Paying For Premium, Only Getting Free Service

[Eivindv82]

Im paying for premium, but only getting free service with commercials. Why?

[user-removed]

I have the same problem, OSX 10.7.4 

[Jude]

@rda1986

You have two Spotify accounts. The first is the one you are logging in with here, and has Premium. The other uses your Facebook login.

Make sure that you are logging in with the first account on your mobile.

May I delete the other account for you ?

[Jude · Accepted solution]

@joja70

You have the same situation as rda1986, except that you are logging in to the community using the Spotify account connected tp Facebook.

Similarly, make sure you log in using "joja70".

Can I delete the other account ?

[user-removed]

Thx, go ahead and delete the non premium one 😉

[javal001]

Same problem for me, premium paid and still free user on mobile device. No phone number to contact,  "on line form" submitted requesting cancellation of service and refund of payment. Terrible service.

[AnnieBanani]

I got the same problem.. Can you help me plz?? 😄

[Richard]

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@AnnieBanani wrote:

I got the same problem.. Can you help me plz?? 😄

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I'm not seeing any payment history on your account, and I can't find a duplicate for you. I'd recommend getting in touch via our contact form with any information you can have that might help us, such as any email receipts you received.

[user-removed]

Paying for unlimited but only getting spotify free.

[Richard]

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@user-removed wrote:

Paying for unlimited but only getting spotify free.

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Two accounts. I've deleted the duplicate. Just log in with your original username and you'll be fine.

(Full instructions here)

[anne76620]

Hello, I have the same problem.

My premium acount was working just fine for months, and since 4 or 5 days, I am anly a "dree user", I get adds, but I've been charged for Premium service and never had any payment problem.

How do I get back my premium account?

thanks,

Anne

[Peter__]

Hey! Welcome to the community 🙂

You have most likely accidentally created a duplicate account using Facebook. 

Can you try following the instructions in this post.

Peter

[julianaloureiro]

I have been a premium customer since 8/2011 and I love Spotify. A week ago my service was abruptly interrupted because my Credit card was temporarily blocked. Although I removed my credit card block on the same day and received an email confirming payment, I still have no access to my premiuM account. I have not received any reply to my emails.......not cool.

[Richard]

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@julianaloureiro wrote:

I have been a premium customer since 8/2011 and I love Spotify. A week ago my service was abruptly interrupted because my Credit card was temporarily blocked. Although I removed my credit card block on the same day and received an email confirming payment, I still have no access to my premiuM account. I have not received any reply to my emails.......not cool.

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Sending you an email on this - it should be all sorted.

[vaag92]

I have paid for the spotify premium.. but i havent got it yet? i have the reicept, and the money has been taken from my account

[Richard]

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@vaag92 wrote:

I have paid for the spotify premium.. but i havent got it yet? i have the reicept, and the money has been taken from my account

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Please see my thread here

[Darola]

It seems like I am having this exact same problem. I received payment confirmation re premium; however, I cannot seem to be able to access my playlists because "I'm not a premium user"? I tried logging out and back in. I also tried to uninstall and reinstall the application both on my ipad and iphone. Nada. Please let me know how to revert this situation. Thanks a bunch, D.

[Darola]

Peter, thank you for your response. I tried that and didn't work for me. I am embedding below  a posting that describes exactly what happened. I hope it helps shed some light to this issue.. Thanks again, D.

 

Re: Paying For Premium, Only Getting Free Service

‎12-11-201212:30 AM

I have been a premium customer since 8/2011 and I love Spotify. A week ago my service was abruptly interrupted because my Credit card was temporarily blocked. Although I removed my credit card block on the same day and received an email confirming payment, I still have no access to my premiuM account. I have not received any reply to my emails.......not cool.

[Darola]

I have been a premium customer since 8/2011 and I love Spotify. A week ago my service was abruptly interrupted because my Credit card was temporarily blocked. Although I removed my credit card block on the same day and received an email confirming payment, I still have no access to my premiuM account. I have not received any reply to my emails.......not cool.

[grind493]

Contact support. Once I started talking with them they were able to resolve my issue. It's been 9+ months of enjoyment via mobile ever since.

[Peter__]

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@grind493 wrote:

Contact support. Once I started talking with them they were able to resolve my issue. It's been 9+ months of enjoyment via mobile ever since.

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That sounds like the best course of action here. Get in touch with the customer services team directly using the online contact form and they will be able to look into this a little closer for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[AprilHayes]

I'm having the same issue as everyone else, payment was made but I can not list to paylist and spotify is now stating Only Premuim users can stream demand: now my playlist states 0 of 434 tracks synced