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how do I get back my old account?

Hi, I got some issues with my facebook account. I'm italian, so excuse me for my bad english. In february I joined spotify logging into it from my facebook account, then last July I accidently unlinked spotify and facebook. To fix this situation, I'v...

Newbie

Hi, I got some issues with my facebook account. I'm italian, so excuse me for my bad english.  In february I joined spotify logging into it from my facebook account, then last July I accidently...

Taylor

Community Legend

2024 Views

1 replies

0 likes

Account
Login
  • 2024 Views
  • 1 replies
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CHARGED FOR TRIAL

Hello i have been charged for premium before i have had a chance to cancel it, i am very poor and cannot afford to pay this and need a refund asap! I am not happy about this would someone please help me

Newbie

Hello i have been charged for premium before i have had a chance to cancel it, i am very poor and cannot afford to pay this and need a refund asap! I am not happy about this would someone please help...

Sam

Spotify

328 Views

1 replies

0 likes

Premium
  • 328 Views
  • 1 replies
  • 0 likes

Accounts merged without my consent

This is very confusing, so I will try and map out my every move. I created a Spotify account for a Facebook business page. I also have a Spotify account of my own which I log in through my FB. Both of these accounts have different email addresses, ho...

Casual Listener

This is very confusing, so I will try and map out my every move. I created a Spotify account for a Facebook business page. I also have a Spotify account of my own which I log in through my FB. Both...

Sam

Spotify

346 Views

1 replies

0 likes

Free
  • 346 Views
  • 1 replies
  • 0 likes

facebook friends showing up are not mine

I made a Spotify account for my girlfriend on my computer so she could use it back home, but now when I use my own account, her friends show up instead of mine. I have tried disconnecting from Facebook and reinstalling but nothing is working. Any sug...

Casual Listener

I made a Spotify account for my girlfriend on my computer so she could use it back home, but now when I use my own account, her friends show up instead of mine. I have tried disconnecting from F...

Sam

Spotify

1290 Views

3 replies

0 likes

  • 1290 Views
  • 3 replies
  • 0 likes

All of my playlist is gone after i logged in

lost my playlist today, dont know why, but its gone, tried http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-disappeared/td-p/61 but it didnt work, any sugestions ?

Casual Listener

lost my playlist today, dont know why, but its gone, tried http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-disappeared/td-p/61 but it d...

Sam

Spotify

531 Views

4 replies

0 likes

Account
  • 531 Views
  • 4 replies
  • 0 likes

Solved!! How do I stop a my credit card payment on an account I don't have access to?

Should I dispute the charge via my bank or perhaps this is something Spotify will help me with?

Newbie

Should I dispute the charge via my bank or perhaps this is something Spotify will help me with? 

Joe

Community Legend

904 Views

2 replies

0 likes

Account
Subscription
  • 904 Views
  • 2 replies
  • 0 likes

locked out because facebook account has been suspended

Hello, My premium spotify account is connected with a facebook account that has been temporarly disabled and I no longer own the phone number to unlock that facebook account. Please Help! Thank you

Regular

Hello, My premium spotify account is connected with a facebook account that has been temporarly disabled and I no longer own the phone number to unlock that facebook account.   Please Help...

Adriank

Regular

1570 Views

10 replies

0 likes

  • 1570 Views
  • 10 replies
  • 0 likes

The Premium code you entered has already been used

Purchased a $30 Gift Card from Target today and tried to redeem but to no avail. Message in red-"The Premium code you entered has already been used." Logged out and Logged back in and still same message?

Casual Listener

Purchased a $30 Gift Card from Target today and tried to redeem but to no avail.  Message in red-"The Premium code you entered has already been used." Logged out and Logged back in and still s...

Joe

Community Legend

782 Views

4 replies

0 likes

  • 782 Views
  • 4 replies
  • 0 likes

Solved!! Can't Log In

I am inputting my user name and password correctly, and I get a message through the Spotify app on my laptop that the username or password is incorrect. I even reset my password successfully and I still cannot log in. Help?

Newbie

I am inputting my user name and password correctly, and I get a message through the Spotify app on my laptop that the username or password is incorrect. I even reset my password successfully and I st...

Peter__

Community Legend

3647 Views

29 replies

0 likes

  • 3647 Views
  • 29 replies
  • 0 likes

Receive wrong friend mail

Hi i receive since 1 week notification that friends from me joined Spotify. I don´t know them and also in the Mail my Name is Francesca!! here´s a example is this a phishing mail? or a system failure on your side? Hey Francesca, Your friend Valentina...

Newbie

Hi    i receive since 1 week notification that friends from me joined Spotify. I don´t know them and also in the Mail my Name is Francesca!!   here´s a example   is th...

Sam

Spotify

431 Views

1 replies

0 likes

Security
Subscription
  • 431 Views
  • 1 replies
  • 0 likes

I need to logout from all of my devices!

Hey Can Spotify adamin please log me out of all devices my usernames is alcons37 Cheers!

Casual Listener

Hey Can Spotify adamin please log me out of all devices my usernames is alcons37     Cheers!

Joe

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Is there a way to send an invitation to friends without using Facebook?

Without using Facebook, is there a way to send an invitation to friends like a link with my account name attached or something so once they signed up and we will be already connected inside Spotify instead of all the addings? In future version, would...

Casual Listener

Without using Facebook, is there a way to send an invitation to friends like a link with my account name attached or something so once they signed up and we will be already connected inside Spotify i...

Joe

Community Legend

3232 Views

6 replies

0 likes

  • 3232 Views
  • 6 replies
  • 0 likes

Deleting an account

I have been trying to delete my sccount through the 'contact form' but there an error message keeps coming up - I just want to entirely delete my account - please can someone help with this! Also, why isn't there just a 'delete account' option somewh...

Visitor

I have been trying to delete my sccount through the 'contact form' but there an error message keeps coming up - I just want to entirely delete my account - please can someone help with this! Also, wh...

Sam

Spotify

460 Views

1 replies

0 likes

Subscription
  • 460 Views
  • 1 replies
  • 0 likes

Virgin Media and the wrong Spotify account!

I have been a Spotify member for a very long time. Last month I registered for the offer from Virgin Media, 9th of July as I set a calendar to remind me when my account with yourselves was no longer premium - they said that I had to wait and they cou...

Regular

I have been a Spotify member for a very long time.  Last month I registered for the offer from Virgin Media, 9th of July as I set a calendar to remind me when my account with yourselves was no l...

Sam

Spotify

696 Views

4 replies

0 likes

Account
Premium
Subscription
  • 696 Views
  • 4 replies
  • 0 likes

Solved!! new subscription for more devices needed

I've got a laptop, a PC at work, a phone, a Squeezebox server and an Onkyo receiver. 5 devices in total, which isn't really that unusual in this day and age, I imagine. now I got the dreaded message on my phone, "You have synced your playlists to mor...

Regular

I've got a laptop, a PC at work, a phone, a Squeezebox server and an Onkyo receiver.  5 devices in total, which isn't really that unusual in this day and age, I imagine.  now I got the drea...

Sam

Spotify

953 Views

5 replies

0 likes

Premium
Subscription
  • 953 Views
  • 5 replies
  • 0 likes

Charged 10.59

I have been a member for a six months and this month I was charged $10.59. The screen says: Subscription status You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on 2013-08-25 un...

Casual Listener

I have been a member for a six months and this month I was charged $10.59.  The screen says: Subscription status You have an active Spotify Premium subscription. Your subscript...

Sam

Spotify

2790 Views

3 replies

0 likes

Subscription
  • 2790 Views
  • 3 replies
  • 0 likes

I can't change my country to Italy - can't find a way

Hi, I can't change my account to Italy.It happens exactly what happened to this other member:http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-can-t-change-my-country-to-Italy-no-way/td-p/406732 The only difference is that I want to c...

Newbie

Hi, I can't change my account to Italy. It happens exactly what happened to this other member: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-can-t-change-my-country-to-Italy-n...

Adam

Roadie

381 Views

1 replies

0 likes

Account
Login
Premium
  • 381 Views
  • 1 replies
  • 0 likes

Have solved a problem but a new came up!

Hi my account was connected 2 someone elses facebook account but now i went to prefrences and disconnected 2 facebook but when i reconnect using my own account it still logges in as the old one (NOT MY ACCOUNT).. help

Newbie

Hi my account was connected 2 someone elses facebook account but now i went to prefrences and disconnected 2 facebook but when i reconnect using my own account it still logges in as the old one (NOT ...

Taylor

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! signed up to unlimited - still getting ads

why am i still gettings ads with my music? thought the £4.99 was so you didnt have ANY ads ?

Music Fan

why am i still gettings ads with my music?  thought the £4.99 was so you didnt have ANY ads ?

Adam

Roadie

776 Views

5 replies

0 likes

Unlimited
  • 776 Views
  • 5 replies
  • 0 likes