Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1627 Views

0 replies

6 likes

  • 1627 Views
  • 0 replies
  • 6 likes

Dont musik

Hallo,Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg.Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann.Jetzt sitze ich hier 2 wochen ohne musik in griechenland fest.Dan...

Newbie

Hallo, Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg. Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann. Jetzt si...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

one person at a time with premium family.

I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both phones. How do we fix this?

Newbie

I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both ph...

kavenieza

Music Fan

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Saved Artists Won't Load

So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu still works, and searching for an artist then selecting...

Visitor

So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu stil...

kavenieza

Music Fan

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Android Version Not Downloading Local Files Properly

I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a playlist and pressed the download button. All of th...

Casual Listener

I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a ...

Joe

Community Legend

367 Views

3 replies

0 likes

  • 367 Views
  • 3 replies
  • 0 likes

Solved!! Equalizer option

Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots.Device: Oneplus 2Tried clean install, also just bought it and installed it.

Newbie

Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots. Device: Oneplus 2 Tried clean install, also just bought it and installed it.

Joe

Community Legend

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Spotify and netflix

When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?

Newbie

When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?

_love_on

Casual Listener

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

I cant find what I want to listen

https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help

Visitor

https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY   I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help

_love_on

Casual Listener

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Samsung S5 - spotify stops playing

Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...

Newbie

Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Song unavailable

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Newbie

I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.

Singhx73

Regular

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Music stop on redmi

Hey guys. I have a redmi 2 pro and when Im listening a music with Spotify closed (not closed in the background apps) the music Just stop. Always is 2 musics and stop. So i need to open app and play the music. ( Sorry for bad english )

Casual Listener

Hey guys. I have a redmi 2 pro and when Im listening a music with Spotify closed (not closed in the background apps) the music Just stop. Always is 2 musics and stop. So i need to open app and play t...

Kalebes

Casual Listener

1683 Views

4 replies

0 likes

  • 1683 Views
  • 4 replies
  • 0 likes

Solved!! Can't launch the app anymore

Hello,Brief description of the issue:Since yesterday morning, the Spotify App doesn't work anymore, on my 2 Android Devices at the same time. Steps to reproduce the issue: First I tried to reinstall the app (with a device restart before reinstalling)...

Casual Listener

Hello, Brief description of the issue: Since yesterday morning, the Spotify App doesn't work anymore, on my 2 Android Devices at the same time.   Steps to reproduce the issue:   &nbsp...

Vycus

Newbie

3274 Views

5 replies

1 likes

  • 3274 Views
  • 5 replies
  • 1 likes

Will I Get Charged After Spotify Free Trial Premium?

Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on accident. Please help me figure out this problem. Thank yo...

Casual Listener

Hello,spotify i accidentally clicked the 7 free day trial. After the 7 free day trial will i get charged? I was signed in to my facebook and im worried ill get charged because i clicked it on acciden...

Joe

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Need help with Spotify Connect and Denon X1100W

Hello all! I've a Denon X1100W AVR device with integrated spotify connect interface. So far so great. Currently, I have a Spotify Student Premium Account so I would like to stream the music from my Spotify app (Galaxy S3, Android) to the Denon device...

Casual Listener

Hello all!   I've a Denon X1100W AVR device with integrated spotify connect interface. So far so great.   Currently, I have a Spotify Student Premium Account so I would like to stream t...

user-removed

Not applicable

1112 Views

2 replies

1 likes

  • 1112 Views
  • 2 replies
  • 1 likes

Solved!! Songs that couldnt be found

Me and my friend have been using Spotify for quite a long time.And I recently found that he could play the songs which are invisible via my spotify. I cant even see them in my searching results even updated to the latest version.Im wondering if it va...

Casual Listener

Me and my friend have been using Spotify for quite a long time. And I recently found that he could play the songs which are invisible via my spotify.   I cant even see them in my searching re...

geneathome

Casual Listener

568 Views

2 replies

0 likes

  • 568 Views
  • 2 replies
  • 0 likes

Unable to Download Spotify in my cellphone

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet connection, a fast mobile data connection but it sti...

Casual Listener

Please, help me. I have tried to download the app in mi cellphone (Samsung Galaxy Core LTE prime), but when the download starts, it just stays at 1% or even it doesn´t start. I have a fast internet c...

Franksie83

Newbie

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Spotify launching automatically

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from launching automatically?

Regular

If I'm listening to an audio book from my Android in the car, every time I get out and then get back in the car Spotify starts playing automatically and overrides the audiobook. How do i stop it from...

330 Views

0 replies

1 likes

  • 330 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists only play Shuffle (Premium service)

I'm using one of the 5 accounts that come with the family subscription. My playlists only play songs in shuffle, not in the order I want them to play.

Newbie

I'm using one of the 5 accounts that come with the family subscription. My playlists only play songs in shuffle, not in the order I want them to play.

Anyk17

Spotify Star

402 Views

1 replies

0 likes

shuffle
  • 402 Views
  • 1 replies
  • 0 likes

How do i stop spotify closing

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

Newbie

My Spotify closes after a short time when I turn my telephone of. I think its a auto-closing thing thats turned on, but I can't seem to find it:(

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Downloaded albums disappeared since last release of Spotify app (version 6.3.0.882 armV7)

Hi Guys,After waking up today my phone (details below) notified me that a new version of Spotify Music was automatically updated through the Google Play Store. The things get weird after this, let me provide You the details.The problem:My downloaded ...

Roadie

Hi Guys, After waking up today my phone (details below) notified me that a new version of Spotify Music was automatically updated through the Google Play Store. The things get weird after this, le...

Alvin_ti4200

Roadie

512 Views

2 replies

1 likes

  • 512 Views
  • 2 replies
  • 1 likes

Solved!! Display playlist total duration/length

Need a feature on android app as well as ios : displaying the total duration of a playlist. It seems to be available on the desktop version.

Casual Listener

Need a feature on android app as well as ios : displaying the total duration of a playlist. It seems to be available on the desktop version.

chriiistify

Casual Listener

13120 Views

1 replies

0 likes

  • 13120 Views
  • 1 replies
  • 0 likes