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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782928 Views

18 replies

29 likes

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  • 18 replies
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Solved!! Music lovers never temper with the sound quality!

After installing Spotify I noticed the bad sound quality and had to learn only Premium users get normal quality. If Spotify wants to introduce itself as a high quality service I think it's the worst idea to lower the sound quality. I don't even know ...

Casual Listener

After installing Spotify I noticed the bad sound quality and had to learn only Premium users get normal quality. If Spotify wants to introduce itself as a high quality service I think it's the w...

JackDanielz

Newbie

36259 Views

25 replies

3 likes

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  • 25 replies
  • 3 likes

Solved!! I don't want to see what others are listening to.

I'm not Facebook; I listen to Spotify through their desktop application and I am getting that right column full of what people whom I don't know are listening to. It's taking up precious (laptop) screen space and would love to get rid of it. At the v...

Newbie

I'm not Facebook; I listen to Spotify through their desktop application and I am getting that right column full of what people whom I don't know are listening to.  It's taking up precious (lapto...

AnabelaG

Newbie

5140 Views

4 replies

1 likes

  • 5140 Views
  • 4 replies
  • 1 likes

two accounts with the same email address

Hi there, I was reading that people had similar problems, but it didn't seem to be exactly what I have Here is what happened: When Spotify came out it was only possible to sign-up with your facebook account, so that was what I did. My email address I...

Casual Listener

Hi there,   I was reading that people had similar problems, but it didn't seem to be exactly what I have   Here is what happened: When Spotify came out it was only possible to sign-...

mirellatf89

Newbie

5344 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Paid premium charge. No service.

I have tried countless times to talk to someone. I finally have given up hope in spotify actuall helping me with my problems. I mad a 2 day free trial account and decided to go premium. So I plugged in my card information and the charge went through ...

Music Fan

I have tried countless times to talk to someone. I finally have given up hope in spotify actuall helping me with my problems. I mad a 2 day free trial account and decided to go premium. So I plugged ...

Char71

Newbie

991 Views

6 replies

2 likes

  • 991 Views
  • 6 replies
  • 2 likes

Email - Facebook

HELP: When I log into Spotify with my Facebook credentials, the email addresses do not match between the two (Facebook & Spotify). The correct email address is in my Facebook account, Spotify has the wrong email address. However when I attempt to cha...

Casual Listener

HELP:  When I log into Spotify with my Facebook credentials, the email addresses do not match between the two (Facebook & Spotify).   The correct email address is in my Faceboo...

lamiamurray

Newbie

528 Views

4 replies

0 likes

  • 528 Views
  • 4 replies
  • 0 likes

Solved!! Some albums not available in my country

I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation. I was just adding loads of Breaking Benjamin songs when I realized... two albums are missing. (Dear Agony & Saturate) I looked t...

Visitor

I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation.   I was just adding loads of Breaking Benjamin songs when I realized...

Xeno2

Casual Listener

19687 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Solved!! Can't log in after changing password

Hi!I logged out from my iPhone and forgot my password, stupidly enoug. I logged on to the page, it worked, so I tried my computer and logged out. It says wrong password. Reinstalled, but nothing. Changed it several times, and tried to log in from my ...

Casual Listener

Hi! I logged out from my iPhone and forgot my password, stupidly enoug.  I logged on to the page, it worked, so I tried my computer and logged out. It says wrong password.   Reinst...

_2018

Newbie

3534 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Never received Email confirmation, receipt for Spotify Premium gift.

Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...

Newbie

Hi everyone,   I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before.  I paid and didnt receive any email confirmation or rece...

dolan4114

Casual Listener

946 Views

2 replies

0 likes

Mac
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  • 2 replies
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Solved!! Lost premium code

Last year, i've given my girlfriend a premium code as a birthday gift, which i had purchased on the spotify website. She wasn't able to use the code up until now because she did not have acces to a stable internet connection. She had printed her subs...

Newbie

  Last year, i've given my girlfriend a premium code as a birthday gift, which i had purchased on the spotify website. She wasn't able to use the code up until now because she did not have acce...

astridaaftink

Newbie

9389 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Email notification language

Hi I am based in Hong Kong and subscribe to Spotify in Hong Kong. The Spotify software lets me set English language but all the email notifications that I receive are in Chinese characters. How can I change the email notification language to English?...

Newbie

Hi   I am based in Hong Kong and subscribe to Spotify in Hong Kong. The Spotify software lets me set English language but all the email notifications that I receive are in Chinese characters...

HongKong2018

Newbie

9570 Views

30 replies

41 likes

Account
  • 9570 Views
  • 30 replies
  • 41 likes

Solved!! Spotify displays my real name instead of my username

Spotify displays my real name instead of my username. I would far prefer to use my username. I can't find a place to change this in the profile or account settings. Help?

Casual Listener

Spotify displays my real name instead of my username.  I would far prefer to use my username.  I can't find a place to change this in the profile or account settings.  Help?

Clear2Go

Casual Listener

36801 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Radio Station won't play

I keep getting an error message: Sorry, this radio station cannot be started. Please try with something else. I signed up for Premium to specifically listen to AGIT8 radio and hopefully find new music from there. If the station I signed up for cannot...

Newbie

I keep getting an error message: Sorry, this radio station cannot be started. Please try with something else. I signed up for Premium to specifically listen to AGIT8 radio and hopefully find new mus...

Randyree323

Newbie

6429 Views

16 replies

0 likes

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  • 16 replies
  • 0 likes

Paid for Premium and it's NOT working

I just paid for premium a few hours ago. I can login online and it clearly shows I am a premium member. I received a receipt via email already. Even on my mac when I try and do something like make a playlist available offline and it says offline is a...

Newbie

I just paid for premium a few hours ago.  I can login online and it clearly shows I am a premium member.  I received a receipt via email already.  Even on my mac when I try and do some...

OMAR_BEN_KHATAB

Newbie

923 Views

4 replies

2 likes

  • 923 Views
  • 4 replies
  • 2 likes

Superuser Contribution Twitch and Spotify?

Hi. If I understand correctly you cant play Spotify music while livestreaming games in Twitch. So Im wondering why this one guy in Twitch, name Kungentv, can play Spotify all day long while over 5000 people are listening him. I tought Spotify was per...

Newbie

Hi.   If I understand correctly you cant play Spotify music while livestreaming games in Twitch. So Im wondering why this one guy in Twitch, name Kungentv, can play Spotify all day long wh...

Maxim

Spotify Star

275684 Views

14 replies

6 likes

  • 275684 Views
  • 14 replies
  • 6 likes

Cost of Spotify Premium for different countries in relation to USD.

Cost of Spotify Premium for different countries converted to USD. Australian dollar $11.99 = $12.5 Euro 9.99€ = $12.5 Swiss franc 12.95 = $13.5 Swedish kronor 99 = $15 British pound 9.99 = $15.8 Danish krone 99 = $16.64 Norwegian krone 99 = $17 Price...

Casual Listener

Cost of Spotify Premium for different countries converted to USD.   Australian dollar $11.99  = $12.5 Euro 9.99€  = $12.5 Swiss franc 12.95 = $13.5 Swedish kronor 99 =...

Hiya02

Newbie

139172 Views

29 replies

6 likes

  • 139172 Views
  • 29 replies
  • 6 likes

Solved!! HELP! - Want to downgrade Premium to free spotify on desktop, will i lose all my playlists?

I am thinking about cancelling my premium subscription as i have noticed of late i am not really using spotify that much on my phone or ipad anymore, not enough to justify £10 a month.I want to cancel the payment and downgrade to the free version or ...

Casual Listener

I am thinking about cancelling my premium subscription as i have noticed of late i am not really using spotify that much on my phone or ipad anymore, not enough to justify £10 a month. I want to can...

Mae81

Newbie

10680 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! Subscription Comparison Chart

Please Note: This chart was created by me for clarification purposes here on the Spotify Community. This chart is not endorsed by, or form any part of, official subscription information from Spotify. All details are correct at time of publishing. As ...

Community Legend

Please Note: This chart was created by me for clarification purposes here on the Spotify Community. This chart is not endorsed by, or form any part of, official subscription information from Spotify....

Dhaka-dice

Casual Listener

267129 Views

109 replies

66 likes

  • 267129 Views
  • 109 replies
  • 66 likes

Upgraded to Spotify Premium - still getting adverts

I upgraded to premium but I'm still getting adverts. I logged out and in multiple times but nothing seems to help.

Newbie

I upgraded to premium but I'm still getting adverts. I logged out and in multiple times but nothing seems to help.    

Tanyawilson

Newbie

19419 Views

88 replies

6 likes

  • 19419 Views
  • 88 replies
  • 6 likes

Slow or unreachable service

For some reason my Spotify clients are misbehaving. The "What's new"-view doesn't load, loads slowly or partially. I get error messages telling me that I'm offline - when everything else works just fine. Search usually works, but songs often take tim...

Newbie

For some reason my Spotify clients are misbehaving. The "What's new"-view doesn't load, loads slowly or partially. I get error messages telling me that I'm offline - when everything else works just f...

crazyponito

Newbie

2135 Views

10 replies

5 likes

  • 2135 Views
  • 10 replies
  • 5 likes

Stolen 'Cracked' Accounts

Someone on a forum is selling stolen '[cracked' accounts and making money. I have contacted Spotify about this, but they seem to have done nothing about this.

Newbie

Someone on a forum is selling stolen '[cracked' accounts and making money.   I have contacted Spotify about this, but they seem to have done nothing about this.       ...

suckmyweenie

Newbie

4029 Views

2 replies

0 likes

  • 4029 Views
  • 2 replies
  • 0 likes