Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Various problems

First, all the playlists vanished from my Ipod. Then I tried signing out on the Ipod. Then I couldn't sign back in. I had originally signed in through Facebook but it said I had to turn off offline stuff before I could get back in. I did that, I thin...

Casual Listener

First, all the playlists vanished from my Ipod.  Then I tried signing out on the Ipod.  Then I couldn't sign back in.  I had originally signed in through Facebook but it said I had to ...

brite1

Casual Listener

664 Views

2 replies

0 likes

  • 664 Views
  • 2 replies
  • 0 likes

cant log in/all songs and playlists gone

ref:_00DD0pxIW._500D0QoDw1 Hey guys, I did a contact form as couple of days ago but thought I'd post on here. This account has been made since I can't login to my actual account which was face booked linked. Up until a week ago everything was fine my...

Casual Listener

ref:_00DD0pxIW._500D0QoDw1   Hey guys, I did a contact form as couple of days ago but thought I'd post on here.   This account has been made since I can't login to my actual account...

Peter__

Community Legend

1782 Views

8 replies

0 likes

  • 1782 Views
  • 8 replies
  • 0 likes

Solved!! Can't see messages

I joined Spotify yesterday and submitted a question about how it works, i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your Profile" screen with my user id filled in. when i click "s...

Visitor

I joined Spotify yesterday and submitted a question about how it works,  i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your P...

Liam

Community Legend

3138 Views

4 replies

0 likes

  • 3138 Views
  • 4 replies
  • 0 likes

Can i buy a premium e card for someone in a country not listed in the selection?

I want to buy a card for a friend who lives in a country that is not available in the selections when i go to buy an e-card for a 3 month premium account. If i buy it for the UK, and they use a VPN to connect to a server in the UK will they be able t...

Newbie

I want to buy a card for a friend who lives in a country that is not available in the selections when i go to buy an e-card for a 3 month premium account. If i buy it for the UK, and they use a VPN t...

Peter__

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

invalid song selections

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know.For example, I posted a screenshot where I wanted to grab the "I'll sleep when you're dead (bonus track version) an...

Newbie

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know. For example, I posted a screenshot where I wanted to grab th...

Peter__

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Paypal payments keep failing

Dear Spotify, I used to have Spotify Unlimited until 00-07-2011 somewhere you charged my account for 10 euro's Premium while I never accepted any terms or clicked any account/payment associated forms buttons or links. This payment never proceeded and...

Casual Listener

Dear Spotify,   I used to have Spotify Unlimited until 00-07-2011 somewhere you charged my account for 10 euro's Premium while I never accepted any terms or clicked any account/payment associa...

Peter__

Community Legend

7021 Views

13 replies

0 likes

  • 7021 Views
  • 13 replies
  • 0 likes

Offline devices...

Hi. I need my offline devices reset please. Username: RichardNess84Thank you.

Casual Listener

Hi. I need my offline devices reset please. Username: RichardNess84 Thank you.

Peter__

Community Legend

811 Views

6 replies

0 likes

  • 811 Views
  • 6 replies
  • 0 likes

Charged twice and then charged again after I cancelled.

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I don't have premium right now, yet it still charged ...

Newbie

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I ...

Peter__

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Followers are missing! 07/05-13

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any updates?

Regular

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any...

Liam

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Solved!! I need my password

Hi, I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify. The password from Spotify doesn't seem to match my facebook password. When I try to retrieve the password by clicking ...

Casual Listener

Hi,   I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify.   The password from Spotify doesn't seem to mat...

Liam

Community Legend

830 Views

3 replies

0 likes

  • 830 Views
  • 3 replies
  • 0 likes

No music for a band

Hi I'm from Mexico and I don't have access to the catalog of an artist from my account, even if other users in my country can, for exemple Muse. I can see the bio of the band, but no the discography, How I can fix this?

Newbie

Hi I'm from Mexico and I don't have access to the catalog of an artist from my account, even if other users in my country can, for exemple Muse. I can see the bio of the band, but no the discography,...

Danielrik

Newbie

354 Views

2 replies

1 likes

  • 354 Views
  • 2 replies
  • 1 likes

Changing Login Details from FB to a new Spotify Acct

I need some help--my username is NOT my full name, but another User/account with my facebook name and photo are showing up as a "user" that I should add. This other account has no playlist. I am not connected to FB so how do I get rid of this other e...

Newbie

I need some help--my username is NOT my full name, but another User/account with my facebook name and photo are showing up as a "user" that I should add. This other account has no playlist. I am not ...

Adam

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Hi

I bought a spotify gift card today and try to redeem the pin code in one of the menu which say redeem code but i get the error " The Premium code you entered is invalid. Please check that you have typed it correctly." what should i do? Thanx in advan...

Casual Listener

I bought a spotify gift card today and try to redeem the pin code in one of the menu which say redeem code but i get the error " The Premium code you entered is invalid. Please check that you have ty...

Adam

Roadie

509 Views

5 replies

0 likes

  • 509 Views
  • 5 replies
  • 0 likes

My brother has forgotten his password, email and username.

As I said in the subject title he has forgotten everything, and did not have the common sense to write it down anywhere. The account is being paid for by my bank account so I do however have all the card information. How should I proceed? As I can ob...

Regular

As I said in the subject title he has forgotten everything, and did not have the common sense to write it down anywhere. The account is being paid for by my bank account so I do however have all th...

Greg

Roadie

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Change of e-mail

Hello. I think I messed up. I forgot my password, and I chose to reset it. Then I went to my mail account to get the new password, but it didn't come. Therefore I tried it again, this time typing my e-mail address... and it says there is no such e-ma...

Visitor

Hello. I think I messed up. I forgot my password, and I chose to reset it. Then I went to my mail account to get the new password, but it didn't come. Therefore I tried it again, this time typ...

user-removed

Not applicable

446 Views

3 replies

0 likes

  • 446 Views
  • 3 replies
  • 0 likes

Missing Song On Spotify

Looking for the song : Acapella by Karmim and can't seem to find it on spotify she is a fairy known artist so I don't see why it wouldn't be on spotify. Is a certain amount of time required from release of a song before its aloud on spotify? I have t...

Newbie

Looking for the song : Acapella by Karmim and can't seem to find it on spotify she is a fairy known artist so I don't see why it wouldn't be on spotify. Is a certain amount of time required from rele...

Joe

Community Legend

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Wrong password

i have forgott my password, how do i do now

Newbie

i have forgott my password, how do i do now

Joe

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

trying to find a deleted playlist

i just bought a new phone and started to sync/download a few of my playlists when i did delted one of my playlists(farcry something) is there a way to get it back?

Casual Listener

i just bought a new phone and started to sync/download a few of my playlists when i did delted one of my playlists(farcry something) is there a way to get it back?

nobbeh

Casual Listener

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

Repetitive Radio Station based on Starred playlist

I've only been signed up to Spotify for a few days and like the concept but mainly signed up to discover new music based on what I already like. I have 200 songs starred now, but whenever I start the Radio station based on my Star list it plays the s...

Newbie

I've only been signed up to Spotify for a few days and like the concept but mainly signed up to discover new music based on what I already like.   I have 200 songs starred now, but whenever ...

Jamie

Spotify Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Change payment method

Hey Spotify, yesterday i accidently bought Spotify Premium with my dads paypal account, i didnt needed to insert a password or username. this acctually shocks me that Spottify remembers the passwords of a payment account. so now i want to change my p...

Casual Listener

Hey Spotify,    yesterday i accidently bought Spotify Premium with my dads paypal account, i didnt needed to insert a password or username. this acctually shocks me that Spottify reme...

Jamie

Spotify Legend

3210 Views

3 replies

0 likes

  • 3210 Views
  • 3 replies
  • 0 likes