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Spotify premium not upgraded on iPhone

I'm having the same issue a lot of people seem to be having. I bought a premium account for a month by buying a gift card and deleted my app, redownloaded it, turned my phone on and off, and signed in and out and it still doesn't recognize my upgrade...

Newbie

I'm having the same issue a lot of people seem to be having. I bought a premium account for a month by buying a gift card and deleted my app, redownloaded it, turned my phone on and off, and signed i...

Peter__

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

My iPhone saying upgrade to spotify premium..but I already subscribe...was ok yesterday???

I have subscribed to spotify premium fir a while now and have it on iPhone and iPad. But today mg playlists won't play and I can't search or use the discover function. It says upgrade to premium???

Newbie

I have subscribed to spotify premium fir a while now and have it on iPhone and iPad. But today mg playlists won't play and I can't search or use the discover function. It says upgrade to premium???

Peter__

Community Legend

777 Views

2 replies

0 likes

  • 777 Views
  • 2 replies
  • 0 likes

My account has been hacked!

Hello everyone! My Premium account has been hacked by somebody and the password and email address changed. The only way i can access my account is through my facebook. I contacted support over two weeks ago and got a case number but since then i have...

Casual Listener

Hello everyone! My Premium account has been hacked by somebody and the password and email address changed.  The only way i can access my account is through my facebook.   I contacte...

Peter__

Community Legend

718 Views

5 replies

0 likes

Account
Premium
Security
  • 718 Views
  • 5 replies
  • 0 likes

Can't remove my payment method.

Hello.When I'm trying to remove my payment method, it says:"This feature is currently unavailable. Please try again later." It has been like this for like 1 week now.Anyone knows a way to fix this?Thank you.

Casual Listener

Hello. When I'm trying to remove my payment method, it says: "This feature is currently unavailable. Please try again later." It has been like this for like 1 week now. Anyone knows a way to f...

Peter__

Community Legend

814 Views

3 replies

0 likes

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  • 3 replies
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Buy a subscription as a present from Italy

Hello, i'm italian, i'd love to buy a Premium subscription for my girlfriend, who is Norvegian (and actually living there) Can i proceed with buyin it online filling up the form? As i got pretty confused by this: "Spotify Premium codes can only be re...

Casual Listener

Hello,   i'm italian, i'd love to buy a Premium subscription for my girlfriend, who is Norvegian (and actually living there)   Can i proceed with buyin it online filling up the form...

Peter__

Community Legend

726 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Recibo duplicado.

Me ha cargado doble recibo de 9,99 euros mensuales desde diciembre de 2012. Por favor me gustaría que no continuaran haciéndolo. No creo que sea legal este tipo de actuación, ni siquiera accidentalmente. Adjunto documento del banco. Es un ejemplo hay...

Casual Listener

Me ha cargado doble recibo de 9,99 euros mensuales desde diciembre de 2012. Por favor me gustaría que no continuaran haciéndolo. No creo que sea legal este tipo de actuación, ni siquiera accidentalme...

Peter__

Community Legend

410 Views

1 replies

0 likes

Premium
  • 410 Views
  • 1 replies
  • 0 likes

Double charged

Spotify has charged in my bank account Twice per month, and I only have one suscription. This is been happened since the beginning of this year. Please give my money back. I do cancel my suscription for this reason. My name is Celso Hernandez. Please...

Casual Listener

Spotify has charged in my bank account Twice per month, and I only have one suscription. This is been happened since the beginning of this year. Please give my money back. I do cancel my suscription ...

meahtenoha

Spotify

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

Premium Plan charged to the wrong account.

I have just spent a very frustrating hour, trying to change the email adress on my Spotify account that is linked to my Facebook account so that I can set up a brand new account not linked to Facebook so that I can set up a premium plan that is linke...

Visitor

I have just spent a very frustrating hour, trying to change the email adress on my Spotify account that is linked to my Facebook account so that I can set up a brand new account not linked to Faceboo...

meahtenoha

Spotify

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Give away Premium

I wanted to give away Spotify premium to my cousin from England. (I'm from Sweden) He is in Sweden now. When I looked at the place for e-card gifts it said that you can't give e-cards to people abroad.. Is there any way to get around this?

Newbie

I wanted to give away Spotify premium to my cousin from England. (I'm from Sweden) He is in Sweden now. When I looked at the place for e-card gifts it said that you can't give e-cards to people ...

meahtenoha

Spotify

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Forced to log into facebook account which isnt my paid account

I cannot figure out how to log in. The site keeps suggesting I use my facebook loging but my pay account is not showing up. I have a paid account.

Newbie

I cannot figure out how to log in. The site keeps suggesting I use my facebook loging but my pay account is not showing up. I have a paid account.

meahtenoha

Spotify

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Spotify Premium and Argentina

Dear Spotify, My name is Diego and i'm from Argentina. If I pay the premium subscription, will I be able to listen the music right here in my PC, Mobile and tablet? or ONLY users from the availables countries can? Thank you !!

Regular

Dear Spotify,   My name is Diego and i'm from Argentina. If I pay the premium subscription, will I be able to listen the music right here in my PC, Mobile and tablet? or ONLY users from the ...

meahtenoha

Spotify

1087 Views

1 replies

0 likes

  • 1087 Views
  • 1 replies
  • 0 likes

I was charged but didn't sign up for anything?

My bank account was charged $9.99 for a subscription, but my account wasn't upgraded, and I never signed up for anything, I logged into spotify using my Facebook account a few days ago to look at someones playlist. I never meant to purchase anything,...

Visitor

My bank account was charged $9.99 for a subscription, but my account wasn't upgraded, and I never signed up for anything, I logged into spotify using my Facebook account a few days ago to look at som...

Taylor

Community Legend

1127 Views

1 replies

0 likes

  • 1127 Views
  • 1 replies
  • 0 likes

Online subscription expired, still charged

I went online yesterday to cancel my account, but it showed that I was using the free version although I am using Spotify Premium. Early this morning, I was charged for Spotify Premium, but my online account still says I'm using the free version. I'm...

Visitor

I went online yesterday to cancel my account, but it showed that I was using the free version although I am using Spotify Premium. Early this morning, I was charged for Spotify Premium, but my online...

Taylor

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

two accounts?

for every month now in 3 months i have been paying for two accounts, my question is if there is any way i can unsubscribe on the account that i don't even use from home or in any way?

Newbie

for every month now in 3 months i have been paying for two accounts, my question is if there is any way i can unsubscribe on the account that i don't even use from home or in any way?

Taylor

Community Legend

1399 Views

1 replies

0 likes

  • 1399 Views
  • 1 replies
  • 0 likes

Mobile devices dosn`t work anymore....

Hi My subscription trough Telia endet todaty...I tink, so I went into Spotify homepage and started a 30 days free Spotify Premium. 5 hours ago I activated this account. But still no IOS devices work. Why? On my computer it says that i have a valid Pr...

Newbie

Hi   My subscription trough Telia endet todaty...I tink, so I went into Spotify homepage and started a 30 days free Spotify Premium.   5 hours ago I activated this account. But stil...

Robbie

Spotify Legend

380 Views

1 replies

0 likes

Premium
Subscription
  • 380 Views
  • 1 replies
  • 0 likes

How to delete account and subscription ?

Spotify is completely outrageous right now. I have been trying to get into my original account for the past 24 hours, they completely locked me out of my account with the error 410. I've tried all solutions and nothing and then when I tried to reopen...

Visitor

Spotify is completely outrageous right now. I have been trying to get into my original account for the past 24 hours, they completely locked me out of my account with the error 410. I've tried all so...

Robbie

Spotify Legend

710 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 710 Views
  • 1 replies
  • 0 likes

E-card - No code or mail

Hi, my dad bought me a e-card gift yesterday, but I didn't get any code or mail about it. What should we do? -helmi

Newbie

Hi,   my dad bought me a e-card gift yesterday, but I didn't get any code or mail about it. What should we do?    -helmi

helmiäispallo

Newbie

453 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Still says I have Spotify Premium even after I cancelled my subscription?

I just cancelled my Spotify Premium subscription a few minutes ago, but the little title at the very top of the page still says "Spotify Premium". I already tried logging out and logging back in, and restarting Spotify. What's going on?

Roadie

I just cancelled my Spotify Premium subscription a few minutes ago, but the little title at the very top of the page still says "Spotify Premium". I already tried logging out and logging back in, and...

Joe

Community Legend

4492 Views

3 replies

0 likes

Account
Premium
Subscription
  • 4492 Views
  • 3 replies
  • 0 likes

Premium not working

Why is my premium visions no longer available???? I still pay my bills!

Newbie

Why is my premium visions no longer available???? I still pay my bills!

Taylor

Community Legend

522 Views

3 replies

0 likes

  • 522 Views
  • 3 replies
  • 0 likes

Payment failed when trying to subscribe to premium

i have added my card info and everything but it wont let me subscribe ive called the bank emiled spotify support and tried numerous ways to fix this and still nothing. please someone help me with this issue.

Newbie

i have added my card info and everything but it wont let me subscribe ive called the bank emiled spotify support and tried numerous ways to fix this and still nothing. please someone help me with thi...

Taylor

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes