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Edyta Bartosiewicz

Dear Spotify, Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your service? Fix it quickly, please!

Newbie

Dear Spotify,   Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your s...

meahtenoha

Spotify

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Casual Listener

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Taylor

Community Legend

336 Views

1 replies

0 likes

Account
Security
  • 336 Views
  • 1 replies
  • 0 likes

Unable to change countries

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (where I am at). That also matches the small country fl...

Newbie

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (whe...

meahtenoha

Spotify

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium subscription

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the sudden increase and how do I right the payment so I'm...

Newbie

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the ...

meahtenoha

Spotify

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Membership wont change from free to premium hours after purchasing

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings link from my welcome email spotify sent me it reco...

Visitor

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings...

MichaelJerzak

Composer

388 Views

1 replies

0 likes

Account
Subscription
  • 388 Views
  • 1 replies
  • 0 likes

pre-paid card bought, but no subscription activated

Dear all, Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated. However, it never got activated. so I waited a day, perhaps s...

Newbie

Dear all,   Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated....

user-removed

Not applicable

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

PayPal account charged

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F. If I could just get my money back and my Spotify ...

Newbie

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F...

user-removed

Not applicable

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

lost tons of music

my credit card info was stolen and after canceling the card, realized my spptify account was set to auto pay each month. All of my music was lost when the payment didnt go through. I searched everywhere for a way to contact Spotify but had no luck. F...

Newbie

my credit card info was stolen and after canceling the card, realized my spptify account was set to auto pay each month. All of my music was lost when the payment didnt go through. I searched every...

Jonahman10

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Facebook account deleted and now i need to transfer prenium account to this account

Hello, I deleted my facebook account for personal reasons, but my account prenium spotify been linked to this account. Now I pay for nothing and I can't stop the subscription because I can't connect to my spotify account without my old facebook accou...

Newbie

Hello, 🙂   I deleted my facebook account for personal reasons, but my account prenium spotify been linked to this account. Now I pay for nothing and I can't stop the subscription because I ...

Joe

Community Legend

328 Views

1 replies

0 likes

Account
Premium
Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Payment problems!

I got charged twice this month and canceled my premium account before the first of the month and I want my money back!!!!!!!!!!!!!

Newbie

I got charged twice this month and canceled my premium account before the first of the month and I want my money back!!!!!!!!!!!!!

user-removed

Not applicable

417 Views

1 replies

0 likes

Account
  • 417 Views
  • 1 replies
  • 0 likes

Help

Why dont you help me u have charge me twice i want money back why dosent anyone answer me, bull**bleep** spotify

Casual Listener

Why dont you help me u have charge me twice i want money back why dosent anyone answer me, bull**bleep** spotify

Joe

Community Legend

1164 Views

8 replies

0 likes

Premium
  • 1164 Views
  • 8 replies
  • 0 likes

Subscription Error

Keep getting Student discount This feature is currently unavailable. Please try again later. Any Fix?

Casual Listener

Keep getting Student discount This feature is currently unavailable. Please try again later.   Any Fix?

Joe

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

forgotten log in details

Hello, my dad has forgotten his log in details. He obviously can't reset his password as he can't remember the email he used. How can this be rectified?

Casual Listener

Hello, my dad has forgotten his log in details. He obviously can't reset his password as he can't remember the email he used. How can this be rectified?

guzz316spotify

Casual Listener

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Renewal of premium subscription

Hi..My premium subscription will be expired 9/22. I'm in Europe right now and I'm going to stay here for a couple of months and I don't want to use my c.c that you have in your system. I have a friend in MA USA and he can send a check (named Kostas K...

Newbie

Hi..My premium subscription will be expired 9/22. I'm in Europe right now and I'm going to stay here for a couple of months and I don't want to use my c.c that you have in your system. I have a frien...

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

log me out please!!

i let my friend borrow my account and now she refuses to log out! I simply need to be logged out of all devices so I can have it all to myself.

Newbie

i let my friend borrow my account and now she refuses to log out! I simply need to be logged out of all devices so I can have it all to myself. 🙂

Joe

Community Legend

317 Views

1 replies

0 likes

Premium
  • 317 Views
  • 1 replies
  • 0 likes

Charged for Premium, registered as Free

Dear Spotify,

Up until 8 months ago I was registered as a Premium user. Arond then, my credit card expired and I no longer renewed my payment information.

I recently decided to renewe my information and re-upgrade to Spotify Premium. I have now been c...

Casual Listener

Dear Spotify,<br><br>Up until 8 months ago I was registered as a Premium user. Arond then, my credit card expired and I no longer renewed my payment information. <br><br>I rec...

Joe

Community Legend

438 Views

3 replies

0 likes

Other
Premium
Subscription
  • 438 Views
  • 3 replies
  • 0 likes

Card was charged, but i still went back to spotify free

Hello Guys! I'm a User from Germany that now uses Spotify-premium for about 3/4 of a year. I just recently got the "we couldn't charge your Card"-Message and shortly after went down to Spotify-Free. The thing is: The money was paid and we didn't chan...

Casual Listener

Hello Guys! I'm a User from Germany that now uses Spotify-premium for about 3/4 of a year. I just recently got the "we couldn't charge your Card"-Message and shortly after went down to Spotify-Fr...

Joe

Community Legend

432 Views

3 replies

0 likes

  • 432 Views
  • 3 replies
  • 0 likes

Hide I've been listening to from the profile

Hej I've unchecked all the boxes under the profile heading but still I cant seem to get rid of the Ive been listening to... What can I do?

Casual Listener

Hej   I've unchecked all the boxes under the profile heading but still I cant seem to get rid of the Ive been listening to... What can I do?

b11

Casual Listener

1174 Views

2 replies

1 likes

  • 1174 Views
  • 2 replies
  • 1 likes

Settings???

Is there a way to adjust settings? I don't want Spotify to automatically open when I turn on my computer. It is REALLY slowing it down and I am ready to remove it from my laptop.

Newbie

Is there a way to adjust settings?  I don't want Spotify to automatically open when I turn on my computer.  It is REALLY slowing it down and I am ready to remove it from my laptop. 

Joe

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Accidently deleted my playlist

I accidently deleted my playlist named "Playlist 1" on September 7. 2013 around 9:40 p.m. Pacific time. I spent many hours creating the playlist. It would mean a lot if somebody can recover it for me, i used the playlist everyday.

Newbie

I accidently deleted my playlist named "Playlist 1" on September 7. 2013 around 9:40 p.m. Pacific time. I spent many hours creating the playlist. It would mean a lot if somebody can recover it for me...

Joe

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes