"you appear to be logging in to spotify from a different country "

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"you appear to be logging in to spotify from a different country "

user-removed
Not applicable
Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no further. Maybe it's because I downloaded Spotify in the USA for them. But I uninstall, cleared the cache, deleted files, reinstalled. But no luck. Any ideas? Frustrated!
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Re: "you appear to be logging in to spotify from a different country "

Peter__
Community Legend

@user-removed wrote:
Let me explain more clearly really three accounts involved . My USA premium account works perfectly. And, I have two friends I'm helping here in Guatemala. The first friend probably will want a Guatemalan account, so I'll make the change you recommend above. The second friends has a USA account. Will friend #2 be able to get ad-supported free stream in Guatemala via his USA account?

If the "second friend" is using Spotify free, then it will work "abroad" in Guatemala for 14 days before loosing access. After that period, changing country here to Guatemala is all they should need to do. Once they are back in the US, they should be able to change back (just do the reverse) easily. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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27 Replies

Re: "you appear to be logging in to spotify from a different country "

Josh
Community Legend

Hello!

 

Your profile country needs to match your IP location, you can change your country here.

Hope this helped :)


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Re: "you appear to be logging in to spotify from a different country "

user-removed
Not applicable
Thanks 77. But how does this work? I have a USA profile, and I travel/live in Guatemala without making any changes using my premium account.

Re: "you appear to be logging in to spotify from a different country "

Peter__
Community Legend

If you have premium @user-removed your account should work anywhere in the world. Would it be possible to grab a screenshot of the error? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: "you appear to be logging in to spotify from a different country "

user-removed
Not applicable
Let me explain more clearly really three accounts involved . My USA premium account works perfectly. And, I have two friends I'm helping here in Guatemala. The first friend probably will want a Guatemalan account, so I'll make the change you recommend above. The second friends has a USA account. Will friend #2 be able to get ad-supported free stream in Guatemala via his USA account?
Solution!

Re: "you appear to be logging in to spotify from a different country "

Peter__
Community Legend

@user-removed wrote:
Let me explain more clearly really three accounts involved . My USA premium account works perfectly. And, I have two friends I'm helping here in Guatemala. The first friend probably will want a Guatemalan account, so I'll make the change you recommend above. The second friends has a USA account. Will friend #2 be able to get ad-supported free stream in Guatemala via his USA account?

If the "second friend" is using Spotify free, then it will work "abroad" in Guatemala for 14 days before loosing access. After that period, changing country here to Guatemala is all they should need to do. Once they are back in the US, they should be able to change back (just do the reverse) easily. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: "you appear to be logging in to spotify from a different country "

user-removed
Not applicable
It's working now for me and my friends. I set the country to Guatemala on-line and uninstalled, clear cache, and other files, per instructions in the forum to reset. It works. Happy.

Re: "you appear to be logging in to spotify from a different country "

user-removed
Not applicable
And thank you!

Re: "you appear to be logging in to spotify from a different country "

Peter__
Community Legend

You are very welcome! 

 

I hope you and your friends enjoy your music! :) 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: "you appear to be logging in to spotify from a different country "

stumpluks
Casual Listener
Hi Spotify Team,

I also experiencing difficulties to logging in my account on Spotify. I'm using my tablet. I am from the Philippines but I'm here now on Abu Dhabi, United Arab Emirates. Please help me! It's killing me.. This is the only way of my comfortment here. Thanks for your quick reply. :-)
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