Paying For Premium, Only Getting Free Service

[Eivindv82]

Im paying for premium, but only getting free service with commercials. Why?

[tom_mdev]

Thanks Meredith!

Followed the instructions in the mail, now everything works perfectly.

Tanks again for the great service!

[runfromfire]

I'm having some of the same issue(s). I upgraded last night and the system acknowledges the upgrade but the iPad app and desktop app keep insisting that I'm Free. I've logged out and in a couple of times and even restarted the computer and iPad but to no avail.

[meahtenoha]

Hi everyone,

If you think you're experiencing this issue please head over to our contact form. The moderators won't be able to open individual cases for all posts here. 

A member of our payments team will be able to help via the contact thread.

[ekh]

I upgated to premium yesterday, and have paid for it. I could listen to my music this morning, but have'nt worked since then. My account says I'm using spotify free?

Have tried logging in and out...

[melftw]

this has happened to me. been having this issue for days. tried to get in touch via the contact us form and only received one response 2 days ago regarding my mobile phone. please help! i hate these ads and i can't use my mobile app.

[hildeoggutta]

I am paying for a premium account, but it is not working - the account info says free - what to do?

[hildeoggutta]

Paying for premium, but only getting the free one - what to do? 

[meahtenoha · Accepted solution]

ekh & melftw- Responses to the cases you opened with us have already been sent. Please have a look in your personal inbox (including your SPAM) for us. 

hildeoggutta- As this is a payments issue you'll also need to use our contact form. From there our payments team can help get this sorted for you. 

[lizjmoran]

I'm having the same problem, i recently upgraded to premium and i still have Ads and such... i've deleted spotify off my computer, reinstalled it, logged out and logged back in multiple times to no avail 😞 

[user-removed]

Recently in the Netherlands XS4all (an ISP) provided their customers with a "free" spotify premium. However two days after activating spotify doesn't recognize my premium anymore and hence I can't stream on my iPhone anymore where as that was maybe even the best feature. 

Would anyone have any idea what went wrong and how it can be fixed? I already changed my facebook password 3 times but that didn't solve anything. 

If I'm not giving enough info please feel free to ask for I have no clue...

Thanks in advance,

Patrick

[meahtenoha]

lizjmoran - We'll need to confirm some security details here. Please pop us an email via the contact form. From there we'll definitely be able to help reunite you with your Premium. 

lonkie73- What's happened here is you've opened another account via your Facebook. 

Not to worry, that's gone now. To avoid confusion, I recommend always signing in with your 'lonkie74' username (not your email). You could also link your Facebook to 'lonkie74' via your Preferences page. 

For more info, please check out this other thread. 

[user-removed]

Excellent I had no clue I did that. It works now and I'm very happy again.

Great service in an incredible speedy fasion.

Thanks,

Patrick

[Laxen76]

Bought Premium but cannot use it. Windows and iOS client says I need to upgrade to premium...

(cannot contact you through the contact form, it is not working)

I do not have a FB-account..

[eimagee]

I am having the same problem.

[retiltxet]

Yeah, this is my issue as well and has been for a while. 

It's apparent to me that Spotify either doesn't care, or is ill equipped to handle these types of problems. The contact form doesnt work, and support@spotify.com is useless as well. 

I'll give it another day to see if they resolve and extend my subscription the days I'm owed. If it doesn't work, I'll be filing a chargeback with my credit card company, and I would suggest anyone with a similar issue try to resolve it with Spotify and if not just dispute the charge. That'll get their attention. 

[meahtenoha]

Hey everyone! Just so you know, we're currently looking into why a few of you aren't receiving Premium on your devices after upgrading. As soon as there's an update I'll make a post right here.

In the meantime, if you think you're also experiencing this issue filling out our contact form is best. From there our payments team can lend you a hand. 

@retiltxet - You mentioned a problem with the contact form. While it was temporarily down on Friday afternoon, it's up and running now. Are you having any issues with the website today?

[retiltxet]

Hi Meredith,

Thanks for the reply. Unfortunately I'm not able to use my service. It still says I'm not premium and it's been that way for a while. Could you look at it and see what's up with it, and extend my subscription the amount of days since I got it? It hasn't worked at all the whole time. 

I don't have facebook. 

Thanks. 

[meahtenoha]

Hi retiltxet - A response to the case you opened via the contact form is on the way. 

You should have message in your personal inbox shortly. 

[retiltxet]

Thanks!

[TWarrior]

I am having the same issue.

i couldnt pay on the date of subsription because my paycheck was delayed.

of course my bank account was empty and I couldnt pay spotify premium.

later that week, when my paycheck finally arrived, i went to my bank and payed the 10 bucks manually.

i then recieved an email saying my payment was succesfull.
it states: Your Spotify subscription has been reactivated, as your scheduled Sofort payment (dated: 2012-06-04)) was successful.

i recieved this email on the 19th of june.

but my account hasnt been reactivated yet.