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Payment failed when trying to subscribe to premium

i have added my card info and everything but it wont let me subscribe ive called the bank emiled spotify support and tried numerous ways to fix this and still nothing. please someone help me with this issue.

Newbie

i have added my card info and everything but it wont let me subscribe ive called the bank emiled spotify support and tried numerous ways to fix this and still nothing. please someone help me with thi...

Taylor

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Can't change payment method or country

Hi I have a Swedish account but I have now moved to Australia. I wish to change my country to Australia so I can pay my account with an Australian card, but the website does not allow me to do this. I tried to change it under my payment settings but ...

Newbie

Hi I have a Swedish account but I have now moved to Australia. I wish to change my country to Australia so I can pay my account with an Australian card, but the website does not allow me to do this...

Taylor

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Wrong subscription.

Hello. I have recentley subscribed to Spotify premium for £9.99. I used to have student spotify for £4.99. I thought if I was renewing my spotify that it would just cost me £4.99 as I have a valid NUS card. However, it appears I have subscribed to th...

Casual Listener

Hello.   I have recentley subscribed to Spotify premium for £9.99. I used to have student spotify for £4.99. I thought if I was renewing my spotify that it would just cost me £4.99 as I have...

LewD7

Casual Listener

392 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 392 Views
  • 2 replies
  • 0 likes

Help logging in

Hi, i created an account connected with facebook. But i cant figure out how to log in with out clicking the facebook button. Sporify has just been approved to use at my work but facebook is currently blocked. So clicking the log in through facebook b...

Casual Listener

Hi, i created an account connected with facebook. But i cant figure out how to log in with out clicking the facebook button. Sporify has just been approved to use at my work but facebook is currently...

Joe

Community Legend

520 Views

3 replies

0 likes

Account
Login
  • 520 Views
  • 3 replies
  • 0 likes

Solved!! deleted track still showing when sharing

Something odd is happening with my playlist. A track that was deleted some time ago, is still showing up when I share the playlist. Here's my current playlist sorted by song title. The tracks starting with L are highlighted. As you can see there's no...

Regular

Something odd is happening with my playlist. A track that was deleted some time ago, is still showing up when I share the playlist.   Here's my current playlist sorted by song title. The tra...

Track29

Newbie

3730 Views

6 replies

0 likes

  • 3730 Views
  • 6 replies
  • 0 likes

trouble finding a facebook friend who I know is a spotify user, but is not showing up as one

I am hoping to share my playslists with a friend who I know is a spotify user, but he does not show up as fb friend. How can I find him?

Newbie

I am hoping to share my playslists with a friend who I know is a spotify user, but he does not show up as fb friend. How can I find him?

Joe

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Need help cancelling a subscription

My son had a facebook account and I set up to pay for his Spotify premium. Long story short, he can no longer get into that account and we have made him a new one. Problem is, I have been paying for Spotify Premium since December and it hasn't been u...

Casual Listener

My son had a facebook account and I set up to pay for his Spotify premium.  Long story short, he can no longer get into that account and we have made him a new one.  Problem is, I have been...

Joe

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Free Premium Trial

I signed up for the free premium trial and today was the last day so I just cancelled it right now. However it says that I am "registered for Spotify Premium until 2013-08-28. After this period my account will become a Spotify Free account." Does tha...

Newbie

I signed up for the free premium trial and today was the last day so I just cancelled it right now. However it says that I am "registered for Spotify Premium until 2013-08-28. After this pe...

Joe

Community Legend

410 Views

1 replies

0 likes

Free
Premium
Subscription
  • 410 Views
  • 1 replies
  • 0 likes

Playlist needs Alphabetal order!

I just downloaded about 20 songs from the same artist and now I just realized the songs your get just keep on stacking up as you download them. So now when I listen to my music I listen to the same artist continuously because its not put in alpabetca...

Casual Listener

I just downloaded about 20 songs from the same artist and now I just realized the songs your get just keep on stacking up as you download them. So now when I listen to my music I listen to the same a...

Joe

Community Legend

438 Views

1 replies

0 likes

Account
Premium
  • 438 Views
  • 1 replies
  • 0 likes

How do you fix error 410?

This is what it looks like when I log into my spotify acount, how do I fix it?

Newbie

This is what it looks like when I log into my spotify acount, how do I fix it?

Joe

Community Legend

2653 Views

1 replies

0 likes

Account
Login
  • 2653 Views
  • 1 replies
  • 0 likes

Facebook Issue

I'm a blockhead, so sorry in advance for making someone do more work than they're paid to do. Facebook can get annoying over time, and so I decided last night that I would make some changes. I started by turning my Facebook profile into a page, using...

Casual Listener

I'm a blockhead, so sorry in advance for making someone do more work than they're paid to do.   Facebook can get annoying over time, and so I decided last night that I would make some change...

Joe

Community Legend

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Solved!! Invalid Dependencies

I have recently been getting the notice 'Invalid Dependencies Conflicting versions for api dependency (0.1.0 and 0.1.1' when I try to access 'What's New. As far as I know I haven't changed anything. The rest of Spotify seems to work OK. Any help woul...

Visitor

I have recently been getting the notice 'Invalid Dependencies Conflicting versions for api dependency (0.1.0 and 0.1.1' when I try to access 'What's New.   As far as I know I haven't changed...

cookiefucs

Casual Listener

6241 Views

7 replies

0 likes

  • 6241 Views
  • 7 replies
  • 0 likes

Solved!! Payment question

Hello. Im thinking about to buy a premium account. I want to pay with my german bank account, so Spotify take the money every month from my bank account. Is that possible?

Regular

Hello. Im thinking about to buy a premium account. I want to pay with my german  bank account, so Spotify take the money every month from my bank account. Is that possible?

Mshea

Newbie

1242 Views

9 replies

0 likes

  • 1242 Views
  • 9 replies
  • 0 likes

Premium Offline Mode Questions

Hello There. Tempted to get premium for offline mode but. Do you use spotify in offline mode to hear your music. Do you download the music to your pc "Doubt it" How long would it take to make 528 tracks work in offline mode with a 60MB download speed...

Visitor

Hello There.   Tempted to get premium for offline mode but.   Do you use spotify in offline mode to hear your music. Do you download the music to your pc "Doubt it" How long w...

Joe

Community Legend

553 Views

3 replies

1 likes

Premium
  • 553 Views
  • 3 replies
  • 1 likes

Bought a gift card, never received it

Hey Community, I bought a 6 Month Gift Card to print out and gift it to a friend. Now I only got the receipt but not the actual gift card. Could you please help me?

Newbie

Hey Community,   I bought a 6 Month Gift Card to print out and gift it to a friend.    Now I only got the receipt but not the actual gift card.   Could you please help...

Joe

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Lost playlist

Can any one help I've lost all my music

Casual Listener

Can any one help I've lost all my music

Marco

Community Legend

949 Views

2 replies

0 likes

  • 949 Views
  • 2 replies
  • 0 likes

Impossible to activate gift card

Hi, I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingdom), but everytime I try to redeem my gift card it says Country ...

Casual Listener

Hi,   I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingd...

AudreyMB

Casual Listener

1107 Views

6 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 1107 Views
  • 6 replies
  • 0 likes

Premium issues - it says I don't have Premium and I do ?

Hi

I pay for premium but it won't let me stream or download as it says I don't have premium ?

Can someone fix it please ?

Also all my old playlists have disappeared.

VERY frustrating.

Thanks

Dan.

Newbie

Hi<br><br>I pay for premium but it won't let me stream or download as it says I don't have premium ?<br><br>Can someone fix it please ?<br><br>Also all my old play...

Joe

Community Legend

374 Views

1 replies

0 likes

Premium
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel my recurring payment

Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result. Anybody knows what problem it is??

Newbie

Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result.   Anybody knows what ...

Joe

Community Legend

3666 Views

10 replies

1 likes

  • 3666 Views
  • 10 replies
  • 1 likes

Changing Phone Contract, need help.

So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include Spotify too, which means all my playlists will be go...

Newbie

So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include S...

Marco

Community Legend

467 Views

1 replies

0 likes

Account
  • 467 Views
  • 1 replies
  • 0 likes