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Hi,
After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening through pc but i can't run the app on my phone. Other apps works fine as always so it must be the app problem. I tryed reinstal the app and also followed some steps in guide whitch should fix the problem but the problem is still here..
Can you help me please? I have premium and I really like Spotify.
Thank you,
Jan Cwik
Solved! Go to Solution.
Hello @marlonsphere,
I created new account and everything works fine now. Don't know where was the problem.. Maybe in settings of the acc but I never changed anything so I don't know.
Thanks,
Aego
Hello @AegoCwik. Welcome to the Spotify Community!
Looks like you may need a clean install, which means deleting everything Spotify has created on your phone. Here's how:
You will lose all preferences & offline playlists in doing this.
Let me know how it goes 🙂
Thanks,
marlonespi
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Hello @marlonsphere. I did what you wrote. There were no folders below so I reinstalled app from the Play Store and after log in it worked. But when I closed the app and tryed to run it again, it didn't work. Again the same problem.
Any other advice?
Thank you
Hello @marlonsphere,
I created new account and everything works fine now. Don't know where was the problem.. Maybe in settings of the acc but I never changed anything so I don't know.
Thanks,
Aego
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…