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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375625 Views

541 replies

34 likes

Account
Free
  • 375625 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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  • 7 likes

Bug Report: Android Beta deleted downloaded content

I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use. However this morning for the first time ever I've experience...

Casual Listener

I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use.   ...

sweek

Casual Listener

2699 Views

9 replies

1 likes

  • 2699 Views
  • 9 replies
  • 1 likes

Mobile help

I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but nothing seems to work.

Casual Listener

I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but noth...

Ayalasamuel37

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
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Paid for Premium on Android X but still says I'm a free user

Hi! I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to subscribe to the Premium service. When I click on "get Premium" it ...

Casual Listener

Hi!    I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to...

licenced

Community Legend

1142 Views

11 replies

0 likes

  • 1142 Views
  • 11 replies
  • 0 likes

Percentage of downloaded tracks reduced after every app start

Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue: Whenever I restart the app, the percentage of downloaded tracks in my main playlist has dropped to +/- 60%, with only the older ones still availab...

Casual Listener

Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue:   Whenever I restart the app, the percentage of downloaded tracks in my main playlist ...

jatoma

Regular

635 Views

2 replies

1 likes

  • 635 Views
  • 2 replies
  • 1 likes

Haughty Melodic tracks incorrect.

Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.

Newbie

Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.

341 Views

0 replies

1 likes

  • 341 Views
  • 0 replies
  • 1 likes

spotify on advent vega

I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it.....anyone ANY ideas why this won't play........PLEA...

Newbie

I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it...

Peter__

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Huge gab between songs ?

I now have a huge gab between two songs, something like 30 sec or more. I have turn this gab-function off, but I still get a huge gab/pause between two songs. What can be wrong ?

Music Fan

I now have a huge gab between two songs, something like 30 sec or more. I have turn this gab-function off, but I still get a huge gab/pause between two songs.   What can be wrong ?

user-removed

Not applicable

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

30day free trial

Hi. I received a email saying I had 30 day free trial. I was told to put in my details for when the 30 days had ran out. But it's now saying I need to upgrade to paying, even though I only accessed the 30free days 15mins ago. I'm a little confused as...

Casual Listener

Hi. I received a email saying I had 30 day free trial. I was told to put in my details for when the 30 days had ran out. But it's now saying I need to upgrade to paying, even though I only accessed t...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
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My Spotify is stuck offline

I have a Samsung Infuse and its says its offline all the time. I'm a Premium member and have cleard my cache uninstalld several times what can I do??

Casual Listener

I have a Samsung Infuse and its says its offline all the time. I'm a Premium member and have cleard my cache uninstalld several times what can I do??

korndogg

Casual Listener

562 Views

2 replies

0 likes

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  • 2 replies
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Stuck in Offline Mode. (Galaxy S2 running ICS)

I seem to have been stuck in offline mode ever since i upgraded to ICS operating system for my Samsung Galaxy S2. Nothing I do can get me to get it back online. The only reason why I am a premium member is to listen to music on the go and not just of...

Casual Listener

I seem to have been stuck in offline mode ever since i upgraded to ICS operating system for my Samsung Galaxy S2.  Nothing I do can get me to get it back online.  The only reason why I am a...

neo-x

Community Legend

1163 Views

1 replies

0 likes

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  • 1 replies
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Xperia 10 mini sync problem

So... First of all.. My xperia 10 mini wont sync while using wifi, spotify goes offline then.I've reinstalled my phone completley, still doesnt work.however, i can sync while using 3G, but not all songs..I thought i had full memory ALREADY! but no.. ...

Casual Listener

So... First of all.. My xperia 10 mini wont sync while using wifi, spotify goes offline then. I've reinstalled my phone completley, still doesnt work. however, i can sync while using 3G, but not al...

381 Views

0 replies

0 likes

  • 381 Views
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Solved!! S3 Inbox crash

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox. Every time that I select it the app instantly crashes and offers me the opportunity to send a crash report to Spotify. Multiple reinstalls (powering han...

Music Fan

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox.  Every time that I select it the app instantly crashes and offers me the opportunity to send a...

neo-x

Community Legend

2486 Views

26 replies

0 likes

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  • 26 replies
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playlist search

I would like to see a playlist search in the mobile app. Other than that I really do like this app. Runs 100000 times better than the old one and I thank you for updating it. The radio feature is great as well. Havent had problems with it. I do know ...

Newbie

I would like to see a playlist search in the mobile app.  Other than that I really do like this app.  Runs 100000 times better than the old one and I thank you for updating it.  The ra...

neo-x

Community Legend

518 Views

1 replies

0 likes

  • 518 Views
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landscapemode Samsung Tab 10.1

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

Newbie

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

neo-x

Community Legend

613 Views

2 replies

1 likes

  • 613 Views
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Solved!! Problem with French operator Free mobile

HelloI've got a problem with spotify android app on Free Mobile.This new french operator use roaming with another french operator (orange)The problem is spotify always ask to move to offline mode because of roaming.Can you add a option to next versio...

Casual Listener

Hello I've got a problem with spotify android app on Free Mobile. This new french operator use roaming with another french operator (orange) The problem is spotify always ask to move to offline mo...

nukefrog

Newbie

2205 Views

11 replies

0 likes

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  • 11 replies
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Can logon to the page but not the spotify app

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered a new account and added premium.

Casual Listener

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered ...

Christoffer

Community Legend

536 Views

2 replies

0 likes

  • 536 Views
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Offline songs gone after android update

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone... If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. Resyncing with laptop is not fixing the problem... Actually it is n...

Casual Listener

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone...   If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. ...

licenced

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Lost downloaded and sync

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists I had previously already chosen. I am wondering if ...

Music Fan

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists ...

Goodman

Spotify Legend

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
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Track not available even though it is on my phone memory; Device not showing on desktop program

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are available but the tracks from my computer's hard d...

Newbie

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are...

530 Views

0 replies

0 likes

  • 530 Views
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  • 0 likes

spoify off line

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

Newbie

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

CrabbyCarol

Casual Listener

1419 Views

6 replies

0 likes

  • 1419 Views
  • 6 replies
  • 0 likes