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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6308 Views

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Playback stops when phone moves from offline to online - Android Galaxy Note 4

When I transition from offline to online playback stops. This is instantly infuriating and the single thing a music playback application should never do. This has been happening for more than 18 months.Steps to reproduce the issue:Spend $10 a month f...

Casual Listener

When I transition from offline to online playback stops.  This is instantly infuriating and the single thing a music playback application should never do.  This has been happening for more ...

jones77

Casual Listener

396 Views

2 replies

0 likes

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Music stops automatically after 3 tracks?

Im hearing music in my car with my Samsung Galaxy A5 (via aux or bluetooth) and the music stops automatically (app is shutting down) after 3-4 tracks. So I have to restart the app. I already uninstalled the app and downloaded it again, but nothing ch...

Casual Listener

Im hearing music in my car with my Samsung Galaxy A5 (via aux or bluetooth) and the music stops automatically (app is shutting down) after 3-4 tracks. So I have to restart the app. I already uni...

250 Views

0 replies

0 likes

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Spotify does not work offline, every time I restart requires to log in.

I am premium user. When I restart the device Spotify requires to log in using Internet connection even if I in offline mode. I have only one device with 30 Gb. I downloaded only 30 songs. I have reinstalled app several times.If I choose offline mode ...

Newbie

I am premium user. When I restart the device Spotify requires to log in using Internet connection even if I in offline mode. I have only one device with 30 Gb. I downloaded only 30 songs. I have rein...

Joe

Community Legend

448 Views

1 replies

0 likes

Spotify switch to internal storage erasing all songs. Only 1 device working. Reinstalled several times. Enough storage space.
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Solved!! Android 4.1 strange storage problem

helloit seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 :usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts saving to the internal storage (1GB) ! so quickly the in...

Regular

hello it seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 : usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts s...

shahrass

Newbie

1870 Views

6 replies

0 likes

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Problems with android auto

I found two problems with android auto:1 if spotify is in offline mode google now not found the dowmloaded song or playlist.2 with spotify in offline mode my albums or artist list show all (not only the donwnoaded)Thanks

Casual Listener

I found two problems with android auto: 1 if spotify is in offline mode google now not found the dowmloaded song or playlist. 2 with spotify in offline mode my albums or artist list show all (not o...

Miksair

Newbie

1316 Views

3 replies

2 likes

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Solved!! I can´t reinstall Spotify on my Huawei p8 lite

I had to uninstall Spotify because when I opened it a black screen appeared. I tried to reinstall it but when the app is installed a message appeared in my phone and it says: location storage is not found, check storage settings.I´ve tried everything...

Casual Listener

I had to uninstall Spotify because when I opened it a black screen appeared. I tried to reinstall it but when the app is installed a message appeared in my phone and it says: location storage is not ...

OlgaGuerrero

Casual Listener

822 Views

2 replies

0 likes

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Downloads disappear

Every time I switch off my device (Samsung Galaxy Note 3 / Android 5) I lose all downloaded songs. I Updated Spotify to newest version. Somebody knows a solution? Thanks.

Regular

Every time I switch off my device (Samsung Galaxy Note 3 / Android 5) I lose all downloaded songs. I Updated Spotify to newest version. Somebody knows a solution? Thanks.

Joe

Community Legend

1433 Views

15 replies

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Everything is deleted??

I logged put of my spotify account and logged back in and it down graded me to the free acount when i was a premium subscriber and all of my playlisys are gone how do i get them back???

Newbie

I logged put of my spotify account and logged back in and it down graded me to the free acount when i was a premium subscriber and all of my playlisys are gone how do i get them back???

281 Views

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Spotify via Android USB in Car (Golf)

Hi folks, New to the forum so hope someone can help. Bought a new car yesterday and was dead excited to be able to play Spotify Premium as my previous car had no connectivity. I can play fine via Bluetooth, but when I try to play via USB, my car ster...

Newbie

Hi folks,   New to the forum so hope someone can help.   Bought a new car yesterday and was dead excited to be able to play Spotify Premium as my previous car had no connectivity. I can...

Joe

Community Legend

1522 Views

1 replies

1 likes

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Solved!! Problema archivos locales: No es posible descargarlos ni reproducirlos

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales.Creo una playlist y los dejo ahí, seleccionando también por si acaso la opción: Disponible Offline Voy a la app Android, a di...

Casual Listener

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales. Creo una playlist y los dejo ahí, seleccionando también por si acaso la ...

Edii_Tkd

Casual Listener

9719 Views

7 replies

1 likes

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Downloads

All my downloaded albums keep undownloading themselves. Have to remember download every other day can't play them. Why?

Newbie

All my downloaded albums keep undownloading themselves. Have to remember download every other day can't play them. Why?

osornios

Spotify Star

224 Views

1 replies

0 likes

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No aparece ecualizador en Huawei Honor7 Android 6.0

Hola, no me aparece la opción de ecualizador en un huawei honor 7, tengo la versión de android 6

Casual Listener

Hola, no me aparece la opción de ecualizador en un huawei honor 7, tengo la versión de android 6

mercapro

Casual Listener

1236 Views

2 replies

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Solved!!Superuser Contribution Too many devices - spotify connect

Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?

Regular

Dear all,  Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...

Paulvdheide

Regular

1819 Views

2 replies

0 likes

Connect
devices
google cast
Samsung s7 edge
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Superuser Contribution Mal escrito el nombre de una cancion

Hay un error de escritura en una canción del artista Cancerbero, una canción tiene el nombre "Es Pico", cuando en verdad se llama "Es épico", ruego que lo arreglen, Gracias.

Newbie

Hay un error de escritura en una canción del artista Cancerbero, una canción tiene el nombre "Es Pico", cuando en verdad se llama "Es épico", ruego que lo arreglen, Gracias.

AlejaR

Moderator

2717 Views

5 replies

2 likes

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Solved!! App is force-closing after opening

A few weeks ago my Spotify app started force-closing itself once I opened it and only immediately after I clicked on anything. I've tried re-installing the app 3 times and rebooting my device after each re-installation. I've also tried plugging my de...

Casual Listener

A few weeks ago my Spotify app started force-closing itself once I opened it and only immediately after I clicked on anything.  I've tried re-installing the app 3 times and rebooting my device ...

Joe

Community Legend

3374 Views

3 replies

0 likes

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[Android] "shuffle" will not continue, until focus is on app-window

As title says, I start shuffle on a play-list and after some songs it stops, and when I get the app-window in front on home-screen, it continues, but only at that point.Anyone an idea?

Casual Listener

As title says, I start shuffle on a play-list and after some songs it stops, and when I get the app-window in front on home-screen, it continues, but only at that point. Anyone an idea?

_Zarze_

Music Fan

240 Views

1 replies

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Solved!! Songs not downloaded not available

Hi allHave spotify premium payments up to date etc no problem.When I'm out and about with full 4g coverage the only songs that will play are those I've downloaded ie with green arrow.All others won't play unless I download them first it's so annoying...

Casual Listener

Hi all Have spotify premium payments up to date etc no problem. When I'm out and about with full 4g coverage the only songs that will play are those I've downloaded ie with green arrow. All others...

Marymooney

Casual Listener

569 Views

2 replies

0 likes

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Solved!!Superuser Contribution Radio autoplay when playlists end

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or a new feature, and either way how do I get it to st...

Regular

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or ...

SVBestille

Newbie

168522 Views

222 replies

22 likes

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Can't send songs through Spotify

When I try to send songs to friends who have facebook. When I click the share button, it prompts me with a "Share using" (Facebook, Text, Email). Nothing of what I want or have had in the past. This is the reason that I have Spotify Premium, to utliz...

Visitor

When I try to send songs to friends who have facebook. When I click the share button, it prompts me with a "Share using" (Facebook, Text, Email). Nothing of what I want or have had in the past. ...

user-removed

Not applicable

392 Views

1 replies

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