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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

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Solved!! Spotify opens chrome!

PlanFreeCountrySweden DeviceCompany laptop Operating SystemWindows 7 My Question or IssueWhen I open spotify application it just opens a new chrome window. Not sure If my company did something on a new update or it was just a windows update that caus...

Casual Listener

  Plan Free Country Sweden   Device Company laptop   Operating System Windows 7   My Question or Issue When I open spotify application it just opens a new chrome wind...

jatargo

Casual Listener

4553 Views

2 replies

0 likes

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  • 2 replies
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Library slow after update

PlanPremiumCountryBrazilDeviceHuaweiOperating SystemAndroid After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album via the library, it takes 15 seconds to load. Same thing with my followed ar...

Casual Listener

Plan Premium Country Brazil Device Huawei Operating System Android   After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album vi...

PaulMac

Roadie

6388 Views

26 replies

13 likes

  • 6388 Views
  • 26 replies
  • 13 likes

Superuser Contribution Spotify crashes on android when pressing the three dots

PlanPremiumCountryUKDeviceMoto G3Operating SystemAndroid Pixel 9 My Question or Issue I've seen other posts where people have had the same issue but it appears as if an update in February sorted it for them. However, for me, whenever I open Spotify i...

Newbie

Plan Premium Country UK Device Moto G3 Operating System Android Pixel 9   My Question or Issue   I've seen other posts where people have had the same issue but it appears as if a...

Jeremy

Spotify Legend

1003 Views

2 replies

13 likes

  • 1003 Views
  • 2 replies
  • 13 likes

Este artículo no está disponible para su país

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

283 Views

0 replies

0 likes

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Superuser Contribution "Liked songs" playlist doesn't contain all my liked songs

PlanPremiumCountryFranceDeviceXiaomi Mi 9Operating SystemAndroid My Question or IssueSo, I got the UI update for the library, and yeah I got mad when I saw it took away from me the ability to shuffle my entire library thanks to the "Songs" tab.From w...

Regular

Plan Premium Country France Device Xiaomi Mi 9 Operating System Android   My Question or Issue So, I got the UI update for the library, and yeah I got mad when I saw it took away from ...

Alex

Spotify Legend

21153 Views

27 replies

16 likes

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  • 27 replies
  • 16 likes

Superuser Contribution Adding Songs from Mobile to Spotify Mobile

trying to add a downloaded song to my mobile spotify. i was successful at doing this on my macbook pro through creating a local files folders and connecting from spotify, however, this is not the swift case for my mobile. i am on a android / motorola...

Newbie

trying to add a downloaded song to my mobile spotify.   i was successful at doing this on my macbook pro through creating a local files folders and connecting from spotify, however, this i...

Jemi

Spotify Legend

621 Views

1 replies

0 likes

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Superuser Contribution Liking a song from Daily Mixes, Radios Stations, etc causes duplicate songs in library

Plan: Premium, JapanDevice: Samsung Galaxy S10 PlusOperating System: Android Pie After a recent update, I noticed that if I liked a song it gets automatically added to my Library even if it has already been added. This causes duplicates, i.e.- if I "...

Regular

Plan: Premium, Japan Device: Samsung Galaxy S10 Plus Operating System: Android Pie   After a recent update, I noticed that if I liked a song it gets automatically added to my ...

Peter

Spotify Legend

343 Views

1 replies

0 likes

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  • 1 replies
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Car radio BT controls not working

PlanPremiumCountryThe NetherlandsDeviceHuawei Mate 20Operating SystemAndroid 9.0 My Question or IssueFor several weeks now I have been having trouble skipping/pausing songs on the Bluetooth radio in my car. I've looked on the internet for a solution ...

Casual Listener

Plan Premium Country The Netherlands Device Huawei Mate 20 Operating System Android 9.0   My Question or Issue For several weeks now I have been having trouble skipping/pausing songs...

VonWafflehelm

Regular

4265 Views

2 replies

8 likes

bluetooth
buttons
Car
Car Bluetooth
Skiping tracks
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Superuser Contribution Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

I have 5 sonos Speakers and a Spotify Premium account. I am using spotify on my Android (Pie) phone and Mac OS computer. On both devices listed above, I can play Spotify music on my Sonos speaker (called Lounge) when I use the Sonos App. But if I use...

Casual Listener

I have 5 sonos Speakers and a Spotify Premium account.  I am using spotify on my Android (Pie) phone and Mac OS computer.   On both devices listed above, I can play Spotify music on ...

Aaardvark

Newbie

68488 Views

51 replies

16 likes

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Superuser Contribution Note9 spotify issue offline not able to reconnect

I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline ... in wich I cannot change the setting as it wont...

Newbie

I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline...

Peter

Spotify Legend

528 Views

1 replies

0 likes

Issue with offline mode
  • 528 Views
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Superuser Contribution Transfer Music

Hello, I have two android phones and I have Spotify Premium. The issue here is that the wifi does not work in one of those phones and my data plan is not unlimited, so downloading the music to play it offline or to stream it is not an option. Is ther...

Newbie

Hello, I have two android phones and I have Spotify Premium. The issue here is that the wifi does not work in one of those phones and my data plan is not unlimited, so downloading the music to play i...

Jemi

Spotify Legend

626 Views

1 replies

0 likes

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Superuser Contribution Specific song does not show up in Liked Songs

PlanFree CountryCanada DeviceLG G7 OneOperating SystemAndroid 9 My Question or Issue When looking over my liked songs on my mobile device (given above) I'm not seeing a specific song that I've liked show up. The same song does show up in the Windows ...

Casual Listener

Plan Free   Country Canada    Device LG G7 One Operating System Android 9    My Question or Issue   When looking over my liked songs on my mobile device (gi...

Radok

Casual Listener

1335 Views

5 replies

0 likes

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Superuser Contribution Music stops when screen is closed/locked

I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again. It even stops and put the song at it's beginning a...

Newbie

I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again....

user-removed

Not applicable

902 Views

1 replies

2 likes

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Spotify Android [Brasil]

PlanPremiumCountryBrasilDeviceMOTO G6Operating SystemAndroid Pie My Question or IssueEstou tendo um problema com meu spotify ao tentor abri-lo, eu formatei o celular e logo após baixei o app do spotify na play store e abriu normalmente, no dia seguin...

Casual Listener

Plan Premium Country Brasil Device MOTO G6 Operating System Android Pie   My Question or Issue Estou tendo um problema com meu spotify ao tentor abri-lo, eu formatei o celular e logo a...

Jᴀᴄᴋ

Roadie

515 Views

3 replies

0 likes

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Superuser Contribution Music doesn't play with wireless earbuds

PlanFamily PremiumCountryItaly DeviceHuwaei P30 LiteOperating SystemAndroid Good morning, as the title says, I have a Huawei P30 Lite and last week the music started not to play with my earbuds connected; you can see the music going on and change, bu...

Newbie

Plan Family Premium Country Italy   Device Huwaei P30 Lite Operating System Android   Good morning, as the title says, I have a Huawei P30 Lite and last week the music started not...

el_-mvjfojnum

Newbie

3534 Views

2 replies

0 likes

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Superuser Contribution Daily Playlist disables Bluetooth based back skip.

PlanPremium FamilyCountryUSADeviceMoto Z3Operating SystemAndroid Nugat I listen to Daily Mix (1) constantly. Eventually the back skip button becomes disabled for bluetooth devices (i.e. listening in car or with bluetooth headset)and is ignored when u...

Regular

Plan Premium Family Country USA Device Moto Z3 Operating System Android Nugat   I listen to Daily Mix (1) constantly.  Eventually the back skip button becomes disabled for bluetoot...

Tinokins

Visitor

1892 Views

9 replies

0 likes

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Superuser Contribution Can't turn off "Shuffle play" on my mobile phone

I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can play the playlist by selecting where in the playlis...

Casual Listener

I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can ...

tjliebro

Gig Goer

1069 Views

5 replies

0 likes

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Superuser Contribution Can't Connect To Available Devices

My Question or IssueHi all My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them.I've attached a screenshotAny ideas? Thanks PlanPremiumCountryUKDeviceGalaxt S8Operating SystemAndriod Pie

Newbie

  My Question or Issue Hi all   My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them. I've attached a screenshot Any ideas?   ...

Peter

Spotify Legend

841 Views

1 replies

0 likes

Android
devices
  • 841 Views
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Superuser Contribution Pausing a few minutes after phone is off

I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a minute or two, it pauses. It resumes playing after...

Casual Listener

I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a...

ninjarayray

Casual Listener

899 Views

2 replies

0 likes

primium
Samsung s8
version 8.5.6.673
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Superuser Contribution Download Is Switching To Device Storage After Restart

DeviceNokia 5Operating SystemAndroid 9Spotify v 8.5.5.853 My Question or IssueDownload keep switching to device storage after restart.I already did suggestions like :1. Delete Cache2. Uninstall App3. Remove Offline Devices4. Install AppI have done th...

Newbie

Device Nokia 5 Operating System Android 9 Spotify v 8.5.5.853   My Question or Issue Download keep switching to device storage after restart. I already did suggestions like : 1. Del...

Peter

Spotify Legend

756 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes