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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780004 Views

18 replies

29 likes

  • 780004 Views
  • 18 replies
  • 29 likes

Solved!! Problem with Spotify

Dear all, I am having a problem with Spotify. When I open it is supposed to go to the "recommendations page". Instead of this I can read the following message: "Fail to load application discover Missing Dependencies Framework compatible with recommen...

Casual Listener

Dear all,   I am having a problem with Spotify. When I open it is supposed to go to the "recommendations page". Instead of this I can read the following message:   "Fail to load app...

Joe

Community Legend

1299 Views

9 replies

0 likes

  • 1299 Views
  • 9 replies
  • 0 likes

Just reinstalled spotify and time limit reached after about 10 songs played

As the subject line says above, spotify is telling me I have reached my 10 hours already, yet I only just re-installed it on my computer after having not used it for ages. I have not even listened to a whole album yet, only about 10 songs, if that, s...

Visitor

As the subject line says above, spotify is telling me I have reached my 10 hours already, yet I only just re-installed it on my computer after having not used it for ages. I have not even listened to...

user-removed

Not applicable

351 Views

2 replies

0 likes

  • 351 Views
  • 2 replies
  • 0 likes

Re-Installing Spotify

i have been having problems of late with tunes resynching on my phone. it was not that big a deal but annoying if i was out and about and had to restart my phone for whatever reason. as many songs would ot be available to me until i got home.i asked ...

Regular

i have been having problems of late with tunes resynching on my phone. it was not that big a deal but annoying if i was out and about and had to restart my phone for whatever reason. as many songs wo...

Joe

Community Legend

886 Views

10 replies

0 likes

Account
  • 886 Views
  • 10 replies
  • 0 likes

How can i pay with "eva-card"?

Hi all, a few days ago spotify told me that i could pay the Premium service with something that sounds like "eva-card". I tried to find more information about this payment method on the spotify website but i did not find anything. Please tell me, how...

Newbie

Hi all,   a few days ago spotify told me that i could pay the Premium service with something that sounds like "eva-card". I tried to find more information about this payment method on the sp...

Joe

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Log in with facebook

How do i log in with my facebook account if the button to click is not even totally visible in the start screen. Working on a full HD screen. I try with my fb password and name, but not luck Check the print screen

Newbie

How do i log in with my facebook account if the button to click is not even totally visible in the start screen. Working on a full HD screen. I try with my fb password and name, but not luck Check ...

Joe

Community Legend

795 Views

1 replies

0 likes

Login
  • 795 Views
  • 1 replies
  • 0 likes

please fix it is saying i am on trial but i am a premium account.

The Spotify iPhone app is saying i am on trial but i have Spotify Premium and I pay $10 a month. help!

Newbie

The Spotify iPhone app is saying i am on trial but i have Spotify Premium and I pay $10 a month. help!

Liam

Community Legend

331 Views

1 replies

0 likes

Premium
  • 331 Views
  • 1 replies
  • 0 likes

I cancelled my account but still was charged...?

Some time last month, I don't think I have an exact date sorry, I cancelled my account for the simple reason that I had no money in my bank account and knew I wouldn't be abe to pay the fees. My circumstances have slightly improved and now 9.99 is go...

Regular

Some time last month, I don't think I have an exact date sorry, I cancelled my account for the simple reason that I had no money in my bank account and knew I wouldn't be abe to pay the fees. My circ...

Liam

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Even though I cancelled my subscription you have still charged me

I have woken up this morning to find that you have charged my account with £9.99 for a subscription that I cancelled on the 11/09/2013. I cancelled it within the 30 days. And for you to just take the money without even a email or a receipt is disgust...

Newbie

I have woken up this morning to find that you have charged my account with £9.99 for a subscription that I cancelled on the 11/09/2013. I cancelled it within the 30 days. And for you to just take the...

Liam

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Unidays Linked to wrong Spotify

I recently tried to sign up for the Spotify discount but was somehow logged into a very old Spotify account that I haven't used in years. This has caused Unidays to link up with that Spotify account meaning I can't link up the one I actually use. Hel...

Newbie

I recently tried to sign up for the Spotify discount but was somehow logged into a very old Spotify account that I haven't used in years. This has caused Unidays to link up with that Spotify account ...

Joe

Community Legend

1352 Views

1 replies

0 likes

Premium
Subscription
  • 1352 Views
  • 1 replies
  • 0 likes

Spotify deleted my starred tracks

Spotify has been getting into the habit of crashing while I am adding a new song to a playlist, and this recent time it crashed, when I rebooted it all of my starred tracks were erased.

Newbie

Spotify has been getting into the habit of crashing while I am adding a new song to a playlist, and this recent time it crashed, when I rebooted it all of my starred tracks were erased.

meahtenoha

Spotify

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

code 1 month premium

I have 12 codes premium 1 monthCan I put them all together or should I use them when expire 1 month? thank you

Casual Listener

I have 12 codes premium 1 month Can I put them all together or should I use them when expire 1 month?   thank you

meahtenoha

Spotify

626 Views

1 replies

0 likes

Other
Premium
  • 626 Views
  • 1 replies
  • 0 likes

Solved!! Gift Card Redemption/Balance of Gift Card

Hello, I was given $120 worth of Spotify GIft Cards and was only able to redeem $90. It says it cannot take the rest of the cards at this time. Can Spotify only accept $90 of credit at a time? Also, where can I find my current balance of redeemed gif...

Casual Listener

Hello,   I was given $120 worth of Spotify GIft Cards and was only able to redeem $90. It says it cannot take the rest of the cards at this time.   Can Spotify only accept $90 of cr...

wolfets0

Casual Listener

3385 Views

2 replies

0 likes

Account
Premium
Subscription
  • 3385 Views
  • 2 replies
  • 0 likes

login Premium errors

I hope there is someone who can help me with this: I can't login to Spotify Premium on my phone for over three weeks now, for some reason I keep getting errors when I try to login (via Facebook) - really annoying because I miss my music - who can hel...

Newbie

I hope there is someone who can help me with this: I can't login to Spotify Premium on my phone for over three weeks now, for some reason I keep getting errors when I try to login (via Facebook) - re...

Adam

Roadie

383 Views

1 replies

0 likes

Other
Premium
  • 383 Views
  • 1 replies
  • 0 likes

Tracks went grey

Hello, This morning I starred Aviciis albun True. I listended to 5-6 songs when suddenly the whole playlist went grey and it says "This track is not currently available in sweden. If you have a computer you can import it." and now I can't listen to a...

Regular

Hello, This morning I starred Aviciis albun True. I listended to 5-6 songs when suddenly the whole playlist went grey and it says "This track is not currently available in sweden. If you have a compu...

Crypticon

Regular

844 Views

2 replies

1 likes

Account
Other
  • 844 Views
  • 2 replies
  • 1 likes

credir card charged

i want my credit card to stop being charged and i want i refund please..i never signed up for your service.contact me asap please an i do mean asap...

Newbie

i want my credit card to stop being charged and i want i refund please..i never signed up for your service.contact me asap please an i do mean asap...

Joe

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Lost my playlists

At least 3 playlists and starred list is empty? Can u help me?  

Casual Listener

At least 3 playlists and starred list is empty? Can u help me?  

Adam

Roadie

365 Views

3 replies

0 likes

  • 365 Views
  • 3 replies
  • 0 likes

Spotify keeps charging me too for a monthly subscription!

Hi! I got the automatic reply from the contact form, which by the way is very vague, I am not sure if a human being will ever look at my case ore not. But I think not as it says that you are "sure" that I can get help through other channels. It's the...

Visitor

Hi!   I got the automatic reply from the contact form, which by the way is very vague, I am not sure if a human being will ever look at my case ore not. But I think not as it says that you a...

Adam

Roadie

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Spotify in China

Dear Spotify I have quit an anoying problem. I used to have a premium account but I stopped it because I didn't know if I would be using it that frequently anymore. Anyway, I am studying in China for a couple of months and I want to get the premium a...

Casual Listener

Dear Spotify 🙂   I have quit an anoying problem.  I used to have a premium account but I stopped it because I didn't know if I would be using it that frequently anymore.  Anyw...

Hilde_L

Casual Listener

1828 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1828 Views
  • 2 replies
  • 0 likes

CAN'T CANCEL PREMIUM

Why will you not allow me to cancel my premium subscription I've been trying to cancel this ascription for about six months

Casual Listener

Why will  you not allow me to cancel my premium subscription I've been trying to cancel this ascription for about six months

Joe

Community Legend

357 Views

1 replies

0 likes

Account
Other
Subscription
  • 357 Views
  • 1 replies
  • 0 likes