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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5895 Views

0 replies

7 likes

  • 5895 Views
  • 0 replies
  • 7 likes

Solved!! Spotify forgets storage location after restarting Galaxy Tab S 10.5

Hi Community, on my Galaxy Tab S 10.5 I have manually selected the external SD card for offline music. Downloading albums works perfectly and I can listen to them offline. But when I reboot the Galaxy S spotify seems to delete the offline albums (the...

Casual Listener

Hi Community,   on my Galaxy Tab S 10.5 I have manually selected the external SD card for offline music. Downloading albums works perfectly and I can listen to them offline. But when I reboot ...

Gruffalo

Casual Listener

654 Views

4 replies

0 likes

  • 654 Views
  • 4 replies
  • 0 likes

cant download for offline and am premium

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

Casual Listener

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

tjones17

Gig Goer

373 Views

3 replies

0 likes

  • 373 Views
  • 3 replies
  • 0 likes

App does not start sometimes and stops after a few songs when using headphones

Dear forum, I am using Spotify on my Xiaomi Redme Note 3 and I am facing two issues. Sometimes when I open the app, the screen stays black. After a while a message appears, saying that the app does not react and asking if I want to close it. When thi...

Regular

Dear forum,   I am using Spotify on my Xiaomi Redme Note 3 and I am facing two issues.   Sometimes when I open the app, the screen stays black. After a while a message appears, saying t...

MickH74

Regular

460 Views

2 replies

0 likes

  • 460 Views
  • 2 replies
  • 0 likes

No me deja agregar canciones

I cant add that song, why?

Newbie

I cant add that song, why?

OviiiOne

Community Legend

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Android - "Share - share via" ?!

So, I am trying to share a song with someone else by sending them a song in spotify.However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but nearly every other app in my phone is?Anyone know how t...

Newbie

So, I am trying to share a song with someone else by sending them a song in spotify. However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but ...

Joe

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Android app freezing up

I've been having the android app freeze up a lot. It does it on both of my phones and my tablet. They run 5.0 and 6.0, plentey of free memory on them. Does it on wifi and mobile data. I've tried reinstalling the app. And ive tried logging into anothe...

Casual Listener

I've been having the android app freeze up a lot. It does it on both of my phones and my tablet. They run 5.0 and 6.0, plentey of free memory on them. Does it on wifi and mobile data. I've tried rein...

Joe

Community Legend

897 Views

3 replies

0 likes

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Solved!!Superuser Contribution Cannot re-install Spotify app on Android.

Hello.I have looked on FAQ's and forum and cannot find this question already asked.How can I re-install Spotify app so that it recognises my phone, rather than saying email and username already in use.I have Huawei Y360, Android 4.4.2, Build VER. A.I...

Casual Listener

Hello. I have looked on FAQ's and forum and cannot find this question already asked. How can I re-install Spotify app so that it recognises my phone, rather than saying email and username already...

Bigbelliedbob

Casual Listener

1653 Views

3 replies

0 likes

Android.
Help
huawei
Re-install
Y360
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  • 0 likes

Spotify widget not working on Samsung Galaxy S7

Widget just shows up blank and I can't press anything but the app is currently playing right now.

Regular

Widget just shows up blank and I can't press anything but the app is currently playing right now.

deek102

Casual Listener

5598 Views

7 replies

4 likes

  • 5598 Views
  • 7 replies
  • 4 likes

Samsung S7 "Off line" mode in playlist changed to "Download/downloaded"

My S7 has Android version 6.0.1. I don't know if that should make any difference, but my playlists no longer have the Offline Mode. They now say download (grey button) or Downloaded (green button). Has anyone else noticed this.Thanks

Casual Listener

My S7 has Android version 6.0.1. I don't know if that should make any difference, but my playlists no longer have the Offline Mode. They now say download (grey button) or Downloaded (green button). H...

Joe

Community Legend

459 Views

3 replies

0 likes

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Superuser Contribution auto play app marshmallow anyone? in car

Hi.on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work ...really wish spotify devs would add this feature ...anyone found a good app to do th...

Visitor

Hi. on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work 😢 ...really wish spotify devs w...

navaira

Roadie

529 Views

4 replies

0 likes

  • 529 Views
  • 4 replies
  • 0 likes

Enable album art on lock screen

HiI am using Nexus 6pBut I am missing the feature of showing the album art on the lock screen, I have searched but didn't find any solution for this

Newbie

Hi I am using Nexus 6p But I am missing the feature of showing the album art on the lock screen, I have searched but didn't find any solution for this

Joe

Community Legend

12340 Views

1 replies

0 likes

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  • 1 replies
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I can't play any song i chose !

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly !The problem is on m'y sisters account

Newbie

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly ! The problem is on m'y sisters account

tjones17

Gig Goer

334 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Background Problem !

spotify , it turns the background.It entered the closing of applications such as Facebook and Instagram . How can I solve this awful problem ? Android Version 4.4.4

Newbie

spotify , it turns the background. It entered the closing of applications such as Facebook and Instagram . How can I solve this awful problem ? Android Version 4.4.4

Alejandar

Spotify

322 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Using sd card with offline music on 2 devices

Hi All, I have question if it is possible to use the same sd card (with spotify music downloaded to offline mode) on two android devices. I have a premium account on spotify and using it normally on my phone. But have also a car with android system a...

Casual Listener

Hi All,   I have question if it is possible to use the same sd card (with spotify music downloaded to offline mode) on two android devices. I have a premium account on spotify and using it nor...

Matt8407

Casual Listener

983 Views

2 replies

0 likes

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Share to messenger

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 minutes says the messange was not sent, I've tried rei...

Casual Listener

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 min...

Poukz

Casual Listener

709 Views

6 replies

0 likes

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Offline music not available

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spotify wants to check every month whether the subscript...

Newbie

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spoti...

user-removed

Not applicable

627 Views

3 replies

0 likes

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  • 3 replies
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Spotify won't close.

Exactly, after i swipe up to close spotify it just keeps playing music and then i have to manually force stop it from the settings. And secondly, the widget to spotify player doesn't work properly but that's the least of my problems.

Casual Listener

Exactly, after i swipe up to close spotify it just keeps playing music and then i have to manually force stop it from the settings. And secondly, the widget to spotify player doesn't work properly bu...

Joe

Community Legend

10074 Views

7 replies

0 likes

"spotify" "won't" "close"
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  • 7 replies
  • 0 likes

no "storage" option in menu

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Casual Listener

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Jasonv1

Casual Listener

632 Views

2 replies

0 likes

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  • 2 replies
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Logging in

It keeps telling me that my Facebook isn't linked to my email so I can't recover my old Spotify account that has all my music on it

Newbie

It keeps telling me that my Facebook isn't linked to my email so I can't recover my old Spotify account that has all my music on it

anjieeeeeeeeee

Roadie

292 Views

1 replies

0 likes

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Superuser Contribution Itunes Syncing Problems

Since there are some songs and albums that are not available on Spotify (for example, Beyonce's Lemonade album) I bought them on Itunes with the intention to sync them to my Spotify account. At first it worked, and I synced the songs to the desktop a...

Casual Listener

Since there are some songs and albums that are not available on Spotify (for example, Beyonce's Lemonade album) I bought them on Itunes with the intention to sync them to my Spotify account. At first...

Alejandar

Spotify

487 Views

1 replies

0 likes

itunes
problems
Syncing Local FIles
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  • 0 likes