Got charged two times
Got one month for the price of two. Ridiculous.
Got one month for the price of two. Ridiculous.
Spotify
360 Views
1 replies
0 likes
- 360 Views
- 1 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
This is content that is no longer relevant
password reset problems
what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling me to search the community help forum or faq and i...
what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling...
Spotify
2887 Views
11 replies
1 likes
- 2887 Views
- 11 replies
- 1 likes
I can't get Spotify Premium anymore
I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card information but I don't want to do that. I know that when I u...
I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card informatio...
Casual Listener
581 Views
2 replies
0 likes
Account
Premium
Subscription
Unlimited
- 581 Views
- 2 replies
- 0 likes
Linking to new Facebook pages: This page is not yet approved to add catalogs.
Facebook URL: https://www.facebook.com/lilcorymuzik Spotify: Lil Cory Reasons FB should have approved me: Def Jam (Major Label) distributes my music I have spent money in facebook ads My music is not only on Spotify but iTunes, Rhapsody and more... I...
Facebook URL: https://www.facebook.com/lilcorymuzik Spotify: Lil Cory Reasons FB should have approved me: Def Jam (Major Label) distributes my music I hav...
Casual Listener
4263 Views
10 replies
0 likes
- 4263 Views
- 10 replies
- 0 likes
All starred music has disappeared
all my starred music gone, how do I go around getting all of it back?
all my starred music gone, how do I go around getting all of it back?
Community Legend
377 Views
1 replies
0 likes
- 377 Views
- 1 replies
- 0 likes
Change email for an existing account
Hi, I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my personal email address and delete the work account. Please help? Thank you,
Hi, I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my pers...
Roadie
507 Views
3 replies
0 likes
Account
Subscription
- 507 Views
- 3 replies
- 0 likes
Problem resetting PW
I'm trying to help a collegue to reset his password. After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work. What to do?
I'm trying to help a collegue to reset his password. After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or s...
Casual Listener
718 Views
4 replies
0 likes
- 718 Views
- 4 replies
- 0 likes
Linking Spotify and Facebook account
If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.
If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.
Not applicable
681 Views
3 replies
0 likes
- 681 Views
- 3 replies
- 0 likes
Spotify gift card not working
Sorry if this is the wrong place or I'm doing this wrong I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong, please try again or check out our help area". So I looked around...
Sorry if this is the wrong place or I'm doing this wrong 🙂 I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong,...
Not applicable
1433 Views
5 replies
0 likes
- 1433 Views
- 5 replies
- 0 likes
10-hour limit exceeded without using Spotifiy
I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?
I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?
Casual Listener
1051 Views
5 replies
0 likes
Free
- 1051 Views
- 5 replies
- 0 likes
Spotify Premium upgrade for US military users
I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my request. Any ideas? Thanks so much!
I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my reques...
Roadie
1195 Views
1 replies
0 likes
- 1195 Views
- 1 replies
- 0 likes
New password. Forgot the old
I enter my email address but do not get a new password.i have forget the Old password. what should I do?
I enter my email address but do not get a new password.i have forget the Old password. what should I do?
Roadie
347 Views
1 replies
0 likes
- 347 Views
- 1 replies
- 0 likes
Cannot access my original account!
I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem. Basically, I had my original account that I created through Facebook, using my profile Kavi Mehta, the email [snip], and my Facebook ...
I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem. Basically, I had my original account that I created through Facebook, using ...
Spotify
1644 Views
9 replies
1 likes
- 1644 Views
- 9 replies
- 1 likes
First subscription
Hi, I've just subscribed for a first time to Spotify (After 1 month free trial) using Paypal and I wanted to subscribe for 1 month but I was charged twice (in the subscription page my account is valid for 2 months). Why that happened?
Hi, I've just subscribed for a first time to Spotify (After 1 month free trial) using Paypal and I wanted to subscribe for 1 month but I was charged twice (in the subscription page my account is...
Spotify
421 Views
1 replies
0 likes
Account
Premium
- 421 Views
- 1 replies
- 0 likes
Hola a todos, can't upgrade my account.
Hello, I want to buy a Premium account but when I put my Visa Card it say in the finish procced say: "Payment failedSorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer suppor...
Hello, I want to buy a Premium account but when I put my Visa Card it say in the finish procced say: "Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ f...
Spotify
414 Views
1 replies
0 likes
- 414 Views
- 1 replies
- 0 likes
TWO MAJOR PROBLEMS!!
As of right now I am upset and frustrated! Here are my gripes: 1. This new Spotify version crashes an absurd amount of times, at least 20 times a day.. And then one time after it crashed, I opened it back up and it started up as the OLD VERSION! How ...
As of right now I am upset and frustrated! Here are my gripes: 1. This new Spotify version crashes an absurd amount of times, at least 20 times a day.. And then one time after it crashed, ...
Spotify
592 Views
3 replies
0 likes
Premium
Subscription
- 592 Views
- 3 replies
- 0 likes
Wipe please!
I've logged into multiple devices that have been stolen and I need to reset them please!
I've logged into multiple devices that have been stolen and I need to reset them please!
Spotify
407 Views
1 replies
0 likes
Account
- 407 Views
- 1 replies
- 0 likes
Registered in US, can't upgrade to Premium in UK
Hi, I registered for the 48 hours free trial in US and now am back in UK and want to use the free 30 day trial. However, it is asking for a US zip code and won't give me the option of a UK post code. How can I resolve? I don't want to lose the albums...
Hi, I registered for the 48 hours free trial in US and now am back in UK and want to use the free 30 day trial. However, it is asking for a US zip code and won't give me the option of a UK...
Spotify
509 Views
1 replies
0 likes
Subscription
- 509 Views
- 1 replies
- 0 likes
Spotify keeps charging me for a monthly subscription
Hi, To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -- it has been charing me on about $15 (99 SEK converted) now a...
Hi, To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -...
Spotify
926 Views
5 replies
0 likes
Subscription
- 926 Views
- 5 replies
- 0 likes
Premium code misuse
I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no other buttons there, so I pressed it, hoping that if it...
I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no othe...
Community Legend
499 Views
3 replies
0 likes
- 499 Views
- 3 replies
- 0 likes