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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 828 Views
  • 0 replies
  • 2 likes
  • 828 Views
  • 0 replies
  • 2 likes

Never update this app.

I haven't updated all year either the desktop or iphone apps and it seems like I am saving myself a lot of headache and annoyance. Why Spotify forces such drastic and pointless on its users is beyond me. It should really mold to the user. If a user d...

  • Gig Goer
  • I haven't updated all year either the desktop or iphone apps and it seems like I am saving myself a lot of headache and annoyance. Why Spotify forces such drastic and pointless on its users is beyond...
  • fumikimkim
  • Roadie
  • 545 Views
  • 1 replies
  • 1 likes
  • 545 Views
  • 1 replies
  • 1 likes

Automatisk uppspelning

Trots att jag har stängt av den automatiska uppspelningen envisas Spotify med att lägga till egna låtar vid uppspelning. "Något" irriterande

  • Visitor
  • Trots att jag har stängt av den automatiska uppspelningen envisas Spotify med att lägga till egna låtar vid uppspelning. "Något" irriterande
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Incorrect number

HeyI have my old premium account of spotify.After update i can't get that account.I linked that account with my number.It is showing Incorrect number..after added the correct country code and correct number

  • Visitor
  • Hey I have my old premium account of spotify. After update i can't get that account. I linked that account with my number. It is showing Incorrect number..after added the correct country code and...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Switching from a duo account to a family account that's been started by another family member

I am currently paying for two plans and have been doing this for around two years now because I haven't figured out how to switch my account over from the premium duo that I am paying for - to a family account that my brother is paying for (that I am...

  • Visitor
  • I am currently paying for two plans and have been doing this for around two years now because I haven't figured out how to switch my account over from the premium duo that I am paying for - to a fami...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Play button

The play button used to play a random song whenever you touched it in a playlist, if suffle is on . Now that just works if the song you were listening is not from that playlist so i have to play a song in other playlist to reroll the song, select one...

  • Newbie
  • The play button used to play a random song whenever you touched it in a playlist, if  suffle is on . Now that just works if the song you were listening is not from that playlist so i have to pla...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Artist Mixes

Can We Help the Update the Artist Mixes Including K-Pop (Girl & Boy Group & K-Pop Artists), (Ex. G-IDLE, IVE, ITZY and More) Pop, and Dance Pop Artist, Thanks  

Screenshot_20230816-062707_Spotify.jpg Screenshot_20230816-062714_Spotify.jpg
  • Regular
  • Can We Help the Update the Artist Mixes Including K-Pop (Girl & Boy Group & K-Pop Artists), (Ex. G-IDLE, IVE, ITZY and More) Pop, and Dance Pop Artist, Thanks    
  • Lotus69
  • Casual Listener
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Account update

hello Spotify how do I change credit cards for automatic payments in the app? There’s no icon or anything to push to change to update to a different card number.Thanks

  • Visitor
  • hello Spotify  how do I change credit cards for automatic payments in the app?  There’s no icon or anything to push to change to update to a different card number. Thanks
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
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Probably the weirdest problem you will see.

Basically I encountered this problem only today, Spotify unexpectedly stopped working properly, by that I mean that it shows I am in offline mode, yet I can still play my songs by skipping or either by using my phone, also the adds show up as well. T...

  • Newbie
  • Basically I encountered this problem only today, Spotify unexpectedly stopped working properly, by that I mean that it shows I am in offline mode, yet I can still play my songs by skipping or either ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Playing even when music isn't

Anyone else having an issue where Spotify just plays silence after a song finishes and the second counter keeps going. It's happened a few times today. I keep thinking it's stopped then open it to find I'm listening to the 12th minute of a 3 minute s...

Screenshot_20230815-195010.png
  • Newbie
  • Anyone else having an issue where Spotify just plays silence after a song finishes and the second counter keeps going. It's happened a few times today. I keep thinking it's stopped then open it to fi...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Smart Shuffle is annoying

Why is there no option to disable smart shuffle in settings? It is so frustrating to have to hit the shuffle button so many times just to get your music in the order that you want. I’m not sure why there isn’t an option to disable it or just a differ...

  • Newbie
  • Why is there no option to disable smart shuffle in settings? It is so frustrating to have to hit the shuffle button so many times just to get your music in the order that you want. I’m not sure why t...
  • stefan137
  • Regular
  • 2158 Views
  • 4 replies
  • 45 likes
  • 2158 Views
  • 4 replies
  • 45 likes

Need help fixing this issue with music pausing by itself ***(Solved/Solution)***

I saw a few posts about this already where Spotify decides to randomly pause itself every 30-60 seconds. For context I run on iOS. I have followed all the steps I have read to fix it involving removing all logged into devices, logging out and logging...

  • Newbie
  • I saw a few posts about this already where Spotify decides to randomly pause itself every 30-60 seconds. For context I run on iOS. I have followed all the steps I have read to fix it involving removi...
  • 512 Views
  • 0 replies
  • 1 likes
  • 512 Views
  • 0 replies
  • 1 likes

Can't Login with Password on Phone

I can't loging to Spotify using password. Everytime it displays that I'm entering the incorrect password and so I always love in throught the email. I've tried setting up the new passwords as well but still it keeps showing incorrect password when lo...

  • Visitor
  • I can't loging to Spotify using password. Everytime it displays that I'm entering the incorrect password and so I always love in throught the email. I've tried setting up the new passwords as well bu...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

How do I move folders out of subfolders in Spotify

By mistake I moved my folder (drag and dropped it) into another folder. I needto get that now sub-folder back up a level to its original position. How do I move a sub-folder up a level to join the other regular folder level?

  • Casual Listener
  • By mistake I moved my folder (drag and dropped it) into another folder.  I need to get that now sub-folder back up a level to its original position. How do I move a sub-folder up a level to joi...
  • Chris01708
  • Visitor
  • 719 Views
  • 4 replies
  • 5 likes
  • 719 Views
  • 4 replies
  • 5 likes

Release Radar - Alonestar/Jethro Sheeran

Week after week the top song on my Release Radar is another remix of Raise Them Up from Alonestar/Jethro Sheeran. I have blocked him manually on the mobile app, so the song does not play anymore, but still it appears on my Release Radar. Even after I...

  • Casual Listener
  • Week after week the top song on my Release Radar is another remix of Raise Them Up from Alonestar/Jethro Sheeran. I have blocked him manually on the mobile app, so the song does not play anymore, but...
  • freyzor
  • Newbie
  • 334 Views
  • 1 replies
  • 3 likes
  • 334 Views
  • 1 replies
  • 3 likes

Speaker Connections not showing suddenly

I've a fairly well connected smart home and suddenly a bunch of devices aren't showing in the spotify connect list1 x sonos play 15 x Google nest audio (2 pairs and a single)1 x chromecastSpotify apps are up to date, speaker firmware is up to date, r...

  • Newbie
  • I've a fairly well connected smart home and suddenly a bunch of devices aren't showing in the spotify connect list 1 x sonos play 1 5 x Google nest audio (2 pairs and a single) 1 x chromecast ...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Shuffle two playlists into queue

Over the years the spotify service has become worse and worse thus becoming more expensive.In the past it was possible to shuffle two or more playlists into the queue by playing the folder that they were located in. This seemed like an unintentional ...

  • Newbie
  • Over the years the spotify service has become worse and worse thus becoming more expensive. In the past it was possible to shuffle two or more playlists into the queue by playing the folder that t...
  • 190 Views
  • 0 replies
  • 1 likes
  • 190 Views
  • 0 replies
  • 1 likes

Iframe api doesn't play since some days

Since some days my iframe player is not working.I embedded a pause and play functionality.But since some days the play(); function doesn't work on the api. There's a message 'encrypted media access has been blocked...'.The play(); and pause(); functi...

  • Newbie
  • Since some days my iframe player is not working. I embedded a pause and play functionality. But since some days the play(); function doesn't work on the api.   There's a message 'encrypted m...
  • Trikto
  • Casual Listener
  • 537 Views
  • 2 replies
  • 2 likes
  • api
    iframe
    javascript
  • 537 Views
  • 2 replies
  • 2 likes

Spotify DJ not available

Hi Help please! I have a premium account, and for some reason I don't have the DJ feature.Even other people on my family account has it available, but I don't (as the main member) I live in South Africa. Any ideas? CheersG

  • Casual Listener
  • Hi   Help please!   I have a premium account, and for some reason I don't have the DJ feature. Even other people on my family account has it available, but I don't (as the main member)...
  • 171 Views
  • 0 replies
  • 1 likes
  • 171 Views
  • 0 replies
  • 1 likes

why are songs disappearing on shared playlist spotify when adding a new one

Me and a couple friends started a collaborated playlist and they started deleting whenever you added a new one and its very frustrating.

  • Visitor
  • Me and a couple friends started a collaborated playlist and they started deleting whenever you added a new one and its very frustrating.
  • 177 Views
  • 0 replies
  • 1 likes
  • 177 Views
  • 0 replies
  • 1 likes

Blend

My fiend can add songs in our blend, but I cannot. Any ideas?

  • Newbie
  • My fiend can add songs in our blend, but I cannot. Any ideas?
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes