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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785626 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Solved!! Playlists suddenly empty!

Hello Spotify! When launching spotify this morning on my iPhone I found that while all my playlists are still there, there are NO songs in any of them. I logged out and back in - no joy. I checked on my laptop (its a mac) - and spotify prompted me to...

Newbie

Hello Spotify!   When launching spotify this morning on my iPhone I found that while all my playlists are still there, there are NO songs in any of them.   I logged out and back in ...

Liam

Community Legend

1649 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Problema con cuenta premium no pedida

hola, no pedí la cuenta premium pero he recibido un cargo en mi paypal pero al entrar en spotify aparezco como cuenta free. No solo me cobran si no que encima no me dan nada a cambio. Por favor anulen el cargo de forma inmediata o activen la cuenta p...

Casual Listener

hola, no pedí la cuenta premium pero he recibido un cargo en mi paypal pero al entrar en spotify aparezco como cuenta free. No solo me cobran si no que encima no me dan nada a cambio. Por favor anule...

mayteareces

Casual Listener

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

streaming

i cant stream from computer to device

Casual Listener

i cant stream from computer to device

Richard

Community Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Account says I'm in the states when I'm in Canada?

I've been trying for the past couple days to find a solution for this issue. But apparently Spotify is now available in Canada, and I signed up. It was working fine until it says I'm in the wrong country. When you search up my IP address, it shows th...

Casual Listener

I've been trying for the past couple days to find a solution for this issue.    But apparently Spotify is now available in Canada, and I signed up. It was working fine until it says I...

Richard

Community Legend

848 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Facebook deactived over three months

I am trying to reset my password and retain my user id because I've been out of touch with my account for over a month. Trouble is, my facebook has been deactived for over three months now and from that I no longer have access to my Facebook account,...

Newbie

I am trying to reset my password and retain my user id because I've been out of touch with my account for over a month. Trouble is, my facebook has been deactived for over three months now and from t...

Richard

Community Legend

302 Views

2 replies

0 likes

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  • 2 replies
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Problems with cancel Spotify Premium

Hi, some days ago I bought the Spotify Option of the German Telekom. To use this I have to cancel my current Spotify Premium subscription. But there is a problem with that. Down there I linked a screenvideo (I don't really know how to call a Screensh...

Visitor

Hi,   some days ago I bought the Spotify Option of the German Telekom. To use this I have to cancel my current Spotify Premium subscription. But there is a problem with that.    ...

user-removed

Not applicable

637 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Premium account Offline mode abroad

My Swedish Premium account with offline mode only worked for one month in France. How come?

Casual Listener

My Swedish Premium account with offline mode only worked for one month in France. How come?

user-removed

Not applicable

2574 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

NUS Student Discount availability

Hi, I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable. I have used both links on NUS website and spotify website. Any suggestions ...

Visitor

Hi,   I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable.  &nbsp...

monkii

Casual Listener

993 Views

9 replies

0 likes

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how can i see a list of who is subscribed to my playlist?

hey there! i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people. i want to invite people, but i can't if i don't even know if they're already subscribed or not...! please help! p.s. i LOVE s...

Casual Listener

hey there!  i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people.  i want to invite people, but i can't if i don't even know if t...

Peter__

Community Legend

529 Views

1 replies

0 likes

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  • 1 replies
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Solved!! what happens to my playlists when temporarily interrupting Premium account?

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

Music Fan

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

Peter__

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

No streaming

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for 'forgotten'.... What to do!?!?? Now I subscribed v...

Visitor

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for...

Robbie

Spotify Legend

285 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

1 month Premium

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subscribe for a Premium subscription, but just for 1 month (...

Casual Listener

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subsc...

Liam

Community Legend

853 Views

4 replies

0 likes

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  • 4 replies
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I want to delete one of my accounts. All my playlists are gone!

Please delete this account: username: saeedmahdavi email: I created this account a few minutes ago, and accidentally connected my facebook account to it. Now all my playlists on my previous account are gone! I want those playlists back please! the ot...

Newbie

Please delete this account:   username: saeedmahdavi email:<Snip - Best not to put details in posts, just for security! ~ AnthonyB>   I created this account a few minutes ag...

Taylor

Community Legend

288 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't access old account

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up for a premium member but cant logg in. So now i dont ...

Newbie

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up fo...

Robbie

Spotify Legend

443 Views

1 replies

0 likes

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  • 1 replies
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Payment refused

Hi, I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subscription", not a normal one. how do i change that here in Spotify?? ...

Newbie

Hi,    I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subs...

hannahsersen

Newbie

646 Views

4 replies

0 likes

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  • 4 replies
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Transaction problem while redeeming a gift code

Hi Spotify, l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month of Spotify Premium Subscribsition", assuming that I could use m...

Casual Listener

Hi Spotify,   l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month o...

Harbo

Casual Listener

533 Views

2 replies

0 likes

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  • 2 replies
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accounts verwalten

Hallo zusammen, der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte. Zum Problem. Ich habe meine spotify account auf vielen Endgeräten aktiviert un...

Newbie

Hallo zusammen,   der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte.   Zum P...

Peter__

Community Legend

632 Views

1 replies

0 likes

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  • 1 replies
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Incorrect sales tax added to my subscription

For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax. I contacted support and their messages were only slightly helpful and generally glib. I was told initially that the incorrect amou...

Newbie

For the last few months my premium subscription has been charged sales tax, though I live in a state without sales tax.  I contacted support and their messages were only slightly helpful and gen...

Peter__

Community Legend

1025 Views

1 replies

0 likes

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  • 1 replies
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profile changed by someone else ?

Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I changed my password but I'm not able to override those wr...

Newbie

Few days ago, I found a profile name and photo that are not mine on the right corner of the mac app. I'm logging on with my credential - user : francismuseux). My accounts settings seems ok, I change...

Peter__

Community Legend

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Credit card and country

Hello, I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks. Having never changed the mode of payment, I do not understand why my credit card is now rejected. It is a French credit card VISA. According...

Casual Listener

Hello,   I have a Spotify Premium account since September 8th 2012, but I can not use my account for few weeks.   Having never changed the mode of payment, I do not understand why m...

Liam

Community Legend

492 Views

5 replies

0 likes

  • 492 Views
  • 5 replies
  • 0 likes