spotify saying wrong pw?

[user-removed]

i'm trying to upgrade but it just says "sorry wrong password!"

my case number is 01930631 btw

[Daniel]

Hi there! The team works very hard to get back to users as soon as possible (normally about 24hrs). Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Check your spam filter if you haven't seen the automated email from the team. Once you reply you'll hear back shortly.

[Grace]

Hey xmarcv, 

If you haven't received a reply still, try using a different browser window to see if that helps (if you're sure you're using the right password!).

[user-removed]

i tried their suggestions but it's not working, and it's taking out money for something i can't even use! ugh

[user-removed]

i'm doing this directly from the app itself.

[Daniel]

Have you tried resetting your password? You say you have a case number, have you replied to the email requesting an update?