Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can't log in.

I was wondering if you could help me, I have been trying to log into spotify for about 2weeks now and everytime aye goto log in it says my account is disables now i pay my £10 a month and am not happy that im paying for somthing i cant even access, a...

Newbie

I was wondering if you could help me, I have been trying to log into spotify for about 2weeks now and everytime aye goto log in it says my account is disables now i pay my £10 a month and am not happ...

Adam

Roadie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! "0 minutes left"

Hello, I just downloaded spotify again, I haven't used it in like a year or so, since the 10 hours limit thingy. But I redownloaded it two days ago because my sister said that the 10 hours limit is gone.. But it ain't for me? Why is that? My sister c...

Newbie

Hello, I just downloaded spotify again, I haven't used it in like a year or so, since the 10 hours limit thingy. But I redownloaded it two days ago because my sister said that the 10 hours limit is g...

hefferj

Casual Listener

1922 Views

5 replies

0 likes

  • 1922 Views
  • 5 replies
  • 0 likes

My playlists are gone Error: 408

Hi I've been experiencing problems with my playlists abroad, I used to live in Sweden but I currently live in Norway. About 4 months ago when I lived in Sweden I went to a shop where they sell Spotify Premium and upgraded my account. Then I moved to ...

Newbie

Hi I've been experiencing problems with my playlists abroad, I used to live in Sweden but I currently live in Norway. About 4 months ago when I lived in Sweden I went to a shop where they sell Spotif...

Adam

Roadie

360 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 360 Views
  • 1 replies
  • 0 likes

charged twice

I was charged twice this last month, and when i check my accout it still says I got to pay this month.

Regular

I was charged twice this last month, and when i check my accout it still says I got to pay this month. 

Adam

Roadie

352 Views

1 replies

0 likes

Subscription
  • 352 Views
  • 1 replies
  • 0 likes

paying for nothing!!and tired!!

can't log in tired of paying and never being able to use !!!!HELP-OR-I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Some one in spotify Please answer--!!!!!

Newbie

can't log in tired of paying  and never being able to use !!!!HELP-OR-I QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!   Some one in        spotify Please  a...

Adam

Roadie

753 Views

1 replies

0 likes

Login
  • 753 Views
  • 1 replies
  • 0 likes

Error 410

Getting a few wired errors with spotify. If I try to logon with my spotify email with one password I get into an "empty" spotify with nothing in itm and no subsription. If i log in with the same email, but a difrent pasword, i get this screen. http:/...

Regular

Getting a few wired errors with spotify. If I try to logon with my spotify email with one password I get into an "empty" spotify with nothing in itm and no subsription. If i log in with the same emai...

Adam

Roadie

1085 Views

8 replies

0 likes

  • 1085 Views
  • 8 replies
  • 0 likes

Tax Exemption status in Texas??

Does anyone know if Spotify accepts tax exemption for non-profits? If not, how do I go about getting them my tax exempt info? Thanks, Justin

Newbie

Does anyone know if Spotify accepts tax exemption for non-profits? If not, how do I go about getting them my tax exempt info?    Thanks, Justin

Peter__

Community Legend

1879 Views

2 replies

0 likes

  • 1879 Views
  • 2 replies
  • 0 likes

Trying to get the free trial but it wont work.

Hello Everyone, Ive been trying to get the free trial but every time i enter my Visa card information it doesnt work, it just says this: Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then tr...

Newbie

Hello Everyone,   Ive been trying to get the free trial but every time i enter my Visa card information it doesnt work, it just says this:   Payment failed Sorry, we couldn't proc...

Peter__

Community Legend

482 Views

1 replies

0 likes

Account
Free
Other
  • 482 Views
  • 1 replies
  • 0 likes

Can not change my free trial to one pc

I am now in the 30 day trail status. I going to inform Spotify my official subscrpition to the service. But i have no matter to change the plan to basic one pc($4.99). Now it is $9.95. No have options here when you have the 30day trial to change that...

Visitor

I am now in the 30 day trail status. I going to inform Spotify my official subscrpition to the service. But i have no matter to change the plan to basic one pc($4.99). Now it is  $9.95. No have ...

user-removed

Not applicable

865 Views

6 replies

0 likes

  • 865 Views
  • 6 replies
  • 0 likes

Paid for it three different times

I want my money back

Newbie

I want my money back

Peter__

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

I purchased spotify premium, but it isn't working for me

2 days ago I signed up for premium again. I had it until 2 months ago when I canceled it because I moved from Sweden to Australia. Now that I log in I am not able to play any tracks, and not able to log in on my phone either. What settings do I need ...

Newbie

2 days ago I signed up for premium again. I had it until 2 months ago when I canceled it because I moved from Sweden to Australia. Now that I log in I am not able to play any tracks, and not able to ...

Peter__

Community Legend

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes

Received text message - How to turn off?

I received a text message for a preview of an "artist" that I'm not interested in. I have all settings for notifications turned off. I can't find a settings for this text message I received however. I don't want to receive any notifications from Spot...

Regular

I received a text message for a preview of an "artist" that I'm not interested in. I have all settings for notifications turned off. I can't find a settings for this text message I received however. ...

Peter__

Community Legend

2996 Views

3 replies

0 likes

Account
Subscription
  • 2996 Views
  • 3 replies
  • 0 likes

Can't get out of offline.

I have been using Spotify at work for quite a while with no problems. I can't get it out of offline mode for almost a week now. Running an iMac and 10.8.4, and ethernet. I did all of the clean install steps in the FAQ, no help. No FIrewall running. M...

Casual Listener

I have been using Spotify at work for quite a while with no problems.  I can't get it out of offline mode for almost a week now.  Running an iMac and 10.8.4, and ethernet.   I did ...

Peter__

Community Legend

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Fel användarnamn

hej fixade iordningen ett spotify konto till min dotter genom halebop.. men skrev fel andvändarnanmn.. vill nu ändra till det rätta men ingen epost fungera som jag har... hur går jag till väga får ingen hjälp av Halebop

Newbie

hej fixade iordningen ett spotify konto till min dotter genom halebop.. men skrev fel andvändarnanmn.. vill nu ändra till det rätta  men ingen epost fungera som jag har... hur går jag till v...

Peter__

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

I need to change my username!

Hi! I made a swedish account before and used "!" and I need to change it because I gonna get spotify premium and then I cant have a username with that mark. Please help me!

Newbie

Hi! I made a swedish account before and used "!" and I need to change it because I gonna get spotify premium and then I cant have a username with that mark. Please help me! 🙂

Peter__

Community Legend

6191 Views

1 replies

0 likes

  • 6191 Views
  • 1 replies
  • 0 likes

spotify ultimate mit eva card bezahlen

hallo ich habe folgendes Problem mit meinem spotify konto: Ich habe mir gestern an unserer Tankstelle eine Spotify aufladungskarte im wertvon 10€ gekauft und als ich nach hause kam habe ich diese sofort eingelöst. Allerdings war noch die 48 Stunden p...

Newbie

hallo ich habe folgendes Problem mit meinem spotify konto: Ich habe mir gestern an unserer Tankstelle eine Spotify aufladungskarte im wertvon 10€ gekauft und als ich nach hause kam habe ich diese...

Adam

Roadie

969 Views

1 replies

0 likes

  • 969 Views
  • 1 replies
  • 0 likes

Moved from Oz to France, unable to update my payment details...

Hi, I lived 1 year in Australia and moved back to France. Spotify is not working cuz they say I have a Oz account.... They require me to change my payment details but when I try to do it it brings me to the select a product screen, where I click FREE...

Newbie

Hi,   I lived 1 year in Australia and moved back to France. Spotify is not working cuz they say I have a Oz account.... They require me to change my payment details but when I try to do it i...

Adam

Roadie

357 Views

1 replies

0 likes

Account
Free
Login
  • 357 Views
  • 1 replies
  • 0 likes

2 accounts with same email

I somehow have 2 spotify accounts and would like to sync them. Anyone know would I go about doing this?They both have the same email address but different playlists and I access them both from my computer - the one I opened via facebook and the other...

Casual Listener

I somehow have 2 spotify accounts and would like to sync them. Anyone know would I go about doing this? They both have the same email address but different playlists and I access them both from my c...

LindyCumings

Casual Listener

906 Views

2 replies

0 likes

  • 906 Views
  • 2 replies
  • 0 likes

Solved!! RECUPERAR LISTA BORRADA

Hola, acabo de borrar una lista muy importante, la de mi casamiento, e intenté darle a Cmnd Z inmediatamente pero no lo consegui. Por favor como puedo recuperarla?? se llama casorio mi nombre de usuario es Àrtax

Casual Listener

Hola, acabo de borrar una lista muy importante, la de mi casamiento, e intenté darle a Cmnd Z inmediatamente pero no lo consegui. Por favor como puedo recuperarla?? se llama casorio mi nombre de ...

Rocio

Spotify Legend

19398 Views

38 replies

13 likes

  • 19398 Views
  • 38 replies
  • 13 likes

How can I keep Facebook deactivated?

Hi, Is there any way I can keep my Facebook deactivated and use my Spotify Premium?!I am getting Premium via my mobile provider. Is there a way I change my email to another Facebook account to use with my Spotify maybe? I have a secondary Facebook, w...

Newbie

Hi,   Is there any way I can keep my Facebook deactivated and use my Spotify Premium?! I am getting Premium via my mobile provider. Is there a way I change my email to another Facebook acco...

Jamie

Spotify Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes