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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1040 Views
  • 0 replies
  • 4 likes

Unable to Download Spotify in my cellphone

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet connection, a fast mobile data connection but it sti...

  • Casual Listener
  • Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet c...
  • Franksie83
  • Newbie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Spotify launching automatically

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from launching automatically?

  • Regular
  • If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists only play Shuffle (Premium service)

I'm using one of the 5 accounts that come with the family subscription. My playlists only play songs in shuffle, not in the order I want them to play.

  • Newbie
  • I'm using one of the 5 accounts that come with the family subscription. My playlists only play songs in shuffle, not in the order I want them to play.
  • Anyk17
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 398 Views
  • 1 replies
  • 0 likes

How do i stop spotify closing

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

  • Newbie
  • My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Downloaded albums disappeared since last release of Spotify app (version 6.3.0.882 armV7)

Hi Guys,After waking up today my phone (details below) notified me that a new version of Spotify Music was automatically updated through the Google Play Store. The things get weird after this, let me provide You the details.The problem:My downloaded ...

  • Roadie
  • Hi Guys, After waking up today my phone (details below) notified me that a new version of Spotify Music was automatically updated through the Google Play Store. The things get weird after this, le...
  • Alvin_ti4200
  • Roadie
  • 489 Views
  • 2 replies
  • 1 likes
  • 489 Views
  • 2 replies
  • 1 likes

Solved!! Display playlist total duration/length

Need a feature on android app as well as ios : displaying the total duration of a playlist. It seems to be available on the desktop version.

  • Casual Listener
  • Need a feature on android app as well as ios : displaying the total duration of a playlist. It seems to be available on the desktop version.
  • chriiistify
  • Casual Listener
  • 13107 Views
  • 1 replies
  • 0 likes
  • 13107 Views
  • 1 replies
  • 0 likes

Superuser Contribution roberto garcia loza

Mi cuenta en Spotify : Usuario :**** Clave :**** Tengo debito automatico en mi tarjeta "VISA HOME" -Perdí la tarjeta y con la denuncia de extravío fue cancelada. Intenté varias veces el pago con AMEX(Platinum) y me fue denegado por Uds. Estoy esperea...

  • Newbie
  • Mi cuenta en Spotify : Usuario :**** Clave :**** Tengo debito automatico en mi tarjeta "VISA HOME" -Perdí la tarjeta y con la denuncia de extravío fue cancelada. Intenté varias veces el pago con ...
  • Anyk17
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Autoplay Not Working

I just bought a new phone (Six Mobile's ILU) and when a song ends the app isn't playing the next song unless unlock my phone and go to the app. This has made the app unusable for me because my two main uses for Spotify are to keep the tempo when I'm ...

  • Newbie
  • I just bought a new phone (Six Mobile's ILU) and when a song ends the app isn't playing the next song unless unlock my phone and go to the app. This has made the app unusable for me because my t...
  • 632 Views
  • 0 replies
  • 1 likes
  • 632 Views
  • 0 replies
  • 1 likes

PLEASE HELP ASAP!

hello all, my spotify will auto close on me every now and then when i am not connected to the internet, and sometimes even auto log me out and delete my offline data. I then have to redownload my playlist of 458 songs. I do not know if it is my phone...

  • Casual Listener
  • hello all, my spotify will auto close on me every now and then when i am not connected to the internet, and sometimes even auto log me out and delete my offline data. I then have to redownload my pla...
  • aodhokeady
  • Gig Goer
  • 631 Views
  • 5 replies
  • 0 likes
  • Help
  • 631 Views
  • 5 replies
  • 0 likes

blue banner for connect to a device doesnt dissapear any more...

Hi. I'm a bit frustrated. i have linked my spotify premium account via facebook and I'm using an android device (S7 edge) and one imac and on my PS4. when all these devices are on/working my go to device (which is the android device) even though i se...

Screenshot_20161015-150050.png
  • Newbie
  • Hi. I'm a bit frustrated. i have linked my spotify premium account via facebook and I'm using an android device (S7 edge) and one imac and on my PS4. when all these devices are on/working my go to de...
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

Chromecast cannot play some titles

Hi,if i hear music using a connected chromecast and i want to hear the podcast "Fest und Flaschig" the connection is not possible.I realy have no idea why...

  • Newbie
  • Hi, if i hear music using a connected chromecast and i want to hear the podcast "Fest und Flaschig" the connection is not possible. I realy have no idea why...
  • 250 Views
  • 0 replies
  • 1 likes
  • 250 Views
  • 0 replies
  • 1 likes

[Android][Other]

I have recently been using Spotify on a Droid Turbo 2 with the default lost screen enabled. With this lock screen swiping up allows user to see notifications or, if music is playing on most apps, control sonds with back, play/pause, and skip. This fe...

  • Newbie
  • I have recently been using Spotify on a Droid Turbo 2 with the default lost screen enabled. With this lock screen swiping up allows user to see notifications or, if music is playing on most apps, con...
  • lcolling
  • Community Legend
  • 508 Views
  • 3 replies
  • 0 likes
  • Android
    Other
  • 508 Views
  • 3 replies
  • 0 likes

Artist profiles in album info

I thinked of an idea for update that add multiple profiles of artists in the album, when there is more than 1. It will be easier to go on the other artist info page.

  • Community Legend
  • I thinked of an idea for update that add multiple profiles of artists in the album, when there is more than 1. It will be easier to go on the other artist info page.
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

android 4 - no reproduce playlist stand by

para versiones 4 - 4.2 - 4.3 de android desde las ultimas actualizacones las reproducciones en stand by de playlist se cortan en el sonido, aunque aparentan seguir reproducioendose, no se puede solucionar ingresando ajustes porqu e estos modelos no l...

  • Regular
  • para versiones 4 - 4.2 - 4.3 de android desde las ultimas actualizacones las reproducciones en stand by de playlist se cortan en el sonido, aunque aparentan seguir reproducioendose, no se puede soluc...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

"All Songs" list will not load

I've been having this problem for years now and consistently haven't been able to find an answer. I'm connected to my strong home internet connection, the latest v of the app is installed on my tablet, nothing else is running, and I have premium. The...

  • Casual Listener
  • I've been having this problem for years now and consistently haven't been able to find an answer. I'm connected to my strong home internet connection, the latest v of the app is installed on my table...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Memory card

I just put a new memory card in my phone and when I go to my options in the app to select storage options their is none compared to last time when I had my old one it what do I doo

  • Newbie
  • I just put a new memory card in my phone and when I go to my options in the app to select storage options their is none compared to last time when I had my old one it what do I doo
  • kirashi
  • Community Legend
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Browse Tab Not Working

Hi everyone..I've been a Spotify Premium listener for over 2 years and am utilizing Spotify on an LG Android/Smartphone. Problem I'm having is earlier at first I had a difficulty logging in...I did a reinstall but now since reinstalling when I go to ...

  • Roadie
  • Hi everyone..I've been a Spotify Premium listener for over 2 years and am utilizing Spotify on an LG Android/Smartphone. Problem I'm having is earlier at first I had a difficulty logging in...I did a...
  • Joe
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Payments

I paid for my subscription and I received a receipt but I am still getting notices to pay. I already did.

  • Newbie
  • I paid for my subscription and I received a receipt but I am still getting notices to pay. I already did.
  • Joe
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Skip button doesn't work

I have a family membership. When I login to the master account, through Facebook, on my android phone I can double click the button on my headphones and it will skip to the next track. When I login to a seperate account, on my family account, the but...

  • Newbie
  • I have a family membership.  When I login to the master account, through Facebook, on my android phone I can double click the button on my headphones and it will skip to the next track.   ...
  • 988 Views
  • 0 replies
  • 3 likes
  • 988 Views
  • 0 replies
  • 3 likes