn't see...

Newbie

Plan Premium Country Netherlands Device Oneplus 6 Operating System Android 9   My Question or Issue I am a big fan of the auto dj crossfade function in some of the playlists created by...

830 Views

0 replies

0 likes

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Superuser Contribution Ear deafening ads

Android, windows 10, xbox one (all the same loud ads) Location Netherlands. Dear Spotify,I have been using your service for a while now and i love it (but I am not able to pay for premium at this moment) and recently you have been hurting my ears wit...

Casual Listener

Android, windows 10, xbox one (all the same loud ads) Location Netherlands.   Dear Spotify, I have been using your service for a while now and i love it (but I am not able to pay for premium ...

Belgmeister

Newbie

2505 Views

4 replies

3 likes

Android
Free
Windows
xbox
  • 2505 Views
  • 4 replies
  • 3 likes

Superuser Contribution Can't share music to my Instagram stories.

I tried reinstalling both the apps and many solutions I found here but nothing workedPlanPremiumCountryIndiaDeviceHuwaei COR-AL100Operating SystemAndroid Version 9 Please find a solution and leave a link as its being a huge fuss.

Newbie

I tried reinstalling both the apps and many solutions I found here but nothing worked Plan Premium Country India Device Huwaei COR-AL100 Operating System Android Version 9   Please fin...

Jemi

Spotify Legend

505 Views

1 replies

0 likes

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Superuser Contribution [Android] "You've discovered a premium feature" pop up preventing from downloading music

PlanPremiumCountryCanadaDeviceSamsung Galaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueI've been finally trying the "local files" music feature for Spotify Premium. All my songs are there on both of my devices : desktop and android ph...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A5 (2017) Operating System Android Oreo   My Question or Issue I've been finally trying the "local files" music feature for Spoti...

ecksfiftyone

Casual Listener

3097 Views

3 replies

5 likes

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Problem z muzyką

PlanPremiumCountryPolandDevice(samsung galaxy j7)Operating System(android 8.1.0)Witam. Słucham w pracy spotify przez telefon i zestaw 2+1. Od pewnego czasu mam problem z płynnym słuchaniem, a mianowicie bywa , że odpale np. moją playlistę i nagle utw...

Newbie

Plan Premium Country Poland Device (samsung galaxy j7) Operating System (android 8.1.0) Witam. Słucham w pracy spotify przez telefon i zestaw 2+1. Od pewnego czasu mam problem z płynnym słuch...

437 Views

0 replies

0 likes

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Bring back the old layout

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis new update design, while it is nice to have landscape mode the face design is ugly, why did you completely remove the album a...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This new update design, while it is nice to have ...

656 Views

0 replies

0 likes

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Saved button has disappeared

PlanPremiumCountryUSADeviceNote 9Operating System I haven't the slightest clue My Question or IssueWhere I work, specifically, is a dead zone for my provider (sprint) so I cannot use the internet and they have little to no wi-fi. I saved songs and cr...

Newbie

Plan Premium Country USA Device Note 9 Operating System 😅 I haven't the slightest clue   My Question or Issue Where I work, specifically, is a dead zone for my provider (sprint) so I ...

selina8

Newbie

555 Views

1 replies

0 likes

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Superuser Contribution Where is my songs submenu in this new update ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI like the new interface for Android but where did u leave my songs menu ? I don't want to li...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I like ...

Jemi

Spotify Legend

989 Views

3 replies

3 likes

Android
my songs
new interface
Update
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Superuser Contribution Speicherort wechselt von alleine

Hallöchen,zu aller erst ein paar Technische Infos,Spotify App auf dem Samsung Galaxy S9+ mit Android 9Folgendes Problem:Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage zu SD Card.Nach einem Update der App, nach einen Telefonne...

Newbie

Hallöchen, zu aller erst ein paar Technische Infos, Spotify App auf dem Samsung Galaxy S9+ mit Android 9 Folgendes Problem: Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage...

andreanderswo

Casual Listener

9737 Views

29 replies

6 likes

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Discover weekly thumbnail

My discover weekly thumbnail is a photo of me and my ex and i wanted changed although am not connected to Facebook and am already deactivated Facebook and i did not make the account using Facebook so please can you tell me a wy to change the thumbnai...

Casual Listener

  My discover weekly thumbnail is a photo of me and my ex and i wanted changed although am not connected to Facebook and am already deactivated Facebook and i did not make the account using Fac...

Khan_elgammal

Casual Listener

593 Views

2 replies

0 likes

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Not able to listen to filtered songs

PremiumGalaxy S7Sometimes I want to listen to a single artist so what I did b4 was to go to my liked songs and filter it so only the artist's songs would show up. Then I would click shuffle play or click on a song and every song that played after was...

Newbie

  Premium Galaxy S7 Sometimes I want to listen to a single artist so what I did b4 was to go to my liked songs and filter it so only the artist's songs would show up. Then I would click shuff...

502 Views

0 replies

0 likes

filter
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"Songs" Option Missing from Library Suddenly

PlanPremium CountryUS DeviceGoogle Pixel 3Operating SystemAndroid 9 My Question or IssueOvernight, the Library page on my Spotify app changed and the songs option is no longer available. Instead I can select from Music and Podcasts along the top, and...

Newbie

  Plan Premium   Country US   Device Google Pixel 3 Operating System Android 9   My Question or Issue Overnight, the Library page on my Spotify app changed and the so...

721 Views

0 replies

5 likes

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While using Spotify Connect, dislike button disappears.

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid Pie (9) My Question or IssueWhen I use Spotify Connect and listen to my Discover Weekly Playlist, the option to dislike a track disappears. It is only on the Discover Weekly Playlist, radio i...

Casual Listener

Plan Premium Country USA   Device Pixel 3 Operating System Android Pie (9)   My Question or Issue When I use Spotify Connect and listen to my Discover Weekly Playlist, the option...

480 Views

0 replies

2 likes

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Fire TV playback freezing after advert

PlanFreeCountryUKDeviceAmazon Fire Stick My Question or IssuePlayback competely freezes after a couple of songs, usually after an advert plays. NOTHING gets the player working again other than rebooting the Fire stick.This was working perfectly until...

Casual Listener

Plan Free Country UK Device Amazon Fire Stick   My Question or Issue Playback competely freezes after a couple of songs, usually after an advert plays. NOTHING gets the player working ag...

Notappy

Visitor

2153 Views

7 replies

6 likes

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Solved!! Spotify opens chrome!

PlanFreeCountrySweden DeviceCompany laptop Operating SystemWindows 7 My Question or IssueWhen I open spotify application it just opens a new chrome window. Not sure If my company did something on a new update or it was just a windows update that caus...

Casual Listener

  Plan Free Country Sweden   Device Company laptop   Operating System Windows 7   My Question or Issue When I open spotify application it just opens a new chrome wind...

jatargo

Casual Listener

4514 Views

2 replies

0 likes

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Library slow after update

PlanPremiumCountryBrazilDeviceHuaweiOperating SystemAndroid After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album via the library, it takes 15 seconds to load. Same thing with my followed ar...

Casual Listener

Plan Premium Country Brazil Device Huawei Operating System Android   After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album vi...

PaulMac

Roadie

6273 Views

26 replies

13 likes

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Superuser Contribution Spotify crashes on android when pressing the three dots

PlanPremiumCountryUKDeviceMoto G3Operating SystemAndroid Pixel 9 My Question or Issue I've seen other posts where people have had the same issue but it appears as if an update in February sorted it for them. However, for me, whenever I open Spotify i...

Newbie

Plan Premium Country UK Device Moto G3 Operating System Android Pixel 9   My Question or Issue   I've seen other posts where people have had the same issue but it appears as if a...

Jeremy

Spotify Legend

996 Views

2 replies

13 likes

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Este artículo no está disponible para su país

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

277 Views

0 replies

0 likes

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Superuser Contribution "Liked songs" playlist doesn't contain all my liked songs

PlanPremiumCountryFranceDeviceXiaomi Mi 9Operating SystemAndroid My Question or IssueSo, I got the UI update for the library, and yeah I got mad when I saw it took away from me the ability to shuffle my entire library thanks to the "Songs" tab.From w...

Regular

Plan Premium Country France Device Xiaomi Mi 9 Operating System Android   My Question or Issue So, I got the UI update for the library, and yeah I got mad when I saw it took away from ...

Alex

Spotify Legend

21072 Views

27 replies

16 likes

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Superuser Contribution Adding Songs from Mobile to Spotify Mobile

trying to add a downloaded song to my mobile spotify. i was successful at doing this on my macbook pro through creating a local files folders and connecting from spotify, however, this is not the swift case for my mobile. i am on a android / motorola...

Newbie

trying to add a downloaded song to my mobile spotify.   i was successful at doing this on my macbook pro through creating a local files folders and connecting from spotify, however, this i...

Jemi

Spotify Legend

609 Views

1 replies

0 likes

  • 609 Views
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