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Solved!! Premium for the wrong account.

Hi !I think everything is said in the tittle, is it possible to get off the premium from my old account (I've just paid a few minutes ago), and to get it on my real account ?Thanks!

Visitor

Hi ! I think everything is said in the tittle, is it possible to get off the premium from my old account (I've just paid a few minutes ago), and to get it on my real account ? Thanks!

user-removed

Not applicable

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

Leaving Virgin Media

Hi I currently pay my Spotify premium through Virgin Media. However I will be leaving Virgin on The 7th September but would like to keep spotify premium what would be the best way to do this. Will I be able to use the same account and keep the same p...

Casual Listener

Hi I currently pay my Spotify premium through Virgin Media. However I will be leaving Virgin on The 7th September but would like to keep spotify premium what would be the best way to do this. &nbsp...

Liam

Community Legend

341 Views

1 replies

0 likes

Premium
  • 341 Views
  • 1 replies
  • 0 likes

playlist

I made a playlist on one computer and when i wanted to listen to it on another computer, it wasn't there. How do i get playlist onto other computer?

Casual Listener

I made a playlist on one computer and when i wanted to listen to it on another computer, it wasn't there. How do i get playlist onto other computer?

Marco

Community Legend

282 Views

1 replies

0 likes

Free
  • 282 Views
  • 1 replies
  • 0 likes

Error 408

Hi i cant log in my account is spanish and im in france wht can i do? Urgent !!

Casual Listener

Hi i cant log in my account is spanish and im in france wht can i do? Urgent !!

Joe

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Merged accounts on accident, now im missing one whole account

So this is what has happend, I had a account for almost a year now, my friend wanted an account so I made him one. I left the room while he was making his account and came back to him upset, he had tried to merge his new account with his facebook acc...

Newbie

So this is what has happend, I had a account for almost a year now, my friend wanted an account so I made him one. I left the room while he was making his account and came back to him upset, he had t...

Adam

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Songs from Facebook doesn't play

I tried changing the password to my faceboook account and the music doesn't play when i hit the "play" button on facebook. It keeps prompting me with this message " We could not automatically log you into Spotify. Please log into Spotify with your Fa...

Casual Listener

I tried changing the password to my faceboook account and the music doesn't play when i hit the "play" button on facebook. It keeps prompting me with this message " We could not automatically log you...

dnvnlm

Casual Listener

451 Views

2 replies

0 likes

Account
Login
  • 451 Views
  • 2 replies
  • 0 likes

Someone else logged into my account on their own phone.

Hi does anyone know how I can get someone disconnected from my account? I made the mistake of logging into my spotify on their phone and not disconnecting and now I believe they have access to my account even after I changed my password. This kinda s...

Casual Listener

Hi does anyone know how I can get someone disconnected from my account? I made the mistake of logging into my spotify on their phone and not disconnecting and now I believe they have access to my acc...

Joe

Community Legend

672 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 672 Views
  • 1 replies
  • 0 likes

Moved to Spain - need to kill my old FB-based account

Dear Community, Long, long time ago I registered a Spotify account using my Facebook - back in the days, that was the only option (acc. 1223050376). Recently I moved to Spain and here I purchased the Premium subscription via Movistar (that allows me ...

Casual Listener

Dear Community,   Long, long time ago I registered a Spotify account using my Facebook - back in the days, that was the only option (acc. 1223050376). Recently I moved to Spain and here I pu...

Joe

Community Legend

290 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 290 Views
  • 1 replies
  • 0 likes

How to delete my spotify

First it said I completed my trial of 48 hours within an hour and now I want to delete my account

Newbie

First it said I completed my trial of 48 hours within an hour and now I want to delete my account

Joe

Community Legend

406 Views

1 replies

0 likes

Account
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Switched from Premium to Unlimited, still charged Premium price

Hello, I was recently in the Premium Free Trial but decided about halfway through the trail to switch to Unlimited. I was told the switch would be made on August 08, 2013 and I would be charged 4.99. I recently got charged 9.99 for Premium even thoug...

Casual Listener

Hello,   I was recently in the Premium Free Trial but decided about halfway through the trail to switch to Unlimited. I was told the switch would be made on August 08, 2013 and I would be ch...

ariaes

Casual Listener

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

connecting to music

I'm signed into spotify but can't listen to music. It keeps asking to start my premium even after I just charged it to my card. I updated the spotify app and the issue still continues. What do I need to do to fic this before I discontinue my account ...

Newbie

I'm signed into spotify but can't listen to music. It keeps asking to start my premium even after I just charged it to my card. I updated the spotify app and the issue still continues. What do I need...

Liam

Community Legend

335 Views

1 replies

0 likes

Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Lost all my Playlists

Hi My problem started when I wanted to log in not using Facebook. After that I could not log in, in any way or shape. I tried everything. Therefore I tried to log in as a new member because I thought that it would somehow clear the memory of my brows...

Casual Listener

Hi My problem started when I wanted to log in not using Facebook. After that I could not log in, in any way or shape. I tried everything.   Therefore I tried to log in as a new member beca...

Hereandnow123

Casual Listener

793 Views

4 replies

0 likes

Free
  • 793 Views
  • 4 replies
  • 0 likes

Only one company used for commercial ads?

There is only one company being advertised on my station, and not only is it for Olive Garden (Yuck!) but it's the same one, over and over. Hearing the same exact (annoying ad after every 2-3 songs for Olive Garden makes me want to cause a Spaghetti ...

Newbie

There is only one company being advertised on my station, and not only is it for Olive Garden (Yuck!) but it's the same one, over and over. Hearing the same exact (annoying ad after ev...

Joe

Community Legend

463 Views

1 replies

1 likes

  • 463 Views
  • 1 replies
  • 1 likes

I was charged one months premium and do not know what the account

I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month

Newbie

I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month

Joe

Community Legend

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Can't access spotify

My payments are going out as usual but jtoday i just for message saying I need premium to access music
What's going on? Should I stop my direct debit

Visitor

My payments are going out as usual but jtoday i just for message saying I need premium to access music<br>What's going on? Should I stop my direct debit

Joe

Community Legend

322 Views

1 replies

0 likes

Premium
  • 322 Views
  • 1 replies
  • 0 likes

I'm traveling, can I use spotify in Europe?

Hi! I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something? Thanks,

Newbie

Hi!   I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something?   Thanks,

Jonahman10

Roadie

23392 Views

2 replies

0 likes

  • 23392 Views
  • 2 replies
  • 0 likes

Travelling Abroad

I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?

Newbie

I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?

Adam

Roadie

352 Views

1 replies

0 likes

Account
Premium
Subscription
  • 352 Views
  • 1 replies
  • 0 likes

Trying to Change Country, Credit Card charged

I have recently cancelled my premium perscription and moved to a new country (the US from Sweden). My old Swedish account was set to charge a friends CC for the subscription because it wouldn't accept my US credit card. Now I can find no way to chang...

Newbie

I have recently cancelled my premium perscription and moved to a new country (the US from Sweden).  My old Swedish account was set to charge a friends CC for the subscription because it wouldn't...

Liam

Community Legend

1135 Views

1 replies

0 likes

  • 1135 Views
  • 1 replies
  • 0 likes

E-card not arrived, wrong account subscription

Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to disable it from my account and give it to the right p...

Casual Listener

Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to di...

Adam

Roadie

843 Views

7 replies

0 likes

  • 843 Views
  • 7 replies
  • 0 likes

me han cobrado dos veces spotify premium

Me habeies cobrado dos veces el sevicio spotify premium del que ya me he dado de baja incluso antes de acabar el mes completo. Por favor pido se mr devuelva el dinero en mi cuenta de nuevo. Gracias.

Newbie

Me habeies cobrado dos veces el sevicio spotify premium del que ya me he dado de baja incluso antes de acabar el mes completo. Por favor pido se mr devuelva el dinero en mi cuenta de nuevo. Gracias.

Adam

Roadie

1000 Views

1 replies

0 likes

Premium
  • 1000 Views
  • 1 replies
  • 0 likes