Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
60281 Views
68 replies
26 likes

60281 Views
68 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28347 Views
5 replies
0 likes

28347 Views
5 replies
0 likes

when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

cinderella6291
Casual Listener
When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...
2016-10-07 7:28:57 PM
2016-10-09 1:54:01 PM
cinderella6291
Casual Listener
392 Views
4 replies
0 likes

392 Views
4 replies
0 likes

How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

davegball
Music Fan
Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality?
2016-10-09 9:43:20 AM
2016-10-09 11:38:35 AM
davegball
Music Fan
366 Views
2 replies
0 likes

366 Views
2 replies
0 likes

Can't save songs to library

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?

jessa8909
Newbie
I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...
2016-10-09 3:08:49 AM
2016-10-09 11:20:33 AM
Joe
Community Legend
3905 Views
1 replies
0 likes

3905 Views
1 replies
0 likes

Galaxy Note 5: Songs not playing when using other apps

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...

IDKY
Newbie
I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...
2016-10-09 3:54:38 AM
2016-10-09 11:15:38 AM
Joe
Community Legend
303 Views
1 replies
0 likes

303 Views
1 replies
0 likes

Only plays one music and stops

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.

SantiagoQueiroz
Newbie
Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...
2016-10-09 7:11:31 AM
2016-10-09 11:13:03 AM
Joe
Community Legend
250 Views
1 replies
0 likes

250 Views
1 replies
0 likes

Google cast groups disappeared with version 6.3.0.882

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...

Srt49
Casual Listener
Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...
2016-10-08 9:47:09 PM
2016-10-09 8:41:00 AM
Srt49
Casual Listener
439 Views
1 replies
0 likes

439 Views
1 replies
0 likes

Minha conta não fica premium

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...

Guedes187
Newbie
Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...
2016-10-08 1:26:59 PM
2016-10-09 2:00:10 AM
user-removed
Not applicable
319 Views
3 replies
0 likes

319 Views
3 replies
0 likes

Spotify Connect next song is not correct for large playlists

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...

rmp-0815
Newbie
When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...
2016-10-08 10:56:53 PM
273 Views
0 replies
1 likes

273 Views
0 replies
1 likes

[All Platforms][Other] Family Plan: 1 offline device for person at least

I recently move from the premium plan to the family premium plan.Unfortunately I still have only 3 devices to use offline.Two problems: first the Internet connection on mobile devices (3G) in Brazil are very unstable, second I don't want to use my mo...

imunoalergia
Newbie
I recently move from the premium plan to the family premium plan. Unfortunately I still have only 3 devices to use offline. Two problems: first the Internet connection on mobile devices (3G) i...
2016-10-02 3:19:00 PM
2016-10-08 8:45:00 PM
blake
Community Legend
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

Playing a playlist folder

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am looking for it. On my desktop, i could play the en...

ngill302
Newbie
So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am...
2016-10-08 2:57:02 PM
2016-10-08 4:21:34 PM
Joe
Community Legend
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

Loading albums/artists takes forever

Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,

DaMrMeth
Newbie
Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,
2016-10-08 2:19:38 PM
2016-10-08 4:17:29 PM
Joe
Community Legend
2852 Views
1 replies
0 likes

2852 Views
1 replies
0 likes

Music stops after a few minutes

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1.The Music stops after a few minutes, the Spotify app is open. I must push the play Button and then the music Starts again...

Senny86
Newbie
HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1. The Music stops after a few minutes, the Spotify app is open. I mu...
2016-10-08 2:33:00 PM
2016-10-08 4:14:22 PM
Joe
Community Legend
932 Views
1 replies
0 likes

932 Views
1 replies
0 likes

Offline doesnt work. Spotify crashed.

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates from my Samsung S6 Edge.

dieselharley
Casual Listener
When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates ...
2016-10-08 9:04:07 AM
2016-10-08 12:34:26 PM
dieselharley
Casual Listener
429 Views
6 replies
0 likes

429 Views
6 replies
0 likes

Solved!! Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:48:34 AM
2016-10-08 6:24:03 AM
Snownightstar16
Regular
525 Views
2 replies
0 likes

525 Views
2 replies
0 likes

Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:54:02 AM
2016-10-08 6:11:15 AM
marlonsphere
Roadie
384 Views
1 replies
0 likes

384 Views
1 replies
0 likes

Downloading error message

Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...

wortfink
Newbie
Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...
2016-10-07 11:38:59 AM
2016-10-08 6:08:51 AM
marlonsphere
Roadie
1006 Views
1 replies
0 likes

1006 Views
1 replies
0 likes

Solved!! Spotify crashes when offline

Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this problem as of the last 24 hours. I have seen others ha...

Kenngran
Casual Listener
Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this pro...
2016-09-29 3:56:16 PM
2016-10-08 4:07:23 AM
tamito
Casual Listener
11323 Views
20 replies
0 likes

11323 Views
20 replies
0 likes

Issues with Cyanogen 13 causing Spotify to crash.

It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes on me and I cannot play a song. has anyone else expe...

minimon100
Casual Listener
It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes o...
2016-10-07 7:46:40 PM
2016-10-07 12:55:15 AM
Joe
Community Legend
490 Views
3 replies
0 likes

490 Views
3 replies
0 likes

Sound not working

I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It's getting frustrating now. Im not very phone savvy...

Sorgueira
Newbie
I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It...
2016-10-07 8:48:40 PM
2016-10-07 10:43:02 PM
Alexburkeftw
Regular
302 Views
1 replies
0 likes

302 Views
1 replies
0 likes

Solved!! App crashing on startup without internet connection

The latest android version keeps crashing on startup. If the internet is disabled it crashes.I think it has something to do with Daily Mix being in the recently listened to section. Maybe the client app fails to run without it checking something off ...

alexaka1
Casual Listener
The latest android version keeps crashing on startup. If the internet is disabled it crashes. I think it has something to do with Daily Mix being in the recently listened to section. Maybe the clien...
2016-10-05 8:46:38 PM
2016-10-07 9:42:05 PM
Joe
Community Legend
2150 Views
3 replies
0 likes
Android
bug
Crash
phone

2150 Views
3 replies
0 likes

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