Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375752 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, and songs continue to play after I remove headphone...
Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, ...
292 Views
0 replies
1 likes
Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing another playlist, every time I come back to the playlist ...
Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing anothe...
235 Views
0 replies
0 likes
I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to fix it?
I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to f...
Community Legend
761 Views
4 replies
0 likes
Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!
Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!
Regular
3406 Views
7 replies
0 likes
Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music.Is there any possibility to get lists of two countries - now or in the future?I am sure that I am no...
Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music. Is there any possibility to get lists of two co...
Not applicable
641 Views
3 replies
0 likes
Hallo,Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg.Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann.Jetzt sitze ich hier 2 wochen ohne musik in griechenland fest.Dan...
Hallo, Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg. Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann. Jetzt si...
198 Views
0 replies
0 likes
I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both phones. How do we fix this?
I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both ph...
Music Fan
316 Views
1 replies
0 likes
So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu still works, and searching for an artist then selecting...
So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu stil...
Music Fan
285 Views
1 replies
0 likes
I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a playlist and pressed the download button. All of th...
I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a ...
Community Legend
434 Views
3 replies
0 likes
Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots.Device: Oneplus 2Tried clean install, also just bought it and installed it.
Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots. Device: Oneplus 2 Tried clean install, also just bought it and installed it.
Community Legend
612 Views
1 replies
0 likes
When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?
When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?
Casual Listener
817 Views
1 replies
0 likes
https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help
https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help
Casual Listener
358 Views
1 replies
0 likes
Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...
Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...
310 Views
0 replies
0 likes
I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.
I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.
Regular
337 Views
1 replies
0 likes
Hey guys. I have a redmi 2 pro and when Im listening a music with Spotify closed (not closed in the background apps) the music Just stop. Always is 2 musics and stop. So i need to open app and play the music. ( Sorry for bad english )
Hey guys. I have a redmi 2 pro and when Im listening a music with Spotify closed (not closed in the background apps) the music Just stop. Always is 2 musics and stop. So i need to open app and play t...
Casual Listener
1844 Views
4 replies
0 likes
Hello,Brief description of the issue:Since yesterday morning, the Spotify App doesn't work anymore, on my 2 Android Devices at the same time. Steps to reproduce the issue: First I tried to reinstall the app (with a device restart before reinstalling)...
Hello, Brief description of the issue: Since yesterday morning, the Spotify App doesn't work anymore, on my 2 Android Devices at the same time. Steps to reproduce the issue:  ...
Newbie
3457 Views
5 replies
1 likes
Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on accident. Please help me figure out this problem. Thank yo...
Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on acciden...
Community Legend
462 Views
1 replies
0 likes
Hello all! I've a Denon X1100W AVR device with integrated spotify connect interface. So far so great. Currently, I have a Spotify Student Premium Account so I would like to stream the music from my Spotify app (Galaxy S3, Android) to the Denon device...
Hello all! I've a Denon X1100W AVR device with integrated spotify connect interface. So far so great. Currently, I have a Spotify Student Premium Account so I would like to stream t...
Not applicable
1190 Views
2 replies
1 likes
Me and my friend have been using Spotify for quite a long time.And I recently found that he could play the songs which are invisible via my spotify. I cant even see them in my searching results even updated to the latest version.Im wondering if it va...
Me and my friend have been using Spotify for quite a long time. And I recently found that he could play the songs which are invisible via my spotify. I cant even see them in my searching re...
Casual Listener
666 Views
2 replies
0 likes
Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet connection, a fast mobile data connection but it sti...
Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet c...
Newbie
343 Views
1 replies
0 likes
