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Help with logging in to premium account - can someone chase my case number up.

Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot access. They have sent me a message back with a link to...

Visitor

Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot ...

meahtenoha

Spotify

471 Views

4 replies

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Specify a specific payment date?

Hi All, I'm a permium subscriber. I was wondering if there was a way to set a specfic payment date? I seem to be billed in the middle of the month and I'd like to be billed for the service on the same date as my other bills. I can't find that option....

Casual Listener

Hi All,   I'm a permium subscriber.   I was wondering if there was a way to set a specfic payment date? I seem to be billed in the middle of the month and I'd like to be billed for ...

MikeyB

Community Legend

793 Views

4 replies

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Solved!! I don't want my account to be linked with facebook anymore.

basically i logged in to my spotify account trhough facebook. I now dont want this and want a completely separate account nothing to do with facebook. I want to keep my same email though, but the thing is this is also linked to my facebook. So if the...

Visitor

basically i logged in to my spotify account trhough facebook. I now dont want this and want a completely separate account nothing to do with facebook. I want to keep my same email though, but the thi...

Sam

Spotify

1591 Views

1 replies

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Spotify won't let me upgrade...

I am trying to upgrade from Unlimited to premium but it wont let me. It just says this is unavailable and to try again shortly. I have tried it in several browsers and get the same message.

Newbie

I am trying to upgrade from Unlimited to premium but it wont let me. It just says this is unavailable and to try again shortly. I have tried it in several browsers and get the same message. 

Sam

Spotify

492 Views

1 replies

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Account password issues

I signed up for the 30 day trial and as I can't reset the password I want to delete the account.How can I do this now ?

Visitor

I signed up for the 30 day trial and as I can't reset the password I want to delete the account. How can I do this now ?

Joe

Community Legend

297 Views

2 replies

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My subscription wasn't cancelled..

I cancelled my premium subscription in May and I amd STILL getting charged. I already sent an email after being charged in June after cancelling my subscription, saying that I cancelled it and did not know why I was being billed. Then the other day I...

Casual Listener

I cancelled my premium subscription in May and I amd STILL getting charged. I already sent an email after being charged in June after cancelling my subscription, saying that I cancelled it and did no...

Adam

Roadie

326 Views

1 replies

0 likes

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Problems with the 10 hour limit

Hi there. Why is it impossible to me to listen to music when it's september 1st ?? Spotify says that I've already spent my 10 hour limit this month (september) which isn't true. Well, it can't be true because I haven't used Spotify for a whole week a...

Regular

Hi there.   Why is it impossible to me to listen to music when it's september 1st ?? Spotify says that I've already spent my 10 hour limit this month (september) which isn't true. Well, it ...

Joe

Community Legend

1416 Views

10 replies

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Spotify keep saying my username is wrong

Hi, I can login spotify with my facebook account but not my spotify numbers. and the Spotify just saying the username is wrong. I am wondering what's going on with it?

Newbie

Hi, I can login spotify with my facebook account but not my spotify numbers. and the Spotify just saying the username is wrong. I am wondering what's going on with it?  

Joe

Community Legend

326 Views

1 replies

0 likes

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I need to switch bill to another credit card

I had renewed my subsription but wanted to do it on a different card, but instead it charged in on a different one (My previous method) How can i refund that payment and have it redirected to a new card?

Newbie

I had renewed my subsription but wanted to do it on a different card, but instead it charged in on a different one (My previous method) How can i refund that payment and have it redirected to a new...

Adam

Roadie

304 Views

1 replies

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Accidentally deleted my playlists "Partaaay" and "Amor"

Spent soooo much time making these...is there any way to recover them??? I don't have a Mac or iPhone

Newbie

Spent soooo much time making these...is there any way to recover them??? I don't have a Mac or iPhone 😞

Adam

Roadie

241 Views

1 replies

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Un-link from Facebook, resubscribe via email?

So, I decided recently that I wanted to un-link my account from Facebook, and log in using my email address. According to a post on the community, it looks like this isn't possible - you actually need to de-activate your account and re-subscribe with...

Visitor

So, I decided recently that I wanted to un-link my account from Facebook, and log in using my email address.   According to a post on the community, it looks like this isn't possible - you a...

Adam

Roadie

421 Views

1 replies

0 likes

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accidentally deleted my "hitz" playlist

I accidentally deleted my "Hitz" playlist. how do i recover this? can someone help? and ctrl+Z doesnt work...

Newbie

I accidentally deleted my "Hitz" playlist. how do i recover this? can someone help? and ctrl+Z doesnt work... 

Adam

Roadie

266 Views

1 replies

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No more Facebook

Hi. I have just started a new Spotify account becouse my old one was connected thru Facebook. Since i do not want a account on Facebook any more, i decided to delete this account. But this affected my old Spotify account, so i no longer could log in....

Casual Listener

Hi.   I have just started a new Spotify account becouse my old one was connected thru Facebook. Since i do not want a account on Facebook any more, i decided to delete this account. &nbs...

Adam

Roadie

343 Views

1 replies

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Recover deleted playlist

hi, I accidently deleted my playlist Party party and wonder if there is any way to restore it somehow? would be thankful for answers. my username is gidefjord92

Newbie

hi, I accidently deleted my playlist Party party and wonder if there is any way to restore it somehow? would be thankful for answers. my username is gidefjord92

Adam

Roadie

272 Views

1 replies

0 likes

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subscription status

I sighned up for 30 day trial and recieved an email confirmation but my account status says i'm using "spotify free". How do I correct this?

Newbie

I sighned up for 30 day trial and recieved an email confirmation but my account status says i'm using "spotify free". How do I correct this?

Adam

Roadie

362 Views

1 replies

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Unknown Device

My Account is in use by an unrecognized device. Is there a way to kick certain devices but not delete my actual music? I have over 2 Gigabytes of songs, but I do not want to have to search all the songs again! Thanks!

Casual Listener

My Account is in use by an unrecognized device. Is there a way to kick certain devices but not delete my actual music? I have over 2 Gigabytes of songs, but I do not want to have to search all the so...

Adam

Roadie

1072 Views

1 replies

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Resetting password doesn't work!

It looks like it works but than the system says that my e-mail is already being registred with another account. Please Help!

Casual Listener

It looks like it works but than the system says that my e-mail is already being registred with another account. Please Help!

Peter__

Community Legend

338 Views

1 replies

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Not getting premium (using web player)

Hi, I've upgraded to Premium a few day ago, and I'm still getting ads. I'm using the web player (in Chrome, under Linux). I tried logging out, then back in, still getting ads. Not sure what to do...

Casual Listener

Hi, I've upgraded to Premium a few day ago, and I'm still getting ads. I'm using the web player (in Chrome, under Linux). I tried logging out, then back in, still getting ads. Not sure what t...

mblais

Casual Listener

585 Views

4 replies

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spotify account

I opened my account on spotifyfree while living in Spain, now I moved to Mexico, I have changed the country on my profile, but I can't use my account beaus it says I have exceed the 14 days allowed to use in a foreign country, what should I do?

Newbie

I opened my account on spotifyfree while living in Spain, now I moved to Mexico, I have changed the country on my profile, but I can't use my account beaus it says  I have exceed the 14 days all...

Peter__

Community Legend

325 Views

1 replies

0 likes

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Moving to country with no spotify

Hello all, What can I do with my account after I move to India for 6 months and want to keep on listening and finding music? I understood that my account will not work (except on offline mode) and it should be activated once a month by being online.....

Newbie

Hello all,   What can I do with my account after I move to India for 6 months and want to keep on listening and finding music?   I understood that my account will not work (except o...

Peter__

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes