Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106568 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
216081 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
569533 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
469650 Views
577 replies
40 likes
None of my playlists are staying downloaded. I will download them and they say I likited the device limit. Even when I cleared all my devices in my account settings it is still not working. Help.
None of my playlists are staying downloaded. I will download them and they say I likited the device limit. Even when I cleared all my devices in my account settings it is still not working. Help.
Casual Listener
704 Views
3 replies
0 likes
ive updated my nexus 5 with lollipop OTA and spotify doesnt show the music control on lock screen while playing. The only way to control is to turn lock screen notifications on and control it with the notification, which is kinda of messy to do it.
ive updated my nexus 5 with lollipop OTA and spotify doesnt show the music control on lock screen while playing. The only way to control is to turn lock screen notifications on and control it with ...
Regular
64371 Views
12 replies
1 likes
Spotify is telling me there's no internet connection. it won't play anything that isn't downloaded and it won't download anything new. I'm nowhere near 3k songs, which I hear is about the limit. In using it on a galaxy s6 and power saving mode is off...
Spotify is telling me there's no internet connection. it won't play anything that isn't downloaded and it won't download anything new. I'm nowhere near 3k songs, which I hear is about the limit. In u...
Casual Listener
827 Views
2 replies
0 likes
Using Spotify on an Xperia z5, newest Update.The music Stops playing every few minutes wjether i use headphones or Not.Starting again over the widget doesnt work, i habe to go to the App an Press Play there again.Restart and Deinstallation didnt work...
Using Spotify on an Xperia z5, newest Update. The music Stops playing every few minutes wjether i use headphones or Not. Starting again over the widget doesnt work, i habe to go to the App an Press...
Casual Listener
925 Views
3 replies
0 likes
Hola, en dias pasados realize un viaje fuera de la ciudad y mis playslist que tenia descargadas en algun momento indeterminado se borraron, me aparecian pero debia descargarlas otras vez, no se a que se deba esto ya me ha sucedido en dos ocasiones, q...
Hola, en dias pasados realize un viaje fuera de la ciudad y mis playslist que tenia descargadas en algun momento indeterminado se borraron, me aparecian pero debia descargarlas otras vez, no se a que...
Casual Listener
885 Views
3 replies
0 likes
Cuando reproduzco un Daily Mix en mi reproductor Bluetooth no puedo cambiar de canción ni hacia adelante ni hacia atrás, además si recibo una llamada durante la reproducción la música continúa sonando.
Cuando reproduzco un Daily Mix en mi reproductor Bluetooth no puedo cambiar de canción ni hacia adelante ni hacia atrás, además si recibo una llamada durante la reproducción la música continúa sonand...
453 Views
0 replies
0 likes
I am having a problem where on the android app, I go to the artist and hit shuffle, and all it does is shuffle the "most popular" songs listed for that artist, I would like to know how to get it to shuffle the entire artist catalogue. thanks!
I am having a problem where on the android app, I go to the artist and hit shuffle, and all it does is shuffle the "most popular" songs listed for that artist, I would like to know how to get it to s...
Community Legend
775 Views
1 replies
1 likes
I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app with recently added on top. When I select this playlis...
I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app wit...
Newbie
1540 Views
5 replies
1 likes
Community Legend
1282 Views
9 replies
0 likes
Hi,I'm Sofien. Sorry for my english but i'm italian. So, i bought samsung galaxy icon x how can i add my spotify playlist on local storage of this device?
Hi, I'm Sofien. Sorry for my english but i'm italian. So, i bought samsung galaxy icon x how can i add my spotify playlist on local storage of this device?
Community Legend
1595 Views
1 replies
0 likes
Hello People,My problem is that I can't save a whole album. I can save a couple of songs but the other songs are grey. Does anyone know how to fix this problem? The album in particular is 'Young as the morning and old as the sea' from Passenger. I ha...
Hello People, My problem is that I can't save a whole album. I can save a couple of songs but the other songs are grey. Does anyone know how to fix this problem? The album in particular is 'Young ...
Community Legend
833 Views
1 replies
0 likes
There appears to be no way to turn the app from offline to online. There is no settings button, no more button, nothing.
There appears to be no way to turn the app from offline to online. There is no settings button, no more button, nothing.
Community Legend
639 Views
1 replies
0 likes
Hey Guys, So I'm using an S7 Edge and recently having issues adding songs to playlists. When I click add to playlist on a song all that happens is it closes the options and doesn't bring up the playlists I could add the song to. Has anyone else exper...
Hey Guys, So I'm using an S7 Edge and recently having issues adding songs to playlists. When I click add to playlist on a song all that happens is it closes the options and doesn't bring up ...
299 Views
0 replies
0 likes
I accidentally pressed the ban button and then a countdown showed up. In that moment in exicetment, I banned an artist. But everything was so fast. I couldnt get what happened. So i tried same thing this time to solve what it is. And two artist banne...
I accidentally pressed the ban button and then a countdown showed up. In that moment in exicetment, I banned an artist. But everything was so fast. I couldnt get what happened. So i tried same thing ...
499 Views
0 replies
2 likes
Hello, I'm Italian and work in the Netherlands.I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands).I used to have my Spotify Premium since like 2 years working always correctly.I was regis...
Hello, I'm Italian and work in the Netherlands. I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands). I used to have my Spotify Premium ...
Newbie
1521 Views
4 replies
0 likes
I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I checked internet connection and it was fine. Tried ...
I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I ...
Casual Listener
1482 Views
2 replies
0 likes
I'm using Spotify Premium on my Galaxy S7 Edge. Recently, I noticed that the music doesn't stop playing even when answering calls and playing video on Facebook unlike before. I have to open Spotify and pause the music before I can watch video on YouT...
I'm using Spotify Premium on my Galaxy S7 Edge. Recently, I noticed that the music doesn't stop playing even when answering calls and playing video on Facebook unlike before. I have to open Spotify a...
485 Views
0 replies
0 likes
Se cierra la aplicacion de Spotify en mi celular Lg g3 beat, cada ves que uso un explorador o juego algun juego. El juego no tiene activado el sonido. Pero porque se cierra la app de Spotify?
Se cierra la aplicacion de Spotify en mi celular Lg g3 beat, cada ves que uso un explorador o juego algun juego. El juego no tiene activado el sonido. Pero porque se cierra la app de Spotify?
Roadie
617 Views
2 replies
0 likes
In the latest update, music carries on playing through the phone's speaker after the headphone has been removed. I'm on Android 7.1 (Google Pixel) and it seems like other people are having this issue on other phones/OS versions.
In the latest update, music carries on playing through the phone's speaker after the headphone has been removed. I'm on Android 7.1 (Google Pixel) and it seems like other people are having t...
Community Legend
5151 Views
2 replies
3 likes
I got a Samsung Galaxy S5 which I have transfered my music to the SD card beacuse I only have 16GB of internal storage. But when I transfered the music I lost the offline list, and I turned of the celluar network and Wi-Fi and I couldn't play music, ...
I got a Samsung Galaxy S5 which I have transfered my music to the SD card beacuse I only have 16GB of internal storage. But when I transfered the music I lost the offline list, and I turned of the ce...
Community Legend
415 Views
1 replies
0 likes
