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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387887 Views

545 replies

34 likes

Account
Free
  • 387887 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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Premium features on Android not working

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playlist (previously downloaded), sometimes it crashes u...

Newbie

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playl...

marlonsphere

Roadie

365 Views

1 replies

0 likes

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  • 1 replies
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Spotify doesn't let me use audio controls through a bluetooth radio?

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn't let me use any controls. Is this a bug or am I do...

Casual Listener

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn'...

Joe

Community Legend

911 Views

4 replies

2 likes

  • 911 Views
  • 4 replies
  • 2 likes

New phone and I can not access previous premium

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try premium free trial and all if my saved music and p...

Casual Listener

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try...

Joe

Community Legend

468 Views

3 replies

0 likes

  • 468 Views
  • 3 replies
  • 0 likes

SPOTIFY ON GEAR FIT 2

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

Newbie

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

Joe

Community Legend

425 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I got robbed, how can I desactivate Spotify on my stolen mobile phone?

Hello Spotify Support,I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I was wondering if the App has been desacivate so the thieft can't...

Casual Listener

Hello Spotify Support, I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I w...

ggreta16

Casual Listener

867 Views

2 replies

0 likes

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Spotify si blocca

Buonasera, il mese scorso ho effettuato l'upgrade alla versiona premium sul mio samsung galaxy note 4. Ora a dostanza di un mese ho acquistato un samsung galaxy edge 7 dove durante la riproduzione di un brano, album o playlist, se blocco lo schermo a...

Newbie

Buonasera, il mese scorso ho effettuato l'upgrade alla versiona premium sul mio samsung galaxy note 4. Ora a dostanza di un mese ho acquistato un samsung galaxy edge 7 dove durante la riproduzione di...

Joe

Community Legend

21570 Views

1 replies

2 likes

  • 21570 Views
  • 1 replies
  • 2 likes

Removing headphones doesn't pause music

Galaxy S7 edge. Since the newest update removing headphones no longer pauses your music.

Casual Listener

Galaxy S7 edge. Since the newest update removing headphones no longer pauses your music.

Joe

Community Legend

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

(Android) Spotify crashes

Hi.Spotify crashes and then, it won't restart until I delete its data off the phone.The first time it happens, i was using spotify on mi pc, changed the sound to mi phone and it closed.Recently, I've discovered that if I delete spotify's data and cac...

Casual Listener

Hi. Spotify crashes and then, it won't restart until I delete its data off the phone. The first time it happens, i was using spotify on mi pc, changed the sound to mi phone and it closed. Recently...

Cordado

Casual Listener

565 Views

2 replies

0 likes

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Solved!! Dont start without internet

Hi !I have a family account and when i start Spotify it say that it couldnot start because there is no internet connexion...I have one playlist in offline but i cannot access to it. So il cannot listen my music...Can you help me ? Is it normal ?Thank...

Casual Listener

Hi ! I have a family account and when i start Spotify it say that it couldnot start because there is no internet connexion... I have one playlist in offline but i cannot access to it. So il cannot ...

Joe

Community Legend

935 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Lockscreen buttons disappears

When using Android 4.4 Kitkat (vanilla Android), the "previous track" and "skip track" buttons on the lockscreen sometimes disappears. You have to pause and then play again (or turn the screen off) in order for them to reappear. This happens often wh...

Gig Goer

When using Android 4.4 Kitkat (vanilla Android), the "previous track" and "skip track" buttons on the lockscreen sometimes disappears. You have to pause and then play again (or turn the screen off)...

juliohm1978

Casual Listener

9762 Views

24 replies

1 likes

  • 9762 Views
  • 24 replies
  • 1 likes

How to download to SD card on Android?

I have premium and Android. For offline use, I want to download songs to my SD-card. How do I do that?

Newbie

I have premium and Android. For offline use, I want to download songs to my SD-card. How do I do that?

Joe

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Downloads Disappeared

Up until yesterday, all of the songs I downloaded were available offline. This morning, none of them have the green "downloaded" arrow, and they don't play without connection. I have 3gb left on my phone, and they don't appear as downloaded anywhere ...

Newbie

Up until yesterday, all of the songs I downloaded were available offline. This morning, none of them have the green "downloaded" arrow, and they don't play without connection. I have 3gb left on my p...

Joe

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Import songs on Android

I don't know why, but in the settings of my Android Spotify I have the option "import your songs". I'm at Android Marshmallow. Is a cool feature. I use it and is pretty good. But, my mom, with your Sony Xperia E4 at Android KitKat don't have that opt...

Newbie

I don't know why, but in the settings of my Android Spotify I have the option "import your songs". I'm at Android Marshmallow. Is a cool feature. I use it and is pretty good. But, my mom, with your S...

Joe

Community Legend

524 Views

1 replies

0 likes

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  • 1 replies
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Why so few songs available?

The past few days I haven't been able to download more than three or four songs for any album. This is also happening with albums I've had saved for months. Now when I open them there are only a handful of tracks saved, and when I try to get the full...

Casual Listener

The past few days I haven't been able to download more than three or four songs for any album. This is also happening with albums I've had saved for months. Now when I open them there are only a hand...

mockduck666

Casual Listener

496 Views

2 replies

0 likes

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  • 2 replies
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dialy mix

My dialy mix Don't apear in my cell phoneand I'm Premium. /minha dialy mix não apareceobs. sou Premium

Casual Listener

My dialy mix Don't apear in my cell phone and I'm Premium. /minha dialy mix não aparece obs. sou Premium

AlineMac9

Casual Listener

1496 Views

2 replies

0 likes

  • 1496 Views
  • 2 replies
  • 0 likes

Premium

How can I get Spotify premium without a credit card or PayPal account. I did it before

Newbie

How can I get Spotify premium without a credit card or PayPal account. I did it before

JCdotnl

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

The app doesn't work with my account

Hi everybody,I have a problem with the spotify app. It doesn't work with my account. The stranger thing is that with other accounts works perfectly but in the moment i introduce mine if i touch the icon to enter, the screen turns black and return to ...

Visitor

Hi everybody, I have a problem with the spotify app. It doesn't work with my account. The stranger thing is that with other accounts works perfectly but in the moment i introduce mine if i touch t...

RadekBet2

Newbie

426 Views

1 replies

2 likes

  • 426 Views
  • 1 replies
  • 2 likes

Playlist entries appearing in albums in album view

Spotify:4.8.1004Android 5.02MotoE 2nd gen When I download playlists to my phone some of the entries appear as single downloads in the respective album in Albums view. Is there any way to stop this happening or is it a bug in the Android client? If so...

Roadie

Spotify:4.8.1004 Android 5.02 MotoE 2nd gen   When I download playlists to my phone some of the entries appear as single downloads in the respective album in Albums view.   Is there a...

3ugeene

Music Fan

1235 Views

11 replies

1 likes

  • 1235 Views
  • 11 replies
  • 1 likes

[HTC10 - Android v6.0.1] Spotify keeps playing during phone calls and when headphones are removed.

Hey all, I've found a few older threads with this issue but it seems Spotify is pretty quiet on this issue with a real fix and none of the work around have worked for me so far. Have tested other music players and it's definitely a Spotify issue. Hav...

Newbie

Hey all,   I've found a few older threads with this issue but it seems Spotify is pretty quiet on this issue with a real fix and none of the work around have worked for me so far. Have tested ...

sakura08

Roadie

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes