Playlist missing

[heimeg]

Hi, my playlist with well over 1000 songs got lost the other day!

It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, because then the new list just appears empty.

Please help!

- Sigve

[Peter__]

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@heimeg wrote:

Hi, my playlist with well over 1000 songs got lost the other day!

It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, because then the new list just appears empty.

Please help!

- Sigve

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Hey! Welcome to the community 🙂

Have a read at the official playlist recovery topic for instructions on how to request a staff recovery of your playlist 😉 

Peter

[heimeg]

I've tried that, but got no answer! 😞

[Peter__]

How long ago roughly did you fill in the form? 

Peter

[heimeg]

idk.. like a week?
I'm sorry.. I'm really impatient. But this list kinda means a lot to me.

[Peter__ · Accepted solution]

That is a long time! 😞

No worries my friend, what I will do is leave a note to the community team to chase this up for you asap but it will probably be tomorrow (pretty late here in the UK). 

That is the best I can do, but hopefully they will be able to get that restored for you.

Peter

[user-removed]

Hey there.

Contact customerservice using form and they help you. Use About page, there is form.

My time is now over on this community this night, so I say to all good night guys!

[Peter__]

Sorry forgot to ask, what is the name of the playlist? Or if you can see it from your followers a link to it would be epic 😛

Peter

[heimeg]

Sending a PM since it's a collab and I don't want random people to ruin it

[Peter__]

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@heimeg wrote:

Sending a PM since it's a collab and I don't want random people to ruin it

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Awesome, I have posted it over on the super user area for the staff to pick up. 

Fingers crossed for you! They will probs drop a post here once they have done it or if they have any issues 😉 

Peter

[user-removed]

Thanks for doing that. Send this to mod, they will be able to help you!

My last post here this night, hopefully 😄 My time is over, I can go sleep ❤️

[heimeg]

Thanks! ❤️

You're a saving angel!

[Adam · Accepted solution]

Hey heimeg, that's all done for you - that playlist should be back in your account next time you log in. Seems I missed your playlist when I was recovering everyone else's, sorry.

[heimeg]

Thanks A LOT!

You have no idea how greatful I am ❤️

[Peter__]

Awesome! 🙂
Told you support are awesome 😉

Peter

[user-removed]

This has happened to me as well.  I have logged in with my facebook credentials but cannot retrive my playlists.  After searching far and wide for a solution, I can't seem to find one.  I emailed customer service a week ago and have not received a reply.

Please help!

[Peter__]

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@user-removed wrote:

This has happened to me as well.  I have logged in with my facebook credentials but cannot retrive my playlists.  After searching far and wide for a solution, I can't seem to find one.  I emailed customer service a week ago and have not received a reply.

Please help!

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Hey! Welcome to the community 🙂 

If all of your playlists are gone then it sounds like you are logging into a duplicate account, there are instructions on how to fix that issue over in this topic. 

If you are still having issues, can you post your case number from when you got in touch (it is in the automated confirmation email) and I will see if I can get someone to look into that for you. 

Peter

[user-removed]

Peter -  thanks for your quick reply.  I've tried the duplicate account thing, but I can't figure out if I in fact have many accounts.  I don't think I do.  I was a user prior to the Facebook partnership.

Here is my case number

Case # 00680119

With best,

Eric 

[user-removed]

Hey there ericdenby and thanks for your question 🙂

Do not worry. I can help you with this issue.

I escalated this case number 00680119 to Spotify staff.

Let me know if you need more help. I will help you.

Have a nice day!

Greetings,
Jyri

[Jamie]

ericdenby - No need to be alarmed, i've found your case and will be in touch shortly 🙂