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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375900 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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Solved!! background play

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when i pull out the headphones but its not doing so anym...

Casual Listener

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when ...

robin4t

Casual Listener

16049 Views

3 replies

2 likes

  • 16049 Views
  • 3 replies
  • 2 likes

[PREMIUM] Problem downloading the best quality songs/albums/playlists

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload albums/songs again. After this I get songs with the b...

Music Fan

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload al...

markspl_

Music Fan

608 Views

2 replies

0 likes

  • 608 Views
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How can I check which songs Spotify can't download?

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and then it stops. Clearly some of the playlists contain s...

Gig Goer

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and the...

depesz

Gig Goer

664 Views

2 replies

0 likes

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  • 2 replies
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Spotify on Lock Screen/Action Bar

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Newbie

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Joe

Community Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Offline mode bug?

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug.Problem:Any time Spotify is closed out of memory in Offline mode it clears your playlists (even synced songs/lists) and you are REQUI...

Newbie

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug. Problem: Any time Spotify is closed out of memory in Offline mode it clears...

Joe

Community Legend

785 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cromecast randomly skipping songs

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

Casual Listener

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

454 Views

0 replies

0 likes

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Jim Beam advertisement always crashes app

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ad plays without any issue.

Newbie

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ...

marlonsphere

Roadie

436 Views

1 replies

0 likes

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  • 1 replies
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Spotify crash when i log in to facebook account.

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...

Newbie

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...

marlonsphere

Roadie

910 Views

1 replies

0 likes

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Missing downloads after factory reset on Galaxy S5.

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the sd option within spotify.How do I get the fresh ins...

Newbie

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the ...

marlonsphere

Roadie

346 Views

1 replies

0 likes

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  • 1 replies
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Can't play songs, but can only play on shuffle

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

Newbie

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

StevenYuan

Music Fan

667 Views

2 replies

0 likes

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Download problems

HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i ca...

Newbie

HI - I just started using Spotify and am having trouble downloading to play offline.   I have watched all my songs download as per the instructions on here, but then the dissapear when i re-op...

marlonsphere

Roadie

4314 Views

1 replies

1 likes

  • 4314 Views
  • 1 replies
  • 1 likes

Premium features on Android not working

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playlist (previously downloaded), sometimes it crashes u...

Newbie

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playl...

marlonsphere

Roadie

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
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Spotify doesn't let me use audio controls through a bluetooth radio?

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn't let me use any controls. Is this a bug or am I do...

Casual Listener

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn'...

Joe

Community Legend

900 Views

4 replies

2 likes

  • 900 Views
  • 4 replies
  • 2 likes

New phone and I can not access previous premium

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try premium free trial and all if my saved music and p...

Casual Listener

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try...

Joe

Community Legend

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
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SPOTIFY ON GEAR FIT 2

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

Newbie

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Solved!! I got robbed, how can I desactivate Spotify on my stolen mobile phone?

Hello Spotify Support,I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I was wondering if the App has been desacivate so the thieft can't...

Casual Listener

Hello Spotify Support, I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I w...

ggreta16

Casual Listener

845 Views

2 replies

0 likes

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Spotify si blocca

Buonasera, il mese scorso ho effettuato l'upgrade alla versiona premium sul mio samsung galaxy note 4. Ora a dostanza di un mese ho acquistato un samsung galaxy edge 7 dove durante la riproduzione di un brano, album o playlist, se blocco lo schermo a...

Newbie

Buonasera, il mese scorso ho effettuato l'upgrade alla versiona premium sul mio samsung galaxy note 4. Ora a dostanza di un mese ho acquistato un samsung galaxy edge 7 dove durante la riproduzione di...

Joe

Community Legend

21541 Views

1 replies

2 likes

  • 21541 Views
  • 1 replies
  • 2 likes