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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Community Manager
  • Community Manager
  • 193 Views
  • 0 replies
  • 2 likes
  • 193 Views
  • 0 replies
  • 2 likes

Playback through ear pods

HiI have been listening to music through ear pods as set and connected through devises however in the last couple of days Spotify will no longer play through pods. It still say connected and it tell me its playing through them but it's not. It's play...

  • Newbie
  • Hi I have been listening to music through ear pods as set and connected through devises however in the last couple of days Spotify will no longer play through pods. It still say connected and it tel...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Spotify blank screen on Ubuntu

After installing spotify on ubuntu, tab opens to a blank screen and reminal gives the error libva error: va_getDriverName() failed with unknown libva error,driver_name=(null)

  • Visitor
  • After installing spotify on ubuntu, tab opens to a blank screen and reminal gives the error l ibva error: va_getDriverName() failed with unknown libva error,driver_name=(null)
  • Dynsdale
  • Newbie
  • 975 Views
  • 2 replies
  • 4 likes
  • 975 Views
  • 2 replies
  • 4 likes

How to Organize “Likes”?

Greetings! I have A question or An idea for improvement… QUESTION — Does anybody know how to easily organize all of your LIKES as categories? BACKGROUND — I’ve used Spotify for years, and I have thousands of custom playlists. I use Spotify APPs on iP...

  • Newbie
  • Greetings!  I have A question or An idea for improvement…   QUESTION — Does anybody know how to easily organize all of your LIKES as categories?    BACKGROUND — I’ve used Spot...
  • nadinedelvenus
  • Newbie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Can't scrobble to lastfm

Don't know why and what's happening but again my scrobbles on lastfm are not being update due to some error on Spotify end. Fix this

  • Casual Listener
  • Don't know why and what's happening but again my scrobbles on lastfm are not being update due to some error on Spotify end. Fix this
  • hans-jürgen
  • Roadie
  • 247 Views
  • 2 replies
  • 2 likes
  • 247 Views
  • 2 replies
  • 2 likes

"Hey Spotify" Not Working.

"Hey Spotify" is no longer working when I am Bluetooth connected to my car. I say "Hey Spotify", and nothing happens. I have verified that Spotify DOES have microphone permission, and I have updated to the most recent version. Additionally, when usin...

  • Visitor
  • "Hey Spotify" is no longer working when I am Bluetooth connected to my car. I say "Hey Spotify", and nothing happens. I have verified that Spotify DOES have microphone permission, and I have updated ...
  • 261 Views
  • 0 replies
  • 2 likes
  • 261 Views
  • 0 replies
  • 2 likes

I Accidentally RSVP-ed

I got invited to my first "live audio experience" via email. It had a button on the bottom that said 'RSVP', and I clicked it, thinking I would get the choice of saying 'yes' or 'no' to being there. Apparently clicking that button confirms that you'r...

  • Visitor
  • I got invited to my first "live audio experience" via email. It had a button on the bottom that said 'RSVP', and I clicked it, thinking I would get the choice of saying 'yes' or 'no' to being there. ...
  • dinomight
  • Spotify Star
  • 872 Views
  • 2 replies
  • 1 likes
  • 872 Views
  • 2 replies
  • 1 likes

How do I remove the stupid "ROAD" "Let's go" button?

Hello folks. I have this confusing issue I can't seem to find any info on: How do I remove the stupid "ROAD" "Let's go" button? For some reason, I can't find anything about this either on Google or on Spotify support pages. Nobody in the whole world ...

  • Newbie
  • Hello folks. I have this confusing issue I can't seem to find any info on:   How do I remove the stupid "ROAD" "Let's go" button? For some reason, I can't find anything about this either on Go...
  • dinomight
  • Spotify Star
  • 203 Views
  • 1 replies
  • 1 likes
  • 203 Views
  • 1 replies
  • 1 likes

“Enhance Playlists” feedback

I really like the playlist enhancement feature in the Spotify app. One suggestion…. In the likes songs playlist, suggested tracks should not be included from genres like white noise. I listen to white noise while I sleep, and as a result, my enhanced...

  • Newbie
  • I really like the playlist enhancement feature in the Spotify app. One suggestion….   In the likes songs playlist, suggested tracks should not be included from genres like white noise.  ...
  • 122 Views
  • 0 replies
  • 2 likes
  • 122 Views
  • 0 replies
  • 2 likes

Cambridge MINX dos not work anymore with spotify connect

Cambridge MINX dos not work anymore with spotify connect, the mainx says "spotify not logged in" I must restart the router and then it works, for one time. Much irritating! Solution?

  • Casual Listener
  • Cambridge MINX dos not work anymore with spotify connect, the mainx says "spotify not logged in" I must restart the router and then it works, for one time. Much irritating! Solution?
  • edjepetjes1965
  • Casual Listener
  • 464 Views
  • 4 replies
  • 2 likes
  • 464 Views
  • 4 replies
  • 2 likes

Playlist

Spotify keeps adding songs to my playlist. I don’t want this- how can I keep my playlist the way I made it?

  • Casual Listener
  • Spotify keeps adding songs to my playlist. I don’t want this- how can I keep my playlist the way I made it?
  • Margin1223
  • Newbie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Filtering our episodes of podcasts that have 1 or 2 mins left

Hi there, I'm listening to a podcast and, at the end of every episode, there is a credits section about 1 or 2 mins long that is repeated at the end of every episode. The problem is that Spotify is showing these as unfinished episodes and I can't fil...

  • Visitor
  • Hi there,    I'm listening to a podcast and, at the end of every episode, there is a credits section about 1 or 2 mins long that is repeated at the end of every episode.   The prob...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

abonnemnet premium et impossible d'écouter sans réseau

Bonjour à tous,Nous avons un abonnement duo premium.Ma fille n'arrive pas à écouter de la musique si elle n'est pas sur le wifi ou sur la 4G. Comment faire ? J'ai aussi une autre question , le mode lecture aléatoire ne fonctionne pas, les musiques se...

  • Visitor
  • Bonjour à tous, Nous avons un abonnement duo premium. Ma fille n'arrive pas à écouter de la musique si elle n'est pas sur le wifi ou sur la 4G.  Comment faire ?  J'ai aussi une autre qu...
  • 100 Views
  • 0 replies
  • 1 likes
  • 100 Views
  • 0 replies
  • 1 likes

Same songs playing from favorites, even on shuffle

I play from my "liked songs", on shuffle, frequently. But lately, all I hear is the same songs in the same sequence, every time 8 start playing. It's getting tiresome and although I've been a premium member since the 9nset of Spotify, I'm thinking di...

  • Casual Listener
  • I play from my "liked songs", on shuffle, frequently. But lately, all I hear is the same songs in the same sequence, every time 8 start playing. It's getting tiresome and although I've been a premium...
  • Harpman59
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Pa3 sound quality for Spotify Premium

Hola a todos. Quiero saber exactamente cual es la calidad de audio en kbps siendo usuario Premium que obtendré con mi Playstation3. La uso via cable multiconector con fichas rca a un amplificador analógico de excelente calidad. Me han dicho que el má...

  • Regular
  • Hola a todos. Quiero saber exactamente cual es la calidad de audio en kbps siendo usuario Premium que obtendré con mi Playstation3. La uso via cable multiconector con fichas rca a un amplificador ana...
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

Complicated

From personal experience i find the app complicated, it’s not the most user friendly. there are a few issues that really ruin the experience for me. One that i have found annoying is that looking at album songs. If I don’t have premium I am unable to...

  • Visitor
  • From personal experience i find the app complicated, it’s not the most user friendly.  there are a few issues that really ruin the experience for me. One that i have found annoying is that looki...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Spotify has removed Local Files

I had about 2000 or so local files, which up until last week were showing and playing fine on Spotify. Now when I go to the local files option, it doesn't display anything. Not even greyed out songs. I can't find these local files on my computer, but...

  • Casual Listener
  • I had about 2000 or so local files, which up until last week were showing and playing fine on Spotify.  Now when I go to the local files option, it doesn't display anything. Not even greyed out...
  • 103 Views
  • 0 replies
  • 1 likes
  • 103 Views
  • 0 replies
  • 1 likes

Friend says I should listen to a song/band/album

Check out this idea I had for that common moment when somebody recommends music to you - I truly think this would be useful and easy to implement feature. What do you think? https://community.spotify.com/t5/Idea-Submissions/Mobile-Playlists-Playlist-...

  • Casual Listener
  • Check out this idea I had for that common moment when somebody recommends music to you - I truly think this would be useful and easy to implement feature.  What do you think?  https://comm...
  • TheRealNeil
  • Casual Listener
  • 192 Views
  • 3 replies
  • 1 likes
  • 192 Views
  • 3 replies
  • 1 likes

Spotify free on SkyQ

I have Spotify free on SkyQ For the last three days when I go to Spotify first thing each day I get a black screen with a white square saying something went wrong with a green tab saying try again but this does not work. I have contacted sky and we t...

  • Newbie
  • I have Spotify free on SkyQ   For the last three days when I go to Spotify first thing each day I get a black screen with a white square saying something went wrong with a green tab saying try a...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Listening history: what was playing at exact date & time

Hey!Bit of a long shot, but is there any way I can find out what song was playing at an exact date & time?Through listening history I can see everything I played on the date, but I wondered if there's any way to beore specific?I'm trying to work out ...

  • Visitor
  • Hey! Bit of a long shot, but is there any way I can find out what song was playing at an exact date & time? Through listening history I can see everything I played on the date, but I wondered i...
  • 191 Views
  • 0 replies
  • 2 likes
  • 191 Views
  • 0 replies
  • 2 likes

Problem Spotify Connect

Hello Everybody Here's my Problem:I've connected my IPhone via Spotify Connect to my HEOS 5 and my Denon Receiver AVR-X1400H (both support the Connect Feature, and have done it in the Past)But everytime someone call me, the music quit and start playi...

  • Regular
  • Hello Everybody   Here's my Problem: I've connected my IPhone via Spotify Connect to my HEOS 5 and my Denon Receiver AVR-X1400H (both support the Connect Feature, and have done it in the Past...
  • flintan84
  • Casual Listener
  • 625 Views
  • 8 replies
  • 0 likes
  • 625 Views
  • 8 replies
  • 0 likes