Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! A wired but true situation

Hi So, after having problems with spotify(still unsolved, link here), I reinstalled, and because this is my 2nd account, I have no idea what my username is! the one I use for everything is already used for my 1st account(I guess). I only use FB as qu...

Gig Goer

Hi   So, after having problems with spotify(still unsolved, link here), I reinstalled, and because this is my 2nd account, I have no idea what my username is! the one I use for everything is...

Peter__

Community Legend

821 Views

4 replies

0 likes

Login
  • 821 Views
  • 4 replies
  • 0 likes

Dual accounts

It appears that I have 2 e-mail addresses linked to what I assume are 2 Spotify accounts and I now have Premium with my correct Virgin e-mail account but am only accessing my account linked ot my old e-mail and when I went onto my profile on that one...

Newbie

It appears that I have 2 e-mail addresses linked to what I assume are 2 Spotify accounts and I now have Premium with my correct Virgin e-mail account but am only accessing my account linked ot my old...

Jamie

Spotify Legend

610 Views

2 replies

0 likes

  • 610 Views
  • 2 replies
  • 0 likes

Solved!! My Premium Account was Hacked

My Premium account was hacked. The Email address and password is changed. I can still connect using my facebook login. All of my playlists are gone aswell. Please help me get my account back.

Regular

My Premium account was hacked. The Email address and password is changed. I can still connect using my facebook login. All of my playlists are gone aswell.   Please help me get my account ba...

jonas666

Regular

2228 Views

14 replies

0 likes

Account
Premium
  • 2228 Views
  • 14 replies
  • 0 likes

Accidentally deleted half the songs on my playlist!! How to recover? Thanks!!

Hi. Is there any chance a moderator can recover. Playlist is California Road Trip. Deleted 50% songs today by accident at 12::30 pm

Casual Listener

Hi. Is there any chance a moderator can recover. Playlist is California Road Trip. Deleted 50% songs today by accident at 12::30 pm

Taylor

Community Legend

1461 Views

4 replies

1 likes

Premium
  • 1461 Views
  • 4 replies
  • 1 likes

The first time I've written a complaint for ANYTHING

Oh, spotify. I try to deactivate my Facebook, and Spotify reactivates it whenever I log in to listen to some music. After a bunch of fumbling through a seemingly endless barrage of sidebars to force me to keep my "active" facebook linked to spotify, ...

Newbie

Oh, spotify. I try to deactivate my Facebook, and Spotify reactivates it whenever I log in to listen to some music. After a bunch of fumbling through a seemingly endless barrage of sidebars to force ...

Taylor

Community Legend

324 Views

1 replies

0 likes

Account
Premium
Subscription
  • 324 Views
  • 1 replies
  • 0 likes

PREMIUM ACCOUNT LOST, everything gone!

A few days ago I could not get into my Spotify account by any method. Attempts to reset or recover my password indicate that it no longer exists! I created a new account just so I could post and open a case with support. Case #00881804. I hope I get ...

Newbie

A few days ago I could not get into my Spotify account by any method. Attempts to reset or recover my password indicate that it no longer exists!   I created a new account just so I could po...

Taylor

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!! PLAYLISTS LOST - PREMIUM ACCOUNT - SPOYIFY HELP ME OR LOSE MY BUSINESS

PROBLEM: I've lost all my playlists, which I use and rely on as reference for my work - hence paying the premium fee. FIXES: NONE. I've tried all the logging in, out, in, out. Changing passwords etc... etc... no joy. ACTION: I've lodged two cases (00...

Casual Listener

PROBLEM:          I've lost all my playlists, which I use and rely on as reference for my work - hence paying the premium fee.   FIXES:         &...

barneywithers

Casual Listener

794 Views

3 replies

0 likes

Account
Premium
Subscription
  • 794 Views
  • 3 replies
  • 0 likes

2 day trial period end???

Hey guysI'm new to spotify and decided to DL it to my iPhone with the 2 day free trial. When the trial ends will I automatically be charged for my account or will it turn into a free one? Please help!! Emily

Newbie

Hey guys I'm new to spotify and decided to DL it to my iPhone with the 2 day free trial. When the trial ends will I automatically be charged for my account or will it turn into a free one? P...

Liam

Community Legend

616 Views

1 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 616 Views
  • 1 replies
  • 0 likes

Solved!! Studying Abroad - Can't use spotify?

Hey everyone, I'm currently studying abroad in Spain until December. I've been here since the start of August and have had no problems using my spotify account until this morning, when it tells me to update my country. I have read that I need to upda...

Casual Listener

Hey everyone, I'm currently studying abroad in Spain until December. I've been here since the start of August and have had no problems using my spotify account until this morning, when it tells me to...

MattSuda

Spotify Star

2905 Views

3 replies

0 likes

  • 2905 Views
  • 3 replies
  • 0 likes

Solved!! Started 30 day Premium Trial Client still shows as Free

Hi All, I started a 30 day free premium trial today because I wanted to try Spotify out on a new Android phone. However my Spotify PC client still shows that I am under a free account and when I try to enable a playlist for offline mode I get a messa...

Casual Listener

Hi All,   I started a 30 day free premium trial today because I wanted to try Spotify out on a new Android phone. However my Spotify PC client still shows that I am under a free account and ...

mysterion24

Casual Listener

2072 Views

17 replies

0 likes

  • 2072 Views
  • 17 replies
  • 0 likes

time limit

I am being told that i have reached the 10 hour time limit for this month. Two things : i didnt know my account was time limited and i very much doubt i have hit any where 10 hours this month considering i have been away for 2 weeks.

Newbie

I am being told that i have reached the 10 hour time limit for this month. Two things : i didnt know my account was time limited and i very much doubt i have hit any where 10 hours this month conside...

Liam

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Connecting to Facebook from spotify created account only uses my last name

I just connected my Spotify account to my facebook account thinking it would replace my display username with my real name, but now my account is only showing up as my username plus last name; no first name. Is there any way to change this to only my...

Casual Listener

I just connected my Spotify account to my facebook account thinking it would replace my display username with my real name, but now my account is only showing up as my username plus last name; no fir...

Vitani

Casual Listener

681 Views

2 replies

0 likes

Account
Free
  • 681 Views
  • 2 replies
  • 0 likes

Premium account not working

Hi - for a few months I have been getting charged for premium, yet get none of he the perks. I still have ads, I can't play things on my phone, and I can find no explanation. If someone could point me in the diretion of a solution, or how to actually...

Newbie

Hi - for a few months I have been getting charged for premium, yet get none of he the perks. I still have ads, I can't play things on my phone, and I can find no explanation. If someone could point m...

Jonahman10

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Search for an album noy yielding to the same result on PC and on iOS or Android devices

Hi, How is it possible that searching for the same artists/album on PC/Mac or on mobile devices (iPad and Galaxy S3) yield to different results ? I'm currently listening to "The Winery Dogs" new album on my pc at home and on my PC at work and saved t...

Newbie

Hi,   How is it possible that searching for the same artists/album on PC/Mac or on mobile devices (iPad and Galaxy S3) yield to different results ?   I'm currently listening to "The...

Liam

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

premium 30 day

i have subscribed to the 30 day trial to give it a try and i cant even download a single thing or even purchase some music 0.o may i ask why?

Newbie

i have subscribed to the 30 day trial to give it a try and i cant even download a single thing or even purchase some music 0.o  may i ask why?

Taylor

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Log in with facebook via spotify?

I joined spotify by logging in with facebook details, now it says when I log into facebook to continue sign in, log in with spotify log in which I don't have!?I can't play my music, very frustrating!What the!!!!???

Newbie

I joined spotify by logging in with facebook details, now it says when I log into facebook to continue sign in, log in with spotify log in which I don't have!? I can't play my music, very frustratin...

Taylor

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Syncing my iPod with Spotify during free trial

Hi. So I'm currently using the free trial for Spotify Premium and I wanted to sync some of the palylists I have on Spotify onto my iPod. What happens to the music once the free trial is over?

Newbie

Hi.   So I'm currently using the free trial for Spotify Premium and I wanted to sync some of the palylists I have on Spotify onto my iPod.  What happens to the music once the free trial...

Taylor

Community Legend

402 Views

1 replies

0 likes

Free
Premium
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Someone Stealing my spotify, or strange glitch causing music pause... Please Help!

Hi guys, today my spotify was working just fine when I went to work in the morning, but on my ride back home it kept getting interrupted by "use in another account." I've googled the situation to try and solve it. It said to set a password for device...

Casual Listener

Hi guys,   today my spotify was working just fine when I went to work in the morning, but on my ride back home it kept getting interrupted by "use in another account." I've googled the situa...

Liam

Community Legend

2344 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 2344 Views
  • 1 replies
  • 0 likes

Moving/ rearrenging music

Hi, i want to get a new account and get premium on that but i also want my old playlists on that new account from my current account if its possible to move it somehow?

Casual Listener

Hi, i want to get a new account and get premium on that but i also want my old playlists on that new account from my current account if its possible to move it somehow? 

Liam

Community Legend

604 Views

5 replies

0 likes

  • 604 Views
  • 5 replies
  • 0 likes

Confused about premium

I have the premium account and really love it but am confused. I use it on my laptop, on my iPhone, and last night I put it on my daughters (under age 13) iPhone since I read that I can have up to three devices with premium, and since I am paying for...

Casual Listener

I have the premium account and really love it but am confused. I use it on my laptop, on my iPhone, and last night I put it on my daughters (under age 13) iPhone since I read that I can have up to th...

Liam

Community Legend

509 Views

3 replies

0 likes

Premium
  • 509 Views
  • 3 replies
  • 0 likes