Archived content

Unknown Device

My Account is in use by an unrecognized device. Is there a way to kick certain devices but not delete my actual music? I have over 2 Gigabytes of songs, but I do not want to have to search all the songs again! Thanks!

Resetting password doesn't work!

It looks like it works but than the system says that my e-mail is already being registred with another account. Please Help!

Not getting premium (using web player)

Hi, I've upgraded to Premium a few day ago, and I'm still getting ads. I'm using the web player (in Chrome, under Linux). I tried logging out, then back in, still getting ads. Not sure what to do...

spotify account

I opened my account on spotifyfree while living in Spain, now I moved to Mexico, I have changed the country on my profile, but I can't use my account beaus it says I have exceed the 14 days allowed to use in a foreign country, what should I do?

Moving to country with no spotify

Hello all, What can I do with my account after I move to India for 6 months and want to keep on listening and finding music? I understood that my account will not work (except on offline mode) and it should be activated once a month by being online.....

Account issues

I have been using Spotify Premium on my iPhone for several months. I downloaded Spotify for my MacBook and when I sign in it does not recognize that I have a Premium membership. What do I need to do to fix this? Thanks for your time!

My Spotify Premium isnt working, i got it through Sonera

Hello, i've been using Spotify Premium almost a year and i am getting it through a local operator Sonera. Today i called Sonera and asked why it isnt working like it should (on my Spotify account it says that i am using free and on my Sonera account ...

log in impossible

I had to create a new spotify account becouse its impossible to me to log in back to my old spotify account since i ereased my facebook account!!! The thing is that i ve been paying for the last months for my premiun account and im not able to log in...

"Credit card about to expire" message still comes after updating card information

Me and a family member use the same Premium account, and she, being the person who takes care of the subscription payment, recently updated her new card information after Spotify sent a message about her old credit card (the one she has been paying t...

I can't login!

I can't login to my Spotify! Keeps saying error 410!

All my Spotify playlist's are gone!!

Hi My spotify subscription just ended the other day and I then found out all my playlists are gone and I am not going to resubscribe to a profile that is completely cleansed from what I have build up over the past year Username: [snip-mod edit] I am ...

Bought premium, it disappeared

I just bought premium with an E-Card, first it didnt work on my iPhone, now it doesnt work anywhere, it says im running on spotify free, really need help !!!!!!!!

Just bought spotify premium and I cannot use it on my ipone

Gave all my card information for spotify premium and my account details confirm i have a premium account. I cannot play any on demand music on my phone, only radio as it says i need a premium account. I have logged in and out and deleted and reinstal...

Being charged for 30 day free trail

This is the second attempted at getting this problem resolved. I am being charged for the 30 day free trail period. Please correct this.

Charges - Unapproved

I was charged 3 times for this service without approval. I have not been charged for June and July yet. Who do I contact to dispute these charges before I get charged again?

Spotify telling me I don't have a Premium account?

Hello, i have a problem with my spotify account. I use spotify with a connection of the german t-mobile since a long time. I had a mobile phone contract at t-mobile and i connected my spotify account with this phone number. Since the 24th june this m...

Can I freeze my Spotify subscription for a month?