[spotify connect] between phone, laptop and desktop

[jcb0121]

Plan

Premium

Country

Korea

Device

Phone : Samsung galuxy s22

Operating System

Phone : Android 12

Desktop, Laptop : Windows 11

My Question or Issue

Hello.

My English is a bit poor. I'll try my best to make you understand. Please help me.

Group mode is the only reason I use Spotify.

But group mode only works on cell phones.

So I really need a 'connect' that can transfer the situation of the cell phone to the computer.

{A week ago}, my desktop and phone could connect to each other.

Desktop : ethernet

Phone : mobile data (without WIFI)

{Yesterday}, I turned on my laptop for the first time in a while. (I haven't used it for a year) The phone and laptop detected each other and 'connected'.

Laptop : WIFI in my house

{Now}, Phone and desktop no longer connect each other. 

Phone and laptop still connected.

Because I don't use laptop often, I want to go back to my original state even if I throw away my laptop.

How can I connect my phone and desktop again?

These are what I tried.

1) whatever everything on google.

update, uninstall, reinstall, offline mode, blabla

2) use another WIFI

I think my desktop cannot use WIFI. (and there is no another WIFI)

I try to use 'mobile hotspot tethering' but it failed.

I don't want to leave Spotify. Help me. 감사합니다.

[benny1231]

Me too !

[OscarDC]

Hey folks,

Thank you for keeping in contact and for the info shared.

We've received some reports of this same issue on Desktop users when using the Connect feature. This is now Under Investigation by the internal teams and we hope to get it resolved as soon as possible. 

Feel free to add your vote by hitting the "Thumbs up" button and subscribe to this thread to be aware of any updates. We appreciate your patience and understanding.

If you have any additional questions, don't hesitate to ask.