daily mix will not update

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daily mix will not update

almogdub
Visitor

 

Plan

Free (was premium before)

Country

 Israel

Device

Samsung Galaxy 7 and 8

My Question or Issue

for couple of mouths I didn't get any now updates on my daily mixes (any of the 6)
they are not refreshing and have the same songs every time.
this happens only on the phone app. web and PC apps have the proper updates.

what I tried:
* reinstalling the app
* clearing the cache
* made sure I'm not in  private session mode
* logging in and out again
* tried on different phones, same results.

any help? thank you!
 

1 Reply

Re: daily mix will not update

Rising Star 19 Emilia_8
Rising Star 19

Hi, I had the same problem recently. All 6 of my Daily Mixes were not updating on my main page on my phone. When I searched for Made For You section, they were updated there, but I couldn't open them. 

Here's a link to the thread we were talking about it: https://community.spotify.com/t5/Ongoing-Issues/Daily-Mixes-Don-t-Refresh-Change-or-Update/idc-p/475...

 

Currently it's fixed for me, but it took really long time until they did anything. 

I used this contact form that time Spotify fixed it for me: https://support.spotify.com/us/contact-spotify-support/

Previously I contacted them through Twitter and Facebook, but all they did was told me to wait. 

Emilia_8Rising Star 19
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