premium doesn't work

[linamarie]

i started testing the premium "mode" a few hours ago on my laptop. i thought that i could use this also on my mobile phone but it doesn't work. now my question: what do i have to do to use premium with my mobile phone ? or can i only use it with my laptop ? :s

[kbrooksc]

Hey there...premium should work on every device. I recommend trying a fresh logout and back in to see if this works. 

[linamarie]

i already tried it.. 😄 
my next problem is that i noticed that my premium generally doesn't work.. i can't use it offline, the quality is the same as with spotify free, etc.  heeeeeeeeeeeeelp ! 😄

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!