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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1089 Views
  • 0 replies
  • 4 likes

Solved!! Spotify crashes when offline

Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this problem as of the last 24 hours. I have seen others ha...

  • Casual Listener
  • Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this pro...
  • tamito
  • Casual Listener
  • 11895 Views
  • 20 replies
  • 0 likes
  • 11895 Views
  • 20 replies
  • 0 likes

Issues with Cyanogen 13 causing Spotify to crash.

It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes on me and I cannot play a song. has anyone else expe...

  • Casual Listener
  • It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes o...
  • Joe
  • Community Legend
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Sound not working

I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It's getting frustrating now. Im not very phone savvy...

  • Newbie
  • I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It...
  • Alexburkeftw
  • Regular
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! App crashing on startup without internet connection

The latest android version keeps crashing on startup. If the internet is disabled it crashes.I think it has something to do with Daily Mix being in the recently listened to section. Maybe the client app fails to run without it checking something off ...

  • Casual Listener
  • The latest android version keeps crashing on startup. If the internet is disabled it crashes. I think it has something to do with Daily Mix being in the recently listened to section. Maybe the clien...
  • Joe
  • Community Legend
  • 2230 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    Crash
    phone
  • 2230 Views
  • 3 replies
  • 0 likes

Solved!! Crash

Hey! (First, sorry for my bad english) So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so i open it, it enter spotify, and in that moment instantly exit.) Tha...

  • Casual Listener
  • Hey!   (First, sorry for my bad english)   So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so...
  • GaborGy
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Solved!! How To Reverse Playlists on App?

Reinstalled Spotify and now my Starred folder is upside down. Tried clicking the playlist options but the option for "Recently Added" is not there. Help?

  • Casual Listener
  • Reinstalled Spotify and now my Starred folder is upside down. Tried clicking the playlist options but the option for "Recently Added" is not there.  Help?
  • HeroicNudity
  • Casual Listener
  • 1736 Views
  • 3 replies
  • 0 likes
  • 1736 Views
  • 3 replies
  • 0 likes

Playlist Download Don't Work

Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem .My 4G Is On I Can Access the playlist online My Download Settings are on ( Cellular Download Option is on )But yet it won't download...

  • Regular
  • Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem . My 4G Is On I Can Access the playlist online  My Download Settings are on...
  • Joe
  • Community Legend
  • 911 Views
  • 11 replies
  • 0 likes
  • 911 Views
  • 11 replies
  • 0 likes

downloadet songs lost

Hello,three times it came over me, that all my downloadet Songs (2.800) was lost.From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was green, is now grey and all Songs are gone.So i have to w...

  • Visitor
  • Hello, three times it came over me, that all my downloadet Songs (2.800) was lost. From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was g...
  • user-removed
  • Not applicable
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

Playlist Folders on Android

Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android? I was reading some old posts from 2012, and it appeared that Spotify back then was about to release an Android version that ...

  • Newbie
  • Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android?   I was reading some old posts from 2012, and it appeared tha...
  • Cat68
  • Newbie
  • 964 Views
  • 2 replies
  • 0 likes
  • 964 Views
  • 2 replies
  • 0 likes

Solved!! Radio Playback freezes after liking a song

DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...

  • Regular
  • Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...
  • finsterkatz
  • Newbie
  • 2114 Views
  • 7 replies
  • 3 likes
  • Android
    freeze
    lock up
    Radio
  • 2114 Views
  • 7 replies
  • 3 likes

Charged by my credit card, but still free account!

Hello,I went on Premium tonight, my credit card just charged me, but I still free account.I've already tried to clean the cache and log out many times, but still doesn't work.I attached a picture of my debt on credit card.Please, help me...Thanks a l...

  • Newbie
  • Hello, I went on Premium tonight, my credit card just charged me, but I still free account. I've already tried to clean the cache and log out many times, but still doesn't work. I attached a p...
  • marlonsphere
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Groupon $2 premium promo.

Hi. I was wondering if the spotify 2month for $2 promo works for all your devices. It seemed to only highlight playstation as it was an exclusive or something. Thanks in advance for the help

  • Casual Listener
  • Hi.  I was wondering if the spotify 2month for $2 promo works for all your devices.  It seemed to only highlight playstation as it was an exclusive or something.  Thanks in advance for...
  • marlonsphere
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Spotify Android client offline downloads disappear

According to Spotify FAQ I should be able to listen to downloaded music for about 30 days until I have to get online again.Today, in the morning I listened to tracks at home. All the tracks from my Playlist were downloaded for listening offline. When...

  • Newbie
  • According to Spotify FAQ I should be able to listen to downloaded music for about 30 days until I have to get online again. Today, in the morning I listened to tracks at home. All the tracks from my...
  • marlonsphere
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

I have more then enough GB

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

  • Newbie
  • I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?
  • marlonsphere
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Mysongs error

After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..

  • Newbie
  • After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..
  • marlonsphere
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Says I'm abroad but I'm home!

So it happened that I was abroad for one month so I changed the country on my profile in order to listen to it for more than 14 days and it actually worked without any problem. Now that I'm back home I changed again the country selecting my home one ...

  • Newbie
  • So it happened that I was abroad for one month so I changed the country on my profile in order to listen to it for more than 14 days and it actually worked without any problem. Now that I'm back home...
  • marlonsphere
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

After updating my phone, Spotify erased all my saved music and won't let me resave it

I have a One Plus X, and when I woke up this morning I was propted with a new firmware upgrade for Oxygen OS. I downloaded the new firmware. After rebooting my phone, I went to use spotify, only to discover that most of my music had been unsaved. FIr...

  • Visitor
  • I have a One Plus X, and when I woke up this morning I was propted with a new firmware upgrade for Oxygen OS. I downloaded the new firmware. After rebooting my phone, I went to use spotify, only to d...
  • marlonsphere
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

this song is not available

First if u can answer in german id would be great but there's a problem today first time i started spotify and on 19/20 songs there is (this song is not available but i don't know why it wasn't a special song or something like this ... for example ki...

  • Newbie
  • First if u can answer in german id would be great 🙂   but there's a problem today first time i started spotify and on 19/20 songs there is (this song is not available but i don't know why it ...
  • marlonsphere
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

"This song is not availible"

Every time I try to stream a song that I have not downloaded, I keep getting the message "This song is not availible". I have been a premium member for over a year and this has never happened up until last week

  • Newbie
  • Every time I try to stream a song that I have not downloaded, I keep getting the message "This song is not availible". I have been a premium member for over a year and this has never happened up unti...
  • marlonsphere
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

android freezing problem

songs randomly freeze while playing and then app won't open for a while, never used to do this?

  • Newbie
  • songs randomly freeze while playing and then app won't open for a while, never used to do this?
  • marlonsphere
  • Roadie
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes