Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

SPotify has a fraud problem, that they will not sort out?

Stoptaking monies from my account!! i belive you have a card fraud team!!! tell them to get incontact!!!. you have been taking moniesfrommy account. My account has not been a paid for thing for about a long time. yet you still charge me....Is this fr...

Casual Listener

Stoptaking monies from my account!! i belive you have a card fraud team!!!   tell them to get incontact!!!. you have been taking moniesfrommy account. My account has not been a paid for thin...

Peter__

Community Legend

777 Views

3 replies

0 likes

  • 777 Views
  • 3 replies
  • 0 likes

Spotify Contact info, my account was charged twice

My account has been charged twice, is there anyway to contact them?

Newbie

My account has been charged twice, is there anyway to contact them?

Peter__

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Unlink facebook from originally facebook created spotify account

Hi, Is it possible to unlink my facebook (log in with just my email) from my spotify account. I originally created the account with facebook to try spotify but wasn't really convinced (partially because it was a facebook only service). However recent...

Visitor

Hi,   Is it possible to unlink my facebook (log in with just my email) from my spotify account. I originally created the account with facebook to try spotify but wasn't really convinced (p...

user-removed

Not applicable

1214 Views

2 replies

0 likes

  • 1214 Views
  • 2 replies
  • 0 likes

Facebook/Spotify/Wrong Account! Everything is messed up

A week or so ago, I went to open spotify. Upon opening I realized that I was someone signed on to a friends spotify account. The weird thing was that all of my account information was used (username, log in information etc etc). But once in spotify, ...

Casual Listener

A week or so ago, I went to open spotify. Upon opening I realized that I was someone signed on to a friends spotify account. The weird thing was that all of my account information was used (username,...

t_thorngate

Casual Listener

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes

Spotify Premium via Telia-DK?

Hi, i became a customer at TELIA a couple of weeks ago, and i've been a PREMIUM member at spotify for several months. Thru TELIA i can get free spotify PREMIUM, which i'd like to activate... BUT!! I forgot to unsubscribe my PREMIUM at spotify, and th...

Regular

Hi, i became a customer at TELIA a couple of weeks ago, and i've been a PREMIUM member at spotify for several months. Thru TELIA i can get free spotify PREMIUM, which i'd like to activate...  ...

Adam

Roadie

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Updated my card info. Money has been charged but NO Premium account!

Updated my card info because my cards been deactivated. Got new card, updated the info on the site. Money (99 sek) has been charged the 28 june. But no premium account. tried the support form but i got an automated emailresponse ( cmon! thats not so ...

Newbie

Updated my card info because my cards been deactivated. Got new card, updated the info on the site. Money (99 sek) has been charged the 28 june. But no premium account. tried the support form but i g...

Adam

Roadie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Why is my listening time over?

I was just trying to listen, but Spotify tells me, that my 10 hours of listening times is ended. But how? I havent listened this month for that long, and one more thing. ITS A NEW MONTH so why isnt it reseted? So I hope i get answers to these two que...

Regular

I was just trying to listen, but Spotify tells me, that my 10 hours of listening times is ended. But how? I havent listened this month for that long, and one more thing. ITS A NEW MONTH so why isnt i...

Richard

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Can't reach account on the website, 504 Gateway Time-out.

Hey! I'm trying to log onto my account page at the website, but I only get a white page saying "504 Gateway Time-out" and below "nginx". Is it a problem in my end or yours? // Peter

Casual Listener

Hey!    I'm trying to log onto my account page at the website, but I only get a white page saying "504 Gateway Time-out" and below "nginx".  Is it a problem in my end or yours? ...

bergenslabb

Casual Listener

3884 Views

7 replies

0 likes

  • 3884 Views
  • 7 replies
  • 0 likes

Cannot use Spotify free

I get a message saying my 10 hours are already used. I thought I could use it for free with the advertisement...

Casual Listener

I get a message saying my 10 hours are already used. I thought I could use it for free with the advertisement...

Joe

Community Legend

550 Views

3 replies

0 likes

  • 550 Views
  • 3 replies
  • 0 likes

Ad censor options?

Why can't I have an option to turn off these condom adverts I'm hearing every other song? It seems rather inappropriate to prevent people from having a child friendly experience with a pay wall? I'm fairly certain that a massive number of minors use ...

Newbie

Why can't I have an option to turn off these condom adverts I'm hearing every other song? It seems rather inappropriate to prevent people from having a child friendly experience with a pay wall? I'm ...

Joe

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Card was canceled due to fraud cannot change my spotify to the new card

Whenever I go to change my card I get a message saying my zip code is incorect but I haven't entered a zip code. After I enter my zipcode I get this screen. Any help to get my new card working. That zip code is definetly in the US.

Newbie

Whenever I go to change my card I get a message saying my zip code is incorect but I haven't entered a zip code.  After I enter my zipcode I get this screen.   Any help to get ...

Joe

Community Legend

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

Purchased Premium on Wrong Account

I accidentally purchased premium on my wrong account. It should've gone to my Facebook-connected account but since the usernames are so similar, I accidentally bought premium when I was signed in to the wrong account. Is there any way to cancel the p...

Casual Listener

I accidentally purchased premium on my wrong account. It should've gone to my Facebook-connected account but since the usernames are so similar, I accidentally bought premium when I was signed in to ...

Joe

Community Legend

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

Spotify stopped playing. Too many offline devices

I have more than three devices with offline playlists, then I got the message too many offline playlists. Then it said that I should close the app and restart it. I did. Then I couldn't play any songs at all on my PC... AT ALL? And I only have offlin...

Newbie

I have more than three devices with offline playlists, then I got the message too many offline playlists. Then it said that I should close the app and restart it. I did. Then I couldn't play any song...

Joe

Community Legend

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

deleted playlists

I can't seem to post in the official deleted playlist thread... and I've anyway sent in a contract form but I'm in tears here over the deletion of my playlists by someone who thought that they'd stay on my device even if they deleted them from their ...

Casual Listener

I can't seem to post in the official deleted playlist thread... and I've anyway sent in a contract form but I'm in tears here over the deletion of my playlists by someone who thought that they'd sta...

Joe

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Question regarding music seletctions...

Hello. I have just spent the last few hours checking out all the other sites that are similiar to what Spotify does. I am a premium member here. I noticed that on almost all the other sites, the 2 things I am looking for I found on those other sites....

Roadie

Hello.  I have just spent the last few hours checking out all the other sites that are similiar to what Spotify does.  I am a premium member here.  I noticed that on almost all the oth...

Joe

Community Legend

753 Views

2 replies

0 likes

  • 753 Views
  • 2 replies
  • 0 likes

Can't connect to facebook because of the window size

Hi, I was trying to connect my Spotify with facebook, but can't. The window that opens up with facebook's login form is not properly resized. When a message appears, asking me if I want to save the "browser" (security measures - I get a text with a c...

Casual Listener

Hi,    I was trying to connect my Spotify with facebook, but can't. The window that opens up with facebook's login form is not properly resized. When a message appears, asking me if I w...

rontonic

Casual Listener

976 Views

7 replies

0 likes

  • 976 Views
  • 7 replies
  • 0 likes

Solved!! Bought a $72 subscription card, now I'm having trouble inserting payment method for premium

I bought a $72 subscription card purely so I could use my phone for spotify, I now have a year subscription to Unlimited(which is useless to me) I've been trying to insert my credit card info in, but every time it asks for my post code before getting...

Casual Listener

I bought a $72 subscription card purely so I could use my phone for spotify, I now have a year subscription to Unlimited(which is useless to me) I've been trying to insert my credit card info in, b...

diondoc

Casual Listener

683 Views

2 replies

0 likes

  • 683 Views
  • 2 replies
  • 0 likes

Solved!! Playlist deleted

Hi, my brother has just deleted my playslist accidently. The playList is called: "Swag". Is it possible for some admin to recover it in my account please.

Casual Listener

Hi, my brother has just deleted my playslist accidently. The playList is called: "Swag". Is it possible for some admin to recover it in my account please.

SuperYodaSkunK

Casual Listener

803 Views

4 replies

0 likes

  • 803 Views
  • 4 replies
  • 0 likes

Bumped from my own account

I've recently been getting messages when I use my account that says 3 devices are being used when I only use Spotify on 2 devices. It says I will be unable to sync because of this. No one else knows my information so what could be causing this proble...

Newbie

I've recently been getting messages when I use my account that says 3 devices are being used when I only use Spotify on 2 devices. It says I will be unable to sync because of this. No one else knows ...

Taylor

Community Legend

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes

Cancelación de suscripción

Hace unos días solicité la cancelación de la suscripción de mi cuenta, pero me han pasado el cargo igual. Solicito la devolución y que no se me pasen más cargos.

Newbie

Hace unos días solicité la cancelación de la suscripción de mi cuenta, pero me han pasado el cargo igual. Solicito la devolución y que no se me pasen más cargos.

Taylor

Community Legend

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes