Archived content

Premium account not working

Hey. I have an old account that was created without using facebook login credentials that I have had premium on for years. Just recently, I got an error message saying that my password is incorrect, and that i have to log out and back in. (Error code...

Changed payment method, still charging the old one!

Urgent!!!I have arranged online, through spotify, to change my payment to a different card. It's still keep charging my old card, which resulting in NSF charges. Please kindly stop this from happening to my old card through paypal (which have been ca...

spotify has bogus email on file for me, i cannot change my password

When I log into my account (through facebook authentication) I have a bogus email, and I'm not allowed to change my spotify UN/PW because it sends updates to bogus email. Please help me spotify, this is crap. Bogus email:

Spotify and other device

I've been using facebook login to log in to spotify. Recently i bought myself a surroundreciver "Denon AVR 2310" wich supports playlists from spotify. So i chose to reset my account to find my account name, and yes, i recived a username to login with...

Charged for Premium even though I am on a Free Trial on Account Details

I signed up to Spotify free trial about a month ago and had to give my Paypal details to create account. I enjoyed it but did not wish to commit to a monthly bill so therefore did not upgrade to Premium etc. However, today I had a payment for 9.99 eu...

One of my playlists disappear when I go into offline mode

I have a Galaxy S2. Recently, when I started going into offline mode on my cellphone (yes, I have Premium), one of my downloaded playlists started disappearing. The playlist title is there, greyed out, but there are no songs in it. However, when I go...

Irritating person

Can you please help me out, we have a grill party and my x has hacked her way into my account, can you please log off every session?? Please?

Receive premium account as gift ,cant use or contact spotify team cause i live in greece

hello everyone!i receive a 1 year spotify premium account but i live in greece so i cant use it.Also since i live in greece i cant contact the spotify team with email , i think the option is blocked cause there is no service here.I wanted someone to ...

Playlist followers not being counted

Hi, I wasn't sure which forum to post this in but it's a semi-annoying issue that I'd like to get fixed. I have a playlist that I update with my current favorite songs, and I've invited many of my friends to follow it. Right now I know the playlist h...

Deleted and Don't want facebook can't log into spotify

Hi, I really hope there is a solution to this! I set up my spotify account through my facebook and signed up to a direct debit for premium, I have just deleted my facebook and have no intention of reactivating it, every solution I find envolves signi...

SPOTIFY IS A SCAM - WILL TAKE THIS AS PUBLIC AS I POSSIBLY CAN

So i've just realised that I have been paying £10 a month for spotify premium - event though I never use it! Not oly that, I cant cancel my subscription becaus I cant log on! When I ask for email to sent to change pw etc nothing arrives (and no, the ...

Account says free but I pay for premium. Can someone please HELP me

According to my paypal account I have been paying for the premium package since June 2012, total cost of £109.89 to date, however I am still only getting basic free services, with ADVERTS and time limits. as I am not a massive user of spotify, I neve...

How do I unsubcribe from spotify community email notifications?

my money?...

Spotify charged twice the same value in the same month! Already reported it two vezez this problem, but Spotify does not answer me! Have I been swindled? On 02/06/2013 sent to my account a charge of 6.99 euros + 6.99 euros. Why did they do this? This...

Notification E-Mails

Hi! I'm still getting those annoying email notifications. I've only created one account, and removed all emails notifications from them. Eventhough I've logged in with my facebook account and my normal login and removed emails from both. Still I'm re...

Wont let me Log in!

The log in for spotify keeps saying my password is incorrect, ive reset the password and still says the same thing, sent email to sportify support, which i non existent, and get the same run-around, reset your password bs. This is so frustrating.

3 devices

Keep getting a msg that I have more than 3 devices, so I can't go offline and use spotify without resyncing. Does that "3 devices" include my computer? We have 3 ipods and a computer.

Help - can't access account

I have an Unlimited subscription and can't log in to my Spotify account. When I try to reset the passord (using my Spotify user name), I get the message that a password has been sent, but I don't receive the message. Also, if I ask Spotify to reset t...

how come my payments is getting declined?

my payment keeps getting declined with this vanilla visa gift card. it is just like a debit card, and it even says that this card can be used with online vendors, any help?