Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5859 Views

0 replies

7 likes

  • 5859 Views
  • 0 replies
  • 7 likes

Every Song I Play Stops Playing After A Few Minutes

No matter what song I try to play, if it's being streamed, the songs always stops a minute or 2 after starting. I have had more problems with this company than I've ever had with any other online streaming service. So much promise wasted on no custom...

Newbie

No matter what song I try to play, if it's being streamed, the songs always stops a minute or 2 after starting. I have had more problems with this company than I've ever had with any other online str...

Joe

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Been premium for a year and it kicked me back to free 30 day trial

Have tried all the advice on support and it doesn't help. I've been premium for a long time and am pissed. Nothing changed with my device or bank account. Use Samsung galaxy s4. No marshmallow update.

Casual Listener

Have tried all the advice on support and it doesn't help. I've been premium for a long time and am pissed. Nothing changed with my device or bank account. Use Samsung galaxy s4. No marshmallow update.

Annoyed270

Casual Listener

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

MP3 syncing

Why can I listen to MP3 files on my desktop but not on my phone? I synced some files from my library to Spotify, and I can play the just fine on my laptop but when i save them on my phone, it says that song is unavailable. PLEASE HELP I'M FREAKING OU...

Casual Listener

Why can I listen to MP3 files on my desktop but not on my phone? I synced some files from my library to Spotify, and I can play the just fine on my laptop but when i save them on my phone, it says th...

Joe

Community Legend

674 Views

1 replies

0 likes

Desktop
mp3
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me borran las canciones

Hola tengo el servicio premiun uso un android y he notado algo que me ha molestado bastante.Cuando desactivo momentaneamente la opcion "descargados" que esta en mi lista de guardados estan cancion que previamente descargue para uso offline se borran ...

Newbie

Hola tengo el servicio premiun uso un android y he notado algo que me ha molestado bastante. Cuando desactivo momentaneamente la opcion "descargados" que esta en mi lista de guardados estan cancion ...

Francisco8A

Newbie

12460 Views

21 replies

2 likes

  • 12460 Views
  • 21 replies
  • 2 likes

Is there an x86 android apk for spotify, and if so where can I find it?

Is there an x86 version of android apk manual install available somewhere? I only find for arm on Spotify.com (and elsewhere on the web). Now that the Spotify Android SDK supports x86 I think it would be a good idea to supply an x86 version of the ma...

Gig Goer

Is there an x86 version of android apk manual install available somewhere? I only find for arm on Spotify.com (and elsewhere on the web). Now that the Spotify Android SDK supports x86 I think it woul...

2419 Views

0 replies

0 likes

  • 2419 Views
  • 0 replies
  • 0 likes

Problems playing downloaded music

Hi,I am using a OnePlus X device with Android version 5.1.1. and Oxygen Version 2.2.1-X.I am using Spotify Premium for as long as I can remember without any problems untill a month ago.-My downloaded songs (Green Mark is there) won't play anymore. Ju...

Casual Listener

Hi, I am using a OnePlus X device with Android version 5.1.1. and Oxygen Version 2.2.1-X. I am using Spotify Premium for as long as I can remember without any problems untill a month ago. -My down...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Playing local files on Android

Can anyone help please ? It looks like my music files on my PC have automatically become 'Local' files, which i can see in my desktop Spotify app, because all files in the 'Music' folder are automatically 'local'. So far so good. In order to see thes...

Casual Listener

Can anyone help please ? It looks like my music files on my PC have automatically become 'Local' files, which i can see in my desktop Spotify app, because all files in the 'Music' folder are automati...

TonyHarris806

Casual Listener

1002 Views

2 replies

0 likes

local files
  • 1002 Views
  • 2 replies
  • 0 likes

Offline option automatically turming off

So, I have to re-download 31Gb of music with my 4Mb connection just because of a bug and even though all the files are still in my SD?This is the second time that this happens to me

Regular

So, I have to re-download 31Gb of music with my 4Mb connection just because of a bug and even though all the files are still in my SD? This is the second time that this happens to me

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Vision Impared - Removing local files - Spotify Connect

Good day,I know the following and here's my current situation:- Spotify Connect (Wi-Fi) only plays songs from the spotify library and not your local files- I have the latest 1.0.33.xx on my windows machine- I see my "local" files and they are grayed ...

Regular

Good day, I know the following and here's my current situation: - Spotify Connect (Wi-Fi) only plays songs from the spotify library and not your local files - I have the latest 1.0.33.xx on my win...

hanersky7

Regular

713 Views

7 replies

0 likes

  • 713 Views
  • 7 replies
  • 0 likes

Why all offline devices on the account webside just named "AndroidPhone"

Why all offline devices just named "AndroidPhone" and not with a hostname?Why have I all offline lists after any Spotify update new to downloading?Why is Spotify after any update mounted to the internal memory and all syncronized data are away?Why re...

Casual Listener

Why all offline devices just named "AndroidPhone" and not with a hostname? Why have I all offline lists after any Spotify update new to downloading? Why is Spotify after any update mounted to the i...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

Wont play the next song unless i open the app

I'm shuffle my Playlist and when the song is over it won't play the next song unless i open the app. Really frustrating because I don't want to keep constantly opening the app to play the next song.

Newbie

I'm shuffle my Playlist and when the song is over it won't play the next song unless i open the app. Really frustrating because I don't want to keep constantly opening the app to play the next song.

Joe

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Song not available

Everytime I go to play a song, even if it's from one of my personal playlists it wont let me play the song it says it's not available. I'm paying for premium so I don't understand why it's acting up is anyone else having this problem or know how to f...

Newbie

Everytime I go to play a song, even if it's from one of my personal playlists it wont let me play the song it says it's not available. I'm paying for premium so I don't understand why it's acting up ...

497 Views

0 replies

1 likes

  • 497 Views
  • 0 replies
  • 1 likes

Shuffle function not properly working on android

Hey, On the desktop version I can put all my playlists in a group and then shuffle through all the playlists. On my phone however, I can only click on "all songs" within the group, or select a specific playlist. When I select shuffle afterwards click...

Casual Listener

Hey,   On the desktop version I can put all my playlists in a group and then shuffle through all the playlists.   On my phone however, I can only click on "all songs" within the group, ...

Joe

Community Legend

471 Views

3 replies

0 likes

  • 471 Views
  • 3 replies
  • 0 likes

Sound distorted randomly on any song

Hello friends, I have a Xiaomi MI4 and Premium Spotify. After i decided to use my sennheiser cx300s sound is getting choked and distorted very randomly. It's like when your pc is having hard time on rams, sound is getting distorted if you know what i...

Casual Listener

Hello friends,   I have a Xiaomi MI4 and Premium Spotify. After i decided to use my sennheiser cx300s sound is getting choked and distorted very randomly. It's like when your pc is having hard...

Denizhangnn

Casual Listener

1335 Views

2 replies

0 likes

  • 1335 Views
  • 2 replies
  • 0 likes

Spotify

My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it but nothing has happened

Casual Listener

My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it b...

osornios

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Offline songs keep getting deleted

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you have reached the maximum of three devices", when i am ...

Newbie

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you hav...

Joe

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Connection problem

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) but when I leave the app, it disconects from internet...

Casual Listener

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) bu...

Joe

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! No SD Card transfer option

Guys,I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card.My cellphone is: Motorola 3rd GenAndroid version: 6.0Spotify version: 5.8.0.1029 ...

Newbie

Guys, I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card. My cellphone is: Motorol...

dark_turban

Newbie

1093 Views

2 replies

0 likes

Sd
storage
  • 1093 Views
  • 2 replies
  • 0 likes

Listen to local files on Android App?

I am having an issue listening to local files on my phone. An artist I love just released and album and I bought it from Amazon, however I don't want to use their app to listen to the songs. I have added the whole album to a playlist on my desktop, a...

Visitor

I am having an issue listening to local files on my phone. An artist I love just released and album and I bought it from Amazon, however I don't want to use their app to listen to the songs. I have a...

user-removed

Not applicable

803 Views

6 replies

0 likes

  • 803 Views
  • 6 replies
  • 0 likes