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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2840 Views
  • 0 replies
  • 4 likes
  • 2840 Views
  • 0 replies
  • 4 likes

Spotify App - Mac Laptop - Apple Airport Express

Hi,Using the the Spotify App on Mac laptop and want to stream to stereo using Apple Airport Express.The info says that I can use Spotify Connect, but the small device icon in the lower right, when clicked,just says "Learn More?". There's info about u...

  • Newbie
  • Hi, Using the the Spotify App on Mac laptop and want to stream to stereo using Apple Airport Express. The info says that I can use Spotify Connect, but the small device icon in the lower right, whe...
  • 455 Views
  • 0 replies
  • 1 likes
  • 455 Views
  • 0 replies
  • 1 likes

Cant play songs, (all songs greyed out/Content not available)

I'm using Spotify app on windows 10 PC, downloaded the app from the web site. all of a sudden today I cannot play all the songs that I used to listen all the time.tried reinstalling the app, didn't work, how do I fix this.

  • Visitor
  • I'm using Spotify app on windows 10 PC, downloaded the app from the web site. all of a sudden today I cannot play all the songs that I used to listen all the time. tried reinstalling the app, didn't...
  • Fencible
  • Casual Listener
  • 859 Views
  • 3 replies
  • 6 likes
  • App & Features
  • 859 Views
  • 3 replies
  • 6 likes

can we get delete history or recent searches ?

Can we get a feature to remove recent searches or jump back in from artist we listen to one song of?

  • Music Fan
  • Can we get a feature to remove recent searches or jump back in from artist we listen to one song of?
  • 269 Views
  • 0 replies
  • 1 likes
  • 269 Views
  • 0 replies
  • 1 likes

Playlist getting deleted

Does anyone know why one of my playlists keeps getting taken down/removed? It says it went against guidelines but i dont know how or what violation i had

  • Newbie
  • Does anyone know why one of my playlists keeps getting taken down/removed? It says it went against guidelines but i dont know how or what violation i had
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Fan Editable Lyrics

I’ve thought of a program where the fans could potentially help Spotify and also their favorite bands. By getting put into a Spotify program to put in lyrics of songs, and if there is lyrics already but aren’t synced up, then they can sync them up. I...

  • Casual Listener
  • I’ve thought of a program where the fans could potentially help Spotify and also their favorite bands. By getting put into a Spotify program to put in lyrics of songs, and if there is lyrics already ...
  • JosephVonOrgell
  • Casual Listener
  • 759 Views
  • 3 replies
  • 5 likes
  • App & Features
  • 759 Views
  • 3 replies
  • 5 likes

Out of service, long term

I have been a premium member of spotify for 5 years and up until now, my downloaded stuff would play while I sailed overseas. Just recently it starting acting different. When I leave an area of service, the music remains on my playlist, but becomes u...

  • Visitor
  • I have been a premium member of spotify for 5 years and up until now, my downloaded stuff would play while I sailed overseas. Just recently it starting acting different. When I leave an area of servi...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Shared playlists

Shared playlists is not workning. My freind can see my playlist but not reorder songs.I have done after intro on link https://support.spotify.com/se/article/collaborative-playlists/My adress:**bleep**

  • Newbie
  •   Shared playlists is not workning. My freind can see my playlist but not reorder songs. I have done after intro on link  https://support.spotify.com/se/article/collaborative-playlis...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

can't wait for lossless anymore. started using apple music

Any news on Spotify lossless? After Spotify has failed to deliver lossless audio I decided to soft-switch to Apple Music. I saw soft because I still plan on using Spotify to discover artists and I have a 10 year history of playlists and songs saved i...

  • Music Fan
  • Any news on Spotify lossless?   After Spotify has failed to deliver lossless audio I decided to soft-switch to Apple Music. I saw soft because I still plan on using Spotify to discover artists...
  • FerruzAXP
  • Newbie
  • 637 Views
  • 1 replies
  • 5 likes
  • 637 Views
  • 1 replies
  • 5 likes

The recent updates weaknesses

I just want to know what’s wrong with the guys who made the latest updates: I want to make clear that I absolutely love the aesthetic aspects, hands down all I see is flames.But as an assiduous user, on a practical level , along this last year I’ve b...

  • Visitor
  • I just want to know what’s wrong with the guys who made the latest updates:  I want to make clear that I absolutely love the aesthetic aspects, hands down all I see is flames. But as an assidu...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

App changes

I'm not exactly excited about the recent changes to this app. There are several reasons why the dev team needs to stop movement forward and fix the existing problems. The search for a song goes straight to playing instead of being able to choose the ...

  • Visitor
  • I'm not exactly excited about the recent changes to this app. There are several reasons why the dev team needs to stop movement forward and fix the existing problems.  The search for a song goe...
  • 153 Views
  • 0 replies
  • 1 likes
  • 153 Views
  • 0 replies
  • 1 likes

DUO plan and student plan combo

I'm a college student, and I share a singular music account with my sister. I already pay as a student account, but I wanted to know if I could somehow do duo+student because I still would like to pay the lesser fee and use the HULU service. Unless t...

  • Visitor
  • I'm a college student, and I share a singular music account with my sister. I already pay as a student account, but I wanted to know if I could somehow do duo+student because I still would like to pa...
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes

Bug on ios with siri and the song radio function after every app-update

After every auto-update the problem apair.When starting song with Siri the song will start playing. But there is no next song. The function song radio is not working. The only solution for me is to reinstall the app.. I hope for a fix soon.Running on...

  • Visitor
  • After every auto-update the problem apair. When starting song with Siri the song will start playing. But there is no next song. The function song radio is not working. The only solution for me is to...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Bug report: Song play count statistics are overlapping with multiple songs

Hi, It seems that songs 2step, 2step (feat. Antytila) and 2step (feat. Ellinoora) by Ed Sheeran share the same play count (55 681 812 at the time of writing) which originates from the original 2step version. Interestingly the song 2step (feat. Lil Ba...

  • Newbie
  • Hi,   It seems that songs 2step, 2step (feat. Antytila) and 2step (feat. Ellinoora) by Ed Sheeran share the same play count (55 681 812 at the time of writing) which originates from the origin...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Lyrics not synched anymore after update

Hi all, has anyone else the problem that lyrics aren’t synched anymore after the latest update? There’s also some kind of turquoise frame around the lyrics. thanks in advance

  • Visitor
  • Hi all,   has anyone else the problem that lyrics aren’t synched anymore after the latest update? There’s also some kind of turquoise frame around the lyrics.   thanks in advance  
  • 570 Views
  • 0 replies
  • 1 likes
  • 570 Views
  • 0 replies
  • 1 likes

Config

Buen día, mi cuenta premium duo solo se puede escuchar en un dispositivo a la vez. Pudieran ayudarme en como hacerlo en dos diferentes, gracias

  • Visitor
  • Buen día, mi cuenta premium duo solo se puede escuchar en un dispositivo a la vez. Pudieran ayudarme en como hacerlo en dos diferentes, gracias 
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Bitrate

Hello community. I have an Android phone and downloaded premium membership albums on to my Redmi 8 phone. I use Bluetooth connection to stream music on to my Cambridge audio amplifier. My question is at what bitrate does my music play. Does the bitra...

  • Casual Listener
  • Hello community. I have an Android phone and downloaded premium membership albums on to my Redmi 8 phone. I use Bluetooth connection to stream music on to my Cambridge audio amplifier.  My quest...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Student Subscription

Hello! I've been a college student since fall 2018, and hadn't realized I was supposed to update my student ID once a year. I've paid full price for the last 3 years while being a student. Someone told me I could get a refund, but I'm not sure if thi...

  • Visitor
  • Hello! I've been a college student since fall 2018, and hadn't realized I was supposed to update my student ID once a year. I've paid full price for the last 3 years while being a student. Someone to...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Unwanted playlist

My Spotify keeps switching to a playlist I never heard of or even used. After about 30 seconds of my song it switches to elevator music. What can I do

  • Visitor
  • My Spotify keeps switching to a playlist I never heard of or even used.  After about 30 seconds of my song it switches to elevator music. What can I do
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
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Incorrect lyrics on Spotify, Correct ones on Musixmatch

Saturday Night by the Bay City Rollers has the correct lyrics on musixmatch, where I tried to report it first, but it appears there’s no issue. Spotify however, has completely different ones. Not sure what’s going on or if it’s just me.

  • Casual Listener
  • Saturday Night by the Bay City Rollers has the correct lyrics on musixmatch, where I tried to report it first, but it appears there’s no issue. Spotify however, has completely different ones. Not sur...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes