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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785151 Views

18 replies

29 likes

  • 785151 Views
  • 18 replies
  • 29 likes

Lost playlist

Can any one help I've lost all my music

Casual Listener

Can any one help I've lost all my music

Marco

Community Legend

904 Views

2 replies

0 likes

  • 904 Views
  • 2 replies
  • 0 likes

Impossible to activate gift card

Hi, I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingdom), but everytime I try to redeem my gift card it says Country ...

Casual Listener

Hi,   I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingd...

AudreyMB

Casual Listener

961 Views

6 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 961 Views
  • 6 replies
  • 0 likes

Premium issues - it says I don't have Premium and I do ?

Hi

I pay for premium but it won't let me stream or download as it says I don't have premium ?

Can someone fix it please ?

Also all my old playlists have disappeared.

VERY frustrating.

Thanks

Dan.

Newbie

Hi<br><br>I pay for premium but it won't let me stream or download as it says I don't have premium ?<br><br>Can someone fix it please ?<br><br>Also all my old play...

Joe

Community Legend

311 Views

1 replies

0 likes

Premium
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel my recurring payment

Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result. Anybody knows what problem it is??

Newbie

Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result.   Anybody knows what ...

Joe

Community Legend

3416 Views

10 replies

1 likes

  • 3416 Views
  • 10 replies
  • 1 likes

Changing Phone Contract, need help.

So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include Spotify too, which means all my playlists will be go...

Newbie

So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include S...

Marco

Community Legend

404 Views

1 replies

0 likes

Account
  • 404 Views
  • 1 replies
  • 0 likes

Error 408

Account - maax.netIssue - Seaman - travelling worldwide. Country where Spotify was registered - US - Grand CaymanI would appreciate to be able to access my spotify account on my travels. Thanks,Martin StokicPhoto Sales ManagerRCCL

Casual Listener

Account - maax.net Issue - Seaman - travelling worldwide. Country where Spotify was registered - US - Grand Cayman I would appreciate to be able to access my spotify account on my travels. ...

Joe

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Got charged two times

Got one month for the price of two. Ridiculous.

Newbie

Got one month for the price of two. Ridiculous.

meahtenoha

Spotify

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

password reset problems

what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling me to search the community help forum or faq and i...

Regular

what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling...

meahtenoha

Spotify

2454 Views

11 replies

1 likes

  • 2454 Views
  • 11 replies
  • 1 likes

I can't get Spotify Premium anymore

I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card information but I don't want to do that. I know that when I u...

Casual Listener

I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card informatio...

Nickiromez

Casual Listener

456 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 456 Views
  • 2 replies
  • 0 likes

Linking to new Facebook pages: This page is not yet approved to add catalogs.

Facebook URL: https://www.facebook.com/lilcorymuzik Spotify: Lil Cory Reasons FB should have approved me: Def Jam (Major Label) distributes my music I have spent money in facebook ads My music is not only on Spotify but iTunes, Rhapsody and more... I...

Regular

Facebook URL: https://www.facebook.com/lilcorymuzik   Spotify: Lil Cory   Reasons FB should have approved me:   Def Jam (Major Label) distributes my music I hav...

Lilcory

Casual Listener

3824 Views

10 replies

0 likes

  • 3824 Views
  • 10 replies
  • 0 likes

All starred music has disappeared

all my starred music gone, how do I go around getting all of it back?

Casual Listener

all my starred music gone, how do I go around getting all of it back?

Joe

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Change email for an existing account

Hi, I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my personal email address and delete the work account. Please help? Thank you,

Visitor

Hi,   I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my pers...

Adam

Roadie

390 Views

3 replies

0 likes

Account
Subscription
  • 390 Views
  • 3 replies
  • 0 likes

Problem resetting PW

I'm trying to help a collegue to reset his password. After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work. What to do?

Casual Listener

I'm trying to help a collegue to reset his password.   After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or s...

somethingunique

Casual Listener

541 Views

4 replies

0 likes

  • 541 Views
  • 4 replies
  • 0 likes

Linking Spotify and Facebook account

If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.

Visitor

If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.

user-removed

Not applicable

514 Views

3 replies

0 likes

  • 514 Views
  • 3 replies
  • 0 likes

Spotify gift card not working

Sorry if this is the wrong place or I'm doing this wrong I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong, please try again or check out our help area". So I looked around...

Newbie

Sorry if this is the wrong place or I'm doing this wrong 🙂   I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong,...

user-removed

Not applicable

937 Views

5 replies

0 likes

  • 937 Views
  • 5 replies
  • 0 likes

10-hour limit exceeded without using Spotifiy

I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?

Casual Listener

I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?

Crooty

Casual Listener

827 Views

5 replies

0 likes

Free
  • 827 Views
  • 5 replies
  • 0 likes

Spotify Premium upgrade for US military users

I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my request. Any ideas? Thanks so much!

Newbie

I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my reques...

Adam

Roadie

1106 Views

1 replies

0 likes

  • 1106 Views
  • 1 replies
  • 0 likes

New password. Forgot the old

I enter my email address but do not get a new password.i have forget the Old password. what should I do?

Newbie

I enter my email address but do not get a new password.i have forget the Old password. what should I do?

Adam

Roadie

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Cannot access my original account!

I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem. Basically, I had my original account that I created through Facebook, using my profile Kavi Mehta, the email [snip], and my Facebook ...

Casual Listener

I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem.  Basically, I had my original account that I created through Facebook, using ...

Sam

Spotify

1290 Views

9 replies

1 likes

  • 1290 Views
  • 9 replies
  • 1 likes

First subscription

Hi, I've just subscribed for a first time to Spotify (After 1 month free trial) using Paypal and I wanted to subscribe for 1 month but I was charged twice (in the subscription page my account is valid for 2 months). Why that happened?

Newbie

Hi, I've just subscribed for a first time to Spotify (After 1 month free trial) using Paypal and I wanted to subscribe for 1 month but I was charged twice (in the subscription page my account is...

Sam

Spotify

338 Views

1 replies

0 likes

Account
Premium
  • 338 Views
  • 1 replies
  • 0 likes