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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112807 Views

26 replies

3 likes

  • 112807 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226919 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226919 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584983 Views

79 replies

3 likes

  • 584983 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481213 Views

577 replies

40 likes

Account
Free
  • 481213 Views
  • 577 replies
  • 40 likes

Searh bar

Every time I try to search music it closed the app!

Newbie

Every time I try to search music it closed the app!

Joe

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Teste do premium

Eu fui cobrada o valor de 10,00. sendo que seria gratis por 30 dias, e até agora mesmo após todas as orientações não aparece a versão premium, fica pedindo dados de pagamento de novo!!! como faremos? quero ser reembolsada e pois esta bem claro a info...

Newbie

Eu fui cobrada o valor de 10,00. sendo que seria gratis por 30 dias, e até agora mesmo após todas as orientações não aparece a versão premium, fica pedindo dados de pagamento de novo!!! como faremos?...

mariohr

Newbie

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Musik automatically muting mid song

Ever since I upgraded to premium (2 days ago), occasionally the Musik 'mutes' itself in the middle of a song. It does note say muted or something, it just keeps playing - without sound. To turn on the sound again I have to completely restart the Spot...

Casual Listener

Ever since I upgraded to premium (2 days ago), occasionally the Musik 'mutes' itself in the middle of a song. It does note say muted or something, it just keeps playing - without sound. To turn on th...

Pi31415

Casual Listener

929 Views

2 replies

0 likes

  • 929 Views
  • 2 replies
  • 0 likes

Superuser Contribution Erro no daily mix

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

Casual Listener

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

Joe

Community Legend

641 Views

3 replies

0 likes

  • 641 Views
  • 3 replies
  • 0 likes

Change Spotify from internal storage to SD card

I have a Moto X Play and I want to change the app from internal storage to SD but the app don't give me the options to do that, I've done everything, but it didn't works. Help!

Newbie

I have a Moto X Play and I want to change the app from internal storage to SD but the app don't give me the options to do that, I've done everything, but it didn't works. Help!

Joe

Community Legend

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Tool rock musician

Why does it seem that tool is the only musician that isn't on Spotify we need to fix this

Casual Listener

Why does it seem that tool is the only musician that isn't on Spotify we need to fix this

Joe

Community Legend

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Connect to cellular

It's telling me I have to connect to cellular to download. I can't listen to any music now. It doesn't make a difference if it's switched on or not

Casual Listener

It's telling me I have to connect to cellular to download. I can't listen to any music now. It doesn't make a difference if it's switched on or not

Deannareville

Casual Listener

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Personal play count for songs

Some songs simply disappeared from my library!

Casual Listener

Some songs simply disappeared from my library!

Joe

Community Legend

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Last Upadate Issues.

Hi guys, since the last update of Spotify there have been a few things out of place. Casting to a Chromecast does not work from mine or my partners phones and there is also a blank notification saying cannot connect on both phones that cannot be 'swi...

Newbie

Hi guys, since the last update of Spotify there have been a few things out of place. Casting to a Chromecast does not work from mine or my partners phones and there is also a blank notification sayin...

455 Views

0 replies

0 likes

  • 455 Views
  • 0 replies
  • 0 likes

Solved!! Open spotify links in android app

Hi ! I'm a newbie in Spotify Premium. I've installed the android app but I don´t know how can I open web links in the app instead of web explorer. Could you help me, please? Regards.JnkPnk

Regular

Hi ! I'm a newbie in Spotify Premium. I've installed the android app but I don´t know how can I open web links in the app instead of web explorer. Could you help me, please? Regards. JnkPnk

julien19durand

Casual Listener

27234 Views

6 replies

0 likes

  • 27234 Views
  • 6 replies
  • 0 likes

Missing some songs in my library when I look them to download them they are already saved

Over night I am missing certain songs out if my library. In some cases I saved an album and only a few songs are left. When I search for them I find they are already downloaded (only gives me an option to remove) but yet when I search my library they...

Newbie

Over night I am missing certain songs out if my library. In some cases I saved an album and only a few songs are left. When I search for them I find they are already downloaded (only gives me an opti...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

sync over cellular not working

I need help. I want to use my mobile data to dowload songs. But even though I already turned on sync over cellular its still asking me to turn it on. Please help.

Casual Listener

I need help. I want to use my mobile data to dowload songs. But even though I already turned on sync over cellular its still asking me to turn it on. Please help.

erickblldrs

Newbie

7733 Views

4 replies

0 likes

  • 7733 Views
  • 4 replies
  • 0 likes

Spotify connect Denon Avr-1300w

Hello fellow Spotifyers.I'm new to this wireless system Spotify connect after I bought myself a Denon AVR-1300W home cinema receiver.The first two weeks it worked like a charm on my brand new Huawei P9 Plus, and suddenly one day it wouldn't find my r...

Newbie

Hello fellow Spotifyers. I'm new to this wireless system Spotify connect after I bought myself a Denon AVR-1300W home cinema receiver. The first two weeks it worked like a charm on my brand new H...

535 Views

0 replies

0 likes

  • 535 Views
  • 0 replies
  • 0 likes

all my downloaded music disappeared when my phone died

all my downloaded music (execpt the one playlist I just downloaded) just disappeared after my device died. I have a feeling it may be more htc's fault then spotify but I feel like there could be a way to detect then undo this bug?

Music Fan

all my downloaded music (execpt the one playlist I just downloaded) just disappeared after my device died. I have a feeling it may be more htc's fault then spotify but I feel like there could be a wa...

Blambert_

Newbie

2947 Views

5 replies

0 likes

  • 2947 Views
  • 5 replies
  • 0 likes

Caitlin Rose

I can't find Caitlin Rose's The Stand In album

Newbie

I can't find Caitlin Rose's The Stand In album

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Waiting to download - Android

I've searched the previous threads and haven't found anything that helps. My account is well below the 3333 download limit. I have 10Gb of free space on my phone. I've restarted my phone. I've forced signed out of all of the instances of my account. ...

Regular

I've searched the previous threads and haven't found anything that helps. My account is well below the 3333 download limit. I have 10Gb of free space on my phone. I've restarted my phone. I've forced...

jfonzy316

Regular

2945 Views

3 replies

0 likes

  • 2945 Views
  • 3 replies
  • 0 likes

Spotify logged me out - and delete all the offline files.

Brief description of the issue: As I planned my vacation with very limited internet access. I've downloaded a lot of playlists to listen offline. But when I acctualy got there, spotify app for some reason logged me out and deleted all the files.I was...

Casual Listener

Brief description of the issue: As I planned my vacation with very limited internet access. I've downloaded a lot of playlists to listen offline. But when I acctualy got there, spotify app for some r...

mlong0619

Newbie

1731 Views

3 replies

3 likes

  • 1731 Views
  • 3 replies
  • 3 likes

Can't download local files

Everything is in the title. I simply can't download my computer Local Files on my Android Spotify. Well, more precisely, I can't but just since yesterday for some reasons. I can download any "official" music easily without any problem, but the local ...

Regular

Everything is in the title. I simply can't download my computer Local Files on my Android Spotify.    Well, more precisely, I can't but just since yesterday for some reasons.  I can...

Joe

Community Legend

703 Views

3 replies

0 likes

  • 703 Views
  • 3 replies
  • 0 likes

Spotify stops playing when i change apps

When ever I go to a app that isn't Spotify on my phone it stops playing. This is happening when I open messages so it isn't because the other app is playing music.

Visitor

When ever I go to a app that isn't Spotify on my phone it stops playing. This is happening when I open messages so it isn't because the other app is playing music.

Joe

Community Legend

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes