Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114858 Views

26 replies

4 likes

  • 114858 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

230996 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 230996 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590166 Views

79 replies

3 likes

  • 590166 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484960 Views

580 replies

42 likes

Account
Free
  • 484960 Views
  • 580 replies
  • 42 likes

import music android 5.1 and 6.1

My motorola moto x 2013 android 5.1, and samsung galaxy A5, does not have the option: Import your music

Casual Listener

My motorola moto x 2013 android 5.1, and samsung galaxy A5, does not have the option: Import your music

R8drigo

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

Spotify Connect

Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. Sigo sin tener el icono. ¿Alguien me ayuda?

Newbie

Hola,     Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web.  He reinstalado y reiniciado como dice el apartado ayuda pero nada. S...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Song cuts out mid play only on one device

Hi, I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I have added more songs after that one and they don't cut. I ...

Newbie

Hi,  I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I h...

kirashi

Community Legend

1139 Views

3 replies

2 likes

  • 1139 Views
  • 3 replies
  • 2 likes

Unable to download

I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had this problem before. Tonight I got soooo pissed off b...

Casual Listener

I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had th...

ErickRGuetta

Community Legend

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

Spotify crashes and can't be launched

First, I clicked the portion to get into the controls section. Then it crashes the whole app. When I try to launch it again, it will crash.I tried reinstalling, the same matter happens. Sometimes I can't even reach the log in page.Even if I did not d...

Casual Listener

First, I clicked the portion to get into the controls section. Then it crashes the whole app. When I try to launch it again, it will crash. I tried reinstalling, the same matter happens. Sometimes I...

wehn_way

Casual Listener

800 Views

3 replies

1 likes

  • 800 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change plan

Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but the familiar plan doesn't implemented. And I can not talk to anyone. If someone can help me, I will ...

Casual Listener

Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but  the familiar plan doesn't implemented....

user-removed

Not applicable

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't register to spotify premium

I can't register my spotify, I already have enough load but the code isn't sending to my number. Please help.

Newbie

I can't register my spotify, I already have enough load but the code isn't sending to my number. Please help.

user-removed

Not applicable

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heeeelp!

When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, i cant 'control' the app without open spotify. Got ...

Newbie

When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, ...

user-removed

Not applicable

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi Iphone no reproduce archivos locales

Tengo un Iphone 5 y me es imposible escuchar música que he añadido desde mi portátil (Windows). No consigo ni escucharla ni sincronizarla ni descargarla (siempre me aparece "Esperando para descargar"), solo puedo escuchar y descargar aquellas que ya ...

Newbie

Tengo un Iphone 5 y me es imposible escuchar música que he añadido desde mi portátil (Windows). No consigo ni escucharla ni sincronizarla ni descargarla (siempre me aparece "Esperando para desca...

user-removed

Not applicable

2170 Views

1 replies

0 likes

  • 2170 Views
  • 1 replies
  • 0 likes

Not displaying on lock screen

With in the last week the Spotify icon is not showing on top of my phone banner by WiFi icon and it's not showing on my lock screen for music selection. I have rebooted, Uninstalled app and reinstall. No success. I have the LG G5. I have had Spotify ...

Newbie

With in the last week the Spotify icon is not showing on top of my phone banner by WiFi icon and it's not showing on my lock screen for music selection. I have rebooted, Uninstalled app and reinstall...

Joe

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Songs Deleted And Missing From Playlists

Hi everyone..I've been a Spotify Premium listener for a little over 2 years and I'm currently accessing Spotify on an LG/Android/Smartphone device. Since the Discover Weekly feature began last year..I've been saving every Discover Weekly playlist tha...

Roadie

Hi everyone..I've been a Spotify Premium listener for a little over 2 years and I'm currently accessing Spotify on an LG/Android/Smartphone device. Since the Discover Weekly feature began last year.....

Joe

Community Legend

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Won't go offline

I have tried all their trouble shooting and nothing has worked. It won't go offline. I just bought family account and already want to cancel ugh

Casual Listener

I have tried all their trouble shooting and nothing has worked. It won't go offline. I just bought family account and already want to cancel ugh

ErickRGuetta

Community Legend

766 Views

5 replies

0 likes

  • 766 Views
  • 5 replies
  • 0 likes

skipping tracks

I am having an issue skipping tracks when sync'ed to my car, via bluetooh in my 2015 Nissan Altima. I have a moto x pure edition running 6.3.0.882. I have tried deleting and re-sync'ing my device, but no luck.

Newbie

I am having an issue skipping tracks when sync'ed to my car, via bluetooh in my 2015 Nissan Altima. I have a moto x pure edition running 6.3.0.882.   I have tried deleting and re-sync'ing m...

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Android App being super slow or unresponsive

I've had spotify for a while now and I have just moved it from my Z5 to my LG G5, it worked fine on my Z5 but on my LG, its horrible! It crashes when I skip songs, it lags when I pause, it's almost impossible for me to navigate through the app comfor...

Casual Listener

I've had spotify for a while now and I have just moved it from my Z5 to my LG G5, it worked fine on my Z5 but on my LG, its horrible! It crashes when I skip songs, it lags when I pause, it's almost i...

Coleyjf94

Casual Listener

1285 Views

6 replies

0 likes

  • 1285 Views
  • 6 replies
  • 0 likes

LG G4 + Bluetooth speaker = "Unfortunately, Spotify Has Stopped"

Hello, My problem is when I connect my LG G4 phone with my Bluetooth Speaker to play Spotify.When the phone is idle for a while and I press play at the Bluetooth speaker, I receive the message: "Unfortunately, Spotify Has Stopped". I already cleared ...

Casual Listener

Hello,   My problem is when I connect my LG G4 phone with my Bluetooth Speaker to play Spotify. When the phone is idle for a while and I press play at the Bluetooth speaker, I receive the mes...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

App becomes unusable shortly after start

Hallo Spotify community, I am experiencing an issue I have you can help me resolve. My problemI am using the Spotify app on both an Android phone and a tablet. To understand my problem, I will describe how I typically use it after I have started the ...

Newbie

Hallo Spotify community,   I am experiencing an issue I have you can help me resolve.   My problem I am using the Spotify app on both an Android phone and a tablet. To understand my pr...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Answers please! Samsung S7 and S7 Edge

There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)?Issues:-Bluetooth connecting works but Bluetooth controls not working prop...

Casual Listener

There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)? Issues: -Bluetooth...

534 Views

0 replies

0 likes

bug
S7
Samsung s7 edge
  • 534 Views
  • 0 replies
  • 0 likes

Has there been another DDoS attack?

I know there was a DDoS attack a few days ago that caused users to be unable to use services like Spotify, Netflix, etc. Today I noticed the same thing that was happening that day. Spotify is telling me there is no internet connection available, yet ...

Casual Listener

I know there was a DDoS attack a few days ago that caused users to be unable to use services like Spotify, Netflix, etc.   Today I noticed the same thing that was happening that day. Spotify i...

498 Views

0 replies

2 likes

  • 498 Views
  • 0 replies
  • 2 likes

Unwanted songs on my playlist

Hi!I have a small problem with Spotify on my phone. I'm a free user. When I want to listen to a specific artist (Chris Tilton, the Fringe Soundtrack albums), I can listen to 2 or 3 tracks of the album. Then Spotify locks me on an "suggestion title" w...

Newbie

Hi! I have a small problem with Spotify on my phone. I'm a free user. When I want to listen to a specific artist (Chris Tilton, the Fringe Soundtrack albums), I can listen to 2 or 3 tracks of the al...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes