Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

My Spotify Premium isnt working, i got it through Sonera

Hello, i've been using Spotify Premium almost a year and i am getting it through a local operator Sonera. Today i called Sonera and asked why it isnt working like it should (on my Spotify account it says that i am using free and on my Sonera account ...

Newbie

Hello, i've been using Spotify Premium almost a year and i am getting it through a local operator Sonera. Today i called Sonera and asked why it isnt working like it should (on my Spotify account it ...

Peter__

Community Legend

757 Views

3 replies

0 likes

  • 757 Views
  • 3 replies
  • 0 likes

log in impossible

I had to create a new spotify account becouse its impossible to me to log in back to my old spotify account since i ereased my facebook account!!! The thing is that i ve been paying for the last months for my premiun account and im not able to log in...

Casual Listener

I had to create a new spotify account becouse its impossible to me to log in back to my old spotify account since i ereased my facebook account!!! The thing is that i ve been paying for the last mont...

Peter__

Community Legend

675 Views

1 replies

0 likes

  • 675 Views
  • 1 replies
  • 0 likes

"Credit card about to expire" message still comes after updating card information

Me and a family member use the same Premium account, and she, being the person who takes care of the subscription payment, recently updated her new card information after Spotify sent a message about her old credit card (the one she has been paying t...

Visitor

Me and a family member use the same Premium account, and she, being the person who takes care of the subscription payment, recently updated her new card information after Spotify sent a message about...

Peter__

Community Legend

2848 Views

5 replies

0 likes

  • 2848 Views
  • 5 replies
  • 0 likes

I can't login!

I can't login to my Spotify! Keeps saying error 410!

Casual Listener

I can't login to my Spotify! Keeps saying error 410!

Taylor

Community Legend

547 Views

3 replies

0 likes

  • 547 Views
  • 3 replies
  • 0 likes

All my Spotify playlist's are gone!!

Hi My spotify subscription just ended the other day and I then found out all my playlists are gone and I am not going to resubscribe to a profile that is completely cleansed from what I have build up over the past year Username: [snip-mod edit] I am ...

Newbie

Hi   My spotify subscription just ended the other day and I then found out all my playlists are gone and I am not going to resubscribe to a profile that is completely cleansed from what I ha...

Taylor

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Bought premium, it disappeared

I just bought premium with an E-Card, first it didnt work on my iPhone, now it doesnt work anywhere, it says im running on spotify free, really need help !!!!!!!!

Newbie

I just bought premium with an E-Card, first it didnt work on my iPhone, now it doesnt work anywhere, it says im running on spotify free, really need help !!!!!!!!

Taylor

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Just bought spotify premium and I cannot use it on my ipone

Gave all my card information for spotify premium and my account details confirm i have a premium account. I cannot play any on demand music on my phone, only radio as it says i need a premium account. I have logged in and out and deleted and reinstal...

Newbie

Gave all my card information for spotify premium and my account details confirm i have a premium account.   I cannot play any on demand music on my phone, only radio as it says i need a prem...

Taylor

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Being charged for 30 day free trail

This is the second attempted at getting this problem resolved. I am being charged for the 30 day free trail period. Please correct this.

Casual Listener

This is the second attempted at getting this problem resolved. I am being charged for the 30 day free trail period. Please correct this.

Taylor

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Charges - Unapproved

I was charged 3 times for this service without approval. I have not been charged for June and July yet. Who do I contact to dispute these charges before I get charged again?

Newbie

I was charged 3 times for this service without approval.   I have not been charged for June and July yet.  Who do I contact to dispute these charges before I get charged again?

Jamie

Spotify Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Spotify telling me I don't have a Premium account?

Hello, i have a problem with my spotify account. I use spotify with a connection of the german t-mobile since a long time. I had a mobile phone contract at t-mobile and i connected my spotify account with this phone number. Since the 24th june this m...

Regular

Hello,   i have a problem with my spotify account.  I use spotify with a connection of the german t-mobile since a long time. I had a mobile phone contract at t-mobile and i connect...

Jamie

Spotify Legend

942 Views

7 replies

0 likes

  • 942 Views
  • 7 replies
  • 0 likes

Solved!! Spotify premium for just 18 days?

Hello, on 16.05.13 I have created my account on Spotify, got 30-days trial and then decided not to renew it. On 16.06.2013 my premium subscription expired. Meanwhile I linked my credit card to PayPal, so on 28.06.2013 Spotify took my 20 PLN and enabl...

Newbie

Hello, on 16.05.13 I have created my account on Spotify, got 30-days trial and then decided not to renew it. On 16.06.2013 my premium subscription expired. Meanwhile I linked my credit card to PayP...

Liam

Community Legend

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Solved!! Subscription upgrade!

Hi I've just upgraded my unlimited account to premium one. Will they charge me double or I'll be charged by premium fee only?

Casual Listener

Hi I've just upgraded my unlimited account to premium one. Will they charge me double or I'll be charged by premium fee only?

Liam

Community Legend

770 Views

3 replies

0 likes

  • 770 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium got charged on the wrong account.

Hello! I bought a spotify redeem card in a local shop, and went on spotify.com/redeem to redeem the code on the card. What i didn't notice was that i already was logged in to my facebook on spotify.com and not on my normal spotify account so when i p...

Visitor

Hello! I bought a spotify redeem card in a local shop, and went on spotify.com/redeem to redeem the code on the card. What i didn't notice was that i already was logged in to my  facebook on s...

user-removed

Not applicable

1768 Views

4 replies

0 likes

  • 1768 Views
  • 4 replies
  • 0 likes

Solved!! synchronization error: Hermes error code 404 (404 - not found)

I have two playlists which has simply put, dissapeared! I do belive the first one was named Ambient, the second one I don't know. In the log of my Linux client installation I found these two related entires: [spotify:user:deceased:playlist:4XVMcjR5Ub...

Casual Listener

I have two playlists which has simply put, dissapeared!   I do belive the first one was named Ambient, the second one I don't know.   In the log of my Linux client installation I fo...

root_op

Casual Listener

1388 Views

2 replies

0 likes

  • 1388 Views
  • 2 replies
  • 0 likes

Spotify playbutton (Not Working)

Don't if it's the blogging website i'm using, but however many times i do as the instructions tell me to, the result is just a couple lines of code... Please help I'll post it here see if it works..

Regular

     Don't if it's the blogging website i'm using, but however many times i do as the instructions tell me to, the result is just a               &nb...

Fitspiration

Casual Listener

1129 Views

2 replies

0 likes

  • 1129 Views
  • 2 replies
  • 0 likes

It wont let me pay for premium.

I've providing my credit card information several times and it keeps saying to try again.

Casual Listener

I've providing my credit card information several times and it keeps saying to try again.

ryanl

Newbie

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

THEY OVERDREW MY ACCOUNT

I am trying to get it so my bank account doesn't overdraw but your customer service sucks. I have to have this fixed by tomorrow!

Newbie

I am trying to get it so my bank account doesn't overdraw but your customer service sucks. I have to have this fixed by tomorrow!

Peter__

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

WHY DO YOU NOT RESPOND?....

HEllo TO any spotify human/customer service person!!!! Can you stop taking monies formmy bank account?....... this has been going on for 4 month at £9.99 a time!!.. i have no subscription with you yet yo keep taking monies!! i have e- mailed you 4 ti...

Casual Listener

HEllo TO any spotify human/customer service person!!!!   Can you stop taking monies formmy bank account?....... this has been going on for 4 month at £9.99 a time!!.. i have no subscriptio...

Peter__

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

SPotify has a fraud problem, that they will not sort out?

Stoptaking monies from my account!! i belive you have a card fraud team!!! tell them to get incontact!!!. you have been taking moniesfrommy account. My account has not been a paid for thing for about a long time. yet you still charge me....Is this fr...

Casual Listener

Stoptaking monies from my account!! i belive you have a card fraud team!!!   tell them to get incontact!!!. you have been taking moniesfrommy account. My account has not been a paid for thin...

Peter__

Community Legend

812 Views

3 replies

0 likes

  • 812 Views
  • 3 replies
  • 0 likes