Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

I want to deactivate my Facebook account. However I want to keep my Spotify Premium account.

I have been through some of these community board and I can't find an actual solution to this. Is there really nobody from a tech support I can contact directly who can fix this ?? Why should I have to rely on community support board when I am paying...

Newbie

I have been through some of these community board and I can't find an actual solution to this. Is there really nobody from a tech support I can contact directly  who can fix this ?? Why should...

Taylor

Community Legend

2873 Views

4 replies

3 likes

Login
  • 2873 Views
  • 4 replies
  • 3 likes

iphone will not download playlists for offline use

i am a premium member but cannot sync playlists onto iphone, works fine with ipad but iphone is where i want to use this most so not happy about paying subscriptions for half a service, fix now please!!!! playlists start to download but never do! ple...

Regular

i am a premium member but cannot sync playlists onto iphone, works fine with ipad but iphone is where i want to use this most so not happy about paying subscriptions for half a service, fix now pleas...

Peter__

Community Legend

2172 Views

6 replies

0 likes

  • 2172 Views
  • 6 replies
  • 0 likes

504 Gateway Time-out nginx

I'd like to buy a Spotify E-card all morning in here: https://www.spotify.com/nl/get-spotify/e-card/ but after I give in my Credit Card data en try to verrify the buy, i get a 504 Gateway Time-out, nginx error. Seems to be a server side error. Can yo...

Casual Listener

I'd like to buy a Spotify E-card all morning in here: https://www.spotify.com/nl/get-spotify/e-card/  but after I give in my Credit Card data en try to verrify the buy, i get a 504 Gat...

Peter__

Community Legend

2803 Views

8 replies

0 likes

  • 2803 Views
  • 8 replies
  • 0 likes

Using my premium account on my new computer

I am a subscriber to Spotify Premium. I have bought a new computer and downloaded Spotify onto this new computer however it does not recognize that I'm a premium user.If I download Spotify Premium onto this new computer using the same account will I ...

Newbie

I am a subscriber to Spotify Premium. I have bought a new computer and downloaded Spotify onto this new computer however it does not recognize that I'm a premium user. If I download Spotify Premium ...

Peter__

Community Legend

2374 Views

2 replies

0 likes

  • 2374 Views
  • 2 replies
  • 0 likes

Nightmare trying to reset my password

It is impossible to reset my password. The link seems no working at all. Last time it happend to me, I put a ticket for support and they fix it for me, but now I do not know how to put a support ticket. Anybody in the comunity knows? Thanks in advanc...

Casual Listener

It is impossible to reset my password. The link seems no working at all. Last time it happend to me, I put a ticket for support and they fix it for me, but now I do not know how to put a support tick...

Liam

Community Legend

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

Can't change facebook user on Spotify

Hello!Just this week I noticed that my Spotify account had been linked from my facebook to my brothers facebook (we share the same account, sorry guys) without any warning. Is there a way to change this? I did not sign up via facebook and I've also t...

Newbie

Hello! Just this week I noticed that my Spotify account had been linked from my facebook to my brothers facebook (we share the same account, sorry guys) without any warning. Is there a way to change...

Peter__

Community Legend

600 Views

4 replies

0 likes

  • 600 Views
  • 4 replies
  • 0 likes

Payment Bug(?)

So since I can't post in the bug section and there is really no way to submit a big to Spotify using the contact form, I will just post it here.When using PayPal to fund a Spotify account, if the account linked to PayPal has no money in it, the spoti...

Casual Listener

So since I can't post in the bug section and there is really no way to submit a big to Spotify using the contact form, I will just post it here. When using PayPal to fund a Spotify account, if the...

ChristianTW

Casual Listener

856 Views

2 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 856 Views
  • 2 replies
  • 0 likes

I accidentally deleted my playlist, help me!

It was called summer 2013 is there anyway i can get it back! My husband made a mistake

Newbie

It was called summer 2013 is there anyway i can get it back! My husband made a mistake 😞

Peter__

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

My unlimited subscription won't let me stream my music anymore please help!

Hello everyone, I've been a Unlimited ($5 a month subscription) user on Spotify for over 6 months now because I never needed any of the additional features that Premium offered besides the streaming. So today I log in to listen to some music and ever...

Casual Listener

Hello everyone, I've been a Unlimited ($5 a month subscription) user on Spotify for over 6 months now because I never needed any of the additional features that Premium offered besides the streaming....

Sam

Spotify

969 Views

3 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 969 Views
  • 3 replies
  • 0 likes

Just got the free trial but still o minutes.

So I just got the free premium trial for 30 day, but on my spotify it still says 0 minutes. Checked my account on the website and it says that I got a premium suscription. So why does it not work?

Visitor

So I just got the free premium trial for 30 day, but on my spotify it still says 0 minutes. Checked my account on the website and it says that I got a premium suscription. So why does it not work?

Peter__

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

How to move/transfer my Radio choices, playlists etc from Facebook account to my new non FB account

I've initially registered using a FB account and have chosen free trial. Subsequently I opened another account using a user name i.e. non FB and ALSO have chosen to pay for the Premium service. Now I want to transfer my stuff from the FB to the non F...

Newbie

I've initially registered using a FB account and have chosen free trial. Subsequently I opened another account using a user name i.e. non FB and ALSO have chosen to pay for the Premium service. Now I...

Peter__

Community Legend

1174 Views

2 replies

0 likes

Premium
  • 1174 Views
  • 2 replies
  • 0 likes

Solved!! Only sync on 3 devices?

I have spotify installed on my phone, home computer, work computer and my tablet and it's really annoying that you only allow syncing on only 3 devices.

Newbie

I have spotify installed on my phone, home computer, work computer and my tablet and it's really annoying that you only allow syncing on only 3 devices.

Liam

Community Legend

2304 Views

1 replies

1 likes

Subscription
  • 2304 Views
  • 1 replies
  • 1 likes

Solved!! Why can't I use Spotify offline playlists on two devices at the same time?

Hello, I'm new user of Spotify with one Premium account. Is it correct that I cannot use Spotify on my iPhone while my wife is using the account on her iPhone. Both playlists are offline? Thanks in advance. Best regards Claus

Casual Listener

Hello,   I'm new user of Spotify with one Premium account. Is it correct that I cannot use Spotify on my iPhone while my wife is using the account on her iPhone. Both playlists are offl...

Blochie

Casual Listener

1611 Views

2 replies

0 likes

Account
Premium
  • 1611 Views
  • 2 replies
  • 0 likes

Ads on Spotify (Premium Subscriber)

As a premium subscriber, why are there ads at the top of my Discover page?

Music Fan

As a premium subscriber, why are there ads at the top of my Discover page?  

musickevin

Music Fan

4380 Views

14 replies

1 likes

Premium
  • 4380 Views
  • 14 replies
  • 1 likes

Solved!! Device limit trouble. can i delete

I installated spotify on my old pc. After a big pc issue i had to install a new OS on my pc and installated spotify again. A few days later my pc crashed again, because the mainboard got big problems. My brother gaves me his laptop as long as ism wai...

Casual Listener

I installated spotify on my old pc. After a big pc issue i had to install a new OS on my pc and installated spotify again. A few days later my pc crashed again, because the mainboard got big problems...

Peter__

Community Legend

4189 Views

14 replies

0 likes

  • 4189 Views
  • 14 replies
  • 0 likes

ya no tengo premium y lo acabo de pagar!!!!!!!

pague el servicio Premium por un mes y ahora que entre ya no tengo premium y tambien cuando usé la aplicacion en mi ipad y android siempre me salio el aviso de que era solo por 48 hrs y se supone que lo que pague era para todos mis dispositivos ojalá...

Newbie

pague el servicio Premium  por un mes y ahora que entre ya no tengo premium y tambien cuando usé la aplicacion en mi ipad y android siempre me salio el aviso de que era solo por 48 hrs y se...

Peter__

Community Legend

828 Views

1 replies

0 likes

  • 828 Views
  • 1 replies
  • 0 likes

Removing Recommendations.

On boot-up, Spotify seems determined that I should listen to an album by a talentless cretin who savagely beat up his girlfriend and who has since shown no remorse whatsoever for doing so. As I would rather not be reminded of this criminal's existenc...

Casual Listener

On boot-up, Spotify seems determined that I should listen to an album by a talentless cretin who savagely beat up his girlfriend and who has since shown no remorse whatsoever for doing so.   A...

Peter__

Community Legend

30933 Views

4 replies

47 likes

  • 30933 Views
  • 4 replies
  • 47 likes

Facebook deactivated, can't change email

My old facebook account got deactivated, and now I can't login through Spotify. Only by using the username 115420043. Is there a way to change it?

Casual Listener

My old facebook account got deactivated, and now I can't login through Spotify. Only by using the username 115420043. Is there a way to change it?

Peter__

Community Legend

745 Views

3 replies

0 likes

  • 745 Views
  • 3 replies
  • 0 likes

Want ad rates

I wish to check with you the rates for #Billboards #Audio with light box #Branded Playlist

Regular

I wish to check with you the rates for  #Billboards #Audio with light box #Branded Playlist

Peter__

Community Legend

1187 Views

9 replies

0 likes

  • 1187 Views
  • 9 replies
  • 0 likes

double account delete facebook account

I think I have two accounts: - my regular account under my username (where i've all my starred music and playslists) - another that is linked to my facebook account (with nothing in it), > both are linked to the same email adress I wish to erase the ...

Newbie

I think I have two accounts:  - my regular account under my username (where i've all my starred music and playslists)   - another that is linked to my facebook ...

Peter__

Community Legend

1363 Views

3 replies

0 likes

  • 1363 Views
  • 3 replies
  • 0 likes