Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Charged wrong on Spotify Premium

Hi, I signed up to Spotify Premium in the hope that at some point I would be able to apply my NUS Extra discount. This wasn't the case. Therefore, once I'd subscribed I went through the link on the NUS website to apply my NUS Extra card details to my...

Casual Listener

Hi, I signed up to Spotify Premium in the hope that at some point I would be able to apply my NUS Extra discount. This wasn't the case.   Therefore, once I'd subscribed I went through the li...

Jamie

Spotify Legend

984 Views

5 replies

0 likes

  • 984 Views
  • 5 replies
  • 0 likes

My premiun spotfy does not work in ipad and iphone!

I am a premium subscriber and suddenly after having to reinstall the spotify app on my iphone 5 and Ipad, it says Im not a premium subscriber. However, I checked on the computer and it still shows me as a premium and has all my playlists. Please help...

Newbie

I am a premium subscriber and suddenly after having to reinstall the spotify app on my iphone 5 and Ipad, it says Im not a premium subscriber. However, I checked on the computer and it still shows me...

Jamie

Spotify Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Can't login to Spotify on iPhone

Hi we got this messáge when we try to use Spotify. Premium Required Spotify Premium is required for ondemand mobile streaming. It.´s free to on desktop. We have bougt 2 cards with 100kr each to use on 2 Iphones. We baugt this cards because we don´t w...

Newbie

Hi we got this messáge when we try to use Spotify.   Premium Required Spotify Premium is required for ondemand mobile streaming. It.´s free to on desktop.   We have bougt 2 card...

Jamie

Spotify Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Solved!! I dont need premium account

Hello! I don't need premium account and i don't want to pay for this product.

Newbie

Hello! I don't need premium account and i don't want  to pay for this product.

user-removed

Not applicable

869 Views

2 replies

0 likes

  • 869 Views
  • 2 replies
  • 0 likes

Solved!! Recover premium subscription

El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook). Mi Facebook fue dado de baja hace unos meses, y no me deja acceder, deseo saber que puedo hacer para recupe...

Newbie

  El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook). Mi Facebook fue dado de baja hace unos meses,...

Peter__

Community Legend

689 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 689 Views
  • 1 replies
  • 0 likes

Wrong public profile name showing up.

Hi! I got a strange problem. I signed in to Spotify on my fathers iPhone. And now his name, picture and followers appears when i am logging in on my phone. How can this be possible, and how do i fix it? The problem appears both on my mobil phone and ...

Casual Listener

Hi! I got a strange problem. I signed in to Spotify on my fathers iPhone. And now his name, picture and followers appears when i am logging in on my phone. How can this be possible, and how do ...

Peter__

Community Legend

579 Views

5 replies

0 likes

Login
  • 579 Views
  • 5 replies
  • 0 likes

NUS discount pay in advance?

Is it possible to pay for say a year in advance and still get NUS discount? Thanks!

Newbie

Is it possible to pay for say a year in advance and still get NUS discount? Thanks!

Peter__

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Device manager, offline playlists and personal music

I recently got a new phone and it has caused so much trouble with spotify that its mind blowing. All trouble I could have easily corrected with some as simple as a device manager. Instead I'm stuck posting to other threads and waiting for solutions t...

Casual Listener

I recently got a new phone and it has caused so much trouble with spotify that its mind blowing. All trouble I could have easily corrected with some as simple as a device manager. Instead I'm stuck p...

Peter__

Community Legend

1380 Views

1 replies

1 likes

Account
Other
Premium
Security
  • 1380 Views
  • 1 replies
  • 1 likes

My "Top Tracks" is missing

I want to be able to see my top tracks, a few people have subsribed to it but i can't find it anymore on my profile or my side bar.

Newbie

I want to be able to see my top tracks, a few people have subsribed to it but i can't find it anymore on my profile or my side bar.

Peter__

Community Legend

8832 Views

11 replies

0 likes

  • 8832 Views
  • 11 replies
  • 0 likes

Blocked on Facebook

Someone blocked me on Facebook but still follows me on Spotify. I know shared songs show up as messages on Facebook. If I send them a song will they get it on Spotify or will it no go through?

Newbie

Someone blocked me on Facebook but still follows me on Spotify. I know shared songs show up as messages on Facebook. If I send them a song will they get it on Spotify or will it no go through? 

Peter__

Community Legend

1019 Views

1 replies

0 likes

Other
Security
  • 1019 Views
  • 1 replies
  • 0 likes

Thanks for charging me after I cancelled my subscription

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Who do I contact about this? and Spotify should reall...

Newbie

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Wh...

user-removed

Not applicable

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Spotify Deleted My Playlist...?

So I opened up spotify today and found all my playlists were there, except one. It was fine last night, but today its just missing. I dont remember deleting it at all, is there any way I can retrieve it? It's called Possible Samples. Thanks!

Casual Listener

So I opened up spotify today and found all my playlists were there, except one. It was fine last night, but today its just missing. I dont remember deleting it at all, is there any way I can retrieve...

Peter__

Community Legend

890 Views

2 replies

0 likes

  • 890 Views
  • 2 replies
  • 0 likes

Unidays half price for students error

Hi, Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account. I'm being told in order to get it I will need to cancel my current subscription? Surely i'll lose all of my playlists etc? Please advise if this is n...

Newbie

Hi,   Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account.   I'm being told in order to get it I will need to cancel my current subsc...

Peter__

Community Legend

590 Views

1 replies

1 likes

  • 590 Views
  • 1 replies
  • 1 likes

Catalog difference between USA and Europe?

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

Regular

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

Peter__

Community Legend

5405 Views

2 replies

0 likes

Subscription
  • 5405 Views
  • 2 replies
  • 0 likes

Solved!! Subscription stop

Hi there, I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally paying the 10 euros. But if I stop the subscription will the c...

Casual Listener

Hi there,   I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally ...

J_chem

Casual Listener

1009 Views

2 replies

0 likes

  • 1009 Views
  • 2 replies
  • 0 likes

Re: Hello from Spotify - Introduce Yourself

This is the most confusing and user unfriendly service I have ever encountered. Can someone contact me via email at [snip - email] to help me out? My login is kjohnson3466. I have tried posting to no avail. My problem essentially is that I am being b...

Visitor

This is the most confusing and user unfriendly service I have ever encountered.   Can someone contact me via email at [snip - email] to help me out?  My login is kjohnson3466.  I h...

meahtenoha

Spotify

469 Views

2 replies

0 likes

  • 469 Views
  • 2 replies
  • 0 likes

I change of country and it don't find me

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and don't know how change my country. In my profile I c...

Newbie

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and ...

meahtenoha

Spotify

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Geting Spotify Premium without test time

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card. Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

Casual Listener

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card.  Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

MichaelJerzak

Composer

896 Views

6 replies

0 likes

  • 896 Views
  • 6 replies
  • 0 likes

Edyta Bartosiewicz

Dear Spotify, Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your service? Fix it quickly, please!

Newbie

Dear Spotify,   Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your s...

meahtenoha

Spotify

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes