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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

108883 Views

26 replies

3 likes

  • 108883 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

219562 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 219562 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

575069 Views

79 replies

3 likes

  • 575069 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

473053 Views

577 replies

40 likes

Account
Free
  • 473053 Views
  • 577 replies
  • 40 likes

Cannot access synced albums/playlist when offline

Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (and the list of playlists) and when I choose one, the album/playlist v...

Visitor

Hi,   When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me.   To be precise I can access the list of albums (a...

user-removed

Not applicable

505 Views

1 replies

0 likes

Android
Offline Access
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify app crashes when i try to log in on android phone

My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and it worked, then i logged out and logged in with my o...

Newbie

My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and i...

Anyk17

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify notification bar and lock screen controls don't skip songs

The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.

Newbie

The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.

Anyk17

Spotify Star

581 Views

1 replies

3 likes

  • 581 Views
  • 1 replies
  • 3 likes

Superuser Contribution PROBLEMA NO PREMIUM

Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão e foi debitado duas vezes. Podem me ajudar?

Newbie

Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão ...

Anyk17

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??

Visitor

Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??

Anyk17

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Settings in Android-App

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Importing My Music in Settings. I'll try to login wit...

Newbie

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Im...

Anyk17

Spotify Star

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Solved!! black display

Hi, After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening through pc but i can't run the app on my phone. Other apps works fin...

Casual Listener

Hi,   After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening thr...

AegoCwik

Casual Listener

1750 Views

3 replies

0 likes

  • 1750 Views
  • 3 replies
  • 0 likes

Spotify data usage

Recently Spotify started using I'd say 5x the mobile data than it used to. Before it would use maybe 200mb / month for how much I use it. Now it has used close to 600mb in about a week and a half.Using ver 6.3.0.882 w/ Samsung Galaxy 7 Edge

Casual Listener

Recently Spotify started using I'd say 5x the mobile data than it used to. Before it would use maybe 200mb / month for how much I use it. Now it has used close to 600mb in about a week and a half. U...

mgruber

Regular

769 Views

2 replies

0 likes

  • 769 Views
  • 2 replies
  • 0 likes

import music android 5.1 and 6.1

My motorola moto x 2013 android 5.1, and samsung galaxy A5, does not have the option: Import your music

Casual Listener

My motorola moto x 2013 android 5.1, and samsung galaxy A5, does not have the option: Import your music

R8drigo

Casual Listener

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes

Spotify Connect

Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. Sigo sin tener el icono. ¿Alguien me ayuda?

Newbie

Hola,     Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web.  He reinstalado y reiniciado como dice el apartado ayuda pero nada. S...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Song cuts out mid play only on one device

Hi, I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I have added more songs after that one and they don't cut. I ...

Newbie

Hi,  I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I h...

kirashi

Community Legend

1113 Views

3 replies

2 likes

  • 1113 Views
  • 3 replies
  • 2 likes

Unable to download

I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had this problem before. Tonight I got soooo pissed off b...

Casual Listener

I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had th...

ErickRGuetta

Community Legend

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes

Spotify crashes and can't be launched

First, I clicked the portion to get into the controls section. Then it crashes the whole app. When I try to launch it again, it will crash.I tried reinstalling, the same matter happens. Sometimes I can't even reach the log in page.Even if I did not d...

Casual Listener

First, I clicked the portion to get into the controls section. Then it crashes the whole app. When I try to launch it again, it will crash. I tried reinstalling, the same matter happens. Sometimes I...

wehn_way

Casual Listener

787 Views

3 replies

1 likes

  • 787 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change plan

Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but the familiar plan doesn't implemented. And I can not talk to anyone. If someone can help me, I will ...

Casual Listener

Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but  the familiar plan doesn't implemented....

user-removed

Not applicable

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't register to spotify premium

I can't register my spotify, I already have enough load but the code isn't sending to my number. Please help.

Newbie

I can't register my spotify, I already have enough load but the code isn't sending to my number. Please help.

user-removed

Not applicable

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heeeelp!

When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, i cant 'control' the app without open spotify. Got ...

Newbie

When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, ...

user-removed

Not applicable

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi Iphone no reproduce archivos locales

Tengo un Iphone 5 y me es imposible escuchar música que he añadido desde mi portátil (Windows). No consigo ni escucharla ni sincronizarla ni descargarla (siempre me aparece "Esperando para descargar"), solo puedo escuchar y descargar aquellas que ya ...

Newbie

Tengo un Iphone 5 y me es imposible escuchar música que he añadido desde mi portátil (Windows). No consigo ni escucharla ni sincronizarla ni descargarla (siempre me aparece "Esperando para desca...

user-removed

Not applicable

2154 Views

1 replies

0 likes

  • 2154 Views
  • 1 replies
  • 0 likes

Not displaying on lock screen

With in the last week the Spotify icon is not showing on top of my phone banner by WiFi icon and it's not showing on my lock screen for music selection. I have rebooted, Uninstalled app and reinstall. No success. I have the LG G5. I have had Spotify ...

Newbie

With in the last week the Spotify icon is not showing on top of my phone banner by WiFi icon and it's not showing on my lock screen for music selection. I have rebooted, Uninstalled app and reinstall...

Joe

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Songs Deleted And Missing From Playlists

Hi everyone..I've been a Spotify Premium listener for a little over 2 years and I'm currently accessing Spotify on an LG/Android/Smartphone device. Since the Discover Weekly feature began last year..I've been saving every Discover Weekly playlist tha...

Roadie

Hi everyone..I've been a Spotify Premium listener for a little over 2 years and I'm currently accessing Spotify on an LG/Android/Smartphone device. Since the Discover Weekly feature began last year.....

Joe

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes