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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!!Superuser Contribution Problem with sd card

I can't store songs in my sd card. My cellphone (moto e 2nd gen) doesn't show me the option.

Casual Listener

I can't store songs in my sd card. My cellphone (moto e 2nd gen) doesn't show me the option.

avoubik

Casual Listener

1528 Views

6 replies

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Can't get rid of downloading notification

So I finally figured out what is happening (after clearing, uninstalling, etc). When I run Spotify on android, I get a notification that said "Downloading 0 out of 6 (0% complete). It never completes and it's impossible to get rid of. It turns out th...

Casual Listener

So I finally figured out what is happening (after clearing, uninstalling, etc).   When I run Spotify on android, I get a notification that said "Downloading 0 out of 6 (0% complete).  It ...

morticae

Casual Listener

2514 Views

1 replies

5 likes

bug
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offline tracks unsynced

Hi there,from time to time, all offline-tracks are unsynced after restart.Message = using more then 3 devicesTherefore since three month, I only use two devices at a time to be sure this will not happen again.Today I checked how many devices are show...

Casual Listener

Hi there, from time to time, all offline-tracks are unsynced after restart. Message = using more then 3 devices Therefore since three month, I only use two devices at a time to be sure this will n...

kofi209

Casual Listener

420 Views

2 replies

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Superuser Contribution Samsung A3 2016 - music cuts out

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into water but I'm currently using a speaker plugged into my...

Regular

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into wate...

Alejandro_C

Spotify Legend

1530 Views

6 replies

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[Android][Subscription] support

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app and not be able to communicate with them by phone! ...

Casual Listener

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app ...

nbutler555

Casual Listener

547 Views

2 replies

0 likes

Android
Subscription
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Won't let me listen offline?

I have Spotify premium but all of a sudden I can't play downloaded songs offline. I've tried turning it off and on again twice, uninstalled Spotify and installed it again, then when I went to download the songs on my playlists it now says I don't hav...

Casual Listener

I have Spotify premium but all of a sudden I can't play downloaded songs offline. I've tried turning it off and on again twice, uninstalled Spotify and installed it again, then when I went to downloa...

KatesHere

Community Legend

7661 Views

6 replies

7 likes

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Offline music gets deleted - again :(

Hi. Have now several times experienced downloaded music is getting deleted.In offline mode it starts with the login screen coming up (why ???)After switching to online mode and logging in I check storage - it has changed from sd card to local.Music i...

Casual Listener

Hi.   Have now several times experienced downloaded music is getting deleted. In offline mode it starts with the login screen coming up (why ???) After switching to online mode and logging i...

osornios

Spotify Star

460 Views

1 replies

0 likes

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Se me borra la musica que sincronizo

Tengo un problema cuando sincronizo la musica a mi android despues de un tiempo algo sucede y me aparec como si no la descargara por q la quiero escuchar off-line si alguien me puede ayudar con esto gracias

Newbie

Tengo un problema cuando sincronizo la musica a mi android despues de un tiempo algo sucede y me aparec como si no la descargara por q la quiero escuchar off-line si alguien me puede ayudar con esto ...

Thegabriellez

Newbie

324 Views

2 replies

0 likes

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Playback stops when phone moves from offline to online - Android Galaxy Note 4

When I transition from offline to online playback stops. This is instantly infuriating and the single thing a music playback application should never do. This has been happening for more than 18 months.Steps to reproduce the issue:Spend $10 a month f...

Casual Listener

When I transition from offline to online playback stops.  This is instantly infuriating and the single thing a music playback application should never do.  This has been happening for more ...

jones77

Casual Listener

416 Views

2 replies

0 likes

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Music stops automatically after 3 tracks?

Im hearing music in my car with my Samsung Galaxy A5 (via aux or bluetooth) and the music stops automatically (app is shutting down) after 3-4 tracks. So I have to restart the app. I already uninstalled the app and downloaded it again, but nothing ch...

Casual Listener

Im hearing music in my car with my Samsung Galaxy A5 (via aux or bluetooth) and the music stops automatically (app is shutting down) after 3-4 tracks. So I have to restart the app. I already uni...

255 Views

0 replies

0 likes

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Spotify does not work offline, every time I restart requires to log in.

I am premium user. When I restart the device Spotify requires to log in using Internet connection even if I in offline mode. I have only one device with 30 Gb. I downloaded only 30 songs. I have reinstalled app several times.If I choose offline mode ...

Newbie

I am premium user. When I restart the device Spotify requires to log in using Internet connection even if I in offline mode. I have only one device with 30 Gb. I downloaded only 30 songs. I have rein...

Joe

Community Legend

462 Views

1 replies

0 likes

Spotify switch to internal storage erasing all songs. Only 1 device working. Reinstalled several times. Enough storage space.
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Solved!! Android 4.1 strange storage problem

helloit seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 :usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts saving to the internal storage (1GB) ! so quickly the in...

Regular

hello it seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 : usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts s...

shahrass

Newbie

1919 Views

6 replies

0 likes

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Problems with android auto

I found two problems with android auto:1 if spotify is in offline mode google now not found the dowmloaded song or playlist.2 with spotify in offline mode my albums or artist list show all (not only the donwnoaded)Thanks

Casual Listener

I found two problems with android auto: 1 if spotify is in offline mode google now not found the dowmloaded song or playlist. 2 with spotify in offline mode my albums or artist list show all (not o...

Miksair

Newbie

1334 Views

3 replies

2 likes

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Solved!! I can´t reinstall Spotify on my Huawei p8 lite

I had to uninstall Spotify because when I opened it a black screen appeared. I tried to reinstall it but when the app is installed a message appeared in my phone and it says: location storage is not found, check storage settings.I´ve tried everything...

Casual Listener

I had to uninstall Spotify because when I opened it a black screen appeared. I tried to reinstall it but when the app is installed a message appeared in my phone and it says: location storage is not ...

OlgaGuerrero

Casual Listener

852 Views

2 replies

0 likes

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Downloads disappear

Every time I switch off my device (Samsung Galaxy Note 3 / Android 5) I lose all downloaded songs. I Updated Spotify to newest version. Somebody knows a solution? Thanks.

Regular

Every time I switch off my device (Samsung Galaxy Note 3 / Android 5) I lose all downloaded songs. I Updated Spotify to newest version. Somebody knows a solution? Thanks.

Joe

Community Legend

1488 Views

15 replies

0 likes

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Everything is deleted??

I logged put of my spotify account and logged back in and it down graded me to the free acount when i was a premium subscriber and all of my playlisys are gone how do i get them back???

Newbie

I logged put of my spotify account and logged back in and it down graded me to the free acount when i was a premium subscriber and all of my playlisys are gone how do i get them back???

289 Views

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Spotify via Android USB in Car (Golf)

Hi folks, New to the forum so hope someone can help. Bought a new car yesterday and was dead excited to be able to play Spotify Premium as my previous car had no connectivity. I can play fine via Bluetooth, but when I try to play via USB, my car ster...

Newbie

Hi folks,   New to the forum so hope someone can help.   Bought a new car yesterday and was dead excited to be able to play Spotify Premium as my previous car had no connectivity. I can...

Joe

Community Legend

1532 Views

1 replies

1 likes

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Solved!! Problema archivos locales: No es posible descargarlos ni reproducirlos

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales.Creo una playlist y los dejo ahí, seleccionando también por si acaso la opción: Disponible Offline Voy a la app Android, a di...

Casual Listener

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales. Creo una playlist y los dejo ahí, seleccionando también por si acaso la ...

Edii_Tkd

Casual Listener

9759 Views

7 replies

1 likes

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Downloads

All my downloaded albums keep undownloading themselves. Have to remember download every other day can't play them. Why?

Newbie

All my downloaded albums keep undownloading themselves. Have to remember download every other day can't play them. Why?

osornios

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
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