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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376911 Views

541 replies

34 likes

Account
Free
  • 376911 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7638 Views

0 replies

7 likes

  • 7638 Views
  • 0 replies
  • 7 likes

Spotify not loading Galaxy S10+

PlanPremiumCountryUKDevice(Galaxy S10+)Operating System(Android Oreo.) My Question or IssueSpotify will not load up all of a sudden. I have so far tried -RebootingUninstalling/ReinstallingClearing Google play servicesFollowing the clean install proce...

Newbie

Plan Premium Country UK Device (Galaxy S10+) Operating System (Android Oreo.)   My Question or Issue Spotify will not load up all of a sudden. I have so far tried - Rebooting Un...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Problem with android device

PlanPremiumCountryItalyDeviceSamsung S10+Operating SystemAndroid My Question or IssueHi, using my spotify account via PC or other devices I have no problems, but when I use my S10 + the application is very slow and practically impossible to use.I hav...

Casual Listener

  Plan Premium Country Italy Device Samsung S10+ Operating System Android   My Question or Issue Hi, using my spotify account via PC or other devices I have no problems, but when...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Superuser Contribution Landscape mode and Spotify car view will lock the screen

PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi, i have a problem with the landscape for the current Song, works on other and Spotify car view will lock the screen instead of keeping active

Casual Listener

Plan Premium Country   Device Huawei P10 Operating System Android Oreo   My Question or Issue Hi, i have a problem with the landscape for the current Song, works on other and...

Renesis

Casual Listener

896 Views

2 replies

0 likes

  • 896 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] What happened to Spotify? Switching devices is worse, can no longer sort playlists

With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switch almost seamlessly from one device to the other by...

Music Fan

With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switc...

Peter

Spotify Legend

979 Views

1 replies

3 likes

Android
  • 979 Views
  • 1 replies
  • 3 likes

Superuser Contribution Queue songs while having bad connection

PlanPremiumCountryGermanyDeviceGalaxy S7Operating SystemAndroid 8 My Question or IssueDuring my commute I cross an area with bad Internet connection (Edge only). Of course I have all my favourite songs offline but the problem is I can't queue them wi...

Casual Listener

  Plan Premium Country Germany Device Galaxy S7 Operating System Android 8   My Question or Issue During my commute I cross an area with bad Internet connection (Edge only). Of c...

Peter

Spotify Legend

1277 Views

3 replies

0 likes

  • 1277 Views
  • 3 replies
  • 0 likes

Why i need to press shuffle again after select song, I hate it.

PlanPremiumCountryThailandDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhy i have to press shuffle again when select new song. please fix it. I found this bug post from last year that has been fixed but it happen again. Please dont make...

Visitor

Plan Premium Country Thailand Device Pixel 3 Operating System Android 9   My Question or Issue Why i have to press shuffle again when select new song. please fix it. I found this bug p...

556 Views

0 replies

2 likes

bug
  • 556 Views
  • 0 replies
  • 2 likes

Galaxy Watch - Family Plan asking to change to Premium

I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan?PlanFamilyCountryBrazilDeviceAndroid / Galaxy WatchOperatin...

Visitor

I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan? Plan...

448 Views

0 replies

0 likes

bug
Family Plan
Galaxy Watch
  • 448 Views
  • 0 replies
  • 0 likes

Solved!! Android app has become unusable

PlanPremiumCountryCanadaDeviceLG V30Operating SystemAndroid Oreo My Question or IssueEver since the latest update, the app has become virtually unusable. it's extremely slow despite my internet being at full strength and its not my device. all other ...

Regular

Plan Premium Country Canada Device LG V30 Operating System Android Oreo    My Question or Issue Ever since the latest update, the app has become virtually unusable. it's extr...

Nord293

Regular

3253 Views

12 replies

5 likes

  • 3253 Views
  • 12 replies
  • 5 likes

Liked Songs Playlist

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid My Question or IssueSince the update that turned "liked songs" into a playlist, I have experienced several issues and displeasures with new software features. 1) Full albums that ...

Visitor

Plan Premium Country United States Device Galaxy S9+ Operating System Android   My Question or Issue Since the update that turned "liked songs" into a playlist, I have experienced seve...

padib

Visitor

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Stranger Things mode

I have the latest android version with premium Spotify account, but I don't have any option to enable/disable the Stranger Things Mode in the app. Is this mode still working? Thanks for the answers.

Casual Listener

I have the latest android version with premium Spotify account, but I don't have any option to enable/disable the Stranger Things Mode in the app. Is this mode still working?   Thanks for the ...

LaczkoIstvan

Casual Listener

630 Views

1 replies

1 likes

  • 630 Views
  • 1 replies
  • 1 likes

Shuffle turns off when picking new song

PlanPremiumDevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf shuffle is turned on either through the "Shuffle All" button or by using the option on the current song, then I select another song to play manually from within the same play...

Visitor

Plan Premium Device Pixel 2 Operating System Android Oreo   My Question or Issue If shuffle is turned on either through the "Shuffle All" button or by using the option on the curren...

359 Views

0 replies

2 likes

  • 359 Views
  • 0 replies
  • 2 likes

Storage on SD on version 8.5.13.637

PlanPremiumCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueYou used to be able to select where you wanted music to be downloaded in the settings of the app. This option is no longer there. I don't want 9 GB of music on ...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue You used to be able to select where you wanted music to be downloaded in the ...

371 Views

0 replies

3 likes

  • 371 Views
  • 0 replies
  • 3 likes

Why are songs I own and added to Spotify being deleted from playlists?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Android PhoneMy Question or IssueI have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added the songs to some of my playlists. A few days ago, one of those s...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Android Phone My Question or Issue I have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added ...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Music Turns of automaticlly.

Hello everyone,,,PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it plays and then I go on apps like Instagram and Snapchat or Internet and then sometimes the...

Casual Listener

Hello everyone,,, Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)    My Question or Issue When I start a song...

Billy-J

Spotify Star

733 Views

3 replies

0 likes

  • 733 Views
  • 3 replies
  • 0 likes

New Spotify app is awful.

PlanPremiumCountryUKDevicemotorola g7 powerOperating Systemandroid My Question or IssueI'm a long time fan of Spotify, been using the app for years and been premium for around 3 years. It used to be an incredible app, great for organising playlists a...

Newbie

Plan Premium Country UK Device motorola g7 power Operating System android   My Question or Issue I'm a long time fan of Spotify, been using the app for years and been premium for aroun...

2223 Views

0 replies

21 likes

  • 2223 Views
  • 0 replies
  • 21 likes

Problem with Galaxy watch app (standalone)

PlanPremiumCountryU.S.DeviceGalaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, reshuffle. So I have to listen to the first second of a song between ever...

Visitor

Plan Premium Country U.S. Device Galaxy Watch LTE   When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, res...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Why does Spotify play other people's playlists with the same name as mine.

PlanPremiumCountryUKDeviceHuawei and Amazon EchoOperating SystemAndroid My Question or IssueWhenever I use voice commands to play a playlist on my Android phone or Amazon Echo devices often someone else's Spotify playlist with the same name plays rat...

Visitor

Plan Premium Country UK Device Huawei and Amazon Echo Operating System Android   My Question or Issue Whenever I use voice commands to play a playlist on my Android phone or Amazon Ech...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

Cant crossfade

Plan Family PremiumCountryUSADeviceS10+Operating System Android My Question or IssueI can no longer cross fade? Greyed out? Not sure why?

Visitor

Plan  Family Premium Country USA Device S10+ Operating System  Android   My Question or Issue I can no longer cross fade? Greyed out? Not sure why?

chrismurray

Composer

2051 Views

1 replies

0 likes

No crossfade
  • 2051 Views
  • 1 replies
  • 0 likes

Can't shut spotify off

PlanPremiumCountrySwedenDevice(Samsung Galaxy s10)Operating System(Android version 9) LED-cover My Question or IssueHi!My Samsung Galaxy s10, with Samsung LED cover, shows a play/pause button on the cover and has done so for my 2 latest phones+led-co...

Casual Listener

Plan Premium Country Sweden Device (Samsung Galaxy s10) Operating System (Android version 9) LED-cover   My Question or Issue Hi! My Samsung Galaxy s10, with Samsung LED cover, shows ...

songassistant

Composer

4149 Views

1 replies

0 likes

  • 4149 Views
  • 1 replies
  • 0 likes