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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112804 Views

26 replies

3 likes

  • 112804 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226916 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226916 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584982 Views

79 replies

3 likes

  • 584982 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481205 Views

577 replies

40 likes

Account
Free
  • 481205 Views
  • 577 replies
  • 40 likes

Podcast I was listening to disappeared

I was listening to a podcast, the global travel conspiracy only a few hours ago and now it has disappeared from my recently layed list. When I search for it I can't find it either. Does anyone know what happened?

Newbie

I was listening to a podcast, the global travel conspiracy only a few hours ago and now it has disappeared from my recently layed list. When I search for it I can't find it either. Does anyone know w...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

...

Newbie

kbrooksc

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Randomly skipping tracks

Hi, Today when I plugged in my aux cord to play my LG G5 through my stereo, Spotify started skipping through my playlists at random and I have no idea why. It didn't do this when I had another pair of headphones plugged in either.I also have the goog...

Casual Listener

Hi,   Today when I plugged in my aux cord to play my LG G5 through my stereo, Spotify started skipping through my playlists at random and I have no idea why. It didn't do this when I had anoth...

lolllop

Casual Listener

4379 Views

4 replies

0 likes

  • 4379 Views
  • 4 replies
  • 0 likes

equalizador para de funcionar e há pausas em cada início de música

Tenho um Samsung A5 2016 e quando configuro o equalizador do aparelho através do aplicativo Spotify ele altera o som consideravelmente. Contudo, ao iniciar cada música é nítido que o equalizador deixa de funcionar por uma fração de segundos mas o suf...

Newbie

Tenho um Samsung A5 2016 e quando configuro o equalizador do aparelho através do aplicativo Spotify ele altera o som consideravelmente. Contudo, ao iniciar cada música é nítido que o equalizador deix...

808 Views

0 replies

2 likes

  • 808 Views
  • 0 replies
  • 2 likes

The downloaded songs are skipping

I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?

Newbie

I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?

7h4i

Newbie

836 Views

1 replies

0 likes

  • 836 Views
  • 1 replies
  • 0 likes

Playlist not visible

HiVia soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?

Casual Listener

Hi Via soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?

blackarcanis

Roadie

1113 Views

6 replies

0 likes

  • 1113 Views
  • 6 replies
  • 0 likes

Stream Spotify music Android Offline

Hi to you all! I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music which is streamed instantly, but not the music which is downloa...

Newbie

Hi to you all!   I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music whi...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Can't download all songs

I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.

Gig Goer

I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.

Joe

Community Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Solved!! Adding a play list to "Up next"

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full functionality. Would appreciate input from spotify u...

Casual Listener

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full f...

Joe

Community Legend

3034 Views

3 replies

0 likes

  • 3034 Views
  • 3 replies
  • 0 likes

Ad malfuntions

Hey guys,While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause.) I tried to play some music but it still recognised...

Casual Listener

Hey guys, While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause...

paddlesNZ

Casual Listener

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
  • 0 likes

Trouble downloading full albums

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something to do with the update 6.5.0.1816 because I didn't ...

Casual Listener

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something...

514 Views

0 replies

1 likes

Android
Samsung
  • 514 Views
  • 0 replies
  • 1 likes

Spotify won't download songs locally, download using cellular option already enabled

Hi everyone, I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to have my existing playlists / songs synced to my new device,...

Casual Listener

Hi everyone,   I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to...

ferdz_9999

Casual Listener

1861 Views

7 replies

0 likes

  • 1861 Views
  • 7 replies
  • 0 likes

Issues on S7 Edge - Lock Screen/Bluetooth Functionality

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem using the controls on the lock screen or bluetooth con...

Casual Listener

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem usi...

Joe

Community Legend

801 Views

1 replies

0 likes

  • 801 Views
  • 1 replies
  • 0 likes

Solved!! Storage

What will happen if i suddenly change my storage from sd card to phone storage??will it automatically clear my downloaded songs in sd card?

Casual Listener

What will happen if i suddenly change my storage from sd card to phone storage??will it automatically clear my downloaded songs in sd card?

Joe

Community Legend

960 Views

3 replies

0 likes

  • 960 Views
  • 3 replies
  • 0 likes

Battery Drain

Hello! I just recently bought a new Nexus 6P -- I'm coming from an iPhone 6 -- and I'm noticing that my battery is draining really fast while I listen to Spotify, at around 20% battery utilization. Note: I have all my music downloaded, as I am a Prem...

Newbie

Hello!  I just recently bought a new Nexus 6P -- I'm coming from an iPhone 6 -- and I'm noticing that my battery is draining really fast while I listen to Spotify, at around 20% battery utiliza...

388 Views

0 replies

1 likes

  • 388 Views
  • 0 replies
  • 1 likes

Spotify keeps crashing/pausing randomly (HTC Desire)

Hi! My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15 My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30 seconds of a song, or after playing 30 songs. It happens both in offline and ...

Casual Listener

Hi!   My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15   My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30...

Joe

Community Legend

5713 Views

7 replies

2 likes

  • 5713 Views
  • 7 replies
  • 2 likes

Solved!! No sound on HTC Sensation

Hi,Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was comming out. Now, the sound works just fine in the no...

Casual Listener

Hi, Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was ...

zaharlequin

Casual Listener

6355 Views

3 replies

4 likes

  • 6355 Views
  • 3 replies
  • 4 likes

Spotify restarts phone on bluetooth.

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts. Once it restarts I can't finish a song before it restarts agai...

Casual Listener

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts.   On...

Idontcareanymor

Casual Listener

763 Views

2 replies

0 likes

  • 763 Views
  • 2 replies
  • 0 likes

My Spotify premium ( free for 1 year, present by Vodafone) doesn't work

Five months ago, Vodafone gave me an year of spotify premium. But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not available.So, I had sent an email to Spotify, where I explained wha...

Newbie

Five months ago, Vodafone gave me an year of spotify premium.  But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not avai...

Joe

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Playback pausing - Marshmallow; Family Subscription

The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a WileyFox Swift. Any ideas why?

Visitor

The music pauses sporadically on my Android phone - it seems it happens when the screen is off.  One of my family members is also having the same problem on their Samsung S7.  I have a Wile...

Joe

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes