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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4891 Views

0 replies

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Improving stations screen glitches

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over. I'm using TG's CM7 on my Motorola Triumph.

Newbie

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over.    I'm using TG's CM7 on my Motorola Triumph.

licenced

Community Legend

1010 Views

1 replies

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Extremely slow Sync on Android

Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify). I've been testing against another popular competing music service...

Newbie

Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify).   I'v...

licenced

Community Legend

1180 Views

2 replies

0 likes

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Installation on the second android device of spotify stops spotify from playing any music

Hi, Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android phone (no it's not muted and audio works for other applications). It still ...

Casual Listener

Hi,      Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android ...

kelam86

Casual Listener

452 Views

3 replies

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Error on charge my playlist.

Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem. Can anybody help me. PD I've 12 playlist downloaded on my android. Is there a l...

Newbie

Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem.   Can anybody help ...

323 Views

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Spotify stops and I get a black screen and a message that Spotify been stopped

I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotify been stopped. I have cleared all data and uninsta...

Casual Listener

I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotif...

566 Views

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Solved!! Ready to cancel my subscription - Unable to sync music from home computer to Evo

I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is very frustrating that I am paying for a service bu...

Casual Listener

I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is...

Ang6107

Casual Listener

1390 Views

3 replies

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Spotify on PC doesnt find my Android

Hello. When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI.Now, im not trying to sync my playlists, but my local files. I have the latest version, my PC is on a Wire and my phone is on Wirele...

Newbie

Hello.   When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI. Now, im not trying to sync my playlists, but my local files. I have ...

Goodman

Spotify Legend

2050 Views

7 replies

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Spotify won't stream to Last.FM

Hi, I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong username or password but I have checked and edited it 10 times now a...

Casual Listener

Hi,   I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong user...

licenced

Community Legend

596 Views

2 replies

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no sound at all for my htc hero s

Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it doesnt matter if its the first song or not i have abso...

Casual Listener

Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it d...

solarryis

Casual Listener

755 Views

2 replies

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android (samsung galaxy siii) won't go past login screen

Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and have tried checking for a space after my user name (there isn't one) and dow...

Casual Listener

Hi,   I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all.   I have searched for fixes and&nbs...

David

Spotify Legend

3437 Views

9 replies

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The Android app is TERRIBLE!!!

Dear Spotify staff, I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better... My question is; can we see a update in the near future that solves all these bugs and ...

Regular

Dear Spotify staff,   I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better...   My question is; c...

neo-x

Community Legend

1417 Views

3 replies

3 likes

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Solved!! Spotify will not open

I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the top left corner, but it does nothing whe you push it...

Casual Listener

I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the t...

neo-x

Community Legend

1745 Views

3 replies

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**** Android app users, take action! -- here's how... ****

Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions: 1.) File a report with the Better Business Bureau -- many reports have al...

Roadie

Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions:   1.) File a ...

neo-x

Community Legend

3429 Views

37 replies

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Solved!! Transfer offline playlist from one android device to another?

Hi! I have bought a Dynavin system in my car with android. I have downloaded spotify, but I have some problems. My 3G modem is really bad, so I cant download offline playlist from it. And Wifi won't work. Therefore I was wondering if it's possible to...

Casual Listener

Hi!   I have bought a Dynavin system in my car with android. I have downloaded spotify, but I have some problems. My 3G modem is really bad, so I cant download offline playlist from it. And ...

NarreN92

Casual Listener

2364 Views

2 replies

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Solved!! Login issue.

Hello, I recently got spotify premium on my spotify account and tried to use it on my phone but I can't login!I got my spotify account using my facebook and therefor never got to choose a username. I can't login in using my email on my cell and I can...

Casual Listener

Hello, I recently got spotify premium on my spotify account and tried to use it on my phone but I can't login! I got my spotify account using my facebook and therefor never got to choose a usernam...

miltonc

Casual Listener

1980 Views

4 replies

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I CANT REMOVE STARRED TRACKS FROM MY MOBILE!!

help! Igot a song stuck on my starred playlist on my mobile (sgs3). The song does not show on the star playlist on my computer, only on my phone. If i try to unstar the song i does'nt disapeer. It just stays there and after a couple of seconds its st...

Newbie

help! Igot a song stuck on my starred playlist on my mobile (sgs3). The song does not show on the star playlist on my computer, only on my phone. If i try to unstar the song i does'nt disapeer. It ...

692 Views

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spotify starts on a white screen

The last version of spotify presents a white screen when start in my Galaxy Y Pro. Using version 0.4.07 all works ok. I tried uninstalling, rebooting, deleting spotify stuff in SD Card, reinstalling... but continue not working. Somebody has another s...

Newbie

The last version of spotify presents a white screen when start in my Galaxy Y Pro. Using version 0.4.07 all works ok. I tried uninstalling, rebooting, deleting spotify stuff in SD Card, reinstalling....

NarreN92

Casual Listener

1241 Views

1 replies

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Spotify rebooting Galaxy S2 when playing offline and connected to car via Bluetooth

Description When playing my offline playlists and connected to my car's stereo system via bluetooth, Spotify reboots my phone approximately every 30 minutes. What are the steps you took to get to the error/issue? Open Spotify on phone and play offlin...

Newbie

Description When playing my offline playlists and connected to my car's stereo system via bluetooth, Spotify reboots my phone approximately every 30 minutes.   What are the steps you took ...

522 Views

0 replies

0 likes

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Clicking sound at end of playlist

At the end of any given playlist my phone makes a random repeated clicking sound which is quite uncomfortable on the ears. This noise continues until I start a new song or exit Spotify . Anyone have any idea what this is about and how to make it stop...

Regular

At the end of any given playlist my phone makes a random repeated clicking sound which is quite uncomfortable on the ears.  This noise continues until I start a new song or exit Spotify . &...

darkfiber

Newbie

810 Views

1 replies

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Solved!! Offline playlists not syncing? Please come in here.

Of note: Several users have reported that theymanaged to resolve this issue by making more space available. Conversely, if you are experiencing issues, make sure you have enough free space. To report not being able to sync playlists stay here and rep...

Spotify Legend

Of note: Several users have reported that theymanaged to resolve this issue by making more space available. Conversely, if you are experiencing issues, make sure you have enough free space. &nbsp...

licenced

Community Legend

155220 Views

61 replies

4 likes

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