s4 android app for spotify not working

[andympgs]

Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?

[Peter__ · Accepted solution]

Hi @andympgs 🙂 

Just going to pop this over into the android section - probably the best place to get support 🙂 

Peter

[andympgs]

Thank you Peter

[Joe · Accepted solution]

@andympgs As a first step, could you please reinstall the app, following the steps in this post. If it still crashes, please post the information requested in the template in that post to help with troubleshooting. 

[andympgs]

I have tried reinstalling already vy didn't work

[Joe]

I'm not clear from your reply whether you followed the instructions I pointed you to or not and you certainly didn't post the additional information I asked for.

It's a bit hard to help someone who isn't prepared to cooperate at all so I suggest you use the online contact form to enlist the help of spotify support staff.