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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396822 Views

547 replies

35 likes

Account
Free
  • 396822 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8471 Views

0 replies

7 likes

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I cant play songs stuck on shuffle.

On my phone spotify will not let me chose a song it only lets me play songs on shuffle play. I dont understand why it will not work right?

Newbie

On my phone spotify will not let me chose a song it only lets me play songs on shuffle play. I dont understand why it will not work right?

sakura08

Roadie

433 Views

1 replies

0 likes

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  • 1 replies
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Won't play even in shuffle

I don't have premium account and When I try to listen music in shuffle I won't play and says that's a premium feature.

Newbie

I don't have premium account and When I try to listen music in shuffle I won't play and says that's a premium feature.

sakura08

Roadie

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Spotify playing through phonecalls

Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settings. Ever since, when I'm listening to Spotify, and ...

Casual Listener

Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settin...

sakura08

Roadie

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
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Solved!! Suddenly spotify shows what is playing on my sons phone

Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playing on iPhone Bas" which is the iPhone of my son. We ar...

Regular

Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playin...

Dell46

Newbie

2003 Views

4 replies

0 likes

  • 2003 Views
  • 4 replies
  • 0 likes

Account Statistics / Information

Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!

Casual Listener

Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!

RickandMorty4

Casual Listener

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
  • 0 likes

My Discover Tab Selections Are Missing

Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I rely on it for the daily updated top 20 reccomendat...

Roadie

Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I ...

Beltane575xx

Roadie

395 Views

3 replies

0 likes

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  • 3 replies
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Spotify is deleting my songs, crashing constantly, and just generally buggy.

Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, and songs continue to play after I remove headphone...

Newbie

Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, ...

305 Views

0 replies

1 likes

  • 305 Views
  • 0 replies
  • 1 likes

Same songs all the time

Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing another playlist, every time I come back to the playlist ...

Newbie

Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing anothe...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Spotify doesn't recognize my tablet

I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to fix it?

Casual Listener

I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to f...

Joe

Community Legend

817 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Songs are too fast

Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!

Casual Listener

Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!

MBSmark

Regular

3463 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Would it be possible to get play lists from two countries

Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music.Is there any possibility to get lists of two countries - now or in the future?I am sure that I am no...

Casual Listener

Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music. Is there any possibility to get lists of two co...

user-removed

Not applicable

684 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Dont musik

Hallo,Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg.Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann.Jetzt sitze ich hier 2 wochen ohne musik in griechenland fest.Dan...

Newbie

Hallo, Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg. Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann. Jetzt si...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

one person at a time with premium family.

I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both phones. How do we fix this?

Newbie

I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both ph...

kavenieza

Music Fan

341 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Saved Artists Won't Load

So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu still works, and searching for an artist then selecting...

Visitor

So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu stil...

kavenieza

Music Fan

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Android Version Not Downloading Local Files Properly

I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a playlist and pressed the download button. All of th...

Casual Listener

I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a ...

Joe

Community Legend

472 Views

3 replies

0 likes

  • 472 Views
  • 3 replies
  • 0 likes

Solved!! Equalizer option

Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots.Device: Oneplus 2Tried clean install, also just bought it and installed it.

Newbie

Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots. Device: Oneplus 2 Tried clean install, also just bought it and installed it.

Joe

Community Legend

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Spotify and netflix

When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?

Newbie

When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?

_love_on

Casual Listener

858 Views

1 replies

0 likes

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  • 1 replies
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I cant find what I want to listen

https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help

Visitor

https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY   I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help

_love_on

Casual Listener

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Samsung S5 - spotify stops playing

Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...

Newbie

Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...

318 Views

0 replies

0 likes

  • 318 Views
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Song unavailable

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Newbie

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Singhx73

Regular

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes