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Solved!! Premium account Offline mode abroad

My Swedish Premium account with offline mode only worked for one month in France. How come?

Casual Listener

My Swedish Premium account with offline mode only worked for one month in France. How come?

user-removed

Not applicable

3165 Views

8 replies

0 likes

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NUS Student Discount availability

Hi, I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable. I have used both links on NUS website and spotify website. Any suggestions ...

Visitor

Hi,   I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable.  &nbsp...

monkii

Casual Listener

1265 Views

9 replies

0 likes

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how can i see a list of who is subscribed to my playlist?

hey there! i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people. i want to invite people, but i can't if i don't even know if they're already subscribed or not...! please help! p.s. i LOVE s...

Casual Listener

hey there!  i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people.  i want to invite people, but i can't if i don't even know if t...

Peter__

Community Legend

604 Views

1 replies

0 likes

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Solved!! what happens to my playlists when temporarily interrupting Premium account?

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

Music Fan

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

Peter__

Community Legend

571 Views

1 replies

0 likes

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No streaming

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for 'forgotten'.... What to do!?!?? Now I subscribed v...

Visitor

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for...

Robbie

Spotify Legend

375 Views

1 replies

0 likes

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1 month Premium

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subscribe for a Premium subscription, but just for 1 month (...

Casual Listener

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subsc...

Liam

Community Legend

1042 Views

4 replies

0 likes

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I want to delete one of my accounts. All my playlists are gone!

Please delete this account: username: saeedmahdavi email: I created this account a few minutes ago, and accidentally connected my facebook account to it. Now all my playlists on my previous account are gone! I want those playlists back please! the ot...

Newbie

Please delete this account:   username: saeedmahdavi email:<Snip - Best not to put details in posts, just for security! ~ AnthonyB>   I created this account a few minutes ag...

Taylor

Community Legend

383 Views

1 replies

0 likes

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Can't access old account

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up for a premium member but cant logg in. So now i dont ...

Newbie

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up fo...

Robbie

Spotify Legend

555 Views

1 replies

0 likes

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Payment refused

Hi, I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subscription", not a normal one. how do i change that here in Spotify?? ...

Newbie

Hi,    I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subs...

hannahsersen

Newbie

797 Views

4 replies

0 likes

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Transaction problem while redeeming a gift code

Hi Spotify, l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month of Spotify Premium Subscribsition", assuming that I could use m...

Casual Listener

Hi Spotify,   l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month o...

Harbo

Casual Listener

681 Views

2 replies

0 likes

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accounts verwalten

Hallo zusammen, der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte. Zum Problem. Ich habe meine spotify account auf vielen Endgeräten aktiviert un...

Newbie

Hallo zusammen,   der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte.   Zum P...

Peter__

Community Legend

707 Views

1 replies

0 likes

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Incorrect sales tax added to my subscription

For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax. I contacted support and their messages were only slightly helpful and generally glib. I was told initially that the incorrect amou...

Newbie

For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax.  I contacted support and their messages were only slightly helpful and gen...

Peter__

Community Legend

1113 Views

1 replies

0 likes

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profile changed by someone else ?

Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I changed my password but I'm not able to override those wr...

Newbie

Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I change...

Peter__

Community Legend

450 Views

2 replies

0 likes

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Credit card and country

Hello, I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks. Having never changed the mode of payment, I do not understand why my credit card is now rejected. It is a French credit card VISA. According...

Casual Listener

Hello,   I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks.   Having never changed the mode of payment, I do not understand why m...

Liam

Community Legend

663 Views

5 replies

0 likes

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Premium User Subscription Problems

I have been a premium user for over year now. The day I got a mac book pro I installed spotify and my playlist did not sync. It even said that I should "upgrade" even though I have been paying for premium service. If I log into my account online it s...

Casual Listener

I have been a premium user for over year now.  The day I got a mac book pro I installed spotify and my playlist did not sync.  It even said that I should "upgrade" even though I have been p...

Peter__

Community Legend

516 Views

4 replies

0 likes

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Cambiar usuario

Por error, he creado el usuario premium iujhasdighasdas, y me gustaría poder cambiarlo, porque me causa muchos problemas al acceder. Ruego me indiquen la manera de hacerlo, ya sea a través de la cancelación de la cuenta y creación de una nueva, o la ...

Newbie

Por error, he creado el usuario premium iujhasdighasdas, y me gustaría poder cambiarlo, porque me causa muchos problemas al acceder. Ruego me indiquen la manera de hacerlo, ya sea a través de la canc...

Peter__

Community Legend

543 Views

1 replies

0 likes

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Error , oops something went wrong

Getting the error oops, something went wrong try later or look at our helpdesk when i try to add a subscription somebody please help me!

Casual Listener

Getting the error oops, something went wrong try later or look at our helpdesk when i try to add a subscription somebody please help me!

Peter__

Community Legend

2349 Views

4 replies

0 likes

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Spotify Gift Card error

I try to redeem my 10 euro spotify gift card, but i constantly get this error; "Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling." which means; "Oops! Something went wrong. Try again later or go to our Help desk."...

Newbie

I try to redeem my 10 euro spotify gift card, but i constantly get this error;    "Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling." which means; "...

Peter__

Community Legend

948 Views

3 replies

0 likes

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Playlists deleted after app update

Hi,I received a notification of an app update thru my App Store on my iPhone 5. I updated the app and subsequently lost ALL my playlists.Kindly seeking information on how to get this back ASAP. I am leaving the country in 3 days and had all the playl...

Regular

Hi, I received a notification of an app update thru my App Store on my iPhone 5. I updated the app and subsequently lost ALL my playlists. Kindly seeking information on how to get this back ASAP....

Peter__

Community Legend

822 Views

6 replies

0 likes

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Help with logging in to premium account - can someone chase my case number up.

Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot access. They have sent me a message back with a link to...

Visitor

Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot ...

meahtenoha

Spotify

519 Views

4 replies

0 likes

  • 519 Views
  • 4 replies
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