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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

209483 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 209483 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

558823 Views

78 replies

3 likes

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  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461896 Views

575 replies

39 likes

Account
Free
  • 461896 Views
  • 575 replies
  • 39 likes

Android app feedback

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand loyalty or I would have switched music apps a long t...

Newbie

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand l...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
  • 0 likes

Why doesnt the music paus when i get a call?

In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?

Newbie

In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?

Joe

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

FIXED - Can't Control Spotify with Bluetooth Earbuds

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts playing that on top of Spotify.I have a Nexus 5X; A...

Casual Listener

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts ...

2408 Views

0 replies

0 likes

  • 2408 Views
  • 0 replies
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Superuser Contribution Becomimg premium

I put all my informations but when I click confirm he just loads foreverWhat I do?

Casual Listener

I put all my informations but when I click confirm he just loads forever What I do?

user-removed

Not applicable

678 Views

5 replies

0 likes

  • 678 Views
  • 5 replies
  • 0 likes

Dúvida com o uso de dados

Boa tarde, caros!Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback ou enviar alguma pergunta através de nenhum canal em min...

Newbie

Boa tarde, caros! Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback o...

309 Views

0 replies

0 likes

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  • 0 replies
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No Internet Connection

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it apparently has 'No Internet Connection' I go on other in...

Newbie

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it appar...

Joe

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Notification / Lock Screen Controls Dissapearing- Marshmallow

Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...

Casual Listener

Hi Spotify Crew,   I've found similiar threads about this issue, but the suggested fixes haven't worked.   The problem is that the ongoing notifcation is randomly dissapearing, which in...

DanJayF

Regular

4498 Views

10 replies

4 likes

  • 4498 Views
  • 10 replies
  • 4 likes

Not on WiFi and Music skips!

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would all have to start over with their own play lists if ...

Casual Listener

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would a...

350 Views

0 replies

0 likes

  • 350 Views
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  • 0 likes

Playlist

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Casual Listener

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Joe

Community Legend

542 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

App goes in crash

Hi all.I've a problem with Android app.Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes in crash and i can't open it again.I need to delete all...

Newbie

Hi all. I've a problem with Android app. Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes ...

Joe

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Solved!! background play

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when i pull out the headphones but its not doing so anym...

Casual Listener

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when ...

robin4t

Casual Listener

16241 Views

3 replies

2 likes

  • 16241 Views
  • 3 replies
  • 2 likes

[PREMIUM] Problem downloading the best quality songs/albums/playlists

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload albums/songs again. After this I get songs with the b...

Music Fan

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload al...

markspl_

Music Fan

799 Views

2 replies

0 likes

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  • 2 replies
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How can I check which songs Spotify can't download?

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and then it stops. Clearly some of the playlists contain s...

Gig Goer

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and the...

depesz

Gig Goer

802 Views

2 replies

0 likes

  • 802 Views
  • 2 replies
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Spotify on Lock Screen/Action Bar

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Newbie

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Joe

Community Legend

695 Views

1 replies

0 likes

  • 695 Views
  • 1 replies
  • 0 likes

Offline mode bug?

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug.Problem:Any time Spotify is closed out of memory in Offline mode it clears your playlists (even synced songs/lists) and you are REQUI...

Newbie

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug. Problem: Any time Spotify is closed out of memory in Offline mode it clears...

Joe

Community Legend

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

Cromecast randomly skipping songs

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

Casual Listener

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

495 Views

0 replies

0 likes

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Jim Beam advertisement always crashes app

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ad plays without any issue.

Newbie

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ...

marlonsphere

Roadie

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Spotify crash when i log in to facebook account.

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...

Newbie

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...

marlonsphere

Roadie

954 Views

1 replies

0 likes

  • 954 Views
  • 1 replies
  • 0 likes

Missing downloads after factory reset on Galaxy S5.

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the sd option within spotify.How do I get the fresh ins...

Newbie

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the ...

marlonsphere

Roadie

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes