no sound on mobile

seh442 · 2012-10-18

Hi all
Just subscribed to premium on my HTC but no volume - all ok for other applications - help plse : )

Peter__ · 2012-10-18

Hey!

Welcome to the community 🙂

Is your HTC phone Windows mobile or Android?

Peter

Peter
Spotify Community Mentor and Troubleshooter

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seh442 · 2012-10-19

Hi Peter
It's android....

Peter__ · 2012-10-19

Okay 🙂

I have moved your post over to the Android section.

There are a 2 things I suggest you double check first:

1. That Spotify's volume is not set somewhere on your phone, check inside the client and in android volume settings etc.

2. You might want to try performing a clean reinstallation of the client to see if that fixes it.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

licenced · 2012-10-19

Quite often this is solved by simply rebooting your phone between installing the Spotify app and playing something - give it a go

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

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