Password reset

[Robbrandt]

I need to reset my
Password but no longer have the email address I signed up under.

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to help you get that reset after verifying a few details. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[MikeyB · Accepted solution]

Hi Robbrandt! Welcome to the Spotify Community!

I'm sorry to hear that you're having trouble with your account. I do have a quick question; did you register with Spotify using a Facebook account or a stand-alone account? If you're using a Facebook account, you would only change the password on your Facebook. Otherwise, if you didn't use Facebook at all during the registration process, you're probably going to have better luck contacting the support team at this form.

If you get an automated response, just respond back and you'll have the attention of one of the awesome Spotify Professionals.

Good luck and let me know if this has assisted you in any way!

Edit #1 -

Ah, xD, too slow.

[user-removed]

Hey there Robbrandt and very warm welcome to the Spotify Community 🙂

Thanks for your question.

Contact Spotify using form http://www.spotify.com/about-us/contact/.

If any problems with Spotify in future, just come back and let me know. I will help you.

Greetings,
Jyri

[Robbrandt]

Got 3 responses here but none to my form

[Peter__]

---

@Robbrandt wrote:
Got 3 responses here but none to my form

---

Did you get in touch using one of the links above? 

Peter

[Robbrandt]

Yes Peter. The top link. I changed my email address.

[Robbrandt]

I joined with a user name. Not thru Facebook. I had a free acct thru fb. But joined with the name robbrandt

[meahtenoha]

Hey Robbrandt - I can confirm your case has reached us. You'll receive a response from one of our CS team shortly. Thanks!

[Robbrandt]

Twelve hours later. Nothing.

[Robbrandt]

Still nothing. No email. Nothing. This is bull**bleep**.

[Robbrandt]

You admitted it was received yet I don't have a response.

[Robbrandt]

So are you just blatantly ignoring this?

[Peter__]

Hey 🙂 

Don't worry, if your case is in the queue it will be answered as soon as possible. 

Since it is the weekend, replies can sometimes take a little longer. 

Peter

[Robbrandt]

Still nothing.

[Jamie]

Robbrandt - From having a look on our system I can see that the response was sent to your old e-mail address.

I have now resent the e-mail to your new address and it should be with your shortly. Sorry about the delay!

[MATTHEWROSSCOLE]

Hi- I just got a new Samsung Galaxy s4 and spotify will not let me log in. I have tried to have the password sent all day long and still not one email has gone to my email address: matthewrrosscole@gmail.com. I am a paid subscriber and this is EXTREMELY frustrating. Thanks for your help!

[Jamie]

Hi Matthew,

Welcome to the Community!

As your account was created through Facebook, entering your Facebook credentials when logging in should do the trick.

If you're having trouble remembering your Facebook password, you can reset it by visiting this link. That should do the trick 🙂

Any questions, let us know!

[maxpanic]

need my password reset and followed the link and emailed, got a response, so again emailed back even though it was a no reply address.

dont really understand why it is so complicated to reset the password....need it sorted asap to take up Vodafone contract offer.

regards
Adam

[Peter__]

Can you not get a password reset directly?:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset.