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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5427 Views

0 replies

6 likes

  • 5427 Views
  • 0 replies
  • 6 likes

Solved!! Problema archivos locales: No es posible descargarlos ni reproducirlos

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales.Creo una playlist y los dejo ahí, seleccionando también por si acaso la opción: Disponible Offline Voy a la app Android, a di...

Casual Listener

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales. Creo una playlist y los dejo ahí, seleccionando también por si acaso la ...

Edii_Tkd

Casual Listener

9694 Views

7 replies

1 likes

  • 9694 Views
  • 7 replies
  • 1 likes

Downloads

All my downloaded albums keep undownloading themselves. Have to remember download every other day can't play them. Why?

Newbie

All my downloaded albums keep undownloading themselves. Have to remember download every other day can't play them. Why?

osornios

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

No aparece ecualizador en Huawei Honor7 Android 6.0

Hola, no me aparece la opción de ecualizador en un huawei honor 7, tengo la versión de android 6

Casual Listener

Hola, no me aparece la opción de ecualizador en un huawei honor 7, tengo la versión de android 6

mercapro

Casual Listener

1218 Views

2 replies

0 likes

  • 1218 Views
  • 2 replies
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Solved!!Superuser Contribution Too many devices - spotify connect

Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?

Regular

Dear all,  Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...

Paulvdheide

Regular

1711 Views

2 replies

0 likes

Connect
devices
google cast
Samsung s7 edge
  • 1711 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mal escrito el nombre de una cancion

Hay un error de escritura en una canción del artista Cancerbero, una canción tiene el nombre "Es Pico", cuando en verdad se llama "Es épico", ruego que lo arreglen, Gracias.

Newbie

Hay un error de escritura en una canción del artista Cancerbero, una canción tiene el nombre "Es Pico", cuando en verdad se llama "Es épico", ruego que lo arreglen, Gracias.

AlejaR

Moderator

2659 Views

5 replies

2 likes

  • 2659 Views
  • 5 replies
  • 2 likes

Solved!! App is force-closing after opening

A few weeks ago my Spotify app started force-closing itself once I opened it and only immediately after I clicked on anything. I've tried re-installing the app 3 times and rebooting my device after each re-installation. I've also tried plugging my de...

Casual Listener

A few weeks ago my Spotify app started force-closing itself once I opened it and only immediately after I clicked on anything.  I've tried re-installing the app 3 times and rebooting my device ...

Joe

Community Legend

3360 Views

3 replies

0 likes

  • 3360 Views
  • 3 replies
  • 0 likes

[Android] "shuffle" will not continue, until focus is on app-window

As title says, I start shuffle on a play-list and after some songs it stops, and when I get the app-window in front on home-screen, it continues, but only at that point.Anyone an idea?

Casual Listener

As title says, I start shuffle on a play-list and after some songs it stops, and when I get the app-window in front on home-screen, it continues, but only at that point. Anyone an idea?

_Zarze_

Music Fan

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Songs not downloaded not available

Hi allHave spotify premium payments up to date etc no problem.When I'm out and about with full 4g coverage the only songs that will play are those I've downloaded ie with green arrow.All others won't play unless I download them first it's so annoying...

Casual Listener

Hi all Have spotify premium payments up to date etc no problem. When I'm out and about with full 4g coverage the only songs that will play are those I've downloaded ie with green arrow. All others...

Marymooney

Casual Listener

559 Views

2 replies

0 likes

  • 559 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Radio autoplay when playlists end

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or a new feature, and either way how do I get it to st...

Regular

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or ...

SVBestille

Newbie

167394 Views

222 replies

22 likes

  • 167394 Views
  • 222 replies
  • 22 likes

Can't send songs through Spotify

When I try to send songs to friends who have facebook. When I click the share button, it prompts me with a "Share using" (Facebook, Text, Email). Nothing of what I want or have had in the past. This is the reason that I have Spotify Premium, to utliz...

Visitor

When I try to send songs to friends who have facebook. When I click the share button, it prompts me with a "Share using" (Facebook, Text, Email). Nothing of what I want or have had in the past. ...

user-removed

Not applicable

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Freezing when connected to Ford Sync 3

Basically the title, if play Spotify through the applink on Ford Sync 3 it wont let me change songs. If I pause my music then play it again usually I can change songs a few times before it will freeze again. I can get around this by just using it as ...

Casual Listener

Basically the title, if play Spotify through the applink on Ford Sync 3 it wont let me change songs. If I pause my music then play it again usually I can change songs a few times before it will freez...

Eruion

Casual Listener

3040 Views

7 replies

0 likes

Android
Applink
Ford
Galaxy
MyFord
S7
Samsung
Sync3
  • 3040 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Andoid update

Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.

Casual Listener

Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.

Agent10893

Casual Listener

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

Album Artwork Missing

I have a Samsung Galaxy Core and Spotify Premium. When I'm online, all my album artwork is visable. I go offline and certain artwork disappears (Hedley, Billy Talent, etc.) How can I fix this problem?

Casual Listener

I have a Samsung Galaxy Core and Spotify Premium. When I'm online, all my album artwork is visable. I go offline and certain artwork disappears (Hedley, Billy Talent, etc.) How can I fix this problem?

Joe

Community Legend

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

I cant lisent songs

I dont know why i try lisent songs in my playlist and aparently a massage apears saying that the song is not available, why is that happening? Its seems that i dont have internet but i do, it only allows me to play one song of all the songs i have wi...

Newbie

I dont know why i try lisent songs in my playlist and aparently a massage apears saying that the song is not available, why is that happening? Its seems that i dont have internet but i do, it only al...

_Zarze_

Music Fan

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

Import local files on Android.

Hey guys, I have a 1st generation Moto G and Spotify premium account. In my Spotify App I have the option to import local files stored in my phone. However, my girlfriend, who has a Nexus 5 can't, such option in her phone doesn't exist! She also has ...

Newbie

Hey guys,   I have a 1st generation Moto G and Spotify premium account. In my Spotify App I have the option to import local files stored in my phone. However, my girlfriend, who has a Nex...

osornios

Spotify Star

873 Views

1 replies

0 likes

Android
local files
Nexus 5
  • 873 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOWNLOADS

[GERMAN]wie kann man umgehen , seine gespeicherten Downloads durch Ablauf der Premium-Dauer zu verlieren ? Ich muss jetzt jedes Mal Alles neu herunterladen , das nervt schon ziemlich .

Casual Listener

[GERMAN] wie kann man umgehen , seine gespeicherten Downloads durch Ablauf der Premium-Dauer zu verlieren ? Ich muss jetzt jedes Mal Alles neu herunterladen , das nervt schon ziemlich .

Alejandar

Spotify

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Yamaha MusicCast

Hey, Spotify is always randomly cutting out on my new Yamaha RN602 and WM030 satelite speaker through MusicCast. Internet radio through the same system is stable. 70meg cable broadband, no other problems. Any ideas folks please?

Regular

Hey, Spotify is always randomly cutting out on my new Yamaha RN602 and WM030 satelite speaker through MusicCast. Internet radio through the same system is stable. 70meg cable broadband, no other prob...

SpottyMuldoon

Regular

3473 Views

3 replies

0 likes

  • 3473 Views
  • 3 replies
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Superuser Contribution down loads and library gone

I'm a premium member. My down loaded music has all disappeared and it will not save and really down load my music. Very frustrated as in April I was charged twice. I think it's time for me to cancel my account.

Newbie

I'm a premium member. My down loaded music has all disappeared and it will not save and really down load my music. Very frustrated as in April I was charged twice. I think it's time for me to cancel ...

Alejandar

Spotify

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Solved!! No lock screen widget on Samsung galaxy s7

Hello,I've got a Samsung Galaxy S7 edge. When i play music I don't get any widget on my lock screen. All notification settings is on all that I can see. Android version 6.0.1 .What could be the problem?Thanks in advance.

Regular

Hello, I've got a Samsung Galaxy S7 edge. When i play music I don't get any widget on my lock screen. All notification settings is on all that I can see. Android version 6.0.1 . What could be the p...

GReenZ0ne

Newbie

76789 Views

23 replies

0 likes

  • 76789 Views
  • 23 replies
  • 0 likes