Offline access withdrawn

[Angelica]

My offline access has been withdrawn even though I only have Spotify installed on 3 devices!!... I've had a lot of trouble with offline access and playlists gone missing and having to sync them again... Spotify, what is happening??

I know that this support forum is not run by Spotify but I hope someone from their team will see this and get back to me asap. I've had my Premium subscription for abt a year, it's never been syncing smoothly on mobile, old playlists with 0 songs turns up, but no new ones... and now this. 😞

[Richard]

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@PatMas wrote:

Thanks you may proceed. I will re-sync when yo are done.

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Done. I hope it helps.

[alhi]

Also happens here. May be an old laptop which is recognized as having offline access. Please reset my synced devices, thanks!

Don't want my devices to delete all offline content when I'm on vacation abroad...! 

[Richard · Accepted solution]

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@alhi wrote:

Also happens here. May be an old laptop which is recognized as having offline access. Please reset my synced devices, thanks!

Don't want my devices to delete all offline content when I'm on vacation abroad...! 

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Done!

[Rezz]

Hi,

My offlince access has been withdrawn as well. Do I have to desync all my devices to get it working again? Currently on 3 devices...

Thank you

[Sam]

Rezz - Your newest device should force out your oldest. But, if you'd like your devices cleared so you can start again, just say. You will have to re-sync your offline tracks though.

[Tiemmothi]

I just recieved this error, I have spotify on my phone, an acer icona tab and my computer. I recently had to redo my phone, and i might have to redo my phone yet again. can you reset my stuffs? or is there something else i need to do?

[Sam]

Tiemmothi - This will mean re-syncing your offline tunes, would you still like us to do so?

[Tiemmothi]

nope it seems to have fixed itself....

[Sam]

Awesome. If it does play up again, we'll clear those devices for you.

[Rezz]

Hi Sam,

Can you please clear all my devices? 

Thank you

[Sam]

Rezz - Just done that for you. Hope it sorts it.

[Blomquist]

I have the same problem, im using spotify on my HTC, laptop and both my sister uses my spotify acc offline on their phones.

If i only need to re-sync after the reset then it'd be azum if you could fix that  😛

[stefansmith]

Hello, Could you also clear my list? Thanks in advance,

Stefan

[Richard]

Blomquist - done.

stefansmith - done.

[Artemis]

Hey,

Can someone reset my devices as well?

I'm going abroad to a wedding on Friday and need my Spotify!

Thanks in adnvance.

[Rezz]

Sam,

I'm about to get a heartattack. Spotify has been giving me a bunch of error messages lately :

Could not synchronize playlists. Retrying...

Failed to enable Spotify social

and; There was an error communicating with Spotify. SOme tracks coudnt be made available offline on my mobile devices, impossible to download offline playlists.

So I decided to follow the processs of deleting the library cache etc and re installing spotify. Now all my playlists are deleted!!!!!!

How can I restore them>????? I still have them on my Iphone/Ipad

Please help!

Best,

Reza

[Richard]

Artemis - just get in touch through our contact form and we'll help you out. I'm not able to do it myself right now.

Rezz - it sounds like there might be a few things going on here. Best to also get in contact through the above form for the most effective assistance.

[Artemis]

Richard,

I sent the contact form in on Monday and haven't heard anything back.

[superwhy]

Richard, could you please rest my devices as well? My entire playlist is no longer available offline. My ID is superwhy

Thank you.

[Tiemmothi]

having issues again with being forced offline. Go ahead and reset all my devices etc. thank you.