Solved!! Premium account Offline mode abroad
My Swedish Premium account with offline mode only worked for one month in France. How come?
- 3128 Views
- 8 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicMy Swedish Premium account with offline mode only worked for one month in France. How come?
Casual Listener
My Swedish Premium account with offline mode only worked for one month in France. How come?
user-removed
Not applicable
3128 Views
8 replies
0 likes
Hi, I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable. I have used both links on NUS website and spotify website. Any suggestions ...
Visitor
Hi, I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable.  ...
monkii
Casual Listener
1242 Views
9 replies
0 likes
hey there! i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people. i want to invite people, but i can't if i don't even know if they're already subscribed or not...! please help! p.s. i LOVE s...
Casual Listener
hey there! i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people. i want to invite people, but i can't if i don't even know if t...
Peter__
Community Legend
600 Views
1 replies
0 likes
Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?
Music Fan
Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?
Peter__
Community Legend
559 Views
1 replies
0 likes
I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for 'forgotten'.... What to do!?!?? Now I subscribed v...
Visitor
I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for...
Robbie
Spotify Legend
361 Views
1 replies
0 likes
Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subscribe for a Premium subscription, but just for 1 month (...
Casual Listener
Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subsc...
Liam
Community Legend
1022 Views
4 replies
0 likes
Please delete this account: username: saeedmahdavi email: I created this account a few minutes ago, and accidentally connected my facebook account to it. Now all my playlists on my previous account are gone! I want those playlists back please! the ot...
Newbie
Please delete this account: username: saeedmahdavi email:<Snip - Best not to put details in posts, just for security! ~ AnthonyB> I created this account a few minutes ag...
Taylor
Community Legend
376 Views
1 replies
0 likes
I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up for a premium member but cant logg in. So now i dont ...
Newbie
I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up fo...
Robbie
Spotify Legend
549 Views
1 replies
0 likes
Hi, I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subscription", not a normal one. how do i change that here in Spotify?? ...
Newbie
Hi, I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subs...
hannahsersen
Newbie
782 Views
4 replies
0 likes
Hi Spotify, l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month of Spotify Premium Subscribsition", assuming that I could use m...
Casual Listener
Hi Spotify, l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month o...
Harbo
Casual Listener
662 Views
2 replies
0 likes
Hallo zusammen, der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte. Zum Problem. Ich habe meine spotify account auf vielen Endgeräten aktiviert un...
Newbie
Hallo zusammen, der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte. Zum P...
Peter__
Community Legend
700 Views
1 replies
0 likes
For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax. I contacted support and their messages were only slightly helpful and generally glib. I was told initially that the incorrect amou...
Newbie
For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax. I contacted support and their messages were only slightly helpful and gen...
Peter__
Community Legend
1111 Views
1 replies
0 likes
Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I changed my password but I'm not able to override those wr...
Newbie
Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I change...
Peter__
Community Legend
441 Views
2 replies
0 likes
Hello, I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks. Having never changed the mode of payment, I do not understand why my credit card is now rejected. It is a French credit card VISA. According...
Casual Listener
Hello, I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks. Having never changed the mode of payment, I do not understand why m...
Liam
Community Legend
656 Views
5 replies
0 likes
I have been a premium user for over year now. The day I got a mac book pro I installed spotify and my playlist did not sync. It even said that I should "upgrade" even though I have been paying for premium service. If I log into my account online it s...
Casual Listener
I have been a premium user for over year now. The day I got a mac book pro I installed spotify and my playlist did not sync. It even said that I should "upgrade" even though I have been p...
Peter__
Community Legend
494 Views
4 replies
0 likes
Por error, he creado el usuario premium iujhasdighasdas, y me gustaría poder cambiarlo, porque me causa muchos problemas al acceder. Ruego me indiquen la manera de hacerlo, ya sea a través de la cancelación de la cuenta y creación de una nueva, o la ...
Newbie
Por error, he creado el usuario premium iujhasdighasdas, y me gustaría poder cambiarlo, porque me causa muchos problemas al acceder. Ruego me indiquen la manera de hacerlo, ya sea a través de la canc...
Peter__
Community Legend
532 Views
1 replies
0 likes
Getting the error oops, something went wrong try later or look at our helpdesk when i try to add a subscription somebody please help me!
Casual Listener
Getting the error oops, something went wrong try later or look at our helpdesk when i try to add a subscription somebody please help me!
Peter__
Community Legend
2328 Views
4 replies
0 likes
I try to redeem my 10 euro spotify gift card, but i constantly get this error; "Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling." which means; "Oops! Something went wrong. Try again later or go to our Help desk."...
Newbie
I try to redeem my 10 euro spotify gift card, but i constantly get this error; "Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling." which means; "...
Peter__
Community Legend
943 Views
3 replies
0 likes
Hi,I received a notification of an app update thru my App Store on my iPhone 5. I updated the app and subsequently lost ALL my playlists.Kindly seeking information on how to get this back ASAP. I am leaving the country in 3 days and had all the playl...
Regular
Hi, I received a notification of an app update thru my App Store on my iPhone 5. I updated the app and subsequently lost ALL my playlists. Kindly seeking information on how to get this back ASAP....
Peter__
Community Legend
807 Views
6 replies
0 likes
Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot access. They have sent me a message back with a link to...
Visitor
Hello I have sent the Spotify help team a request for help. The case number is 00784447 which is an inactive account. I have another account 1188439694 which is my premium account which I cannot ...
meahtenoha
Spotify
501 Views
4 replies
0 likes