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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785552 Views

18 replies

29 likes

  • 785552 Views
  • 18 replies
  • 29 likes

Pixelated screen in Windows 8

Hey, I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else experiencing this? Its also deleted all my playlists, but that may be an...

Visitor

Hey,    I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else expe...

Peter__

Community Legend

1082 Views

1 replies

0 likes

  • 1082 Views
  • 1 replies
  • 0 likes

No confirmation of purchase

I payed for spotify premium and entered my number but it redirected me back to the purchase page. I tried this again and I got the same result. My accout shows that I am still using spotify free. Help?

Newbie

I payed for spotify premium and entered my number but it redirected me back to the purchase page. I tried this again and I got the same result. My accout shows that I am still using spotify free. Hel...

Peter__

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Lost my spotify premium account

I was not able to log in to my spotify premium account and tried to submit a password reset but I got a message that my email address does not exist. So I had to recreate a new free account with the same ID and email address but I am still not sure w...

Newbie

I was not able to log in to my spotify premium account and tried to submit a password reset but I got a message that my email address does not exist. So I had to recreate a new free account with the ...

Peter__

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Forgot my Password

Hello there I forgot my password to Spotify so I tried to recover it through the "forgot my password" page. However I fill in my email address then get the confirmation from Spotify that it will be send to my email, yet the email never arrives. I tri...

Visitor

Hello there I forgot my password to Spotify so I tried to recover it through the "forgot my password" page. However I fill in my email address then get the confirmation from Spotify that it wi...

user-removed

Not applicable

752 Views

2 replies

0 likes

Account
Login
  • 752 Views
  • 2 replies
  • 0 likes

Solved!! I cannot use my giftcard because of having not used up free trial

Hello everybody, I ran into quite a weird problem today. I went to my local Dutch supermarket and bought a €30 giftcard for Spotify because I do not have a credit card or any of the other ways of paying for an automaticly continueing package, that ch...

Casual Listener

Hello everybody,   I ran into quite a weird problem today. I went to my local Dutch supermarket and bought a €30 giftcard for Spotify because I do not have a credit card or any of the other ...

Liam

Community Legend

624 Views

3 replies

0 likes

  • 624 Views
  • 3 replies
  • 0 likes

About privacy

My Spotify page(http://open.spotify.com/user/vipoke) is showing my full name, and I don't want that. What can I do?

Visitor

My Spotify page(http://open.spotify.com/user/vipoke) is showing my full name, and I don't want that.   What can I do? 

Peter__

Community Legend

382 Views

1 replies

0 likes

Other
Subscription
  • 382 Views
  • 1 replies
  • 0 likes

I want to deactivate my Facebook account. However I want to keep my Spotify Premium account.

I have been through some of these community board and I can't find an actual solution to this. Is there really nobody from a tech support I can contact directly who can fix this ?? Why should I have to rely on community support board when I am paying...

Newbie

I have been through some of these community board and I can't find an actual solution to this. Is there really nobody from a tech support I can contact directly  who can fix this ?? Why should...

Taylor

Community Legend

2770 Views

4 replies

3 likes

Login
  • 2770 Views
  • 4 replies
  • 3 likes

iphone will not download playlists for offline use

i am a premium member but cannot sync playlists onto iphone, works fine with ipad but iphone is where i want to use this most so not happy about paying subscriptions for half a service, fix now please!!!! playlists start to download but never do! ple...

Regular

i am a premium member but cannot sync playlists onto iphone, works fine with ipad but iphone is where i want to use this most so not happy about paying subscriptions for half a service, fix now pleas...

Peter__

Community Legend

1929 Views

6 replies

0 likes

  • 1929 Views
  • 6 replies
  • 0 likes

504 Gateway Time-out nginx

I'd like to buy a Spotify E-card all morning in here: https://www.spotify.com/nl/get-spotify/e-card/ but after I give in my Credit Card data en try to verrify the buy, i get a 504 Gateway Time-out, nginx error. Seems to be a server side error. Can yo...

Casual Listener

I'd like to buy a Spotify E-card all morning in here: https://www.spotify.com/nl/get-spotify/e-card/  but after I give in my Credit Card data en try to verrify the buy, i get a 504 Gat...

Peter__

Community Legend

2585 Views

8 replies

0 likes

  • 2585 Views
  • 8 replies
  • 0 likes

Using my premium account on my new computer

I am a subscriber to Spotify Premium. I have bought a new computer and downloaded Spotify onto this new computer however it does not recognize that I'm a premium user.If I download Spotify Premium onto this new computer using the same account will I ...

Newbie

I am a subscriber to Spotify Premium. I have bought a new computer and downloaded Spotify onto this new computer however it does not recognize that I'm a premium user. If I download Spotify Premium ...

Peter__

Community Legend

2260 Views

2 replies

0 likes

  • 2260 Views
  • 2 replies
  • 0 likes

Nightmare trying to reset my password

It is impossible to reset my password. The link seems no working at all. Last time it happend to me, I put a ticket for support and they fix it for me, but now I do not know how to put a support ticket. Anybody in the comunity knows? Thanks in advanc...

Casual Listener

It is impossible to reset my password. The link seems no working at all. Last time it happend to me, I put a ticket for support and they fix it for me, but now I do not know how to put a support tick...

Liam

Community Legend

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

Can't change facebook user on Spotify

Hello!Just this week I noticed that my Spotify account had been linked from my facebook to my brothers facebook (we share the same account, sorry guys) without any warning. Is there a way to change this? I did not sign up via facebook and I've also t...

Newbie

Hello! Just this week I noticed that my Spotify account had been linked from my facebook to my brothers facebook (we share the same account, sorry guys) without any warning. Is there a way to change...

Peter__

Community Legend

504 Views

4 replies

0 likes

  • 504 Views
  • 4 replies
  • 0 likes

Payment Bug(?)

So since I can't post in the bug section and there is really no way to submit a big to Spotify using the contact form, I will just post it here.When using PayPal to fund a Spotify account, if the account linked to PayPal has no money in it, the spoti...

Casual Listener

So since I can't post in the bug section and there is really no way to submit a big to Spotify using the contact form, I will just post it here. When using PayPal to fund a Spotify account, if the...

ChristianTW

Casual Listener

735 Views

2 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 735 Views
  • 2 replies
  • 0 likes

I accidentally deleted my playlist, help me!

It was called summer 2013 is there anyway i can get it back! My husband made a mistake

Newbie

It was called summer 2013 is there anyway i can get it back! My husband made a mistake 😞

Peter__

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

My unlimited subscription won't let me stream my music anymore please help!

Hello everyone, I've been a Unlimited ($5 a month subscription) user on Spotify for over 6 months now because I never needed any of the additional features that Premium offered besides the streaming. So today I log in to listen to some music and ever...

Casual Listener

Hello everyone, I've been a Unlimited ($5 a month subscription) user on Spotify for over 6 months now because I never needed any of the additional features that Premium offered besides the streaming....

Sam

Spotify

858 Views

3 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 858 Views
  • 3 replies
  • 0 likes

Just got the free trial but still o minutes.

So I just got the free premium trial for 30 day, but on my spotify it still says 0 minutes. Checked my account on the website and it says that I got a premium suscription. So why does it not work?

Visitor

So I just got the free premium trial for 30 day, but on my spotify it still says 0 minutes. Checked my account on the website and it says that I got a premium suscription. So why does it not work?

Peter__

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

How to move/transfer my Radio choices, playlists etc from Facebook account to my new non FB account

I've initially registered using a FB account and have chosen free trial. Subsequently I opened another account using a user name i.e. non FB and ALSO have chosen to pay for the Premium service. Now I want to transfer my stuff from the FB to the non F...

Newbie

I've initially registered using a FB account and have chosen free trial. Subsequently I opened another account using a user name i.e. non FB and ALSO have chosen to pay for the Premium service. Now I...

Peter__

Community Legend

1064 Views

2 replies

0 likes

Premium
  • 1064 Views
  • 2 replies
  • 0 likes

Solved!! Only sync on 3 devices?

I have spotify installed on my phone, home computer, work computer and my tablet and it's really annoying that you only allow syncing on only 3 devices.

Newbie

I have spotify installed on my phone, home computer, work computer and my tablet and it's really annoying that you only allow syncing on only 3 devices.

Liam

Community Legend

2168 Views

1 replies

1 likes

Subscription
  • 2168 Views
  • 1 replies
  • 1 likes

Solved!! Why can't I use Spotify offline playlists on two devices at the same time?

Hello, I'm new user of Spotify with one Premium account. Is it correct that I cannot use Spotify on my iPhone while my wife is using the account on her iPhone. Both playlists are offline? Thanks in advance. Best regards Claus

Casual Listener

Hello,   I'm new user of Spotify with one Premium account. Is it correct that I cannot use Spotify on my iPhone while my wife is using the account on her iPhone. Both playlists are offl...

Blochie

Casual Listener

1478 Views

2 replies

0 likes

Account
Premium
  • 1478 Views
  • 2 replies
  • 0 likes

Ads on Spotify (Premium Subscriber)

As a premium subscriber, why are there ads at the top of my Discover page?

Music Fan

As a premium subscriber, why are there ads at the top of my Discover page?  

musickevin

Music Fan

3627 Views

14 replies

1 likes

Premium
  • 3627 Views
  • 14 replies
  • 1 likes