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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395145 Views

546 replies

35 likes

Account
Free
  • 395145 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8401 Views

0 replies

7 likes

  • 8401 Views
  • 0 replies
  • 7 likes

Where can I find a playlist with all my downloaded songs?

PlanPremiumCountry DeviceLg G7 ThinqOperating SystemAndroid Oreo My Question or Issue

Newbie

Plan Premium Country   Device Lg G7 Thinq Operating System Android Oreo   My Question or Issue  

badumtss

Composer

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

How to start a playlist NOT random mode

Hi! I am using Spotify (premium) from Android (in a Xiaomi Mi A1) and when I select a playlist in my library, instead of starting automatically (which would be the desirable), it appears a screen with the details of the list and a big green "Random" ...

Visitor

Hi! I am using Spotify (premium) from Android (in a Xiaomi Mi A1) and when I select a playlist in my library, instead of starting automatically (which would be the desirable), it appears a screen wit...

533 Views

0 replies

1 likes

  • 533 Views
  • 0 replies
  • 1 likes

Spotify design

PlanPremiumCountryIsraelDeviceXioami mi 9seOperating SystemMIUI 10 My Question or IssueI don't like the new design Spotify have now, is there a way I can change it back because it's really not comfortable and I'm paying money for it because I liked t...

Regular

  Plan Premium Country Israel Device Xioami mi 9se Operating System MIUI 10   My Question or Issue I don't like the new design Spotify have now, is there a way I can change it ba...

makmegs

Regular

1391 Views

3 replies

2 likes

  • 1391 Views
  • 3 replies
  • 2 likes

Album list doesn't load (stuck on spinning icon)

I can't see my album list. When I click "album" I got a black screen and the spinning icon, spinning and spinning on and on and on and on... I read a LOT of topics about this issue. Hey Spotify, what are you waiting to fix the problem?? Come on, do s...

Casual Listener

I can't see my album list. When I click "album" I got a black screen and the spinning icon, spinning and spinning on and on and on and on...   I read a LOT of topics about this issue. Hey Spot...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Superuser Contribution Huawei P30 Pro - in UK but Google play says Spotify not available in region

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have looked online and can't find a silimar issue.HuaweiP30 ...

Visitor

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have look...

1319 Views

0 replies

0 likes

Android
huawei
p30
p30 pro
region
unavailable
  • 1319 Views
  • 0 replies
  • 0 likes

Library gone, everything moved to non alphabetized suggested list

PlanPremiumCountryUSADeviceGalaxy S7 My Question or IssueMy whole library is gone and everything in it has been moved to a non alphabetized suggested list. How do I recover my library the way it was and why did it change?

Visitor

  Plan Premium Country USA Device Galaxy S7     My Question or Issue My whole library is gone and everything in it has been moved to a non alphabetized suggested list.  ...

bhare

Regular

1448 Views

3 replies

2 likes

alphabetized
  • 1448 Views
  • 3 replies
  • 2 likes

Solved!! Order of different playlists changing

Plan: PremiumCountry: USA Device: Samsung Galaxy S10 My Question or Issue:I don't remember if this happened before the most recent upgrade, but when I play a song on a playlist, spotify pushes that playlist to the top of my list of playlists. I want ...

Newbie

Plan: Premium Country: USA  Device: Samsung Galaxy S10  My Question or Issue: I don't remember if this happened before the most recent upgrade, but when I play a song on a playlist...

DanifC

Composer

1705 Views

1 replies

0 likes

  • 1705 Views
  • 1 replies
  • 0 likes

Links in podcast show notes are broken because of removed space

PlanFreeUK DeviceSamsung Galaxy S20Operating SystemAndroid 9 On the Android app, there is a link in the show notes for this episode:https://open.spotify.com/episode/7nkaQwYYZw2BXIKPc6wRU1However, because all the spaces have been removed, it goes from...

Visitor

Plan Free UK   Device Samsung Galaxy S20 Operating System Android 9   On the Android app, there is a link in the show notes for this episode: https://open.spotify.com/episode/7nka...

810 Views

0 replies

0 likes

  • 810 Views
  • 0 replies
  • 0 likes

Bug/error

Plan: VerizonFree/Premium: FreeCountry: United States Device: Droid Turbo 2Operating System: Android 7.0 My Question or IssueMy issue is when I reopen the apps to check a playlist or look for an artist I get an add that prevents me from accessing my ...

Visitor

Plan: Verizon Free/Premium: Free Country: United States   Device: Droid Turbo 2 Operating System: Android 7.0   My Question or Issue My issue is when I reopen the apps to check a pl...

Billy-J

Spotify Star

669 Views

1 replies

0 likes

label
  • 669 Views
  • 1 replies
  • 0 likes

Cannot download using cellar

PlanPremiumCountryTaiwanDeviceSony Xperia XZ2 CompactOperating SystemAndroid 9 My Question or IssueDownloading using cellar stopped working since like two weeks ago (latest version), and now it'd say "waiting for ..." until WiFi is connected . Toogli...

Regular

Plan Premium Country Taiwan Device Sony Xperia XZ2 Compact Operating System Android 9   My Question or Issue Downloading using cellar stopped working since like two weeks ago (latest v...

Luan

Spotify Star

2820 Views

13 replies

0 likes

  • 2820 Views
  • 13 replies
  • 0 likes

[Android][Playlists] App no longer organizes info alphabetically. Now done chronologically?

My entire library was playlists and folders organized alphabetically (like, say, a record store). A recent update made the playlists and folders organize chronologically (while desktop remains alphabetically). i.e., the last list or folder accessed o...

Casual Listener

My entire library was playlists and folders organized alphabetically (like, say, a record store). A recent update made the playlists and folders organize chronologically (while desktop remains alphab...

Katerina

Spotify Legend

716 Views

1 replies

0 likes

Android
Playlists
  • 716 Views
  • 1 replies
  • 0 likes

"Add to Playlist" is now randomly ordered based on use. Please revert!

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order you have them saved in on the sidebar. This makes ...

Casual Listener

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order...

572 Views

0 replies

5 likes

add
Playlist History
  • 572 Views
  • 0 replies
  • 5 likes

Sudden UI change

PlanPremiumCountry United StatesDeviceNokia 6.1Operating System9 My Question or IssueI just recently started using spotify, and upon first usage, it had the traditonal UI Iwas accustomed to, from past accounts, and I began downloading songs to add to...

Visitor

  Plan Premium Country  United States Device Nokia 6.1 Operating System 9   My Question or Issue I just recently started using spotify, and upon first usage, it had the trad...

arándano

Visitor

3269 Views

4 replies

8 likes

  • 3269 Views
  • 4 replies
  • 8 likes

App gets stuck in offline mode

PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge+, Sony Xperia XZ2Operating SystemLollipop, Oreo My Question or IssueThis has bugged me for a while and hopefully someone has a solution besides restarting the app. When I leave for work, my phone is c...

Visitor

Plan Premium Country USA Device Samsung Galaxy S6 Edge+, Sony Xperia XZ2 Operating System Lollipop, Oreo   My Question or Issue This has bugged me for a while and hopefully someone has...

1052 Views

0 replies

0 likes

4G
4G LTE
wifi
  • 1052 Views
  • 0 replies
  • 0 likes

Playback randomly stops - Amazon Fire 7 (2019)

PlanPremiumCountryJapanDeviceAmazon Fire 7 (2019)Operating SystemAmazon Fire / Android My Question or IssueSpotify is unusable as the playback randomly stops. Starts immediately if the the play button is hit again. I've logged out of all other device...

Casual Listener

  Plan Premium Country Japan Device Amazon Fire 7 (2019) Operating System Amazon Fire / Android   My Question or Issue Spotify is unusable as the playback randomly stops. Starts ...

Thudclak

Casual Listener

1357 Views

1 replies

0 likes

  • 1357 Views
  • 1 replies
  • 0 likes

Spotify takes over chromecast when using other apps or devices

PlanPremiumCountrySwedenDeviceOneplus 6, Chromecast, LG OLED.Operating SystemAndroid Oreo My Question or IssueSpotify keeps interrupting other casts on chromecast.

Visitor

Plan Premium Country Sweden Device Oneplus 6, Chromecast, LG OLED. Operating System Android Oreo   My Question or Issue Spotify keeps interrupting other casts on chromecast. &nbs...

460 Views

0 replies

1 likes

  • 460 Views
  • 0 replies
  • 1 likes

App crashes all the time & I'm not a fan of the new 'Now Playing' screen

PlanPremiumCountry DeviceKindle Fire 5th Gen (With cyanogen installed)Operating SystemAndroid My Question or IssueUp until now I've been happily using my Kindle Fire 5th Gen in my car mounted to the dash and I have it set up with another app called a...

Visitor

Plan Premium Country   Device Kindle Fire 5th Gen (With cyanogen installed) Operating System Android   My Question or Issue Up until now I've been happily using my Kindle Fire 5th...

570 Views

0 replies

1 likes

  • 570 Views
  • 0 replies
  • 1 likes

Superuser Contribution which android smart watches support Spotify offline directly from the watch?

Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watch to listen to an offline downloaded playlist. my o...

Casual Listener

Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watc...

Katerina

Spotify Legend

1123 Views

2 replies

0 likes

  • 1123 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play the current song?

PlanPremium CountryIndia Operating SystemWindows 10 I have been unable to play any music or podcasts. The player always shows the message 'can't play the current song' or sometimes it asks me to import the file if I have it on my laptop.It has been m...

Regular

Plan Premium   Country India   Operating System Windows 10   I have been unable to play any music or podcasts. The player always shows the message 'can't play the current song...

Peter

Spotify Legend

1442 Views

3 replies

0 likes

Can't play songs
Windows 10
  • 1442 Views
  • 3 replies
  • 0 likes

Music pause mutes the volume

DeviceOnePlus 6T Operating SystemAndroid 9OxygenOS 9.0.152019.6 Security Update My Question or IssueI'm suffering from volume issues on my seat car \ Razer Bluetooth speaker.When pausing the spotify music, it automaticlly mutes the bluetooth volume a...

Newbie

Device OnePlus 6T  Operating System Android 9 OxygenOS 9.0.15 2019.6 Security Update   My Question or Issue I'm suffering from volume issues on my seat car \ Razer Bluetooth speaker...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes