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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389246 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8088 Views

0 replies

7 likes

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Irrelevant tour dates

When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though).I have my settings as customized as the mobile app will allow me, so how do I receive relevant tour dates f...

Casual Listener

When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though). I have my settings as customized as the mobile app wil...

MichaelGK

Gig Goer

311 Views

1 replies

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Solved!!Superuser Contribution New Android Notification

The new notification widget looks kind of ugly, like a generic music player. At least it doesn't get the white transition as the older version, and now it does appear on the lockscreen whenever the app is playing music, so thanks for that

Regular

The new notification widget looks kind of ugly, like a generic music player. At least it doesn't get the white transition as the older version, and now it does appear on the lockscreen whenever the a...

user-removed

Not applicable

784 Views

1 replies

1 likes

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Too many devices

Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phone...help if you can??

Casual Listener

Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phon...

Hubo

Community Legend

972 Views

3 replies

0 likes

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Solved!! Still no Daily Mix playlist!

After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version.I am able to find the Daily Mix using the search function, which is something but not as it should be. Al...

Casual Listener

After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version. I am able to find the Daily Mix using the search f...

Jansloterman

Casual Listener

644 Views

1 replies

0 likes

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Superuser Contribution Meu plano premium sumiu após limpar os dados do app

Pessoal, Eu costumo limpar os cachês dos meus apps para liberar espaço da memória já que meu android é "teco teco" rs e tive a infeliz ideia de limpar os dados do app do spotify.quando fui acessar o app e logar percebi que meu plano premium não estav...

Newbie

Pessoal,   Eu costumo limpar os cachês dos meus apps para liberar espaço da memória já que meu android é "teco teco" rs e tive a infeliz ideia de limpar os dados do app do spotify. quando fui...

user-removed

Not applicable

413 Views

1 replies

0 likes

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Solved!! android notifications and Spotify

Hi, I have Lenovo Vibe X3. Recently I updated my phone to Android 6.0.1. and using premium Spotify. My issue are all of the sound notifications that disrupt the music. Whenever I listen to the music and a message on whatsapp, viber , facebook, twitte...

Casual Listener

Hi,   I have Lenovo Vibe X3. Recently I updated my phone to Android 6.0.1.  and using premium Spotify.  My issue are all of the sound notifications that disrupt the music. Whenever I...

evo4g63t

Roadie

13869 Views

3 replies

0 likes

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Pagamento

Coloquei os dados do meu cartão para tornar minha conta Premium e nunca ia, sempre dava algum erro. Hoje consegui, finalmente, e chegou mensagens no meu celular do spotfy cobrando 10 reais por cada tentativa minha, 5 tentativas, e vou ter que pagar 5...

Newbie

Coloquei os dados do meu cartão para tornar minha conta Premium e nunca ia, sempre dava algum erro. Hoje consegui, finalmente, e chegou mensagens no meu celular do spotfy cobrando 10 reais por cada t...

253 Views

0 replies

0 likes

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Thanks for the silent video ads !

As a Spotify user, I really appreciate that when I play a video to receive 30 minutes of ad free music, there is no annoying audio for me to listen during that video advertisement. - just some blisful silence, followed by "Thanks for watching! ..." O...

Newbie

As a Spotify user, I really appreciate that when I play a video to receive 30 minutes of ad free music, there is no annoying audio for me to listen during that video advertisement. - just some b...

374 Views

0 replies

0 likes

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Music stops playing after 2 songs and when my screen times out

I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and it's happened when I'd be driving and I would have t...

Newbie

I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and i...

282 Views

0 replies

0 likes

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Can't play songs on mobile, but works on PC(web)

I use the same account and play the same song on web and mobile, however my mobile phone can't play the song:https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76 It does work on Web, I'm wondering is it due to the region constraint? However I checke...

Newbie

I use the same account and play the same song on web and mobile, however my mobile phone can't play the song: https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76   It does work on Web, I'm ...

302 Views

0 replies

0 likes

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If I'm logged in I crash. (ANDROID)

Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whatever screen I was on.If I clear the data to remove my ...

Newbie

Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whateve...

220 Views

0 replies

0 likes

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Downloads are deletede before 30 days

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. H...

Casual Listener

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for dow...

marlonsphere

Roadie

705 Views

5 replies

0 likes

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Download problems

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

Newbie

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

marlonsphere

Roadie

282 Views

1 replies

0 likes

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2 things

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

Regular

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

259 Views

0 replies

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Solved!! Trouble logging in w/ Samsung Edge

Hi Spotify Community, I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App. Here are the details I have:Phone: Samsung Galaxy S6 EdgeAndroid OS Version: Marshmallow (6.0.1)Updated to latest v...

Casual Listener

Hi Spotify Community,    I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App.    Here are the details I have: ...

marlonsphere

Roadie

805 Views

3 replies

0 likes

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Solved!! [Android and PS4] PLEASE HELP ME.

My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and makes money to pay bills, like every other being on th...

Casual Listener

My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and mak...

marlonsphere

Roadie

1550 Views

3 replies

0 likes

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"Song Not Available"

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to restart the song that was in progress meet the sam...

Newbie

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to...

sakura08

Roadie

415 Views

2 replies

1 likes

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Running Spotify in the background of Kiii TV Box

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spotify Premium. The tv box runs Android 5.1. I have bee...

Newbie

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spoti...

Joe

Community Legend

672 Views

1 replies

0 likes

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Android app feedback

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand loyalty or I would have switched music apps a long t...

Newbie

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand l...

440 Views

0 replies

0 likes

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