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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2572 Views
  • 0 replies
  • 3 likes
  • 2572 Views
  • 0 replies
  • 3 likes

Incorrect lyrics on Spotify, Correct ones on Musixmatch

Saturday Night by the Bay City Rollers has the correct lyrics on musixmatch, where I tried to report it first, but it appears there’s no issue. Spotify however, has completely different ones. Not sure what’s going on or if it’s just me.

  • Casual Listener
  • Saturday Night by the Bay City Rollers has the correct lyrics on musixmatch, where I tried to report it first, but it appears there’s no issue. Spotify however, has completely different ones. Not sur...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

My account has connection issue

Even though my network is at its best Spotify has connection issue. This problem is only with mobile network not wifi.

  • Visitor
  • Even though my network is at its best Spotify has connection issue. This problem is only with mobile network not wifi.  
  • 149 Views
  • 0 replies
  • 1 likes
  • 149 Views
  • 0 replies
  • 1 likes

What Happened?

Spotify used to be amazing. I was subbed to the service since 2014 across 2 accounts (I originally had an account signed in with Facebook and had to delete it and signed up with my regular email.)I remember when Spotify had modular addon features, wh...

  • Newbie
  • Spotify used to be amazing. I was subbed to the service since 2014 across 2 accounts (I originally had an account signed in with Facebook and had to delete it and signed up with my regular email.) ...
  • mikkoantero
  • Gig Goer
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes

When i try to delete a song from my playlist it comes back

I made a playlist on my fathers account a while back when i used his. Now that i have my own premium I made the playlist i was using public, so I could still add songs to it. There are people that put songs in my playlist just to advertise themselves...

  • Newbie
  • I made a playlist on my fathers account a while back when i used his. Now that i have my own premium I made the playlist i was using public, so I could still add songs to it. There are people that pu...
  • mikkoantero
  • Gig Goer
  • 588 Views
  • 1 replies
  • 0 likes
  • Help
  • 588 Views
  • 1 replies
  • 0 likes

Is there an ability to duplicate playlists?

I listen to a playlist that isn’t mine and I was wondering if there was an easy way to duplicate the playlist and make it my own ad a separate playlist.

  • Visitor
  • I listen to a playlist that isn’t mine and I was wondering if there was an easy way to duplicate the playlist and make it my own ad a separate playlist. 
  • SolvKat
  • Regular
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

toggling off feedback sounds changes the sound

I dont get what exactly this setting does but it completely changes the sound for better or worse can anyone tell me if its only me

  • Casual Listener
  • I dont get what exactly this setting does but it completely changes the sound for better or worse can anyone tell me if its only me
  • 192 Views
  • 0 replies
  • 1 likes
  • 192 Views
  • 0 replies
  • 1 likes

Tube like reverby sound on iphone spotify gone when i removed some applications

I had the audio normalization off and the sound quality very high to get the perfect signal but i had this swirling live like sound but i removed some applications and now it sounds boring and correct... what may have been the app that caused that be...

  • Casual Listener
  • I had the audio normalization off and the sound quality very high to get the perfect signal but i had this swirling live like sound but i removed some applications and now it sounds boring and correc...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Spotify Communication

Please release a statement as to every current issue that is happening with your app and an ETA on when they will be fixed...It is almost unusable to many people as has been mentioned in many forums, reddits etc...you must be aware of this throng of ...

  • Newbie
  • Please release a statement as to every current issue that is happening with your app and an ETA on when they will be fixed...It is almost unusable to many people as has been mentioned in many forums,...
  • Henryjohn
  • Visitor
  • 1125 Views
  • 2 replies
  • 0 likes
  • bluetooth
    communication
    Complaints
    Interface
    liked songs
    Load Times
    Mini player
    pause
    Play
    Playback issues
    Playbar
    skipping
    UI
    Unusuable
  • 1125 Views
  • 2 replies
  • 0 likes

Local Files with Foreign Characters (Non-English) Not Showing in Library

I have lots of Japanese music with Japanese characters and German music. When I search in hiragana, katakana, kanji, and in German (umlauts), for example, I cannot find the associated songs in my library even though I can go through the library on my...

  • Newbie
  • I have lots of Japanese music with Japanese characters and German music. When I search in hiragana, katakana, kanji, and in German (umlauts), for example, I cannot find the associated songs in my lib...
  • 286 Views
  • 0 replies
  • 0 likes
  • Foreign Characters
    local files
  • 286 Views
  • 0 replies
  • 0 likes

Spotify car bluetooth issues

When i am connected in my car ill skip a song n my ios iphone lock screen wakes everytime. Anyone know how to have this from happening? I even have notifications off

  • Casual Listener
  • When i am connected in my car ill skip a song n my ios iphone lock screen wakes everytime. Anyone know how to have this from happening? I even have notifications off
  • 163 Views
  • 0 replies
  • 1 likes
  • 163 Views
  • 0 replies
  • 1 likes

Downloaded song played when online?

I don't know where to ask this question. I am a new user to spotify. My question is, if I download a song at "High" quality setting, then go to stream that song at the "Highest" quality setting, does the app stream the song from the internet or does ...

  • Visitor
  • I don't know where to ask this question. I am a new user to spotify. My question is, if I download a song at "High" quality setting, then go to stream that song at the "Highest" quality setting, does...
  • 165 Views
  • 0 replies
  • 1 likes
  • 165 Views
  • 0 replies
  • 1 likes

Play liked marked songs from library through Siri

Does anybody know WHY Siri doesn’t understand how to play liked songs of library? it’s easy for him to understand and tell to Spotify when is an specific song, but how to do with favorite songs??

  • Newbie
  • Does anybody know WHY Siri doesn’t understand how to play liked songs of library?  it’s easy for him to understand and tell to Spotify when is an specific song, but how to do with favorite song...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

At least a notification of some sort when student plan is about to downgrade/sidegrade

My student verification ended after a year as intended, but instead of getting a proper heads up, my app tells me I've been downgraded to freemium. That's a minor nuisance, but when I checked the subscription, the app said I was on the 10,99 plan. So...

  • Casual Listener
  • My student verification ended after a year as intended, but instead of getting a proper heads up, my app tells me I've been downgraded to freemium. That's a minor nuisance, but when I checked the sub...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

spotify duo

I had my own account, my husband got the duo account, my son signed me in with facebook, (to try to get the duo) I don't think my other account was set up that way and it isn't linking, its acting like a new account. I am trying to get the duo thru t...

  • Visitor
  • I had my own account, my husband got the duo account, my son signed me in with  facebook, (to try to get the duo) I don't think my other account was set up that way and it isn't linking, its ac...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Share Song without Its Playlist Info

I've noticed when you share a song - in particular, through iPhone Messenger, it will append the URL for the associated playlist where it lives. If you were to open the song directly within the App first, and then share, it doesn't include the playli...

  • Newbie
  • I've noticed when you share a song - in particular, through iPhone Messenger, it will append the URL for the associated playlist where it lives. If you were to open the song directly within the App f...
  • 271 Views
  • 0 replies
  • 1 likes
  • Playlists
    sharing
  • 271 Views
  • 0 replies
  • 1 likes

Why blocking icon for a song does not exist?

Previously, next to the like icon, we could block a song to be played in the future! However, currently, it is disappeared from my Spotify. Both on my android and Windows. Any idea? Here:https://support.spotify.com/ca-en/article/improve-playlists-mad...

  • Newbie
  • Previously, next to the like icon, we could block a song to be played in the future! However, currently, it is disappeared from my Spotify. Both on my android and Windows. Any idea?   Here: h...
  • 273 Views
  • 0 replies
  • 2 likes
  • dislike
    features
    like
  • 273 Views
  • 0 replies
  • 2 likes

Premium Familly

Aktywawałem plan Familly co zrobic zeby kazdy sluchal oddzielnie muzyki na swoim urzadzeniu?

  • Visitor
  • Aktywawałem plan Familly co zrobic zeby kazdy sluchal oddzielnie muzyki na swoim urzadzeniu?
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Duo to Family

I’m currently signed up for Duo. Can I change that to family? I want to add my husband and son, but I need to keep mine and my daughters libraries.

  • Visitor
  • I’m currently signed up for Duo. Can I change that to family?  I want to add my husband and son, but I need to keep mine and my daughters libraries. 
  • Ximzend
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

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  • Casual Listener
  • -
  • 2763 Views
  • 0 replies
  • 0 likes
  • 2763 Views
  • 0 replies
  • 0 likes

Man, you guys really care about UX. Really loving the find more button on my playlist

I don’t know of the processes there at Spotify, but I hope y’all can see this. I have/had a late-night coding session and today I felt like curating a new playlist. I really love the find more feature. I have always highly regarded your algorithms as...

  • Casual Listener
  • I don’t know of the processes there at Spotify, but I hope y’all can see this. I have/had a late-night coding session and today I felt like curating a new playlist. I  really love the find more ...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes