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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35832 Views
  • 64 replies
  • 25 likes
  • 35832 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873993 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873993 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25556 Views
  • 3 replies
  • 0 likes
  • 25556 Views
  • 3 replies
  • 0 likes

Question about downloaded songs

If I play a downloaded song when I'm not in offline mode, will the song be streamed over data, or will the song be played straight from my phone?

  • Newbie
  • If I play a downloaded song when I'm not in offline mode, will the song be streamed over data, or will the song be played straight from my phone?
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Not available

Get the message: this song not available when i try to play songs i dont have downloaded. Help. ...

  • Newbie
  • Get the message: this song not available when i try to play songs i dont have downloaded. Help. ...
  • kittycrinckles
  • Newbie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Can't stream music, I can only play downloaded music

I have premium on my Galaxy S5, and I can only play downloaded music. I can't stream 95% of the time, and the 5% is only for a song or two. I've reinstalled the app and force closed multiple times. It doent matter if I have 4g or am on my home wifi. ...

  • Newbie
  • I have premium on my Galaxy S5, and I can only play downloaded music. I can't stream 95% of the time, and the 5% is only for a song or two. I've reinstalled the app and force closed multiple times. I...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

No Frank on mobile.

The Frank Ocean phenomenom is still affecting my Android and I can't seem to solve it. Blonde plays just fine on the computer but on my phone it only has 4 songs and it doesn't says the other 13 songs are 'unavailable.' Deleted the app andhad to down...

  • Newbie
  • The Frank Ocean phenomenom is still affecting my Android and I can't seem to solve it. Blonde plays just fine on the computer but on my phone it only has 4 songs and it doesn't says the other 13 song...
  • Rambogram
  • Newbie
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Can only sort by Album but NOT artist

When I go into "Your Library" - "Saved" - "Artists" but it doesn't work I get a message saying "your favourite artist will appear here" and no music appears? - see attached image It works fine if I press "Albums" I am really stuck

  • Casual Listener
  • When I go into "Your Library" - "Saved" - "Artists" but it doesn't work I get a message saying "your favourite artist will appear here" and no music appears? - see attached image   It works fi...
  • Joe
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Recalled

Recalled

  • Newbie
  • Recalled
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Playlist the Song Title is different to the song playing.

I've downloaded my playlist (1000+ tracks) and the song name does not match the title playing. E.g. track info displays apocalyptica but Spotify plays approaching nirvana. ~20 songs later it displays the correct title.

  • Casual Listener
  • I've downloaded my playlist (1000+ tracks) and the song name does not match the title playing. E.g. track info displays apocalyptica but Spotify plays approaching nirvana. ~20 songs later it displays...
  • gavriyashar
  • Casual Listener
  • 787 Views
  • 2 replies
  • 1 likes
  • 787 Views
  • 2 replies
  • 1 likes

Problem with starting songs from FB Messenger on Android

Hi! I'm having problem with opening songs via "Open" button in the Messenger App.After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blink of an eye (yes blink) I'm once again in Messenger. It is rea...

  • Newbie
  • Hi!   I'm having problem with opening songs via "Open" button in the Messenger App. After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blin...
  • 638 Views
  • 0 replies
  • 0 likes
  • problem
  • 638 Views
  • 0 replies
  • 0 likes

Solved!! Autostart on android

Hi, So I have been using spotify for a little, but noticed something recently. Spotify keeps automatically starting on my Android (HTC M8) phone after I close out. While this may not be a huge issue for some people, it bothers me when apps autostart ...

  • Casual Listener
  • Hi, So I have been using spotify for a little, but noticed something recently.  Spotify keeps automatically starting on my Android (HTC M8) phone after I close out.  While this may not be...
  • TallMartin
  • Regular
  • 17042 Views
  • 4 replies
  • 0 likes
  • 17042 Views
  • 4 replies
  • 0 likes

Latest update : losing offline tracks EVERY DAY!!!!!!!

So the latest update 6.1.0.1088 armV7 that was released a few days ago.What a ****ing disaster.The disappearing-offline-music problem is actually WORSE!!!!! Like : I am having to redownload 40-50 tracks every ****ing day. Spotify premium - what a pat...

  • Roadie
  • So the latest update 6.1.0.1088 armV7 that was released a few days ago. What a ****ing disaster. The disappearing-offline-music problem is actually WORSE!!!!!  Like : I am having to redownloa...
  • woodandrew90
  • Roadie
  • 464 Views
  • 5 replies
  • 0 likes
  • 464 Views
  • 5 replies
  • 0 likes

Sony srs hg1

Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.

  • Regular
  • Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.
  • Joe
  • Community Legend
  • 1431 Views
  • 11 replies
  • 0 likes
  • 1431 Views
  • 11 replies
  • 0 likes

Spotify android tv

Bonjour j'ai un problème avec le téléchargement de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et il mon dit que spotify n'était plus sur Google play et j'...

  • Newbie
  • Bonjour j'ai un problème avec le téléchargement  de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Network Issues

I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I will select a song and then turn off my screen and...

  • Newbie
  • I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Music wont play

Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tried logging out multiple times and it still keeps ha...

  • Newbie
  • Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tri...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Spotify files are not playable

Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently, all my offline songs I had downloaded were desync...

  • Newbie
  • Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently...
  • Skiba
  • Newbie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Spotify 14 days abroad

I live in the UK but after my travel in africa I can't access my acount

  • Visitor
  • I live in the UK but after my travel in africa I can't access my acount
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Continuous volume change on every song

I'm having some issues with Spotify as of today, whenever I listen to music, the volume level fluctuates from loud to soft volume, I have tried turning the "Normalize volume" setting on and off, no difference. My equalizer is set to "Normal" (Samsung...

  • Casual Listener
  • I'm having some issues with Spotify as of today, whenever I listen to music, the volume level fluctuates from loud to soft volume, I have tried turning the "Normalize volume" setting on and off,...
  • ThomJV
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Songs not playing???

Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any song from it, the song immediately skipped before one...

  • Newbie
  • Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any so...
  • 449 Views
  • 0 replies
  • 1 likes
  • 449 Views
  • 0 replies
  • 1 likes

Playback stops, then my phone becomes unresponsive

Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone becomes unresponsive. I turn it off and try to restart it...

  • Regular
  • Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone become...
  • takesolace
  • Regular
  • 643 Views
  • 9 replies
  • 0 likes
  • 643 Views
  • 9 replies
  • 0 likes

Always autoplays

I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spotify to stop this, it doesn't not happen with Pando...

  • Newbie
  • I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spo...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes