Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3406 Views

0 replies

4 likes

  • 3406 Views
  • 0 replies
  • 4 likes

My account is used by someone (from Tesla)

Hi,I had rented a Tesla car and added the Spotify Premium for this car (just for 1 month).After I've left the car at his owner, my account is being used by someone. I was trying to logout from this account with all sessions, but still it does not hel...

Newbie

Hi, I had rented a Tesla car and added the Spotify Premium for this car (just for 1 month). After I've left the car at his owner, my account is being used by someone. I was trying to logout from th...

kaworu_bloodpaw

Roadie

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Solved!! can i save my daily mix?

can i save my daily mix? it is updated every time the mixes are updated

Newbie

can i save my daily mix? it is updated every time the mixes are updated

CJaySee

Visitor

16142 Views

3 replies

0 likes

App & Features
  • 16142 Views
  • 3 replies
  • 0 likes

how can i add my spotify page to google search?

hi, how can i add my spotify page to google search? google bot not show my spotify public page...

Newbie

hi,    how can i add my spotify page to google search?   google bot not show my spotify public page... 

Prague

Community Legend

2247 Views

1 replies

2 likes

  • 2247 Views
  • 1 replies
  • 2 likes

Czy playlista zapisuje sie po zakończeniu z planu premium?

Mam pytanie czy po zrezygnowaniu z planu premium playlista którą zapisałam będzie nadal jako zapisaną i nadal będę mogła słuchać w trybie Offline? Polish Z góry dziękuje i licze na szybką odpowiedź☺

Casual Listener

Mam pytanie czy po zrezygnowaniu z planu premium playlista którą zapisałam będzie nadal jako zapisaną i nadal będę mogła słuchać w trybie Offline?  Polish   Z góry dziękuje i licze n...

Klarina_

Casual Listener

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

New Desktop Interface

I use Spotify as a fitness instructor and find this new interface extremely difficult to use. One folder was moved into another and I can’t undo this change. The ordering of playlists is difficult. And creating a new playlist is so challenging now as...

Newbie

I use Spotify as a fitness instructor and find this new interface extremely difficult to use. One folder was moved into another and I can’t undo this change. The ordering of playlists is difficult. A...

kaworu_bloodpaw

Roadie

356 Views

1 replies

1 likes

  • 356 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo descargar musica y tengo cuenta premium

Hola buenas noches, alguien me puede ayudar. He intentado descargar música y me sale "descubriste una función premium" a verdad no entiendo yo tengo una suscripción premium. Agradezco su ayuda. Gracias.

Newbie

Hola buenas noches, alguien me puede ayudar. He intentado descargar música y me sale "descubriste una función premium" a verdad no entiendo yo tengo una suscripción premium.  Agradezco su ayud...

Alondra5

Visitor

9793 Views

5 replies

0 likes

App & Features
  • 9793 Views
  • 5 replies
  • 0 likes

Solved!! How do i see all the albums I have liked in the new interface?

How do i see all the albums I have liked in the new desktop interface?In the old interface I could get a view of all the albums I had liked, and this was the way I always selected what to listen to.It seems like this is gone in the new interface. The...

Music Fan

How do i see all the albums I have liked in the new desktop interface? In the old interface I could get a view of all the albums I had liked, and this was the way I always selected what to listen to...

kaworu_bloodpaw

Roadie

6292 Views

8 replies

2 likes

  • 6292 Views
  • 8 replies
  • 2 likes

Snap Back Gone

Using Desktop: Before last upgrade it was very convenient to be able to "snap back” to the last playlist selection played from our playlist library by clicking it from: Home > Recently Played section . Now we have to physically scroll back to it afte...

Newbie

Using Desktop:   Before last upgrade it was very convenient to be able to "snap back”  to the last playlist selection played from our playlist library by clicking it from: Home > Recen...

136 Views

0 replies

0 likes

  • 136 Views
  • 0 replies
  • 0 likes

When listening to Favorite playlist it keeps playing suggested music that i dont want to hear these

Every time I play my favorite list it plays one of my songs and then plays all suggested and I don't want this. I spend more time flipping back to my playlist. I pay for premium and close to canceling it.

Casual Listener

Every time I play my favorite list it plays one of my songs and then plays all suggested and I don't want this.  I spend more time flipping back to my playlist.  I pay for premium and close...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

New desktop interface makes it stupidly hard to view saved albums

The new desktop interface is AWFUL if you want to actually see albums you've saved. They appear as a tiny list on the side, one that is partially blocked by the graphic of what you're playing at the moment. Now, you can enable to grid view, and expan...

Gig Goer

The new desktop interface is AWFUL if you want to actually see albums you've saved. They appear as a tiny list on the side, one that is partially blocked by the graphic of what you're playing at the ...

kaworu_bloodpaw

Roadie

1148 Views

12 replies

5 likes

  • 1148 Views
  • 12 replies
  • 5 likes

Song suggestions have become redundant

The song suggestions in autoplay used to be more varied and interesting. Now, they seem to follow a predictable pattern. For example, if I play a song called "X," it will always be followed by the same songs in the same order, regardless of how many ...

Visitor

The song suggestions in autoplay used to be more varied and interesting. Now, they seem to follow a predictable pattern. For example, if I play a song called "X," it will always be followed by the sa...

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes

problem to activate my Premium

dear Sirs , I tried to contact customer support through the website, but unfortunately I got no response.As evidenced by my receipts, a week ago I redeemed 2 gift cards worth 50 euros each in order to renew my PREMIUM plan.Unfortunately to date the p...

Visitor

  dear Sirs ,  I tried to contact customer support through the website, but unfortunately I got no response. As evidenced by my receipts, a week ago I redeemed 2 gift cards worth 50 eu...

130 Views

0 replies

0 likes

  • 130 Views
  • 0 replies
  • 0 likes

Can’t log in to my second Duo Premium account

I switched my account to the Duo account to add my wife and I sent her the invite which she logged in to but her account is not Premium and continues to get advertisements. What can I do to resolve this since I’m paying for Premium??

Visitor

I switched my account to the Duo account to add my wife and I sent her the invite which she logged in to but her account is not Premium and continues to get advertisements. What can I do to resolve t...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

love the new browser interface

I just wanted to say that I absolutely love the new browser interface with the library column on the left. The option to switch between playlists, albums and podcasts is epic. I just wanted to share some positive feedback! Also, thanks for reverting ...

Casual Listener

I just wanted to say that I absolutely love the new browser interface with the library column on the left. The option to switch between playlists, albums and podcasts is epic.   I just wanted ...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Is it normal for the DJ to play only one song and then change the category?

Up until this afternoon the DJ would always play sets of 5 similiar songs when I selected DJ assuming I didn't hit the "not feeling it" button. This afternoon I selected the DJ and the DJ only played 1 song before changing the category, is this norma...

Regular

Up until this afternoon the DJ would always play sets of 5 similiar songs when I selected DJ assuming I didn't hit the "not feeling it" button. This afternoon I selected the DJ and the DJ only played...

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Smart shuffle is not a feature, its a bug.

I hate it and want it gone. Please add in the option in settings to disable it.

Newbie

I hate it and want it gone.  Please add in the option in settings to disable it.  

186 Views

0 replies

4 likes

  • 186 Views
  • 0 replies
  • 4 likes

Wasted space on Mac Desktop App

I listen predominantly to classical music, which is renowned for its lengthy titles. You can see the problem here: Two tracks apparently have identical titles because they are truncated. Yet there's loads of wasted space on the right hand side of the...

Music Fan

I listen predominantly to classical music, which is renowned for its lengthy titles. You can see the problem here:   Two tracks apparently have identical titles because they are truncated....

RS-2020

Casual Listener

280 Views

1 replies

2 likes

  • 280 Views
  • 1 replies
  • 2 likes

Unwanted unfollowed unasked for podcasts that keep getting saved to my home account I can’t delete,

I need help but Spotify has no help bc for w years now Spotify keeps putting onto my home account podcasts as saved that I never asked for, nor subscribed to, nor paid for, it never stops, I tried to remove, delete, block bc it’s taking up a;l my int...

Visitor

I need help but Spotify has no help bc for w years now Spotify keeps putting onto my home account podcasts as saved that I never asked for, nor subscribed to, nor paid for, it never stops, I tried to...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

How to resume place in album or playlist

Hi, I like to listen to different playlists or albums depending on my mood or what I'm doing. How do I set Spotify to pick up an album or playlist from where I left it and continue from there when I return to it rather than starting from track one ev...

Newbie

Hi, I like to listen to different playlists or albums depending on my mood or what I'm doing. How do I set Spotify to pick up an album or playlist from where I left it and continue from there when I ...

437 Views

0 replies

8 likes

  • 437 Views
  • 0 replies
  • 8 likes