Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194916 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536265 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440092 Views
565 replies
37 likes
Hi,I'm Sofien. Sorry for my english but i'm italian. So, i bought samsung galaxy icon x how can i add my spotify playlist on local storage of this device?
Hi, I'm Sofien. Sorry for my english but i'm italian. So, i bought samsung galaxy icon x how can i add my spotify playlist on local storage of this device?
Community Legend
1571 Views
1 replies
0 likes
Hello People,My problem is that I can't save a whole album. I can save a couple of songs but the other songs are grey. Does anyone know how to fix this problem? The album in particular is 'Young as the morning and old as the sea' from Passenger. I ha...
Hello People, My problem is that I can't save a whole album. I can save a couple of songs but the other songs are grey. Does anyone know how to fix this problem? The album in particular is 'Young ...
Community Legend
818 Views
1 replies
0 likes
There appears to be no way to turn the app from offline to online. There is no settings button, no more button, nothing.
There appears to be no way to turn the app from offline to online. There is no settings button, no more button, nothing.
Community Legend
625 Views
1 replies
0 likes
Hey Guys, So I'm using an S7 Edge and recently having issues adding songs to playlists. When I click add to playlist on a song all that happens is it closes the options and doesn't bring up the playlists I could add the song to. Has anyone else exper...
Hey Guys, So I'm using an S7 Edge and recently having issues adding songs to playlists. When I click add to playlist on a song all that happens is it closes the options and doesn't bring up ...
281 Views
0 replies
0 likes
I accidentally pressed the ban button and then a countdown showed up. In that moment in exicetment, I banned an artist. But everything was so fast. I couldnt get what happened. So i tried same thing this time to solve what it is. And two artist banne...
I accidentally pressed the ban button and then a countdown showed up. In that moment in exicetment, I banned an artist. But everything was so fast. I couldnt get what happened. So i tried same thing ...
470 Views
0 replies
2 likes
Hello, I'm Italian and work in the Netherlands.I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands).I used to have my Spotify Premium since like 2 years working always correctly.I was regis...
Hello, I'm Italian and work in the Netherlands. I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands). I used to have my Spotify Premium ...
Newbie
1459 Views
4 replies
0 likes
I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I checked internet connection and it was fine. Tried ...
I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I ...
Casual Listener
1412 Views
2 replies
0 likes
I'm using Spotify Premium on my Galaxy S7 Edge. Recently, I noticed that the music doesn't stop playing even when answering calls and playing video on Facebook unlike before. I have to open Spotify and pause the music before I can watch video on YouT...
I'm using Spotify Premium on my Galaxy S7 Edge. Recently, I noticed that the music doesn't stop playing even when answering calls and playing video on Facebook unlike before. I have to open Spotify a...
464 Views
0 replies
0 likes
Se cierra la aplicacion de Spotify en mi celular Lg g3 beat, cada ves que uso un explorador o juego algun juego. El juego no tiene activado el sonido. Pero porque se cierra la app de Spotify?
Se cierra la aplicacion de Spotify en mi celular Lg g3 beat, cada ves que uso un explorador o juego algun juego. El juego no tiene activado el sonido. Pero porque se cierra la app de Spotify?
Roadie
592 Views
2 replies
0 likes
In the latest update, music carries on playing through the phone's speaker after the headphone has been removed. I'm on Android 7.1 (Google Pixel) and it seems like other people are having this issue on other phones/OS versions.
In the latest update, music carries on playing through the phone's speaker after the headphone has been removed. I'm on Android 7.1 (Google Pixel) and it seems like other people are having t...
Community Legend
4985 Views
2 replies
3 likes
I got a Samsung Galaxy S5 which I have transfered my music to the SD card beacuse I only have 16GB of internal storage. But when I transfered the music I lost the offline list, and I turned of the celluar network and Wi-Fi and I couldn't play music, ...
I got a Samsung Galaxy S5 which I have transfered my music to the SD card beacuse I only have 16GB of internal storage. But when I transfered the music I lost the offline list, and I turned of the ce...
Community Legend
389 Views
1 replies
0 likes
i am not receiving the code that spotify is sending me to update my payment details. i need to update my subscription not to be cut off..help!
i am not receiving the code that spotify is sending me to update my payment details. i need to update my subscription not to be cut off..help!
367 Views
0 replies
0 likes
Spotify doesnt appear in the status bar. If i disconnect from bluetooth sound or 3.5mm headphone jack the sound doesnt stop anymore. Similar Problem with youtube: if i start a youtube video spotify doesnt automatically stop and resume anymore.In case...
Spotify doesnt appear in the status bar. If i disconnect from bluetooth sound or 3.5mm headphone jack the sound doesnt stop anymore. Similar Problem with youtube: if i start a youtube video spotify d...
302 Views
0 replies
0 likes
How exactly does the Android app shuffle music? Something I've noticed while using the radio feature and shuffling my playlists. The radio will only ever pull a handful of songs from the base artist and throw in like three or four songs from another ...
How exactly does the Android app shuffle music? Something I've noticed while using the radio feature and shuffling my playlists. The radio will only ever pull a handful of songs from the base artist ...
Casual Listener
656 Views
1 replies
0 likes
When I enter an artist in your music, it just stay 'loading' forever, and it happens over WiFi and with 4g.Playlist do work btwAny solution?
When I enter an artist in your music, it just stay 'loading' forever, and it happens over WiFi and with 4g. Playlist do work btw Any solution?
Casual Listener
525 Views
3 replies
1 likes
Im currently using a Redmi Note 2android version 5.0.2 LRX22Gall of a sudden my spotify keeps crashing the moment i start the app. if i reinstall and log in with my facebook account it will run as normal. the moment i download any playlist and play a...
Im currently using a Redmi Note 2 android version 5.0.2 LRX22G all of a sudden my spotify keeps crashing the moment i start the app. if i reinstall and log in with my facebook account it will...
Casual Listener
334 Views
2 replies
0 likes
Recently my spotify app has been disconnection from there internet i use premium but i started a new account to see what might have happened and it disconnected from the internet also can someone please explain why that is.
Recently my spotify app has been disconnection from there internet i use premium but i started a new account to see what might have happened and it disconnected from the internet also can someone ple...
Community Legend
277 Views
1 replies
0 likes
Hiya, I had a Samsung but it got broken so am now using a different device. I downloaded the app again and tried to log in but it said that I already had an account set up in that name. I have gone on line and used the "log out on other devices" func...
Hiya, I had a Samsung but it got broken so am now using a different device. I downloaded the app again and tried to log in but it said that I already had an account set up in that name. I have gone o...
Community Legend
361 Views
1 replies
0 likes
Hi there! I wanted to open my Spotify playlists on the app on my Chromebook. It always works perfectly. This evening I wanted to open the app again but instead I got an notification that I should download the Adobe Flash to use Spotify. Even though a...
Hi there! I wanted to open my Spotify playlists on the app on my Chromebook. It always works perfectly. This evening I wanted to open the app again but instead I got an notification...
Community Legend
417 Views
1 replies
0 likes
