I've upgraded to Premium but Spotify still asks me to upgrade
Hi there, I've upgraded to premium so I can link to my sonos. but when I login to spotify it still asks me if I want to upgrade. what should I do? Matt
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Start a topicHi there, I've upgraded to premium so I can link to my sonos. but when I login to spotify it still asks me if I want to upgrade. what should I do? Matt
Newbie
Hi there, I've upgraded to premium so I can link to my sonos. but when I login to spotify it still asks me if I want to upgrade. what should I do? Matt
Peter__
Community Legend
727 Views
1 replies
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Hello A Spotify premium user (Jenelectro) deleted my playlist - offline by accident. could you restore please? x
Newbie
Hello A Spotify premium user (Jenelectro) deleted my playlist - offline by accident. could you restore please? x
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Help! My husband deleted my playlist! Is there anyway I can recover it?
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Hello I logged into Spotify a while ago on my friends PC and now it pauses every time she uses it. I use Facebook to log into spotify so I can't reset the password. Please help?? Thanks
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