Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Using Spotify on Virgin Media with existing Premium account

Hi I want to use my Premium membership to login on my TiVo with Virgin Media; their website says that I will be able to do this. When I try to login to the Tivo Spotify app, my existing details don't work. I got confused and conflicting messages from...

Casual Listener

Hi   I want to use my Premium membership to login on my TiVo with Virgin Media; their website says that I will be able to do this. When I try to login to the Tivo Spotify app, my existing de...

Peter__

Community Legend

1905 Views

3 replies

0 likes

  • 1905 Views
  • 3 replies
  • 0 likes

Offline expired

Hi, I cant listen to my playlists on my phone. It says that my license to listen offline has expired. But everything seems to be correct on my account page, my premium subscription has not at all expired, it is active. What could this be?

Regular

Hi,   I cant listen to my playlists on my phone. It says that my license to listen offline has expired. But everything seems to be correct on my account page, my premium subscription has not...

smandvik

Regular

1921 Views

10 replies

0 likes

  • 1921 Views
  • 10 replies
  • 0 likes

Unable to edit profile or change password... (not reset)

Edit profile page is blank?Solutions page provides nothing?Unable to change password or reset for that matter, have tried both. I have my login details but want to change the password.Need to solve this problem or I will have to cancel my subsciption...

Newbie

Edit profile page is blank? Solutions page provides nothing? Unable to change password or reset for that matter, have tried both. I have my login details but want to change the password. Need to s...

Peter__

Community Legend

713 Views

4 replies

0 likes

  • 713 Views
  • 4 replies
  • 0 likes

Adding Picture to Profile when a Facebook page

Help! Our company (an online women's magazine) wants to be a presence on Spotify and we want a profile photo. Is there some way to link our Facebook PAGE to Spotify like a normal user would so that we can have an image?

Casual Listener

Help! Our company (an online women's magazine) wants to be a presence on Spotify and we want a profile photo. Is there some way to link our Facebook PAGE to Spotify like a normal user would so that w...

Peter__

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Spotify Gift Card Issue

Hi, I received a Spotify Gift Card for £10. I decided I wanted the 15 Spotify Downloads rather than the subscription options, however after I redeemed the code and chose the option for the 15 downloads I had difficulty working out how to do this. I h...

Newbie

Hi, I received a Spotify Gift Card for £10.   I decided I wanted the 15 Spotify Downloads rather than the subscription options, however after I redeemed the code and chose the option for the...

Peter__

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Via KPN geen Premium account?

Hallo, Via het KPN premium pakket heb ik ook een code gekregen om spotify premium te gebruiken. Ik heb alle stappen gevolgd zoals in de brief stond maar dit betekent geen premium spotify. Hij staat nu op free user. Ik heb kpn al gebeld maar die zegge...

Newbie

Hallo,   Via het KPN premium pakket heb ik ook een code gekregen om spotify premium te gebruiken. Ik heb alle stappen gevolgd zoals in de brief stond maar dit betekent geen premium spotify. ...

Peter__

Community Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Starred songs

Hello.I have Spotify Premium,and I used to buy music to my shuffle.But this time I couldnt get them to my buying lis,t.the songs stays at the starred list. How can I get them to my shuffle? Reg.Hilde

Newbie

Hello.I have Spotify Premium,and I used to buy music to my shuffle.But this time I couldnt get them to my buying lis,t.the songs stays at  the starred list. How can I get them to my shuffle? &...

Peter__

Community Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Premium?

I play for premium and as of this morning i Ohly get the free version. Realy **bleep**s up my run?!?!

Newbie

I play for premium and as of this morning i Ohly get the free version. Realy **bleep**s up my run?!?!

Peter__

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Subscriptiom cancellation

I have cancelled my subscription on the 19/06/2013. My subscrption cycle ended on the 21/06/2013. Why is my credit still being charged and my account is still active

Visitor

I have cancelled my subscription on the 19/06/2013. My subscrption cycle ended on the 21/06/2013. Why is my credit still being charged and my account is still active

Peter__

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

spotify deleting songs

Hello, I use spotify for free and in my starred playlist I cannot add more than 80 songs and spotify has deleted a bunch of my songs. When i reach eighty sngs and add a song it deletes another song somewhere in the playlist. Please anyone help I hate...

Newbie

Hello,   I use spotify for free and in my starred playlist I cannot add more than 80 songs and spotify has deleted a bunch of my songs. When i reach eighty sngs and add a song it deletes ano...

Peter__

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

"Un-redeem" a code

Already have a monthly subrscription and bought a "gift card" for my son. Unfortunately I was logged in and redeemed my own account.......though I already have a subscription. How can I get this fixed?

Newbie

Already have a monthly subrscription and bought a "gift card" for my son. Unfortunately I was logged in and redeemed my own account.......though I already have a subscription.   How can I ...

Peter__

Community Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Can a person buy songs?

Hi, Im thinking of switching to spotify from rhapsody due to a lot of issues rhapsody has with windows 7. So my ? is can you purchase and download songs to burn to CD? I know you can download and listen offline.

Regular

Hi, Im thinking of switching to spotify from rhapsody due to a lot of issues rhapsody has with windows 7. So my ? is can you purchase and download songs to burn to CD? I know you can download and l...

MattSuda

Spotify Star

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Recover deleted playlist

I lost my entire collection of songs and playlists. can you please help me recover them?

Newbie

I lost my entire collection of songs and playlists.  can you please help me recover them?

Joe

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Deleted a Playlist?

Hi. My daughter seems to have deleted all my pla ylists and replaced them with hers. Is it possible to roll back to mine as I cannot face having to rebuild them.Many thanks for your helpRod (rodreed)

Newbie

Hi. My daughter seems to have deleted all my pla ylists and replaced them with hers. Is it possible to roll back to mine as I cannot face having to rebuild them. Many thanks for your help Rod (...

Joe

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Hi, question about codes.

Hi, if I have a code for 1 month of Spotify Premium can it be transerred to 2 months of Unlimited?

Visitor

Hi, if I have a code for 1 month of Spotify Premium can it be transerred to 2 months of Unlimited?

Joe

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Account disabled

My account was disabled on Friday and I am unable to log in and update my payment information. I had to create this account just to post. I filled out the contact form Friday early afternoon and have not heard anything. Spotify Case # 00715998 I have...

Casual Listener

My account was disabled on Friday and I am unable to log in and update my payment information. I had to create this account just to post. I filled out the contact form Friday early afternoon and have...

Joe

Community Legend

997 Views

6 replies

0 likes

  • 997 Views
  • 6 replies
  • 0 likes

Sportify premium trial ended issue when i'm paying for premium.

I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify premium trial ended but I am still being charged every month for premium. On my computer it works fine. I have the message sportify premium on it. ...

Casual Listener

I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify premium trial ended but I am still being charged every month for premium. On my computer it work...

meahtenoha

Spotify

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Don't own a Spotify Account but you've been charging me for months

Maybe someone can help here... someone put my credit card on their account and now I have been charged for months now with no way to cancel because I DO NOT OWN THE ACCOUNT I'M BEING CHARGED FROM THUS CANNOT LOGIN TO CANCEL IT. You have no customer s...

Casual Listener

Maybe someone can help here... someone put my credit card on their account and now I have been charged for months now with no way to cancel because I DO NOT OWN THE ACCOUNT I'M BEING CHARGED FROM THU...

meahtenoha

Spotify

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Sportify premium gone

I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify premium trial ended but I am still being charged every month for premium. On my computer it works fine. I have the message sportify premium on it. ...

Casual Listener

I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify p...

meahtenoha

Spotify

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

Logging in

I can not remember my password

Newbie

I can not remember my password

MikeyB

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes